Rob and his team at Velotique are very informative and helpful with our regular bike tune-up and cycling needs. They are responsive and quick to address our concerns to remedy our situation with great communication and customer service. I highly recommend this local independent bicycle store. Well done and thanks, as always. read more

I've been to this Beaches location multiple times and I always pleasantly surprised about the degree of knowledge, customer service and speed at which this bike shop works. After my service today, I felt a Google review was warranted as my thanks to this amazing bike shop. I have to say that my experience has always been very consistent and the level of service always top-notch! After moving tot he Beaches a couple of years ago, I was looking for a new local bike shop. I found them online and I rifled through their Google reviews and after seeing so many positive reviews, I decided to try them out and I can honestly say, without any hesitation whatsoever, that this is definitely my go-to bike shop! The staff are not only extremely friendly but they speak in a language that you understand--if you're a little more technical, they can elaborate in jargon you're used to--if you're not so technical, they not only explain in a language that you'll understand but they make realistic recommendations and will not try to gouge with unnecessary parts or services and everything is very reasonably and competitively priced! I've been to other shops and before I knew it, I left the store with so many extra things that I realized I didn't really need. This doesn't happen here. I can't stop talking about how great Cycle Solutions is and the more I interact with their various staff, I am absolutely certain that they have the right business model that maintains a very loyal customer base and their consistent client-focused service will always impress, whether it's your very first time or your millionth time in their store. THANK YOU Cycle Solutions for helping my family keep our bikes more on the roads than in the shop!!! read more

I visited the store for a replacement (or so I thought) of one of my wheels. I thought I had a flat, but I'm a novice cyclist and didn't realize I'd just neglected to pump my tires enough. Two staff members helped me out - one pumped my tires and the other readjusted my frame when it was squeezing my tire too much. It was such great service and they have good products. It was also a chance for me to pick up lights, which were environmentally conscious, waterproof and on sale. Score! Coming back here if I need anything else for my bike. Really helpful, friendly staff! read more

On the hunt for bicycle accessories (mainly clipless pedals and shoes) I originally overlooked this shop in my neighborhood thinking I could get a better deal at say, MEC or something across town. Decided to stop in and see what kind of selection they had. First of all, this store is massive and has EVERYTHING you could imagine for cycling enthusiasts. Secondly, the staff was so helpful, and friendly, and completely "let me be" when I could not at all make a decision and wanted to just brood over it. They offered a solution to me that was cost saving and convenient. In the end (the owner?) answered a multitude of cycling questions I had with patience and enthusiasm. She also told me that they had been in business for (was it 27?) years and really know their stuff. So helpful, and I fealt completely comfortable asking all sorts of inane questions about things I was clueless about. She then directed me to their useful videos online, about bicycle tuning and maintenance. good find. She also attached the clips to my shoes for me, for free, and explained to me exactly how to use them. In regards to the price, in the end they were very competitive. None of my purchases were above average price, and the selection was impressive. Honestly, if you want a basket (for example), there were SO MANY TO CHOOSE FROM. Really enjoyed this experience, and will be back for sure. read more

Friendly and knowledgeable staff, well-stocked, reasonable prices. What more does one want in a bike shop? We're not talking about the subtleties of medium rare steak. I could almost stop my review there. In fact, if you have a short attention span, just stop reading. I've been to this shop a couple times now. Every time the staff has been super friendly and helpful...I didn't even notice the recent change in ownership. From helping me with a very inconvenient flat I got in the Beaches (how aggravating that the Canadian Tire right next to where I go the flat had nothing I needed for dealing with it) to securing a bell to keep me from being hit by crazy Toronto drivers, I've had my needs met. Prices are definitely reasonable. Staff are not hipster jerks like some other bike shops that will remain nameless. No one scoffed at the gears available on my bike nor my lack of a wallet chain, mustache, and jeans too tight to pedal in. When I bought a bell recently, the staff member joked about me avoiding the No-Bell Prize, aka Toronto's $85 fine for the lack of a bell. He then offered to throw it on for me, quickly and for free. Yay. I'm happy to patronize Velotique for my cycling needs. read more

Had a tune-up here recently, and I was impressed that I did not have to book ahead, or wait a long time to get my bike back, even though it's spring and a lot of bike places are swamped at this time of year (then again, it's been pretty cold this spring - but this was BEFORE we had a ton of snow dumped on us in April). I was able to just walk in with no appointment, and my bike was ready for pickup within just a few days. The staff were really nice, and they did a great job - my bike rides like a dream now, and hills are noticeably easier to ride up than they used to be, even though I'm a bit out of shape from not riding all winter. The fact that my bike is a little quirky in design and has an internal gear hub (making getting to the gears a lot harder) didn't seem to be an issue at all... And they even helped me get a couple of bags of pet food I was carrying (since I was short on time and trying to do multiple errands at once) secured on my bike safely! Prices were... maybe a touch higher than I would have hoped for, but not out of line by any means. Maybe just a touch on the high side of average. But worth it for the excellent service. Will definitely be going back! read more

Great shop. A++++ customer service. Had an issue with a product purchased here and instead of referring me to the manufacturer (as most places would do) they exchanged the product no questions asked. Also all around well stocked and curated bike shop. read more

This is my "local" ahem bike shop. I'm actually a west-ender, but my cycling habits bring me out to the east-end frequently during the week. This is the store that has many one-of-a-kind tools and accessories. They do not sell bikes or maintain them. They just sell accessories, clothing and tools. I first heard of them through their excellent repair videos, displaying one of the co-owners, Saul. Highly recommend this place to get most of your gear from. read more

Velotique - Velotique, and its great bicycle sign that takes up the building's entire east side. - Bikes Near Me - Toronto, Ontario

See all

Great shop that doesn't currently get five stars because it's in the process of changing ownership. In the past, Velotique stuck to a simple and differentiated approach to bike stores: they sold bike stuff but didn't sell bikes or provided tune - ups. This could seem odd but obviously it was a concept that worked since the shop remained in business, amassed a loyal customer base and was able to provide great prices on their stuff. The new owner seems really nice and time will tell whether the changes he's bringing to the store will work or not. Kasia and Ellen are still around and it's an welcome sight seeing them, helping us out with the transition period. read more

I needed some chain oil but they were already closed. Someone was still inside and saw me looking at the opening hours. They opened up the door for me and sold me a bottle of oil. I even got a 5 minute primer on how to clean and tighten the chain. Customer service: A+. I'll be certainly bad and will by a bit more than just oil. read more

I should have turned around and left when I walked into the service area and witnessed two employees removing a bottom bracket from a $5000 bike with a sledge hammer and a screwdriver.(there is a tool for that purpose). But all I needed was a axelnut for my rear wheel, a simple request. The employee disappeared for 15 minutes and returned with the wheel and the part I needed , no charge, wow fantastic! In walking to my car I realized the cassette no longer worked, it had been removed, reinstalled incorrectly and a part had been lost. Well things happen, accidents happen. Problem is he told me it had not been removed, though curiosly he spent 20 min looking for the part he didn't loose when he didn't remove the cassette. So I entered the shop needing a $10 part and left with a worthless rear wheel. read more

I left my bike here for a minor repair - the chain was skipping. I should have thought twice after hearing the irate customer in front of me complaining, but I left my bike there anyways. When I came back to pick up my bike, the seat has been badly torn. I asked them what had happened and the mechanic swore up and down that they never touch the seats, and had no idea what had happened. When I told him that I in fact had seen another mechanic remove the seat, he told me that that was impossible. He thought the whole thing was quite a laughing matter - he kept smirking and giggling through the whole episode. When we asked the other mechanic he admitted that yes, in fact, he had removed the seat. He couldn't explain why he'd done it, and insisted that he hadn't damaged it. They refused to help me in any way, or acknowledge that they'd done anything wrong. The guy at the front desk said he'd have the manager call me back, but 3 days later, I haven't heard a thing. AND - they failed to even fix the minor problem I went in for. The chain still skips and I'm going to have to take the bike in to a real bike shop to be fixed and to get a new seat. This place has obnoxious and incompetent mechanics and a manager who doesn't take responsibility. read more

Decent bike shop, convenient location, attentive staff. Good service, done right the first time & ready when they say. read more

I was supposed to drop by for 15 mins for them to change my front stroller tire inner tube I'd brought with me. Instead, they took 1.5 hours of my time, charged me 3x what they'd first told me the cost was, and LIED to my face - repeatedly. I knew the front tire was messed up as I'd been using the stroller for weeks with it flat. When I came back to pick up the stroller, the service tech told me he changed the front one as I'd asked, but when he topped up the rear tires one just happened to be shredded and fell apart. I knew the shredded one was the front tire as the other 2 were now both magically fine even though I'd seen the front one should have visible issues even with a new inner tube inside, but he kept lying and condescending to me the whole story of how I'd walked in, told him what I wanted, he changed the front tire with no issues, etc. as I told him a few times "no the shredded one was definitely the front tire I'd asked you to change". Extremely disappointing service and to be blatantly, flat out, lied to my face, over and over is not okay. I was forced to (over)pay him and left to get back to work I was already late for. I do not recommend the the Beaches location at all - if not for all the reasons above, then on the grounds of them clearly having 0 integrity. read more

Shopping here I was reminded again why shopping at local stores especially with knowledgeable staff is so important. I was looking for a pair of cross country skis in an effort to mix up my indoor winter cycling training. I called the store and was greeted with someone was able and willing to talk to me about my options, over the phone! I went in the next day and had similar conversation with other staff member. In both instances they very helpful and attentive and helped me find something that would suit my both my current skill levels and goals in this activity. As an aside it is difficult to find stores that sell cross county skis. Now as a comparison I did venture into MEC weeks prior as I work nearby but was met several times with staff having little knowledge in there stock and cross country skiing. MEC was different 20 years ago, perhaps an effect of growing too big. In the end I happily purchased a pair of cross country boots, skis, poles etc. at Velotique and will be back tomorrow to do the same for my wife. By the way, I place huge importance on purchasing from small bike stores but I did check online prices on after my purchase and they are in line with what was out there, as I suspected, so I would highly recommend this store. read more

I went in to look at bikes and left buying a bike that I am very happy with. The service was very friendly and informative. The new management has brought many positive changes to the store. I am happy to support such a great store with wonderful staff. read more

This shop was excellent. We went in with a broken timing chain on a tandem. Rob fixed it really well and carefully set the tension on the chain, which was complex. They did it all right away. Saved us from walking 20 km home. read more

Got my son's punctured tire repaired this morning. Store opened 5 minutes late. They fixed it on the spot, which was good...took the guy 45 minutes, though, not sure why. Got 15 minutes into a bike ride with the fam and the tire gets a pinch flat. Seriously?!? Kid was riding straight on asphalt! Had to tie his bike on top of the baby trailer and balance him on my bike to ride back to the car. Took the bike straight back and was told "well there are a lot of reasons for pinch flats.." I made it clear that I wanted the labour from the morning refunded to make up for all my wasted time, as they had literally just "fixed" the tire and clearly wasn't seated properly. I was asked to leave the bike. Was called 2.5 hours later, went in yet again (yay, third time there today!) asked about the refund on labour and was told i would have to talk to Dave but Dave was with people so I'd have to wait. Waited 15 minutes, went back to the front...the old hippy and the skinny guy are doing nothing. Im not going to wait endlessly for someone to try to convince me the install was correct and beg for $15 back! Worst customer service ever! They just lost our business for a family of five of avid bikers! Awful experience. And could have been avoided by a quick apology and refund of $15. I guess some people just don't understand customer service! Too bad cause they were conveniently located... read more

Read some reviews not so positive reviews of other local bike shops. Then came across this one. Just needed a flat repaired. Dropped in on a Saturday morning and it was done in 15 min. Knowledgeable, friendly staff. $20 and on my way. read more

the staff is friendly, knowledgeable and patient. Great selection of product. Keep in mind that they only sell bike accessories, no bikes.

This place is horrible they do not have all the tools to fix bikes and they keep deleting my bad review, they should leave it on to show what a horrible job they did on bike but this will be deleted if your smart do not go there the chinese guy is the worst laughed like a bob cat when he handed me my mangled bike. read more

I regret to say this but i read reviews and was really exited to bring my worn out bike here but the service was horrible they called me and told me they did not have the certain tool to fix my bike yes that's right a bike repair shop that has no tools???? i get there my bike is dismantled they referred me to someone else that might have the right tools to fix my bike they handed me my dismantled bike with no chain no petals and the best part was when i asked where the chain for my bike was the guy hesitantly said he cut it off and the other guy was smirking while handing me back my cut up chain there was NOTHING wrong with the chain but now there is thanks to Velotique DO NOT GO HERE DO NOT LEAVE YOUR BIKE IN THEIR HANDS if you choose to get your bike fixed here stay there with them to see what they do to it or else you may receive your bike in the condition i did. read more

I was a little nervous about buying a bike as I haven't cycled in a few years. I actually first tried the bikes cycling inside the store. It felt silly but it was enough to remind me how I loved cycling. I did then try them outside. The service was so helpful and patient that I bought a bike and am now cycling to work and loving it. read more

The store is big with a wide selection of bikes, accessories, and clothing. The staff are helpful and take the time to discuss your needs and the bicycles that could meet them. And they let me bring my dog inside as well. I always appreciate pooch friendly business. read more

Was looking for a bike shop on google maps and it directed me to this place. I must say I was blown away by the service here! They listen to your needs and really make you feel important the moment you enter. I didn't feel like I was just another number walking through the store. They were very knowledgeable and I would definitely come back here again! Highly recommend :) read more

This place is awesome. They saw me looking at their hours before they opened and they opened early to take my bike in and fix it up. They did a great job doing everything I asked and more. They fixed my handle bars and I didn't even know they were messed up (I wondered why my wrist hurt). I will most definitely be going back there. read more

The new owner went the extra mile for me and helped me stay on track with my training when my cycling trainer broke down during Ironman training. I didn't have the receipt and needed quick service to avoid missing training rides. Rob saved me by digging up my original receipt from the old owner's files, taking care of the warantee claim and arranging to have a new unit shipped to me in less than a week. Great experience....I'd highly recommend Velotique. read more

Service was good.. prices were very very expensive.. tires I purchased are 20$ cheaper at MEC, and almost half price online.

I've had similar experiences as Chris M. I brought my bike in for a repair due to vandalism. When I picked the bike up I had asked specific questions about the damage and the staff was rude and unhelpful. Every time I asked a particular staff member about the repairs his response was, "If there was a serious concern we would have called you." I asked him three times for specific information about the repairs and even asked to speak with a mechanic and each time his response was that if there was a problem we would call you. They also chipped paint on the cross bar and for some reason took off a strap that is part of my child seat. On a previous occasion, I had a staff member actually mock my bike calling it a "Canadian Tire special" with a smirk (I did not buy it at Canadian Tire but even if I had that is totally my decision). There are some staff members there who are terrific, but the elitist attitude of other members of their staff is ridiculous. read more