M1 Kustoms used to be here in San Carlos and boy were we lucky! The shop is now in San Mateo, which is a big gain for San Mateo, and not too far from San Carlos. :) Brought my VROD in to get checked out and Johnny took care of what was needed and pointed out clearly what else could use addressing. Couldn't be more satisfied and highly recommend! read more

John was great at first but then he started saying I was beating my bike because he found a lot of metallic material in my transmission and he found chunks of metal in my primary... found out later that he overtightend my primary chain which blew out all my bearings in my transmission and the metal in my primary was the teeth off my starter/ring gear because the primary chain was soo tight the starter couldn't fall into place it just chewed the gear wherever it landed... that was after I spent good money on motor work and had to take it back to him three times for oil leaks needless to say I will never be back hope this helps others out read more

The owner needs to stop being a shady, dishonest, peddler of lies and garbage work! He wrote me up a contract for a good slightly used engine, but what he neglected to tell me was it comes with poor compression, an intake valve leak from front cylinder, completely seized beyond repair oil pressure release valve so pressure was through the roof, and oh I can't forget about the terrible crank shaft end play issue! End play was so bad that the compensating sprocket was kissing the inside of the outer primary and grinding away the outer primary from the inside out. Also it is forcing me to remove the engine myself (which I've never done) and split the crankcase (also never done) in order to figure out what exactly he did wrong, if it's fixable how much it'll cost but if not how much it's gonna cost to replace what needs replacing! Oh and due to the end play problems the clutch basket and hub are now being worn down by the primary chain bc they are no longer in alignment with the compensating sprocket! I will never trust him with anything mechanical as long as he lives!! I strongly suggest you stay clear of his place of shady business dealings! If you're unlucky enough to have your bike there now, I'd rush and get it moved somewhere else! read more

M1 Kustoms - Pulled my engine yesterday! Today I begin the process of taking it apart to find where he screwed up or screwed me - Motorcycle Repair Near Me - San Mateo, California

If you don't have a Harley don't waste your time calling this guy for any other motorcycles. He should update his website stating that he only works on Harleys as he told me. Friend guy though. read more

I've been using yelp now for years and I've never felt compelled to write a review. John and M1 Kustoms changed that. I had an aftermarket fender on my Harley that needed to be modified to fit a seat. John was extremely thorough in his process with his explanation, and he preformed the task in a quick and timely manner. Being that I just bought the bike, John poked around, and found some issues that my dealer had skipped over. Now I'm holding the dealer accountable since its still under the 60 day warranty. If it wasn't for John those issues may have gone unnoticed. Great customer service, great work, and a great price. read more

I want to say thank you to John. He repaired my Harley and now ride it is a blessing. I'm so glad I found Jonh. He is an excellent mechanic and very friendly! He explains and shows everything that he did. And I agree that walking into M1 Kustoms is like walking into your own garage. Definitely recommend! read more

M1kustomes is my to go shop from here on; great service Johnny really takes his time to guide you and make you feel comfortable. Prices are very reasonable when you leave this place you know your bike is going to be A1. I built 3 bikes an taken them to different-shops where people tell me they have 50 years experience plus they charge a arm and a leg and they don't come no where close to M1kustomes. This place is great highly recommend this shop to anybody who's looking for great quality service. Super honest people. I called all my biker friends and referred them to Johnny. They have 5 Start for a reason I'm glad I found this place from yelp reviews from here on M1kustomes is my To-go shop. Thanks Johnny for your fast reliable service. THANK YOU! read more

Wow! Hands down the BEST motorcycle mechanic I've had the pleasure of doing business with! Don't bother wasting your time with anyone else! Price was very reasonable! He communicate from start to finish! straight forward and honest advice! A very trustworthy and a skilled mechanic! Overall experience with John was fantastic! ill be going back for sure! read more

M1 Kustoms - Motorcycle Repair Near Me - San Mateo, California

Just finish my appointment with John and today is 05/08/2020. Front and back tires done. What it really amaze me when I first met him just for him to check out my bike (2014 Street Glide) what needs to be done. A simple kindness that he says...do you want something to drink? I'm about to say cold beer please. But it's not the right time to do that. Maybe after work. I had the opportunity to sit back and relax to his back yard keep me cool under his orange trees. Extra mile of doing such good things. Too much to list of what he does this day. Oh well can't let this kindness pass. Even I didn't mention about the horn doesn't work but still he found out it's not working. So he fix it. Another wowww for that. He also ask me if I want to change the air nozzle tube from the back tire because it is straight. It is a lot easier for me to put air on it if it is bended. Another wowww again. Very generous on his knowledge and the guy who will gonna do it right away despite of his busy schedule. There's a lot more to say. John is gonna get a grand slam for this unexpected exceptional service. Go and visit the shop and have a great time. read more

M1 Kustoms - John and I 05/08/2020 - Motorcycle Repair Near Me - San Mateo, California

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If you are not taking your motorcycle here for Johnny to work on your Harley, then you are missing one of the best mechanics (with fair pricing) in the Bay Area, he is my new go-to guy from now on, what a great shop! read more

This GUY! John is a professional! All BS aside best experience so far. I'm shooting more work his way. read more

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John is a honest and good person to work with on redoing my bike. He follows up with updates and won't BS you on any charges that is not necessary. Will definitely go back to him for anything in the future. read more

M1 Kustoms - Motorcycle Repair Near Me - San Mateo, California

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Johnny was referred to me by one of my close friends. Right off the bat, he's been GREAT at doing work on my bike! He'll hear you out on what you'd like to do, then input what will be a better choice that'll fit your riding preference. He'll also check out other things on your bike and let you know if there's anything else that needs to be worked on so you don't have to worry about it later. Everytime I bring my bike to him, the turnaround is always quick! If you want genuine honesty from a shop, and efficient work. Johnny's your guy! read more

While I give myself a pat on the back for surprising my husband with a HD Fat Boy for Christmas last year, I have to give him credit for finding Johnny's shop. The first thing my husband wanted to do was throw ape hangers on his bike (in addition to some other custom work). Johnny was communicative, gave timely updates on his work, and extremely honest and fair when we asked for his opinion and recommendations. He's got a great sense of humor and even accommodated us during off-hours when our schedule was a bit unforgiving. Very welcoming in allowing us to come back to him with questions. He even had a sweet dog who kept our daughter entertained when we had to bring the kids in tow. Bottom line, he did a great job on my husband's bike. And there's absolutely no upsell feel from him. We're definitely going back for future custom work on the bike. read more

Best experience I've had getting motorcycle work done. John is very professional and friendly. Hire him if you want someone who really loves motorcycles working on your ride. read more

This place is THE go-to place for custom work done on motorcycles in the Bay Area. John is not only a master at his trade, but also takes plenty of time with you and your bike to make great recommendations about how to make your bike look and run better. He did an amazing job customizing some parts for my 71 Triumph T-120 Bobber/Boardtracker and I couldn't be happier. Don't look any further - this is the place to go for custom work. Make sure to call John in advance to make an appointment, because like anyone that is the best at his trade, he is a busy man! Highly recommend. A++ read more

M1 Kustoms - Motorcycle Repair Near Me - San Mateo, California

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I was searching for a shop, my softail nostalgia. The head gasket was leaking .l called several bike shops and I was told two wait two weeks.Well two weeks went by and I called again. They said two more weeks. So I Googled and found M1kustoms . I called, John on Thursday night. HE TOLD ME TO BRING ON FRIDAY. So I bought the bike in. When I walked through door I was greeted by John to come in .Well to my surprise this guy not only fixed my bike but he gave me a tee shirt. This guy had the bike ready on Tuesday morning. John is just like everyone else has stated very nice and easy going. He can do it all. And does it with care, efficiency and a timely manner. To sum it up. This shop is the bomb. JOHN IS THE BEST. read more

M1 Kustoms - Motorcycle Repair Near Me - San Mateo, California

We have two Harleys. Johnny expertly diagnosed the problems that we had and expertly repaired them at a great price. Johnny makes sure that our bikes did not leave his shop until he thoroughly inspected them. Problems ranged from mechanical to electrical. We highly recommend his service. read more

I was referred to M1 Kustoms by a very good friend of mine who's having extensive work done on his Fat Bob (we're talking all the way down to the frame). Over the course of the last few months I've observed the level of communication that's happening between John and my friend, and I've been amazed at the detail John puts into his emails and txts. It's clear he's extremely thorough in everything he does. So when it was time to put some new apes and cables on my Road King, I knew exactly who I wanted to do the work. Simply put, I could not be happier with M1 Kustoms. John gave me an accurate quote and time frame from the beginning, was detailed and timely in his communications throughout the process, and in the end the work was absolutely spot on. Cannot recommend this place enough. If I could give 6 stars, I would. read more

M1 Kustoms - My 2014 Road King, after M1 Kustoms installed a pair of 18" Factory47 Maddogger apes - Motorcycle Repair Near Me - San Mateo, California

It's too bad you can't give ten stars. Walking into M1 Kustoms is like walking into your own garage. It's an unbelievably comfortable experience, and John's expertise, integrity and hospitality are of the highest caliber. I can't wait for my bike to break so I can bring it back! read more

Johnny was awesome from customer service to the actual servicing of my motorcycle. He kept my informed about the process throughout the whole service and even explained/showed to me what needed to be changed and why. Definitely coming back again for future needs. Thanks Johnny. read more

If you own a Harley-Davidson motorcycle, John is the mechanic for you. Very knowledgeable, as he specializes in only Harley and knows them inside and out. I like the fact that he will take an interest in your bike and concerns and also point out things that should be taken care of without you even asking as he knows the importance of things being right. I lost my Harley mechanic to retirement and he recommended M1 Kustoms, and I am not disappointed. Oh, and I cant forget his sweet shop dog Kona, who will greet you and make you feel right at home. Keep up the good work John!! read more

I went to see John for my 2011 softail service. Great guy honest and fair. I even got a free t-shirt!

I met John on a ride and started chatting him up about some work I'd done on my Softail to fix a bad transmission shaft seal leak. I told him what the dealership was going to charge and he then told me his price. Of course I wished I'd met him sooner, but also thought I'd saved some money doing it myself even though I'd taken two weeks to do it. I've had my bike 12 years and like doing my own work. Unfortunately I had not stopped the leak and finally decided it was time to bring it to a pro. John had the bike apart in just a few hours along with an estimate. He found what I had missed and even sent me some pictures....which were worth more than a thousand words. He ordered the parts Monday afternoon. He called me on Tuesday afternoon to let me know the bike was ready. I didn't even ask for a rush! I came in on Wednesday and he went over everything again, including showing me the old parts. John was more than happy to go over all the details of what was fixed without making me feel rushed (I like details). He then had me check to see that the clutch adjustment was to my liking before I left. Based on the attention to detail, honest pricing, and overall good service, I highly recommend M1 Kustoms. I've already let my neighbor know and she is getting her Sportster looked at. read more

I met John thru the Golden Gate HOG Chapter. John really goes out of his way to accommodate AND give the best service possible. I am grateful that he has a shop and does reliable work. He keeps you informed all along the way - even with regular maintenance. .. and love being greeted by Kona.. a handsome Lab. Keep up the good work, John! read more

This review has been long coming. I purchased my 14 Street Glide this last summer 2019 and was looking for better treatment then I was getting with HD dealers. Wow! Am I happy I found John! After visiting his shop I knew he was trustworthy and he knew what he was talking about. Got all of my custom upgrades bars, grips, exhaust etc. done at a great price. Just went back (unannounced) thinking my battery was failing and he took the time to test it free of charge. I cannot say enough good things about John and the work he does. I will never go back to HD shops. read more

Local redwood city shop..very friendly and great to deal with, none of that dealer crap. I had them change out my panigale tires. Highly recommended. read more

Nothing but good things to say. Got alot of work done to the bike and John went above and beyond to make me happy with parts and pricing within my short timeline. Thank you M1 Kustoms read more

It was like pulling teeth trying to find a shop to simply mount my motorcycle tire on to my rim. I called the handful of shops in the area with no luck. I received either a voicemail or something wrong with there tire machine or air compressor. I don't usually trust businesses with no reviews but I was running out of options. I called M1 Kustoms expecting the same but got the total opposite and more. Adriana answered the phone after a ring (yes a real person not a voicemail) and we went from there. I ask for a quote and was transferred to John (the mechanic) and he was able to get me set up from there. They gave me a time I could come in and drop off the rim and tire. The establishment is tucked in a complex on Douglas when you open the door you come in to a nice and clean garage and across the way an office surrounded by glass windows. It was a very neat and clean look, the way business should be conducted. I gave them my information and I was on my way. I went ahead an did some errands. They called me when it was done and I picked it up shortly after. They mounted the tire and balanced the wheel with no problems. They added a valve stem and cap which I forgot to bring in with no extra charge. Then I was on my way with my tire and a cool M1 Kustom shirt. Freebies are always a plus for me. They told me that they've been open for less than a year which explains the lack of reviews. If they continue to conduct business like this I'm sure that they will be around for years. Highly recommended. read more

Posting for Mark O. in Half Moon Bay... What a great experience it was after such a bad one (my accident)! He kept me informed on parts and times. He took care of my bike when the dealer couldn't. I'm really picky on the details and he worked on it like it was his own personal bike. His shop is clean and his business well run. I'll be a return customer and will recommend his shop to others. If your tired of the "dealer experience" give M1 a try. You won't be sorry! read more

This is one of the nicest people in the industry. Very detail oriented , fast , responsible and considerate. Love the work he did on my baby. She is riding like a champ .Don't waste your time with any other shop you want it done quick and well M Kustoms is the way to go!! Btw I loved my sweatshirt :) .. Will back soon for my custom paint job. read more

This place is awesome, Johns a really cool dude who definitely knows his stuff about bikes, I couldn't find a place to get my tire mounted around the area and found M1 Kustoms, Pulled up, and John gave me a quote right then and there. I definitely found the place I'm going to for anything else I need done on my bike. read more