I came here looking for a rear derailleur bushing cos I was clumsy and lost mine while servicing my…read morerd. They gave me the part for free. I talked to Peter about needing tires for a cyclocross bike. He recommended a very budget friendly tire that would suit my needs. I tried the tires today and was very impressed how grippy it is. I also got it at a discount. Definitely would recommend this place. Very friendly people who know their bikes.

Great service from really cool guys. Needed some air in the tires of my wheelchair and went in when…read moreI passed the shop by chance. They happily took care of me leaving everything else behind. Asked me to test a couple of times until I had the exact pressure I wanted. Didn't want any money.

This has been my go to place for bike repairs for a while now. I'm a handy guy, but bike repairs…read morecan be such a pain especially if you don't have the right tools. Even after watching a ton of YouTube videos I always has problems as I don't have the proper tools for those fine adjustments especially with the cables and chains! Small family run place that is always busy as they are very reliable and very fairly priced. Located off old Kennedy they quote you the price on the spot and you leave it there if they are busy and will contact you when ready. The pandemic has been good to them as more and more people are riding there bikes these days so more repairs are needed. They also sell bikes too but have only done repairs here. Great place to get your bike fixed!!

good service fair prices…read morei will come back! the only issue might be parking (park on street in front, or maybe across street by clothing donation bins)

I had a great experience with Mike and the team at Evolution Cycles. They supported me from the…read morevery beginning as a true beginner and patiently helped me improve my knowledge and confidence in cycling over time. They were always cooperative and found ways to help me upgrade my bikes with minimal cost, which I really appreciated. I purchased a Cervélo R5 from them and later they helped me trade it and order a Trek Domane SLR 7 SRAM Force for myself and my wife. I also bought my Wahoo KICKR Bike Shift smart bike through them, and Mike fully supported the shipment and home setup. At this point, it honestly feels like a daily relationship, almost like family. Highly recommended for anyone looking for real support, honesty, and long term care not just a sale.

I brought my No. 22 Great Divide Titanium bike to Evolution when I found out that my bottom bracket…read morewas making creaking and crunching noises during my last few rides. Finally the crank nearly seized up on my last ride. I was not sure whether it was the bottom bracket or the crank shaft. I have had wonderful services from Evolution before, so instead of taking apart the crank and the bottom bracket myself, I decided to leave my precious with the capable gentlemen at Evolution. They did not disappoint. They treated my bike with respect and we had excellent communication in terms of expectation setting; what needs to be done; and the replacement parts that were required. Chris was very knowledgeable and thorough and made sure that I knew all the options. In the end I got my bike in the best time possible, under these pandemic schedules with scarce parts. Super thankful to the entire team at Evolutions and especially Chris for making it all happen without any surprises. I will not hesitate in bringing my bike to Evolution again for any type of issues in the future.

Owner was super honest and friendly. Helped me replace tubes and don't take advantage of beginners…read moreand was trying to help this other kid save money asking him if he had a hacksaw at home. Super down-to-earth! Great shop and for the people! Got these sweet tireeeeeess, handle and pedals from them too!

WOW!!!!!! i been biking BMX for 25 years THIS shop is the is the best shopp i know of ... the…read morework and knowing what there doing.. and aswome people very friendly ... calls back or emails. shop has pretty all the parts i wanted or the get what i looking for .. #1 bike shop can ask any questions and get a good anaswer there shoud be more bike shops like this check it out no lie the best bike shop i know of!!!!! BMX for life!!! also they got mtb and more gear ..... but i stick to the bmx world MY BIKE WORKS!!!!!!!!! so amazing

Got my first bike in a long while and I'm so happy I did. The owner Andy is so friendly, patient…read moreand knowledgeable, and not pushy at all. He took the time to answer all my questions (silly ones and all) and was honest in the advice he gave. All of Andy's staff are also helpful and knowledgeable especially Ryan who took the time to help me pick out the perfect bike helmet while Andy was getting my bike ready. Before making the purchase, he asked great questions to determine what type of bike would fit my needs then showed me to those types of models. I was able to ride a couple of bikes to get a feel for the difference and determine which I liked better. In the end I went with the purple 2017 Specialized Vita model in small. It rides so smooth, is comfortable and brings back that feeling of freedom, pure joy and FUN! I had forgotten how amazing it feels to ride a bicycle since I haven't had one in over 25 years!! I'm so looking forward to taking this awesome piece of perfection on the road. If you're looking for a great bike shop to buy a bike or get your bike repaired or serviced, definitely check out The Bike Asylum in Stouffville. You will have an awesome experience with superb customer service!!!

From the owner: Road bikes, mountain bikes, city/hybrid bikes, kid's bikes, BMX. Specialized, Norco, Masi,…read moreBianchi, Wilier Triestina, Haro BMX, We The People BMX and more. Full maintenance and repair services. Wheel building, Bike sizing. Clothing and accessories. Also the home of The Bike Asylum Cycling Club!

This year-around shop supports cyclists in the summer and skiers in the winter. The shop has all…read morethe necessities of these sports and a knowledgeable crew ready to maintain your equipment and provide advice. Items and services are competitively priced compared to other specialty shops.

I've gone here for cycling stuff, so can't comment on the ski aspect…read more The shop is good overall with products and repair services and friendly & knowledgeable staff, but there's this ONE PRICK who works there and ruins everything anytime he opens his big stupid mouth. Don't know his name, and don't wanna know. Pricko butts into conversations he wasn't invited to, blabs his unsolicited and ignorant opinion when it wasn't asked for, and can be dismissive, condescending or mocking even though he doesn't know what he's talking about. I've never had an interaction with this Dunning-Kruger troll where he didn't say, with total confidence, something that I knew was totally wrong, or where he didn't give an opinion even when it was about something outside his own experience. The store would be great if they got rid of him, but I dunno, maybe he's the owner? I've only been in a handful of times because I prefer to avoid him, but after the last unpleasant encounter I've sworn never to come here again. Too bad, but there's tons of other bike shops in the GTA that aren't infected with arrogant ballbags who do nothing but antagonize customers. Judging from reviews I've read, I'm not the only one turned off by the big douche.

The guys know what they are talking about, the guys were very helpful and knowable…read more During the last 3 years, I have purchased and maintain 4 bikes at Bike Depot. Getting an advice and the support when I need it.

Saturday August 9 2025 2;30pm THORNHILL LOCATION. Purchaesd…read morea lock today. asked if i could use the washroom. went downstairs and door was locked and i knocked on the door,as anyone would do! So this is when things got interesting, man in his 30s tattoed up filipino who works there starts saying hey bro hey bro aggressively why are you knocking on the door bro hey bro. iam 60yrs old and i felt very uncomfortable with this aggressive posturing! Needlessly to say I will not be purchasing items at Any Location MOVING FORWARD! I will also be telling all my friends to stay away!

Terrible customer service, was told to drop Of my bike the…read moreday before a scheduled repair. I got there exactly at 7, the sales person saw me and slammed the gates shut on my face, I understand I came when you just closed, you could have made your point in a kind way, but you were arrogant and un compassionate, it hard to believe there's such cold hearted humans amongst us. I really liked the previous owners. They've lost mine and my families business. Im happy a found another really amazing bike store with great customer service in the area.

After A very pleasant initial phone call. I brought my sons bike in to tighten the handles. I was…read morehelped very quickly and the bikes issue was sorted out faster than it took me to drive to The Velo Love Bike Shop. Thank you for the incredibly fast and very friendly service. I highly recommend going there for your bicycle needs.

A great bike shop with kick butt staff…read more I admit; as much as I would love to be up on my cycling game I have slipped from the scene so can't speak to the great carbon fibre bikes Trek is known to manufacture. However, if you are looking for s top quality children's bike it would be hard to argue anywhere other than Trek Aurora. Trek stands by their bikes in both quality and longevity. For starters, two years of free adjustments. Secondly - they will trade in your Trek bike for the next size. The money I have thrown away, on department store quality bikes, repairs, and driveway give aways more than makes up the extra I paid in price. The staff, patient, knowledgeable and honest. From pedal trainers to 24 inch mountain and fat tire bikes - be sure to check out Trek. Your child will be as thrilled as mine is with their new bike.

A very disappointing location, with staff not properly trained in handling their own accounting…read moresystem. I wanted to return something I bought at the Toronto location, and I specifically phoned ahead and asked if I could do so. I was told I could, so I drove up to the Aurora store, just to be told they cannot do so, and they are sorry, and that the manager will make sure the staff are properly trained. Won't return - will drive extra to go to the Toronto location.