My husband uses their services often and is incredibly satisfied with their customer service, quality of work, and prices.

First met Jeff at the racetrack a few years back while tracking my cars. Then went onto racing motorcycles. I had no idea the plethora of knowledge Jeff had working on suspension and bike setup! Jeff took my feedback on how the bike felt and I went with his recommended setup for reshimming/revalving and respringing the fork and rear shock. After the service and dialing it in and making a few adjustments, the bike felt amazing and gave me the confidence to push for some podium finishes!! The guys at The S Shop know what they're doing and stand behind their work. Not many people that I trust to work on my bikes, but Jeff and Q are at the top of my list. read more

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[UPDATE: 4/14/2023] The S Shop sanded down and repainted the damaged parts. It's not an exact match, but looks much better than the scratches and will at least protect from corrosion. Also, they seemed apologetic when I picked up the bike his time--they accepted their mistake. When I combine this with the shock work (which seems to be working well) I have raised my original score to three stars. read more

Definitely Five Stars!!! I'd give more if it were available... With their affordable prices, excellent workmanship, friendly staff, and commitment to staying on schedule, the S Shop truly stands out. The shop offers unbeatable pricing without compromising quality, and the technicians demonstrate impressive expertise and attention to detail - As soon as I rode in, Q noticed and recommended some things... The staff are approachable and always ready to assist. Moreover, their dedication to timeliness is commendable, as they consistently deliver repairs as promised - my bike was a totally different beast after visiting the S shop. I highly recommend the S Shop for affordable and top-notch service and a welcoming atmosphere - you feel like you're in your garage at home with friends. Your bike will definitely thank you for the visit! read more

The S Shop - Motorcycle Repair Near Me - Pacifica, California

Quality service. Excellent price! A little sunny day chain and sproket stop. No better value anywhere in the Bay area. I recommend Jeff and The S Shop for all your work. #The #S #Shop #TheSShop #Pacifica #Coastside #Ocean #Shore #Railroad #Train #Station #West #Coast #Coastal #Life #California #January #Winter #Sunny #Days #SMCSnapshot #LetsGuide #Two #Wheel #Heaven #Motorcycle #Service #Stop read more

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Another recommendation for The S Shop! 5/5 I emailed them for a last minute project and they were able to squeeze me into their schedule. Was in and out in about an hour which was awesome. Big thanks to Jeff for fitting me into their schedule and to Q for being super efficient in his work! Great people here and an honest shop. Thank you. read more

Was looking for a shop to replace my rear tire on my bike. Finally came across this place, spoke to Q and planned for a weekend visit. Got here around 10 am and was told to come back in 30 minutes. The moment i came back he already had the tire replaced ready to be picked up! My kind of place, no issues, stood behind his work and very affordable!! *Bookmarked* read more

An exception to service of any sort. Be it cars or motorcycles. These guys are close and they have great attention to detail. Customer service is the best, especially over the phone. Also, when you show up you won't stand around for 30 minutes before they even acknowledge you. Personally, I could never get into a business where the level of customer service they provide given any circumstance is unparalleled. Were I in this line of business? I would have a sign. We reserve the right to refuse service to anyone. I can tell within 1 minute of talking to someone, whether they're going to whine over a grease smudge or provide some level of good faith, I would refuse to service their bike. Before I gave less than a three-star review, it would have to be a pretty serious breach of traditional business conduct. I mean if you're not going to wrench on your own bike and you entrust to someone else, simple courtesy is simply not return your cherished business I'm sure. Or next service call bring it up. For example, scratches on your aluminum swingarm. The next time you're in to have a light bulb changed, bring up the scratches or call them immediately after you find it and Make note on the receipt who you talk to, what time and date you talk to them and simply tell them catch it next time or "hey, I'm concerned about the integrity of the repair. Over the phone, or return in person, but not online. It's uncool and it's just probably one more reason to hang up the out of business sign. The right to refuse service to anyone is a legitimate business practice. It's disappointing to read about a local bike shop getting blasted in the reviews for a practice. A customer themselves is simply unable to perform but takes exception in your good faith efforts. Take your business elsewhere. I assure you there's many other customers that highly value their effort. The amount of love they show for the sport, in a simple error, shouldn't be run through the mud online. Things in life happen. It's just the way it is. The IRS could come after you and it could be an absolute mistake, but things happen. That's my only disagreement about online reviews is the effectiveness of some of the posts, especially the negative. I mean it's got to be pretty bad epic to give somebody as a single star review and imagine how it makes you look as a person to be so nitpicky. Problem is reviews online will be here long after you're gone. You need to think about that. They don't deserve this type of treatment. Only in San Francisco. read more

The S Shop - Motorcycle Repair Near Me - Pacifica, California

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They made suspension work easy and quick! I called for a quote and Q answered honestly that they would be a bit busy for the week and I should bring my bike back on a specific day, I am super glad he told me that because I have had experiences where shops would hold my bike hostage for months when I could have been riding it! When I did bring it in, they had the work done by the very next day! He took a look at other things on my bike making everything solid and safe to ride. My motorcycle is my only form of transportation in the city, so I am thankful for the amazing suspension work and the timeliness of it. I will definitely be coming by again to get some other things done. read more

Jeff is a straight up dude that knows suspension. Good pricing, quality work, and especiallly you want to get Ohlins he can get it (at least for mine) at a lower price than what I could get it for read more

I've taken my last few bikes to Jeffrey for suspension work, most recently my 2015 Tuono V4. With a new Ohlins TTX rear shock and steering damper, as well an Andreani piston kit install, a badass bike became even more badass. Jeffrey understands my riding style and suspension preferences, and delivers the goods. And if something doesn't feel quite right after a ride on Pescadero Road, I can stop by the S Shop afterwards for a suspension tweak or two. We're lucky -- we have many suspension options here in the Bay Area. But you can't go wrong by going to the S Shop. Rates are competitive and the work is top notch. If your motorcycle doesn't handle like you want it to, do yourself a favor before unloading it on craigslist: take it to a suspension pro like Jeffrey and then enjoy your newly transformed bike. You'll be glad you did. read more

The S Shop - My 2015 Tuono getting suspension upgrades -- Ohlins TTX, Andreani piston kit, and Ohlins steering damper. - Motorcycle Repair Near Me - Pacifica, California

Shoutout to Jeff and Q. Got my tires mounted and balanced here. In and out in less than 45 minutes and wayyy cheaper than all the competitors in SF! Will definitely come back again! read more

The S Shop - Motorcycle Repair Near Me - Pacifica, California

Que is undoubtedly the finest mechanic I've had the pleasure of working with. Not only are his rates competitive with other shops, but he also excels in delivering superior quality work without subjecting customers to the excessive delays that some other shops tend to impose for even straightforward tasks. read more

The staff is easy going and knowledgeable. Will work with you on your issues and have complete confidence in their skills. Fair pricing and excellent service. Great communications . Da Best ! I thank them for what they do. read more

Great service, quick turnaround. I purchased the lowering link for my bike and they installed it perfectly. Great job.

I bought a Yamaha MT-09 and it came with racing suspension but it was so stiff that it bounces me off the seat when I hit little bumps even on the street. It was even scarier on the freeway if you can imagine being kicked off the seat at high speeds, so I didn't want to continue to ride this bike until I get the suspension adjusted. I brought it to an independent shop near my house where I got an oil change and he made some adjustments to the suspension, but I was still getting bounced off my seat and I didn't get the feeling he really knew how to adjust it. Thru recommendation of my buddy Scooter, I looked up The S Shop online and it did say they specialized in suspension work, so I scheduled an appointment on a Saturday as I guess they only work on suspension on Saturdays. Brought my bike in, Jeffrey greeted me, investigated the suspension, and asked me a few questions including if the bike felt like it was fighting against me on turns and I said "No, it's not bad". Jeffrey then worked on my bike and about half an hour later, he told me to take it for a test ride and it should feel 180 degrees different. Took it for a spin and WOW! He wasn't kidding as it was night and day! Also, now I understood what Jeffrey meant when he asked me if it felt like my bike was fighting against me on the turns, because I can now make much tighter turns and the bike was not fighting against me while turning. Money well spent as I can now enjoy riding my bike without the fear of the bike broncoing me off my bike at high speeds and possibly dying. Also, the service included lifetime suspension adjustment if I choose to change it up! Cool! Going forward, I will be bringing my bike to them for servicing even though the independent shop I previously brought it to is walkable distance (0.9 mi) from my home vs. 8 miles away to The S Shop, I feel very confident that they're very knowledgeable and experienced for servicing my bike. read more

This is probably the best kept secret for motorcycle suspension and setup in the whole Bay Area! These guys at The S Shop are truly talented. With a background as an AMA pit technician, suspension service and rebuild instructor for our bay area's own Moto Shop, and a long career in the automotive repair industry, I can assure you that your motorcycle will be in extremely good hands. Jeff and Chuan do spectacular work. I was referred to them when I was in the process of sending out my ohlins forks to be rebuilt by one of the two known local suspension shops. Several people told me that The S Shop can rebuild my forks and set up my suspension and it would be set up to my riding style and not to what other suspension pros thinks the "right" set up should be. All riders are different and The S Shop points this out and tunes and sets up your bike accordingly. Not to mention when I took my forks over there, the turn around time for the rebuild was literally over night! Talk about stupid fast! So after they earned my confidence, I had them do a complete front end swap on my Ducati 998 and that was done in several days. Hands down the best work I've seen and I've been going to multiple shops in the bay area for the last 11 years of my riding career. Their customer service is probably the most personal and friendly I've experienced. I truly feel like I've gained some trusty moto friends over there. So if you need work done. Give The S Shop a call and tell them that you found them from this awesome review that a very happy customer wrote. They truly deserve the 5 stars. Give them a ring and see for yourself. You will not be disappointed. :) Justin read more

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I highly recommend. Que was super helpful right from the start when I first called to let them know what was going on with my bike. He kept me in the loop with what was going on, was able to give me an accurate estimate, and was done with my bike earlier than expected. They were also flexible with pickup time/date as I work long days. I'd taken my bike there before and have full confidence in them. read more

The S Shop is the shop to go to for motorcycle service. Whether its simple maintenance or fine suspension tuning, Jeffrey and Chuan know what they are doing and will not disappoint you. I use to take my bikes to a shop in San Francisco that closed up after about 30 years of being in business. I hate to say it but I am glad they closed or I would never have started going to The S Shop. I first brought my 1198s to Jeffrey to have him set the suspension. The suspension originally setup by a "well known" guy down near Santa Clara, I think you all know whom I'm talking about, but after Jeffrey's fine tuning it was just better in every way. I've been back ever since. My bike is currently in there after a rather embarrassing crash at Thunderhill and they are taking great care of it; going over every inch of the bike and making sure everything is running perfectly. Jeffrey has been able to get just about every part I have asked for to get the bike back to exactly how I had it before. I have the utmost confidence in The S Shop and will always be bringing my bike back for what ever I need. read more

The S Shop - 1198s overhaul after crash at Thunderhill. - Motorcycle Repair Near Me - Pacifica, California

Called them 24hrs before I came in to see if they can mount new tires and dismount my old ones. Person on the phone said they can help me the next morning. Super responsive and affordable price. Q helped me out in the process. Will definitely be coming back in the future. Thanks Q! read more

My favorite part about The S Shop is their location. It's great not having to leave Pacifica for valuable service. I called them up with questions about rear tire installation. The man on the phone was very informative without being condescending (sometimes an issue for female riders). I had a tire shipped to their location and got it installed quickly for $80. Everyone I spoke with was very friendly and helpful. Lastly, I'm very impressed with their phone answering. Many places nowadays don't seems to care about the phone ringing, but I'm glad The S Shop understands the importance of accessibility. read more

This is a hidden gem of a repair shop. Staff is competent, helpful and care about their customers. They know how to trouble shoot and also gave great advice. Made repairs at a reasonable price. We will definitely be back. read more

Always a pleasure to work with Jeff and the S Shop - I take my street KTM RC390 and a track Daytona 675R for suspension tuning there. I modified brakes, rear subframe, and some of the body work on the Daytona over the winter, so, naturally, took the bike to Jeff. After Jeff's adjustments, the bike feels very stable under heavy braking, allows solid drive out of the corners, but also absorbs the curb bumps in turn 12 of THill East at full throttle with no issues. There are always reputable and experienced suspension experts at the track, but Jeff's setup has worked the best for me! read more

Contacted Jeff regarding getting my CBR600rr suspension fine tuned. Got here early and Jeff came up and greeted me and inspected my bike. Found out the suspension was unbalanced from previous owner so he adjusted it for me. I was told to take it for a ride around and come back. The suspension after the tune felt amazing and I definitely felt more comfortable and confident on the bike. The rear was no longer hopping around and the front felt great. Overall a simple job but great work done by Jeff. He is a very friendly and knowledgable guy who will answer any questions you shoot at him. Highly recommended for all your suspension questions/needs! Thanks Jeff read more

One word: awesomely fantastic. Jeff took fantastic care of my bike, and genuinely cared about my satisfaction. Bike handles better than ever, oddball rear shock rebuilt without issue; and I learned a few things. Well worth the money, he is a craftsman. You won't be disappointed. read more

Great first experience at this shop. I have been looking around the city for a mechanic for my 2002 F4i and when I found this shop I knew that at Jeff would be my guy. He is knowledgeable about my bike, got the job done quickly and very friendly. Best of all he charges a very reasonable price. On my way to pick up my bike my car got a flat tire and Jeff patched me right up. read more

I joined Yelp to be able to give Chuan and the S Shop a 5 star review. Chuan is the MAN. Extremely helpful, keeps you updated on the status of your bike repair (which is fast, by the way), and the work is great. I came in a couple times after some crashes and my bike was always repaired exactly to my standards (which are high). You do not have to worry about being taken to the cleaners at The S Shop, Chuan will advise you on exactly what needs to be worked on to make sure that your bike is safe and reliable for the road or track. Without a doubt, I will continue to take my bike to the The S Shop in the future. read more

I met Jeffery on a group ride through the Skyline hills. Since then I've gone to his shop whenever I've had issues with my bike or needed to prep for a track day. These guys take care of business and offer a level of customer service that I haven't experienced at the bigger shops in SF. My first time in, not only did they perform my requested maintenance, but they even set up my suspension for me. They also adjusted my levers and controls. My bike felt so much more comfortable afterward. Whenever I have an issue now, I come see the guys at The S Shop. They not only give great service, but they provide a lot of advice about riding, maintenance, vendors, dealers, tracks, tires, etc. It's so much more than you get at bigger shops. Glad I met Jeffery! read more

Jeffrey and his crew are special, and I agree with Justin K.'s review. The "S Shop" is one of the best kept secrets in the Bay Area. As a life-long motorcycle mechanic, I know there are skills you develop just by doing lots of careful work and paying attention to what is going on in front of you. Jeff has that kind of insight and instinct, and he passes that knowledge right down to his technicians. I put full trust in him to troubleshoot, repair, or modify any motorcycle that I ride. His prices are fair, he is flexible about what kind of aftermarket parts you may need, and most of all, the work comes back to you the way you expect it to... as good as new. read more

S Shop is the best moto shop in the Bay Area. Friendly customer service, pricing is good, and work is professionally done. Jeff is the man; i did my 2014 BMW s1k and CBR there. Can't go wrong with S shop. They know their stuff.. thanks guys. Happy customer here -Marcell read more

The S Shop - 2014 BMW s1k, fresh from the dealer to S Shop - Motorcycle Repair Near Me - Pacifica, California

These guys here are a very trustworthy group of motorcycle mechanics with very reasonable prices. I came in to have my first service done on my newish Klr650 and the service was top notch. Q and Jeff are great guys and were more than happy to talk to me about the bike both over the phone and in person as I am new to caring for bikes. I'll definitely be back as I am a very satisfied customer. And just for general FYI, they do accept credit card and work on a wide range of Japanese sport bikes and Ducati's as well. read more

As a motorcyclist doing the Doc Wong Riding Clinics for the last 22 years with over 40,000 riders that have done my classes, I'm very familiar with the various motorcycle repair facilities, and I rank Jeff Lee and his crew as wonderfully competent. I highly recommend this shop for motorcycle repairs, modifications and suspension work!!! Doc Wong read more

Had trouble starting my 2002 Vulcan and looked up a bike mechanic near me. This place is just a two blocks away and had great reviews so it was a no brainer. Had my battery replaced and handle bars corrected after a recent lay down. Great guy, fair price, good work and close - quadruple booyah! read more

I am so grateful to Jeff and Chuan, not only for their work on my bike but for their fantastic customer service. I am pretty clueless about bike mechanics but these guys patiently sat with me and my Street Triple, looking at the bike, and asking me lots of questions (without making me feel like I ought to know how everything works) in order to tune it to ride the best for me and my riding style, as opposed to what works for most riders (being a 5'4" woman, this was much appreciated). They did a full inspection, changed the oil, tuned the suspension, adjusted the chain, and even took the bike to get the TPS reset. When I picked up the bike, they walked me through everything that they did and explained why, which really helps me learn more about the bike; it's amazing how different the bike feels now, and I can't wait go for a ride this weekend! read more

Jeff is great Very knowledgable Great customer service Always helpful Will definitely use him again read more

The best shop ever. 1. Quality, better than in typical "WE CAN DO EVERYTHING" shops, where they brain washing you and trying to invent bicycle again, practicing on your motorcycle. 2. The best customer service ever. Regularly updates on your bike. So you know what is actually happening with your bike. Estimates, always before actual work, so it will be no surprise after. And it's not like you should do it or death, everything with very detailed explanation. 3.Very convenient location. I'm working at SF, but it's much more faster and easier to get to that shop than in any here at SF. I'm recommended this place and definitely will be back again. Here is what I got: front brake service fork service Oil change set the Sag height - that is amazing service them self. Before my bike was feels like huge heave and because of that hard to turn and maneuver - very very sluggish, (CBR 1000rr) After that it's became light and easy, fun to ride - like totally different bike. I didn't even know about existing of some kind of adjustment like that, so my advice after MY OWN experience, Do this first even if you just bought the bike, that is amazing. The best of the best, thank you. read more

I'm soo happy I found this place !! Everyone is very nice and helpfully . Thumbs up to Chuan !!!

Excellent service!!! Great turn around times and super high quality work! Been riding in the Bay Area for 12 years and these guys are top shelf! Nobody else will ever touch my bike :) read more

Jeffrey and Chuan are an amazing couple of guys. As a new motorcycle rider I didn't (and frankly still don't) know a lot of what I've gotten into. But these guys have been endlessly patient with me, helping me learn, and making sure my bike is in good, safe riding shape. Living on the Coastside there aren't a lot of options for getting work done on your bike without going over the hill, particularly if you need help on the weekend. These guys, however, have been a godsend - great quality work, sage advice, reasonable prices, and always willing to work with me on scheduling. I couldn't ask for a better shop to support me and my newfound riding habit. read more

First of all, I want to thank Jeff and Chuan for the amazing suspension job they performed on my 2008 R1. After playing around for years with the stock suspension and getting bounced off my seat on Stage Coach Road, I finally decided to turn it over to the pro's. Jeff suggested the Olin TTX for my rear and a revalve and spring swap for my front. I also asked him to change my brake lines and pads. Service, of course, was first rate. I even got a courtesy ride because I couldn't arrange a ride after dropping off my bike. Jeff finished the job earlier than he promised and when I picked up the bike, was I in for a surprise! My bike dived into the corner like a 600 and held the line like it's on rail. The brake felt so amazing and so easy to modulate with two fingers. Just the cornering ability was worth the ticket of admission. On top of that, my R1 soaked up the bumps like a Cadillac. I had never been this comfortable on my R1 and it made me interested in riding my R1 on the streets again. Had I know it's going to be this much improvement, I'd have asked Jeff to do my suspension a long time ago. Thanks again to Jeff and Chuan! I can't wait for the next track day! read more