This store is just an awesome place with amazing people working here.Just wanna give out shout out to "CRYSTLE". She rocks!! what an amazing associate and a wonderful person she is. Always helpful ,cheerful and gives "service with a smile". The store itself is best in san jose for all your bike needs. I highly recommend this store and will be customer forever. Hey Crystle thanks for everything !! read more

My husband needed a motorcycle helmet and it was his first time ever buying one. The guy that helped him out was super friendly and helped him get one that fit perfectly. read more

This is the second time I purchased in this store and as always Evan is very friendly and professional. Thanks!

Rebecca was the most helpful and kind team member I've never met from any other retail stores in the past. She made the whole trying helmet process and the ordering process easy as breeze. Everyone else in the store was friendly as well but she was the one who helped me so she gets the five star from my review. Thank you Rebecca! read more

These guys were great help; came in for a jacket about a half hour before they closed and they were right there helping me with this big purchase. Way to go guys! Thank you for all your product/material product knowledge. You guys are a great team. read more

Helpful staff and always organized and great quality stuff. Hard not to go there and go a lil crazy.! Keep it up guys and keep employing great staff.! read more

Professional & well managed enthusiastic enthusiast staff; open daily; well stocked inventory, and speedy access to what they don't stock...Good service always, a fantastic brick & mortar who hires locally, adds value to the community, and where you can see & touch the quality of items verses online description / Review of some know-nothing teenager. A logical alternative to Amazon & online shopping. Capitalism at its best & Worth supporting. -f. Sanfrancisco read more

We were looking at some cute small bikes and sat on them.. an employee at the store starts yelling at us. Saying did we ask the manager and proceeds to say we cannot afford the bikes and what we were doing was illegal. To be completely honest I feel like she was being prejudice and racist. Me and my friend are minorities and I genuinely feel attacked. I would never recommend going to this location. read more

The customer service is awesome. I had the pleasure to meet Crystle, one of the sales associates. I was looking to buy my first helmet, and she immediately stepped up to help fit me and took time to give me good information. Thank you so much for being thorough and making me feel comfortable! I'm definitely coming back to this shop. read more

Everyone there is super friendly and helpful. A little pricey overall but a great store. A pair of riding pants were mismarked to $19.99, originally $109. They gave them to me for $19.99. I only wish they had more variety with women's gear. Still a great store overall though. read more

My experience dealing with cycle gear has been great!! Manager Matte went above and behind to assist me with a lost helmet I had ordered, Great customer service and will tell my motorcycle buddy's to shop at cycle gear due to the great customer service provided from the Manager to the associates when I come down to shop!! Kind regards Adam C read more

I just signed up for a motorcycle training course and my roommate said this was the place with the best selection of helmets he knew of in the area. So we came over this evening to try a bunch on. I wear glasses, so I was finding some of them didn't work as well as others. One of the associates named Sebastian noticed me and helped recommend some of the ones that would work better for me, and offered to check in the back to find my proper size as well. He checked up on us more than once just in case we needed anything or had any questions, which was very friendly and attentive of him. Finally I made my selection (it took me nearly two hours), along with a pair of gloves, and despite the fact that it was only five minutes 'til closing time, we weren't rushed to get out the door. In fact the cashier, Carlos, even saw to it to give me a free replacement visor on the helmet I'd picked because it had a couple of minor scuffs and scratches and he wanted me to have a perfect one. To top it off, he gave me a sweet discount because it was the last one they had left in stock! That blew me away and I was super appreciative, especially since I was on a slight budget. Thanks, Cycle Gear! You can bet I'll be back next time I need more gear! read more

Good place for almost all motorcycle needs. The staff is super helpful and provides great recommendations tailored to your requirements for any product you're looking for. read more

This place Rocks. Since I'm a newbie to the motorcycle world, I need a place where the staff is knowledgeable and the prices are fair (because I wouldn't know the difference - haha)... Cycle Gear is a good pick! Luckily for me, I have a good friend who is well-versed on everything moto. First, he recommended Cycle Gear and Santa Clara Cycle Accessories (my next review) and then he went with me to Cycle Gear and helped me fit myself for a helmet, jacket and gloves. The sales people stopped in occasionally to make sure we were ok though... This is how novice I am... Lg helmet - (me) 'Oh nice! I think this fits!' (my friend) 'Well, when buying a helmet, you should look for...., maybe we should try the next size down' Med helmet - (me) 'Oh, you're right! This one fits better!' (my friend) - 'ok, well let's try the next size down' Small and Xsmall helmet - (me) oh, these are tight but I guess they fit' (my friend) - 'ok, let's go with the small and now you can wear it around the shop for a half hour while we find a jacket to make sure it doesn't have any 'hot spots'. (me) - 'seriously?' Ahahahah Ok, I'll stop there... in the end, I got a great set of basic, inexpensive beginners gear. I'll be back though after my safely course for cooler stuff, which they have in abundance!! See ya there! read more

02/21/2015 Went into cycle gear for gear with a budget but that went the window when I seen there big selection and clearance items "im a sucker for a bargain"... I was checking out an icon helmet when Sebastian came and helped me out, he was very knowledgeable explaining what each helmet was known for, quality, and fitment. due to my head shape he recamended a shoei helmet, I showed interest in the rf1200, it was the exact color scheme I was looking for and on close out. Took that puppy home. next a jacket, i am very picky when it comes to fitment, they had alot to choose from brands, styles, colors, material etc. i ended up getting the ast air alpinestars which fit well. gloves, again they had alot of styles and brands, yet a little behind on having all sizes in stock , yet I still ended up with a sweet pair of dianese gloves -double padding where most needed, knuckle protectors, kangaroo leather. as I was checking out,i asked about how I heard most helmet speakers are very poor quality or not load enough, he reassured me that he uses the uclears as they are not too expensive and they work great, especially when using with the helmet I just bought "rf1200" I took his word for it and they are loud. Awesome customer service from Sebastian!!! not pushy, very informative. It helped alot being that he also rides and was able to tell me his first hand experiences also with brands etc. Well stocked store read more

Cycle Gear - Shoei rf1200 Dianese legged gloves Uclear helmet speakers - Tires Near Me - San Jose, California

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Mehhhhh. What's going on with this place pushing their brands, Bilt and Sedici super hard on clientele? The selection could use some serious work in the helmet and ladies department. There's very few option for female gear! I wanted to try on the hjc and icon helmets, but they don't even have size small in the store to try before you buy. I did opt for just buying the Icon Airmada online, but hated the fit so I returned it. Big waste of my time if you ask me. This place does offer a 15% discount if you complete the msf course off your entire purchase though, so that's a plus. It saved me some money on a helmet for my boyfriend and an alpine stars leather jacket for me. Very eh selection. Don't know when I'll be back or if I'll be back... read more

I just wanted everyone to know that I got amazing customer service today from Carlos and Travis. These two both went above and beyond to help me setup my new helmet and find the right size jacket to fit. Plus Carlos has tons of bike transportation hacks that will help moving things on two wheels a lot better. read more

Cycle Gear - Tires Near Me - San Jose, California

Let's see... you walk in and you're greeted by some friendly faces... and an organized motorcycle shop! I went in there to grab a new tinted visor with a pin lock... walked out with some knowledge in regards to my bike and safe riding tip, possibly taking another moto clinic, jacket and some cold weather gear. Maddie even put my new visor on my Shoei! I've always gotten great advice here, whether it's about tires, fork seals, helmets or even how to break in gear. One thing I'd like to see more of is women's motorcycle gear. I know you can buy stuff online these days but I'd rather support my local shop! Thanks for all your help Cycle Gear Team!!! read more

Cycle Gear - Shoei Helmet with new visor and pin lock - Tires Near Me - San Jose, California

Over the years I've had mixed feelings on Cycle Gear and whether or not I was going to get good solid customer service help and if they have the products I'm looking for. Today I had an exceptional shopping experience. There was a lot of staff on the floor today that were available to help and had good advice. One in particular Alex, was awesome and made my shopping experience excellent. Ended up spending a few hundred today on parts, maintenance items and new jacket. Stoked I found it all there vs trying to buy online. Will go back for more gear soon. read more

I went to Cycle Gear looking for a jacket for my boyfriend. Being someone who knows nothing about motorcycle gear, I was pretty confused by the types of jackets. Luckily, one of the sales associates came over and asked me if I needed help. She was super friendly and told me about the differences between brands. She also showed me which kinds of back braces I could get. I found a Frank Thomas jacket that was originally $159 and it was on sale for $50. Such a good deal! They have a pretty nice selection of brands (Frank Thomas, Arai, AlpineStars, Icon, Fox, O'Neal, etc.) and it's well organized. Great customer service. 30 days for full refund/exchange even for sale items. read more

It's great to have the combination of online and physical store! We buy basically all motorcycle gear at Cycle Gear. Good customer service. Easy returns. read more

Bought gloves and a jacket. Very nice staff! Real good selection too! Need more 2XL inventory but found what I need. Thank you!

I would like to thank CycleGear for helping with my boot purchase. Throughout the process the staff was very attentive, there were probably about 3 people that checked on me before the young man who ended up helping with my purchase. I feel they provided an honest opinion of the pro and con of the various options and price points before I settled on what I want (Forma Adventure Highs). Thank you read more

Josh was super helpful helping me find the right gloves for me as well as finding me a nice visor for my icon airflite

This place is great! I'm going to start out by saying the workers are friendly, knowledgeable, attentive and helpful. For the size of the store, it has a good variety of gear and accessories. I've been going here regularly for a few months now as I'm just getting into riding and need all of my gear! So far, I have purchased my helmet at this store, and although they didn't have the one I wanted in stock (they don't have any HJC helmets in stock - just floor models to try on) they were able to order it for me and let me pick it up from the store, which was great for me because my neighborhood is a hot spot for stolen packages! I picked it up about ten days after I placed my order. I honestly would have given this place four stars if the staff wasn't so darned helpful! I understand that female riders are a minority population so it's not logical to have a ton of women's gear, but the selection is so small that I ended up just buying the rest of my gear online! It's a good place to go to try on gear for size, but don't go in expecting to walk out the door fully outfitted if you're a chick. read more

This place is a place I go way back to. My father would bring me and my brother here for years in the early 2000s. The employees here are usually all helpful and knowledgeable. read more

I came here a few times with my brother so he could buy his motorcycle gear. There's a good selection of jackets, helmets, and equipments here. I think there a little bit more motocross stuff here but it's all good. The staff are friendly and helpful. You can ask them to special order something, too. I'd say the prices are reasonable depending on the brand you choose. I don't ride yet but when I do, I'll come here to get some gear of my own. Good place to buy motorcycle gear! read more

Got a really great deal at this place and customer service was awesome! Just got a dirt bike for Xmas. Went here for some gear. Got pants, shirt, & gloves for $50. Yea! Then got riding boots for $70. Awesome. The guy that helped us really hooked it up on telling us about the deals going on and very helpful. Also gave us a screw that my hubby was missing from his helmet. Very nice. Oh yea..and I believe they price match. read more

This review is for my first visit to Cycle Gear on 12/29/2017 afternoon. I went into the store, looking for gloves for street bikes for my first lesson that evening. I was immediately greeted upon entering the store, I was able to find the gloves section on my own and what I needed. At the check out, I was helped by a young gentlemen in black hoodie, he was nice and asked if I was able to find everything I needed. At that point I asked him if the gloves I had gotten are street bike specific, and told him I was having my first lesson later, he answered my question and proceed to ask if I need help looking for other gears, and made recommendations. After check out, he wished me good luck on the course. Very good first impression, I will return in the future for other biking gear needs! read more

My husband and I spent over an hour here today trying on many (and I do mean MANY) helmets and Edgar was so helpful, patient and kind all the while. We very much appreciate being steered in the right direction since there are so many to choose from. I felt Edgar had our best interest at heart, not selling the most expensive product. In the end we both left with Shoei skid lids so not all was lost on us. Thank you, Edgar!! read more

Carlos is the man. Came in with my wife to get her some gear and was acknowledged right away by him. This guy is your go to with amazing costumer service. Really friendly and knowledgeable with all gear. Go to him next time you come here. read more

Maddie Help me out with everything I needed educated me a little bit as far as what I need to do on my bike she definitely went above and beyond when it came to customer service. Coming back here just because of her, awesome person read more

I've been coming to this store for the past 3 years now and it's always a great experience. Friendly customer service and everyone is willing to help you find what you are looking for. Staff will give recommendations from their own experience and expertise. I just went the other day to pick up these Daniese evo 4 strokes, they never used to carry the high end gloves so it's nice to see that they have finally upgraded their in-store selection. read more

Cycle Gear - Tires Near Me - San Jose, California

As soon as I came in Alex greeted me..as I was looking for my next pair of gloves he came and asked if I needed any help which I said yes and totally helped me out..as I was paying for my gloves you can tell that this guy really loves his job..what an awesome guy..my respect for people like him..awesome customer service..Thanks Alex I hope that Cycle Gear takes care of you like you take care of customers..if I owned a company I would totally hire you Alex.. read more

Always super helpful and patient staff. You can go in with zero knowledge and walk away knowing why certain gear works for certain situations, and be sold equipment that is appropriate for your needs. I've never been over-sold and never pushed to buy anything I don't need. In fact they've actually stopped me from buying something unnecessary and said if I still feel like I need it, to come back in. Awesome place read more

If you have been lured in by good deals for beginner riders, go to Revzilla online. Don't get fooled by Cycle Gear's claims of good gear for starting. All that means is that you are buying cheap crap. Beginning riding gear=lower quality and price tag. Revzilla, on the other hand, has full tutorials (on brands, types of gear, rider specific--i.e. adventure touring jackets, etc..) and have an amazing return polity. I do not work for them, but have purchased from them. No hassle. Cycle gear mainly hocks the junky brands they manufacture. And they are junk. So, the question is, do YOU, as a beginning rider want to buy subpar safety equipment? Because, after you ride around with this for even a month, you will regret buying it and get something that will actually keep you safe. In any case, my review. Sadly, this is what a failing business looks like. Exactly. Poor customer service (I'll get to that), poor selection, most things in one size or out of stock and just general disarray (boxes and product everywhere...the boot and shoe area was just boxes and shoes everywhere). So, we walked in and were greeted by the only, seemingly, normal employee there. After that, the good times were no more. We went to look at helmets, jackets, and gloves. Alpine Star. None of which were larger than a small or medium... in anything- brand or type of gear. Customer service. Wow. There were about eight employees in the general area we were in. We are looking at helmets and no one approached us. No, instead, they proceeded to loudly joke, use foul language (and I'm no saint) and talk about REALLY inappropriate things. Practically yelling. No joke. After about 10 minutes where I felt like I was at a dumbed down frat party, a group of customers came in. Guess what? All but one employee vanished into thin air. Never to be seen again. So, we asked the one employee for sizes. He was absolutely unfriendly and not helpful. I guess he, and the others, only come out of their shell when they are around their buddies at work talking about things that teenagers talk about. I was prepared to spend well over a grand there. The only thing they had that we wanted were a pair of Alpine gloves for $150. I was so blown away by how the store looked and how the employees were acting that finally set them down and told my wife we weren't buying anything from there; now or again. I'll further add...this place is a pale comparison of what it was (which wasn't much). Now, they almost exclusively carry their junk Bilt Brand and their fake 'high end' (but also made by cycle gear) Sedici. Once you could find Dianese and other solid brands...now, almost nothing of either. My suspicion is that they really only realize that they can target new riders with this junk. So, they do. They even have commercials running in the store talking about how great their products were for beginners. My suggestion to the owner or manager is to get rid of most of your employees or pay more attention. The clowns working their now need to go. Oh, and you might want to try stocking items. No one is going to go to your website to order when Revzilla is so much better. read more

I came into cycle gear on parkmoor and meridian today to pick myself up a new jacket. As I was walking around the store I could hear very audibly one of the people at the registers was talking badly about someone else, I would assume a previous customer. He then proceeded to laugh at his disrespectful comments. I decided to leave cause I was offended hearing these comments coming out of this workers mouth. As I was leaving I caught "Eddie's" name. Poor customer experience all together. I will not be returning to this location for a while if this is what they do after a customer leaves... read more

I'm super impressed with the awesome service. Carlos was able to help me find exactly what I needed! I'll definitely be back.

The stock in the store is pretty good customer service really really sucks after going in looking for helmet for my wife And a leather jacket as being the only customers at that time we had to flag down personal for some help , I needed help choosing some motor oil and after flagging down somebody he kept on his business and said be right back then he came back looked at me and continue on his way I waited one minute after that then left. I as a business owner for 25 years here in Silicon Valley I truly practice at preach customer service we went to the Harley Davidson store right after although not owning a Harley but a custom chopper, from the get go was greeted and helped until we were out of the store now that is customer service read more

If I could give 5-stars to Sebastian, I would. If you are ever at this Cycle Gear location, find Sebastian, because he is nice, knowledgable, and honest. The 3-stars is for the organization and the Women's Gear selection of the store. The store is definitely in need of some organization. Your time trying to look for apparel or gloves on the racks is tripled because nothing is in order and are sprawled across the racks. Women's gear in general needs a big facelift, so I know it is not exactly the store's fault for carrying not-so-attractive women's gear, but it would help to expand the selection of colors and go beyond pink and purple. With that said, if you are looking for male gear, there is an endless selection to choose from. read more