They have the best Customer Service!! I went into cycle Gear Today and The first hot day of the year I almost fainted and told them The gave me water even tried to find me some sugar to eat they made sure I was good before anything else, while still working with other customers This was a very good experience I had unfortunately that it happened but they care about you and your health Thank you Cycle Gear This is why I love shopping here they don't rush you they make sure everything is good!! read more

We received very personal and courteous attention at Cycle Gear. We were there several times and appreciated the friendly and professional service each time. The staff is knowledgeable in helping us select the right gear for our needs. We noticed that they didn't push us to certain more costly items, but just provided the information we needed to decide. We also never felt rushed to hurry and decide. They definitely have the best selection in town. We thank Brandon for his efficient help. The staff is very helpful and even came out to my car to help carry my tires into the store and back out after! That's what I call service. When I go in, I feel welcome and that my business is appreciated. read more

Dropped off some tires and let them know I hd a ride coming up that weekend. Tyler made sure they were done before my ride and was super helpful and understanding. Thanks Tyler! read more

My boyfriend asked every question under the sun and they were so patient and kind and even stayed open last minute to help him out definitely deserve a great review read more

The staff here are always helpful. I have found many products and gear that I have needed at this location. Advice has always been provided when needed from the knowledgeable staff. read more

David is the best! 10/10 cannot recommend enough! Went in at the last minute right before close and he was busy, there were a lot of other customers already. I had a strict budget but was also in a hurry. David managed to find time to help me try on two pairs of boots, a bajillion helmets, find pants shirts and gloves that fit. And he helped advise me in goggles that will protect my nose since I know my dad will try to roost me when I lap him on the track! Literally got me a whole set, zero to ready to ride, in no time flat and UNDER BUDGET!! And he really hooked me up helping me find sales and stuff on the colors/brands I really wanted. Thank you so much! Go here for riding gear. Period. read more

They were very helpful and took the time to find the right helmet. Even offering inexpensive ones and I upsell myself to the most expensive. Safety over a few dollars for me. But great experience and felt I got decent pricing on good products. I will buy again from them. read more

The people there were friendly and very informative, that's a rare combination. I got a fantastic helmet at a great price. I'll definitely be back. read more

We live out of town and made the trip to get a specific battery. Before going we called to ensure they had the battery we needed in stock and had them set it aside to avoid any confusion when picking it up. Upon arrival I was told they did not set ANYTHING aside for us and I (the girlfriend) did not know the correct part (aka why we called ahead and had it set aside). So I bought the incorrect battery that the employees said was the right one (wrong). Then, when we went back to return it, they could not give us a cash refund (even though we paid in cash). And The battery they were supposed to set aside? They didn't even have it in stock. So not only did they not set it aside, they did not even have it in store to begin with. The icing on the cake was how insanely rude the assistant manager was about putting on a mask (which wasn't required of me the day before, but I guess thats just sanitary science these days) So basically, if you're looking for a well run business that you can rely on to be competent, this is not the business for you. Try Cajun motors or just order your stuff online to save the mental strain and time wasted. read more

Every time I have come into cycle gear for anything I need they are quick to engage with customers and are super helpful and friendly.

Super helpful staff! Went in with not much knowledge about gear and found them to be super helpful in pointing me to stuff and recommended things that fit what I wanted! read more

Love Cycle Gear in Visalia. Great staff, they are always helpful and friendly. Very good return policy.

The largest takeaway I have from this nationwide company is that only employees who make more than $14 per hour matter. Even if: -you are a Key Holder, hit Gear Expert, show up on time every time, and still have 20 hours of sick time in mid-November because you are reliable; -have a Bachelor's degree in Business Administration, provide attentive customer service, demonstrate superior sales skills and substantial coaching abilities, and racked up 80 hours of vacation because you love your job and take it far too seriously; -you have worked there for 3 years and stayed after your manager made you feel uncomfortable with his sexual comments about your black cat, and persistently tried to get you, a fellow female, to bird-dog other women with him. Not a single soul on the corporate end of Cycle Gear cares about you. However, if you do fit into the preferred tax bracket, you are allowed to participate in the following: Scheduling people on days they requested off, and then cutting their hours when they remind you they asked for it off, because you don't like them anyway. Forgetting to schedule for our monthly Bike Night several times even though you're not even close to a "new" manager anymore. Or taking a week off work without letting a single person on your store team know. (Just let the DM know and all sins are forgiven!) Not having to touch pallet, put away returns, charge shipping on special orders, use return slips, use "Give Me 5" cards, or even clean up after yourself! You can even leave tires for tomorrow so the next guy will have to do them. Having no teaching skills nor interpersonal skills resulting in new trainees feeling belittled; and receiving no repercussions when they speak up about it. Micro managing every little thing without actually managing anything; nor effectively create Coaching Priorities. (Literally just copy the same 'grades' from the previous month and keep telling the employee to work on the same thing even though they have already changed the behavior. Or don't even do them at all for months on end and just tell the DM people are refusing to sign. He'll believe you.) Having your employees vape in the back room, despite policies of no e-cigarettes and CA laws about uninterrupted breaks, as to not affect store metrics. And checking out SO's for products that haven't arrived to the store yet so you will hit daily goal. (Because that's all Cycle Gear cares about.) Letting your girlfriend hang out in the back room, sitting in the back room on your phone as often and as long as you wish, playing favorites, and pressure selling to customers. And lest we forget, sexually harassing your subordinates (the sweetest person in the store, not to mention) by saying disgustingly inappropriate things and disrespecting women customers by noticeably assessing their body from head to toe! BONUS: If any of these issues are brought to your superiors' attention, or complained about for seven plus consecutive months, the DM and HR Director will back you up and sweep it all under the rug for you!!! Your paycheck is basically the corporate equivalent of a participation trophy so you don't even have to have leadership skills, or any skills for that matter! It's like an all-expenses paid trip to the D-bag Olympics, year round! I will shop at Sanders from here on out. read more

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Always helpful and friendly finding what you need. I highly recommend the RPM program it will pay for it self very quickly while saving you money along the way. read more

So I bought a bell helmet from these guys at the recommendation of a manager went down after trying to purchase a clear visor due to my car being in the shop having to ride to work at 3 am these guts would not help me at had zero visor in stock also made me aware they don't keep them in stock this is a 400 helmet mind you not super cheap so I asked to order one and have them give me one off a helmet till the ordered one came in and they could keep the new ordered one because I didn't feel safe riding to work at 3 am in the dark and felt it was dangerous but rather then work with me they chose to say they could order one be 5 to 7 business days coming in from Las Vegas so if you choose to buy anything from this company make sure they carry spare parts that they should due to the fact they sell the product and make sure you deal with someone with concerns for you and your safety not just commission they earn for sales definitely not great management they basically have zero concerns other then profit read more

Don't go here. I dropped my tire off first thing in the morning, was told to would be don't in a couple hours. When Iwent back 3 hours later my tire was sitting in he same place I had left it. My tire was finally returned to me 2 hours after that. The worst part is that they put the directional tire backwards on my Harley. read more

David is the ASM and Mauro was another person there that was very nice and made me feel comfortable shopping there. They didn't have the hats I wanted there at the store, but they were able to order the exact one I was looking for so that I can pick it up at the store (even though home shipping is an option) just like I wanted. As soon as I came to the door, David recognized me, even after only meeting me once and not seeing me for a long time. These guys are very cool and so professional at the same time. Definitely a great biker shop experience. read more

My husband has been going to cycle gear for about over a year and I finally decided to get all the gear I needed to ride. Larry was amazing helping me find the perfect helmet that fit my style, size, comfort and safety. He answered all my questions about the types of helmet I should own and the true facts. I'm so glad that cycle gear is across the US since we will be moving back to Texas due to being in the military. Savanna was super nice and she checked out our items and even put my husbands new face visor on his new helmet for him. We love this place. read more

What a difference a location makes. We went to the store in San Luis Obispo last weekend and was ignored. Today, Cash, was very helpful. We were looking for jackets. We tried on several, until we found ones that fit correctly. They were very helpful and friendly. There was also a man with a tire problem. They helped him change the tire. They are very helpful. I'm sure I will return. read more

The staff is friendly and very knowledgeable. They are willing to help find you what you need. They helped me get stuff for winter. This place also has great deals. read more

Very close by and every time I go in they are extremely helpful and do not stop until u get exactly what you need

Good service. I had to ask to try on about 20 helmets and they were more then eager to find them in my size. Decently going back.

Nice store very organized and lots of stuff on hand if you are looking their brand. Affordable gear for all ages .

Place is awesome! Everybody is friendly and knows their stuff. Bought a Bluetooth and one of the workers installed it for me! Recommend this place for everybody! read more