If I could give this company half a star, I would. I rarely leave reviews, but after months of…read morefrustration, poor communication, scheduling failures, and ongoing concerns about workmanship, I feel obligated to share my experience in hopes of helping other homeowners avoid the same ordeal.
I initially contacted Senate Pest Control after hearing what I believed was a squirrel in my attic. My first impression was excellent. The inspector who came to my home was phenomenal--professional, knowledgeable, thorough, and exactly the type of representative that gives customers confidence they selected the right company.
Unfortunately, everything seemed to go downhill after the initial traps were installed.
The very next morning, I received a call around 8:00 a.m. asking me to place a credit card on file for attic remediation services that had not yet been performed. Although I provided the information, I was uncomfortable being asked for payment arrangements before the work had even begun. During that same call, I requested that a manager contact me regarding several concerns. As of the date of this review, I am still waiting for that callback. That request was made in March.
The scheduling issues that followed were relentless. During the trapping phase, I was routinely given appointment windows of 3:00 p.m. to 5:00 p.m. It was considered a good day if a technician arrived by 6:30 p.m. The repeated disregard for appointment windows demonstrated a complete lack of respect for customers' time.
Once trapping was completed, patchwork repairs were scheduled. The technician arrived with a 20-foot ladder only to discover that a 30-foot ladder was needed, forcing the appointment to be rescheduled.
The repair was then rescheduled for a Saturday morning between 7:00 a.m. and 9:00 a.m. No one showed up. No phone call. No email. No explanation. When I called first thing Monday morning, I was casually informed that the appointment had been rescheduled and that someone would return the following Saturday. No one had bothered to notify me.
Eventually, the patchwork was completed. Because the repairs were performed at a height that I could not personally inspect, I requested photographs of the completed work. Despite multiple requests, I never received them.
Even after the patching and sealing work was supposedly completed, the traps remained in my attic for approximately three additional weeks because of scheduling issues, late arrivals, and repeated rescheduling.
Attic remediation was eventually scheduled for April 22 with an arrival window of 8:00 a.m. to 10:00 a.m. Instead, workers arrived around 7:00 a.m., forcing me to scramble and make unexpected arrangements for my daughter.
While the crew unloaded materials into my driveway, I noticed the insulation they intended to install. It appeared worn and weathered. More concerning, the packaging indicated an R-38 rating despite my contract specifically calling for R-49 insulation. When I questioned the discrepancy, I was told the R-38 insulation was only being installed over the attic access hatch. That explanation was unacceptable. My contract clearly specified R-49 insulation, and I expected the materials outlined in our agreement to be used.
Had I not happened to notice the insulation myself, I would never have known there was a discrepancy between what was being installed and what was specified in my contract. After significant back-and-forth discussions, the remediation had to be rescheduled.
Approximately two weeks later, the remediation was completed. After the crew left, I discovered fiberglass insulation scattered throughout my basement utility room, including around my HVAC equipment. I immediately contacted the company.
To my astonishment, I was asked whether I could simply sweep it up myself.
The issue was never whether I was physically capable of cleaning the insulation. The issue was determining why insulation from an attic remediation project was appearing in my basement and whether there was an underlying problem creating a potential safety concern.
After expressing my concerns, a technician was dispatched to my home carrying nothing more than a dustpan. Upon seeing the amount of insulation present, he stated, "Oh, they didn't tell me it was this much insulation," and left without performing any work.
Once again, I had to request managerial intervention. Another crew was eventually scheduled to return and address the issue.
As of the writing of this review, I am still awaiting a permanent resolution. I have attached photographs showing the insulation accumulation and what appears to be insulation coming from areas near the ductwork.
What makes this experience so disappointing is that it began with such promise. The initial inspector represented exactly the level of professionalism I expected from the company as a whole. Unfortunately, every phase that followed was plagued by poor communication, scheduling failures, lack of accountability, and
