They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

Great service honestly and was able to keep quote from over 30 days and fixed muffler even tho I…read moreordered wrong parts! Thank you

My son brought his vehicle to be inspected when they took off the right front tire and then put it…read moreback on the y stripped the top of the log rounded it off they were not like that before. So I went out to a different site and got a tire put on the right front when I brought it back they wanted an additional 10 or $12 first service rendered today. Save your money don't go there very dissatisfied neither me or my family members will go there again.

For oil changes they have a nice range of options for extras and price ranges. They don't do a…read moregreat job of vacuuming if your oil change comes with it even if the seats and floors are bare of any personal items but it's also clear that they didn't skip it. If you get tires you own taken off to put other tires you own put on unless you tell them specifically that you want to keep the tires you own they will try to keep them. They sometimes forget to call to tell you your vehicle is finished. Overall for the convince of being able to shop, grab lunch, get a hair cut, nails done, etc while waiting in store for it to be done it gets 4 stars from me.

Not the same service or quality since the new owner took over. Have given him a few chances and am…read moreso disappointed.

Gem of a place! Been going here for 6 years after moving nearby. Always flexible, prompt appts…read more Very competent and efficient. Will store tires for you. Also give rides back to my house as I live nearby!

I was assigned this service provider from my Subaru Roadside Assistance program. The agent gave an…read moreestimate of 20 - 50 minutes. From that time is was 35 minutes to arrival, but shortly after the 20 - 50 minute estimate, the provider called me to give me a more precise time which exactly matched their actual arrival time. The provider was fast, efficient, friendly and the service call was free with the Subaru new car warranty coverage. So my cost was $0 plus the optional tip (which I was able to do seamlessly on Venmo). So, in total, this was an equal or better experience than any other service call I have previously utilized with other vehicles.

1,000/10 recommend Me and my Friend were on the way to the…read moremall when she hit a curb so hard that we were airborne. She popped both of her left side tires ( She just got these tires 2 days ago). We called multiple places and got turned down (mind you we are 19 year old girls stranded in Syracuse where we have never been). Tony was our hero, he called multiple places just to get us in and helped. When we didn't know the tires sizes Tony didn't hesitate to come look at the car and help. He lined up the tow truck and the garage to get the tires changed. He also got us estimates, good prices, and drove us to the tire place. Tony was cracking jokes the whole entire time and made us feel more comfortable. If my friend ever pops the other two tires Tony would be our first call. #weloveTony

There is a huge sign as you walk in that says "Free Battery Inspection" . Ok great! So I went to…read morecheck in and they tell me it will be $15???Hmmmm??? Anyways, having said that that ...it was best $15/17 that I have ever spent!!! Long story short....I came initially to see if my battery was running low which was causing the power steering in my Subaru (electric powered steering). The battery was fine but the mechanic notice that one of the cables in the power steering was loose. He plugged it back in --NO Problem SINCE!!! Now, I have already made an appointment with Fox Subaru to get it fixed...(estimated cost $1300) . The $15 saved me over a grand!!!! They could have lied and not do anything but did not. These guys at Pep Boys showed some integrity and real class. They have earned my trust and I will be their customer for life. Thank you guys for your great service and honesty.

Horrible service. The staff is miserable, frustrated and rude to customers. I waited for 15 minutes…read moreto be checked in for a scheduled appointment despite being first in line. One man took phone calls and did paperwork while the other sat in his chair staring at the desk while on hold with a dealership. The first man asked what I needed and then told me to speak to the man in the phone. He was angry that he had to deal with the customers while his co-worker stayed on the phone. That man them proceeded to check in the man behind me first (I am a woman). When I finally got checked in, I was told they didn't know when they would get to me because I checked in online and "corporate shouldn't allow people to check in online when they didn't know how busy the shop" was. Finally, they told me the job was done and checked me out. I got two blocks away in the rain and realized they hadn't touched my car! I drove back and discovered that they had serviced the wrong car!!!! What a mess.

They are honest. They give you the honest price up front…read more This is unheard of in most car shops. 5 stars, I'll use them as long as I'm in the Syracuse area

Always done great work, timely and reasonable pricing! The work was completed properly. They…read moreusually can get my car serviced with in a few days of calling.