Today I officially said goodbye to my 2020 Streetbob. I can't thank Marlene at American Harley…read moreDavidson in Leominster for being an absolute angel to work with. I look forward to buying another bike from her down the road, when the time is right for me to ride again. This place truly feels like home. Marlene has a heart of gold, and her staff members are truly amazing! You won't find a more reliable dealership thank American Harley, in Leominster!

Wobderful prople. Pressure-free sales environment at American Harley-Davidson…read more Overall: American Harley-Davidson in Leominster provides an exceptional experience for Harley enthusiasts. Their dedication to customer service, from sales to service and everything in between, creates an environment where riders feel valued and supported. If you're in the market for a Harley-Davidson or need service for your current bike, American Harley-Davidson comes highly recommended for its friendly staff, professional service, and a true commitment to the riding community.

I'm an older rider who couldn't deal with my HDs 650lbs. any longer. The sales folks talked me into…read morea Kawasaki Eliminator and I couldn't be happier. Also they gave me a fair trade in price.

Extremely rude staff. They were not welcoming what so ever and refused to answer our questions.read more

There isn't much I can say about Vintage Steele that hasn't been said already. It's a great shop…read morethat's owned and operated by great guys. Every time I walk into this shop (which is fairly often) I'm always blown away by the custom work they have going on and how excited the guys are about what they're working on. What makes me different from most folks that go to this shop is I'm a Harley guy. I can say without question that Chris and Josh are comfortable and confident working on any make of motorcycle. I trusted them to work on my Sportster and I trust them now to work on my Road King. When you drop your bike off for work you'll always have a good idea on what it's going to cost. These guys are great at quoting an estimate and follow through with great communication should they discover something else that might need attention. They'll never do any work without finding out if you actually want it done. These are stand up honest guys doing something that they love to do. Just stop by the shop sometime and have a conversation with these guys. If their genuine enthusiasm, passion and positive attitudes don't win you over....you should probably find another shop.

class act. stopped by to check out a bike for sale and was greeted by josh. he spent a few minutes…read morewith me and my wife showing us the bikes he was working in as well as allowing us to look around the shop. i did not buy anything but will certainly have them keep my triumph running strong. check out the website as well. www.vintagesteele.com

I had my Honda 2010 Goldwing TRIKED out a couple of seasons ago. so far I have been very happy…read more.. Doug and his crew, did a great job..Im' very happy! Ronnie Springfield, Massachusetts

They have treated me very well on purchases and and have been fair with me everyone is raising…read moreprices now the stuff is very friendly.

Fought my cvo in for service.. service guts were very helpful and did a good job on my bike.. if I…read moreneed anything else I'd def go back as far as service goes..

After six months of leaving my 1999 Police Road King motorcycle for service and storage at…read moreMonadnock Harley, my bike performs and looks awesome! I'm sure being away from it that long does have some sentimental feeling, but if there is one word to describe Monadnock Harley, it's got to be "spectacular." Keep up the good work!

I will never do business here ever again. I brought my bike into have extensive motor work done I…read moregave him a budget of what I could afford and he went over my budget by $1300. Had no choice but to find the money to get my bike back out of hock because you would not release the bike till I paid for it in full. So After having had work done with new valves new cam lifters pushrods cylinders bored out 11,000 miles later pushrod let go. Brought it back to him for him to look at told me he didn't know what was wrong but was going to cost A minimum of $2000 to repair. I asked him how could you tell me how much it's going to cost when you don't even know what is wrong. Just looking for quick cash? What was really upsetting is that he wouldn't stand by his work after 11,000 miles.

Just got my bike up and running again and needed a few supplies, new helmet, cover, gloves, etc. I…read morewas amazed that their pricing is internet competitive!! Always happy to support a local business, and the customer service was great!!

I have worked with Rob on a couple of occasions, and have found him to be extremely knowledgeable…read moreand helpful. Although I currently own a 2015 Motus MST, I am not a mechanical guy. Rob has explained clearly what my options were and how to proceed. If you own a MOTUS, Rob is the best source for anything related to the bike.

I am a Motus owner in Seattle, WA, and ride a 2017 Motus MSTR. This summer, I went on a ride…read morethrough Washington, Oregon and Idaho, winding up in McCall Idaho for a friend's charity golf tournament. At the end of the weekend, I gassed up the bike early in the AM, and planned to make the trip home to Seattle in a single shot. Unfortunately, my bike wouldn't start. For the next hour or so, I tried everything I knew to try to get the bike to start. I suspected that some microswitch on some component of the bike that was supposed to signal the A-ok to start was broken, but had no clue how to figure out how to get home. After thinking through all of the plans, A-Z, I decided to call a dealer on the east coast (who might be open at 7:00AM Idaho time), to see if anyone might be able to provide field advice. A service guy at my dealer in Seattle had mentioned the great work that Rob Swartz was doing for Motus owners since the Motus company had gone out of business, so I gave his number a try. Rob picked up on the first ring, and after listening to my sob story, went over to a bike that he had in the shop, turned it on, and walked my through the screens I need to navigate in order to check the various microswitches on the bike. By doing this, we identified the culprit, the clutch microswitch. Since I wasn't going to find a replacement on the road, Rob suggested cutting the wires and closing the connection manually. When I tried this, the bike started immediately, raising my spirits as well as my expectations for getting back home in one piece with my bike. After arriving home in Seattle, I received a call the next day. It was Rob, calling to see if the fix had worked, and I'd made it home safely. Wow, there was nothing in this entire exchange for Rob, but he helped me through a stressful field fix, and took the time to follow up the next day to hear how things had gone. I will be looking hard for excuses to buy parts and expertise from Rob in the future. I would love to see him save Motus as well if it is in the cards, and can't imagine a stronger evangelist for the brand. Anyone on a Motus should check out Motus of New England!

Went for a 5k oil change, Steve has forgotten more about bikes than most will ever learn…read more Respectful and professional, never going anywhere else!

They had a sign out offering welding for just about anything...I had a broken piece of gym…read moreequipment. They took care of it real fast, same day. Maybe it was perfect timing but I couldn't have been happier. Cash and carry and everyone is happy. Incidentally they have every motorcycle part you could imagine and a beautiful shop that looks like it could handle everything from custom fabrication to complete overhauls.

Great atmosphere good service sales people are very attentive great help good at explaining thingsread more

At least one employee in this establishment is shockingly rude…read more I called this afternoon to see whether they might stock a battery for my 2008 Triumph Bonneville. After making my way through the voicemail, I reached a friendly gentleman in parts. He informed me that "we almost certainly have that battery in stock; let me check," and put me on hold. I waited patiently for about 6-7 minutes, then someone else picked up. The subsequent conversation, which took place about twenty minutes ago, was pretty short, so I'll reproduce it in full: Employee: Who are you holding for? Me: I was speaking with someone in parts; he's looking into availability on a battery for me. Employee: Well, he put you on hold because we got so many people here it's going to be about 45 minutes before he can look up your part. So you can keep holding or you can call back -- it's your choice. Me: Okay, so should I just wait about 45 mins and call back? Employee: [In a snarky/patronizing/"problem employee"/passive aggressive voice] You want to wait on hold for 45 minutes? Me: No... Employee: Well then call back. [Immediately slams receiver down on me.] Now let me just mention a few things. I'm easy-going and, as a local business owner myself, I certainly don't like to badmouth a Northampton retailer, especially during these hard times. And I also understand that a workplace can be frustrating when things are piling up. So I would have been very understanding if the second guy who picked up had said something simple like "Hi, we're really backed up. Can you call back later?" Or anything of a similar tenor. Instead, this person decided it would be more appropriate to present me with what amounted to a false choice, then hit me with a nasty and patronizing tone when I -- unaware that he was just looking for an opportunity to unload his attitude on an unsuspecting customer -- simply sought some clarification as to what he wanted me to do. To recap: I was just looking for a battery. I was going to give them my business. This was utterly uncalled for. To the owner of this business, I would suggest that this employee needs a serious talking to.