TL;DR - Ignore any review less than 5 stars, this shop has earned my lifelong business for computer…read morerepair. The owner's name is Moe and he is a craftsman of top caliber. He views work as a challenge, each repair as a puzzle that must be solved. He's like the Dr. House of computer repair. I brought in a PC with an apparently dead boot drive, and left 4 hours later with a functional drive with all data restored, plus cleaned vents and new thermal paste to boot so now it runs better than ever. If you or anyone you know has computer trouble, bring it in to Moe and let him sort you out.

I had a great experience with Moe helping upgrade my PC. I brought in my Alienware R11 to replace…read morethe GPU and troubleshoot some RAM issues I ran into after trying to install it myself. The Alienware desktops are notorious for being finicky to work with, but Moe took the time to help troubleshoot my RAM issues and talked me through everything. Moe was super knowledgeable and efficient, there's a reason why the Yelp/Google reviews all say he's great! He installed my new GPU without any issues and made sure everything was working before I left. If you're looking for someone reliable for PC upgrades or troubleshooting, I'd definitely recommend Moe. If I ever decide to move on from my current PC, I'll be contacting Moe to help me build a new one!

Fast service. Reasonable prices. The owner was very helpful. He made a very stressful time easy.read more

The owner is super friendly and honest and knowledgeable. He had my laptop battery replaced and…read moreback to me very quickly. I would use his services again. Highly recommend.

My go to tech shop. Very transparent, excellent customer service, very fair pricing…read more Thank you for walking me through my options and the excellent customer service. See you next time InstaFix!

They were fast, transparent, and personable…read more I will gladly use their service again.

Very happy with my service here. They repaired an old Apple Watch. Less than 48 hours from estimate…read moreto fix!

Cam provided a great experience and was very helpful. Very nice location, clean and inviting, with…read morefair prices.

I loathe having to deal with cell phone issues, and that includes buying a new phone. (Its like…read morebuying a car these days!) But when my phone goes out, you do what ya gotta do. I head straight to Best Buy in Irvine evrery time, going on 23 years now. So what makes me sit down to write a review today? Greg Bernal. He's the Verizon specialist. This guy is impressively well versed on the best & worst phones & cell service. He's helped us negotiate the phone & cell service quagmire a few times over the years. He's also a computer expert as well, and has helped us there too. What i appreciated about this visit was, thanks to Greg's advice, i did NOT have to buy a new phone yet. He told me what to do & say to Verizon, which worked beautifully and Verizon lowered my bill and fixed the problem over the phone. But a new phone is on the horizon for us, and i can assure you, I'll be right back to Best Buy in Irvine, MY STORE, to buy the next one! Last comment: About the manager of this store, Ricky. Dont know him. I dont know where he gets these exceptional employees, or what he does for them, but our personal experience of every sales team rep or Geek Squad member is its always memorable and leaves us very happy with the experience. We have found them to be knowledgeable, and generous with helping us find what WE need or want, not a store's sales agenda. Never transactional. Thats exceptional. This must be a loyal & trusted manager, because his people seem the same and genuinely happy to be there. They stay, for years. Greg Bernal is certainly representative of all that. Rock star. Best Buy, keep doing what you're doing --- we appreciate it.

Massive selection and giant overwhelmed variety of popular brands and items, thankfully we quickly…read morefound the portable waterproof speakers near the front and glad to see some value though open box deals are entirely the win on eBay for prices.

Stopped in to get an upgrade in phone and service. I was…read morestill using my forever faithful Blackberry (yes.. I said Blackberry..lol) The Store Rep. Alex is awesome! He is very VERY helpful, patient and funny. He got me set up on an Lg optimus F3 and so far (one week in to it) has worked GREAT! I Live in Santa Ana, but took the time to drive over there and would'nt have had it any other way. There was an issue when porting my number, due to my carrier that I was transferring my number from and ALEX helped me there in store every step of the way and made sure it was all cleared up and transfered before I left. Great experience, VERY nice phone.. AWESOME customer service!

I went to this store to purchase couple phones and two lines. I was told i will get rebate for both…read morephones which the employee printed the rebate forms and even provided me with envelopes. Two months passed, I called the rebate center and they told me on the second line i am not eligible for rebate and first line's rebate is still in process. Called again in a month they could not find anything in their system. I went to store and i was told these phones do not have rebate on them while i was told and provided with rebate forms by a employee on the very same location.

Clay!!! The one that knows a LOT! About photography, cameras, lenses and FOCUSING! Thank you so…read moremuch for all the help for always having an answer for my daughter inquiries. We bought a Sony camera and another lens we got 24 months no interest they had a big selection on cameras just the best we also got an extra battery with. 25 dollars discount I am so recommending this store and the help is invaluable thank you Clay !!! We he camera guy

It was around 7:45pm on Saturday, May 2, 2026 when I (Asian customer) stopped in to purchase a WiFi…read moremodem. It was not busy and there were about 3-4 younger guys (different races) standing around talking. It was about 3-4 minutes until a taller man (Caucasian) who greeted me and asked if I had some questions about a WiFi modem. I told him I did and (on his headset) asked if someone could help me out (since he was in the middle of helping a customer). No one came and the 3-4 younger guys were still gathered around talking. When I was within 6 feet of them, they all saw me, but instead of asking me if I needed any help, they asked the Caucasian customer who was leaving if he needed any help. I had the intention of buying a WiFi modem, but they refused service to me and I felt so belittled that I was about to leave. Luckily, the taller man - who just got done assisting a customer - came back and approached me and answered all of my questions. Because of his help, I ended up purchasing the WiFi modem. BTW, there was another Asian customer who did not receive any help, but luckily the taller man acknowledged the customer and helped him outs. Unfortunately I did not catch the taller man's name. I had to write this review because I believe this was a case of blatant discrimination based on my race and the way I looked, especially when they clearly saw me (because I made eye contact with them) and they refused to help me, but acknowledged the Caucasian customer who was leaving. I should have asked for the taller man's name because he was so helpful (5 stars for him) but because the blatant discrimination, I'm giving 1 star.

Steer clear of this company and here's why:…read more 1. The cooling system for the computer I ordered did not fit the case properly and instead of providing a cooler that fit, they jammed it in with screws at 45 degree angles. The radiator fans do not even sit flush with the case. 2. The computer was not wired properly...the power button was not even connected. 3. The processor was dead on arrival, despite the fact that the computer was supposedly tested for three days before being shipped. This ended up costing me about $100 at my local computer store to diagnose. 4. Portatech did provide me with a replacement processor, however they billed my credit card company $364.99 (The price of the processor) without notifying me that I was being charged and certainly without my consent. I have attempted to contact them about the charge via phone and email for two days and have received no response. Their support phone line takes me to a voicemail inbox that is full and tells me to call back later and I have had no response to my emails. Clearly I am going to be forced to contest the charge with my credit card company. This is probably the worst shopping experience I have ever had.

Amazing pricing and I don't have to connect the case to the motherboard, or install the processor…read more The cheap Chinese motherboard I bought seems to hold up really well. It games on extreme graphics and never lags. The stuff I picked out was all top of the line except for the ssd and motherboard and it seems to function perfectly. I had to fuck with the biostar processor fan settings and calibrate them properly and format my own hard drive and put in my own ram but I like building shit and this was a nice start so I didn't have to do everything from scratch. The shipping was quite slow but I didn't mind waiting. Overall I was very satisfied with what they sent. I told them I was using it for gaming so they sent me a gaming motherboard to fit my graphics card at no extra cost instead of the baseline one. They knew their shit basically. With the prices they have it is hit or miss. The parts they put in my shit all seemed new but possibly refurbished, that's why some people have problems and others don't

RIPOFF ALERT!!! I ordered some software and ZTEK shipped it to the wrong address. After waiting 2…read moreweeks with no software I discovered that the shipment had been returned and received back by ZTEK via USPS. I notified ZTEK of the error and gave them the correct address. They proceeded to ship it again to the SAME WRONG address. It was rejected and returned to ZTEK yet again. Now, ZTEK refuses to answer any emails, respond to any phone messages and 2 months later...no software. Customer service is non-existent. This company is a complete RIPOFF! They will steal your money and not fulfill your order. DO NOT shop here.

It was time for a new phone, so I stopped by the Apple Store to purchase my iPhone 17 Pro Max --…read moreand the experience was really smooth from start to finish. The store was easy to access, and I was greeted right away when I walked in, which made everything feel organized and welcoming. It also wasn't too busy, especially for a Sunday, so the atmosphere felt calm and efficient. Diana helped me with my purchase, and she struck the perfect balance -- friendly, but not over the top. She was professional, straightforward, and made the entire process simple. She answered my questions clearly, didn't pressure me into anything extra, and kept everything moving at a comfortable pace. Overall, it was an easy and pleasant upgrade experience. Thank you, Diana, for making it seamless!

Relieved! In and out within 5 minutes. I am a newer iPhone person, so I get nervous if a phone…read moreissue arises. I'm so familiar with Androids but iPhones, not so much. The store was packed as usual, and when it is, it's tough to spot the employees. My NY-ness came out, and I assertively found someone who was free. He helped me quickly. Case closed. That said, they should employ a ticket system for walk-ins.