Maya is super friendly and helpful! She spent a lot of time with me to pick out the right helmet.

Good selection, but the service let me down. I came in ready to buy a full set of high-end gear, jacket and pants. The store was quiet, more staff than customers, so l expected some attention. When I asked to try pants on, I was pointed to the fitting room and left there. I ended up walking the whole store in the gear to find someone to check the fit. I then asked for a specific jacket, tried it on, and bought it. Got home and found I'd been handed the wrong model, so I had to go back the next day to exchange it. I did that at the San Jose store simply because it was closer to me that day, and they sorted it out without any hassle. I also asked about the Alpinestars Tech-Air 7x. I was told the only differences from the Tech-Air 5 were the back protector length and the extra canister. I looked into it at home and the differences are a lot bigger than that. On a product at this price, I'd rather hear "I'm not sure, let me check" than a confident wrong answer. Selection is good, but when you're spending this much you want someone paying attention. read more

I normally shop via the Cycle Gear website but it's nice to have a physical location nearby in order to try on gear, especially helmets. All the times I have been at this location, the staff have been helpful and knowledgeable for the gear that I am looking at. I took some time to try on different helmets as it was time for me to replace my older helmet. The female staff member approached me and kindly offered some selections of helmets, adding the benefits of each. I used to also go to their old location north of 84 on El Camino, and I am extremely glad they moved to this location. Much larger space and very modern look for a Cycle Gear. Parking is also very easy as there is plenty of space in the back lot but also some easy parking right in front of the store. Thank you once again! read more

Overall great service and big selection. They offer a large online inventory at decent prices. They also have a 10% coupon online. Great to have a well-stocked and friendly moto-shop in the area. Great job Cycle Gear folks! read more

I've been to this Cycle Gear twice now, and honestly, both times have been nothing short of a joy. The customers are very friendly, but the most impressive thing is how helpful, nice, and patient pretty much all of the staff have been. I'm brand new to all of this, and an old guy, so of course I'm intimidated by everything, especially these kids who can rip up the streets, while I'm hoping to start putt-ing around on my bike. So thanks for making me feel comfortable in this whole thing. First, whomever is running this location must do a fantastic job because everyone here seems to enjoy their work. (I'm sure the whole motorcycle thing helps, too.) The two times I came in, I was one of those jerks who comes in RIGHT at closing. But, both times, every employee was kind and gracious in answering my novice questions. Cam and Owen (I think this is his name. Funny guy! He just needs to work on that Sedici pronunciation. Or NOT, actually--I how his way sounds) were very informative and patient (and funny, but still professional, ya know?) Both Cam and Owen were eager to help me, thank you! And they both made me feel like I was ready to at least sit on my bike. The second time I came in was, gladly, more expensive f the same! This time it was Soren and Ethan who helped me out. Again, I popped in at close because ‍. But they were both very patient, kind and helpful. Soren installed my Cardo! (Despite me continually calling it "Capo," because that's what old people do--we can't pronounce short words like that! [or Chipotle, I guess]). Soren and Ethan (glad he's still with us, ngl) were super knowledgeable, and made me feel like I can now ride on my bike. Thanks guys! read more

Great experience overall. Competent and friendly staff, a good selection of brands and styles. I would highly recommend it. read more

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So I visited CycleGear to look for a couple of items for my Cosplay gear (Helmet Bag, Balaclava Mask). Crystal greeted me at the door and was so very helpful with answering my questions and giving me some ideas for my Cosplay transport solutions. I appreciated the great customer service and see why my colleagues recommended me to check out Cycle Gear. Thanks Crystal! read more

Stopped by to buy some gear during a weekday. The guy behind the counter was bothered and became rude because I chose not to provide my cellphone number and email address during the purchase. Sad, the place looked empty. I would think they want more customers but apparently not. Try another shop, I don't recommend Cycle Gear. read more

This store still looks brand new even though it's been around a little while now. It's also got a wide variety of products in store. I was able to size a jacket and pants from a brand I was interested in, and then order in exactly what I wanted. With the option to ship directly to my house. The staff is chill and knowledgeable and particularly Soren is the guy that helped me and he knew his ish. I've been riding my whole life and he had great advice. Keep up the good work folks. read more

I recently purchased a battery charger for my Harley-Davidson Fat Boy at the Cycle Gear outpost in Redwood City. First of all, the Cycle Gear charger is far superior to the one I bought at the Harley shop last year. And it was considerably less expensive. Sales associate Crystal was exceptionally helpful in helping me decide which charger was optimal for my H-D. read more

We phoned the night before to let Cycle Gear staff know that we had a wheel to bring in that needed the tube replaced. They said no problem bring it in tomorrow. When we got there only one person was working. Two employees had called in so he said he could not fix the wheel for us. We live in La Honda so it is a big trip for us right now with highway 84 closed. We started to call other places and then an employee came it to help!!! Joel then said he could fix the tire and it would be done in 20 minutes. So many thanks to Joel for fixing our tire and to Eddie for showing up for work yesterday. What a great place! Good service and good customer support. read more

This location is huge. Loved that they installed my bf's Cardo for free. staff is extremely helpful & nice. provided guidance and support, all of our questions were answered and then some. We were talking with the awesome dude who helped us out ( sorry awesome dude we totally forgot your name) anyways bf & I want a bike that we can both ride on and he personally let us sit on his bike to try out the feel. very nice and we wanted to make sure he knew that was super cool for us. A1 customer service :D **has bathrooms and changing rooms read more

This weekend I went to cycle gear in RWC so I could grab some boots for the MSF course I'm taking in a few weeks and I was super happy with my overall experience. I've been to the cycle gear in SF before and it's like a broom closet compared to this location lol it's super nice and spacious, well lit and the employees wait for you to approach them which I also really appreciated because I like to shop alone. I approached Benjamin while he was helping out some other folks check out some helmets and he asked what he could help me with. I asked him if he could help me find another size of a sedici boot I was looking at and he helped me find it no problem. He also took the time to explain that the boots don't really come in half sizes so you should go a size up. Fun fact, the boots also come with inserts to help with this and help fill in the space. LOVEEEEE THAT. While Benjamin was ringing me up he also took time to answer questions about gear I plan on getting in the future and gave me really solid feedback. There was another really sweet pair of guys who chimed in with their opinions on gear as well and as a new rider I can't stress how much I appreciated that. I'm always big on customer experience if I'm going to spending a lot of money so with how well they took care of me I'll definitely be back. Benjamin also recommended the riders club package which the sf employee kinda failed to mention lol another value added reason I'll be going back knowing that ill be able to save here and there. Thanks again guys read more

Crystal is amazing! I went in to look at helmets ((haven't owned a bike in 20+ years). Crystal was very friendly, super knowledgeable and was extremely patient about answering all of my questions. Found the perfect helmet (Shoei RF-SR) in my price range, (& $100 off on sale) amazing fit, great protection. Going back this weekend to get my Bluetooth setup from them. read more

Ethan was extremely helpful and gave very sound advise. I liked that he seems genuine and sincere that you make the right choice in choosing the best gear for you. Make sure to look for him! read more

Cycle Gear - Motorcycle Gear Near Me - Redwood City, California

Just a mess with these people. Dropped of some rims and tires to be mounted. They mounted the tires , but never put on the new inner tubes. Spoke with their district manager about being refunded for the mount which her idea and I never got my refund. Good selection of gear but that's the extent of this store. Won't go there again for service read more

Convenient to find manual oil pump. Shop is well organized and decently well-lit. For new patrons, it's more specialized than AutoZone. read more

This update is ONLY about the ordering option to have items sent to your home. I have been waiting for this order since 8/3/22. UPS tracking always pushes back the receiving date. This is frustrating since I've paid and I needed the items a couple weeks ago. Asking for a full refund of the full cost of the shirts and cancel the entire order for them (I did receive the other item and will be keeping those). This is my first time ordering something to my house instead of the store, and this will be my last time I will have delivery to me. Horribly disappointing, as I have spent a lot of money at cycle gear. I don't even know why I have to send this letter to the main site. The employees from where I ordered from should have handled this. That too is very off putting. I will still shop there but only in person. AVOID home delivery. read more

Always a great experience with Joel/Mike and the rest of the entire staff !!!! Having almost everything I need for all types of motorcycles I own and riding equipment as well !!! read more

Went to Cycle Gear to shop for a helmet. There was seemingly only one sales rep who was busy with another customer so I was left on my own to try on helmets. Overall pretty average experience. Very diverse selection. read more

I recently needed a new helmet and boots. I went to Cycle Gear in Redwood City and they staff was great. I got a new Arai helmet with an upgraded visor, and a pair of Alpine Star boots. They had exactly the boots I was looking for, in my size, and they taught me how to change out the visor on my new helmet. They were really patient and helpful as I fumbled my way through it. I highly recommend this location. read more

A big shout out for Davey @ Cyclegear RWC! He was courteous, helpful and knowledgeable, and helped me buy a Cardo unit for my Shoei X15. We discussed about the pro/con between Sena vs Cards, and in the end when I decided on the Cardo Pack unit, Davey helped with the unit installation. He took his time to do a clean installation with the wiring and now my set up is perfect! read more

The new location is nice and has a parking lot you can use. Also got some gloves and got a helmet. Not only that but Joel helping out to swap my packtalk over to the new helmet . Awesome service read more

This review is for their to their new, modern and much larger location. The new store is very well designed, has a light and open feel, stocks a lot more inventory, everything is easy to find and the staff is friendly and helpful. Overnight they turned into the premier motorcycle store on the SF peninsula. Good Job! read more

Wore my rear down to the wire. The new tire arrived at the shop within a couple of days, and Joel did an excellent job replacing the tire. He was attentive, thorough, and careful -- would highly recommend. And the new location looks great! read more

Let me tell you about Izzy! Our experience today was phenomenal. We came in knowing what we already wanted but Izzy had answers to all of our remaining questions. She never tried to up-sell and was quick to offer up style and sizing options, opinions and feedback. Aside from her obvious expertise, she had great energy and was clearly passionate about riding, her craft, and helping people. We've never had a bad experience at CycleGear RWC - the crew seems to genuinely be excited about meeting new people and helping them. Thank you for kicking it up a notch today, Izzy. read more

Joel store manager helped us with a safe affordable helmet Gave us wonderful tips on several ways to check safety of a new helmet And invited us to join the cycle gear membership. I'm female and older so it Can be overwhelming in a motorcycle shop but Joel made us clients for Life Highly recommend this shop read more

Nothing but the best customer service from this location! My go-to guy Joel(as well as ALL employees) go above and beyond to make sure my safety and satisfaction are their priority! Just call them up... they answer their phones with a smile, you can tell read more

I was in need of a helmet and the customer service I received was great. I also got a discount on an item as it was a display model that had a nick on it. Thank you Cycle Gear! read more

I'm a lady rider and also a pure beginner. I came in to get sized for a helmet and the help I got was absolutely incredible. I came in thinking I wanted a modular helmet because its what I used for my lessons and was quickly made aware of the safety benefits of getting a full coverage helmet instead, especially as a beginner. Not only did the sales guy potentially just give me life saving advice, he spent loads of time explaining all of my options for helmets and making sure I selected one that fit correctly. He also happily gave me advice on all other aspects of gear and had a ton of helpful advice. No high pressure sales tactics just good advice. I can honestly say I felt bad leaving without buying anything, but ended up getting my helmet online through the Cyclegear website. This store is really incredible and they had a decent selection of women's specific gear which was nice. The guys at this store know bikes and riding and are super friendly and helpful. I will certainly be back. read more

Really good place to go find jackets, gloves, helmets, etc.. The prices are decent, I got a alpine star jacket and a nice bilt helmet for $385.00 both I'm happy I really like it read more

Cycle Gear - I got this jacket $229 plus tax - Motorcycle Gear Near Me - Redwood City, California

I live 20 miles away, so i called to make sure they have the front stand i needed to purchase. They said they did. I came to the store the guy said the don't have it. Wasted my time! read more

I just got a new bike and needed a jacket and maybe pants. Was excited to go there on my break from work. I walk in and no hi from any of the three people standing at the counter. I proceeded to walk around and inspect jackets, I tried 3 of them on and no one came to help me out. Another gentleman came into the store, got a hi and chatted with one of the guys there and I thought that was really interesting. After which, I decided they do not need my business and I started taking pictures of tags so I could order this stuff online. I left without a goodbye and I will never set foot in that store again. I do not care to support attitudes such as those on display in that store. I really hate bringing up the rACE card[I'm an African-American male], but it was rather apparent that was what was going on. I came in from work dressed quite well with non-baggy jeans and a well fitted untucked button down and I got no service, none whatsoever. Not even a hello or a good bye. This was the first place that I've gone to in the bay that was so backward, even Texas was better. I would not recommend this place to anyone, I'd rather not see this place and the kind of attitude spread anywhere else. I rarely rarely ever write reviews, but I could not let this go unsaid. read more

Hay guys! Do you like hunting for gear in small dark shops? Do you enjoy bumping into things just for tryinig on a Jacket? or how about playing jenga with every product in the shop trying not to let things fall/collaps on you? If so, C'mon over, we can do that and then some! well, even thow in lazy and unwelcoming workers. C'mon down! read more

So I bought a bike yesterday, yay me! I have a borrowed helmet, thought I'd pop in to Cycle Gear to get my own. The punks working there were rude and apparently cause I'm a woman decided that the ONLY HELMET they would show me was a $350 Shoei. Um ok. How about that perfectly fine $175 HCJ? Just like my old one? Oh no little lady, you NEED the $350 one. Two words: bite me. Went to the Honda dealer on Bay Rd/2nd Ave. Treated GREAT! read more

Great staff. Always friendly and helpful, knowledgeable too. Selection of helmets is a little weak. They have ever Bilt helmet known to man, but no icons, Z1Rs, etc. Granted, they have a large catalogue of helmets you can choose from, but you have to order, requiring a small ($3) fee, and the risk that it won't fit or you won't like it, and then they graciously send it back, but it would just be so much more fun if they just had some variety in stock. Nice selection of motorcycle repair/maintenance equipment like oil, trickle chargers, etc. And a decent selection of motorcycle gear as well. And they're usually running specials of some kind - 50% of certain kinds of helmets or gloves, etc. Definitely my go-to place for moto-related needs. read more

These guys are awesome. Let me start by telling you they have bike batteries cheaper than other places. My friend sent me to them because they are local and I can try stuff on. He's not a fan. From the moment I walked in, they were helpful. The first trip they helped me locate gloves. Second trip, I called and they stayed open late to sell me a battery for a bike I was buying that night and were fantastic about it. Third trip, I needed clothes that they didn't have, they special ordered them for me so they should arrive before the weekend and I don't pay shipping charges. I'm a HUGE fan of this place, keep interacting with different sales people and they have all been amazing. read more

I passed my motorcycle test today and took myself over to Cycle Gear in Redwood City. I was immediately greeted by Joey. As a new rider who does not own one piece of gear or a bike for that matter, Joey was extremely knowledgeable and more importantly patient with me. He spent 1 hour and 45 minutes with me helping me select a helmet, jacket, gloves, and boots. Not only did he show me the low, middle and high end of each item, but he explained what the differences were and didn't try to sell me anything I didn't need. I selected an Arai helmet in matte black which they did not have in my size. I was told not to worry that it would be in within 2 days and if I needed a helmet in the meantime they would provide me with a helmet which I could return when my helmet is delivered. I was thoroughly impressed by the selection, staff, and competitive pricing of Cycle Gear. They were having a post New Year's manager's sale so everything was 20% off. Combine the sale with the knowledge, selection and customer service and I am giving Cycle Gear Redwood City 5 stars. I will definitely return for any additional gear. Thank you Joey and Cycle Gear for your service. read more

Tiny, cramped, almost disorganized and chaotic place. Looked around for a bit and they really didn't have much of a selection unless you were planning on buying Bilt, because that seemed to be all they have. When I first entered I was not greeted, however I did get glared at by the employees working. Went and checked out some items, however I was more interested in checking out equipment that the website said they had. When I asked the employee on the floor about the equipment he looked at me as if I had just interrupted something important and asked me why didn't I just buy it off the website then, and what I saw was what they had. I promptly left the store and I highly discourage anyone from going here. read more

This is my shop of choice for taking my motorcycle wheels when I need to swap rubber. They have the best price locally for mounting tires when the wheels are off the bike and you supply the new tires. The people are helpful to a point, and put up with my sense of humor. Not the greatest selection of items, but they have the necessities at fair prices. Parking can be a pain at times, especially with the curmudgeon at the donut shop threatening to tow if you park in his lot. Use the lot for Record Man. read more