My father, long time customer of CVS purchased cold medicine that was behind the front counter. This ignorant Cashier said, didn't you buy this yesterday? That is none of her business. She is not a pharmacist. It's not even what she thinks it is. She said this in front of a LONG line of people and everyone looked at him like a drug addict. and just shook her head. She has ALWAYS been rude. My mother and I have been going there for years, decades even. Always rude. It's none of her business what people buy and we shouldn't have to explain ourselves. If she is just nasty to us, then I am sure she is nasty to other people. My Dad is a Vietnam Vet, in his 80s and shouldn't be treated that way. I will take this up with the manager. All the other employees are helpful and kind, but not her. read more

I go there all the time and i have for years. Sometimes it takes a minute to find an employee, but they are always helpful and polite. The pharmacy almost always answers the phone and does a great job. Join the Care Club (I think that is what it is called) and you get great coupons. The regular prices on non-prescription goods are high, but they always have some kind of Buy One Get One sale going and if you combine that with the coupons i have gotten some stuff for free. Always clean and well stocked except when they have a great sale and everything gets snatched up. read more

I get my prescription every month, 60 qty for GAD (General Anxiety Disorder) and PTSD. A few months ago they filled only half of it (30 qty) and since the drug is a controlled substance and I didn't realize it was half filled until days later, I had to go all month take half a dose. I was miserable. This simply cannot happen, it can mean life or death. Now everytime I get all my meds I have to take all the pills out and count them? Do better. read more

I don't understand how I could spend 22 minutes on the phone with Ameera, explaining to her that I need a prescription, only to get to the CVS and she try to give me a flu shot. I explained the issues I had with the CVS in Fairfax Station, and she seemed to comprehend what I needed. Ameera wasted my time, because I trusted her word that my medication would be ready, but her word was worth less than an iPhone with a shattered screen. I couldn't do anything with it. When I arrived at this CVS, she smiled as I explained that somehow she failed and got it wrong. Bless her whole heart. I read every thing to her verbatim, as it was written, and she still got it wrong. She still wasted my time, and I still left without my medication. Her smile was pleasant, but her comprehension and active listening skills could use some work. I'm giving up on CVS as a whole. https://missionact.va.gov read more

CVS Pharmacy - contact details on the phone - Drugstores Near Me - Woodbridge, Virginia

Tiyona should be commended for excellent customer service. When our doctor sent our prescriptions to the wrong CVS, she volunteered to have them transferred and they were ready for pickup when she said they would be. She could have referred me back to the physician. Tiyana took the extra step to meet a customer's needs and I appreciate her. read more

It was strange walking into the store with no to be seen. I walked around to find an employee who was assisting another customer which is fine but I found it a little rude instead of saying she'd be with me short she put her finger up to me to wait. I found that extremely rude. When she got to the front. I tried to finish my transaction as quickly as possible. read more

This has to be the world's busiest CVS. You will spend eternity on hold before the pharmacy picks up. They will literally pick up the phone & put you back on hold multiple times. Then toss you into the voicemail box. I was repeatedly hung up on because the pharmacist refused to do his job. They lie and say that a prescription is not covered when the insurance company has zero record of them even processing the prescription. If you are too busy to provide service then let the person take the prescription some place else. I've had SEVERAL issues with this pharmacy and as a medical office, I hate having to call here. The first thing said is I'm calling regarding one of our patients, will give them the patient's name and date of birth and then they will ask you are you calling from the doctor's office and you have to repeat yourself all over again because they weren't listening. I complained to the store manager, Jeff and that was completely pointless. He still is in the dark what my complaint is about. I will also be contacting CVS head office. Thanks for making my job harder. read more

The worst CVS/ my son has been on the same medication since he was 4 (he's 13) they didn't have it/ couldn't guarantee when they would get it. Told me to call around multiple CVS no offer of help and hung up in my face. I have a complaint in to district manager and corporate who have still not bothered to respond. I am really concerned these people are responsible for peoples lifesaving and necessary medication and do not care. read more

Constant pill pushers. My doctor wants to change my RX when I run out of my stock. The pharmacy robot and personnel constantly call and refill RX without authorization. I have been there five times in person and twice on the phone and they assured me that they will not call. But they do. read more

The worst customer service ever. Go anywhere else but here. On hold for 35 minutes. I hung up called the store they transferred me to the pharmacy...guess what...on hold again. Useless! read more

The pharmacy never answers the phone. They just let it ring. I give up after 30 minutes of being on hold. This is multiple time over multiple years. read more

This is absolutely the worst CVS I have ever dealt with. I have been calling the pharmacy literally ALL DAY and being placed on eternal hold. At one time I was on hold for 3 hours. My husband decided he would just go in on his way home. While he was standing at the pharmacy window, he texted me and told me to call the pharmacy as there were 5 people working and no other customers. He witnessed them all just ignore the phones. They have no real intentions of answering their phones. Don't waste your time calling. Very disappointing. read more

I have NEVER seen that many disgruntled, disorganized, nonchalantly rude employees in one place in my life. I'm not sure if it's a Management issue but I've called Corporate and they weren't able to get through either. It's shameful how little concern is shown to the patrons who are having all sorts of issues. read more

Literally all but one review is one star! Please take that as a clue...I have been coming here since 2015. When I first started coming it was great, I knew everyone and they always helped. The past year and a half here has been an absolute nightmare! They are always "out of stock" of my medication, and literally will take a week or more to get in, ridiculous. I take medication that makes you extremely sick if you just stop. They never care or check another CVS like Walgreens will. They basically say oh well, check back several days later. The staff is so incredibly rude and incompetent now. They have recently treated me absolutely horrible and basically said I was a pill popper. I am prior law enforcementand have never done drugs in my life! I am constantly going back and fourth with them and my doctors. Everytime they tell me they need additional information from my doctor after I call his office and tell him and he calls, they say they need something else. Sometimes I go back and forth all day. It is pure misery dealing with these people. They take days to fill prescriptions you drop off. It takes forever to reach someone by phone, and a lot of times they pick up the phone, don't say anything, and just hang up. They say they have a prescription or have fixed a problem and when you show up, it was never addressed. Also, I use a round pill holder that has 30 days, so I have to count my medicine to put it in the holder. I have been shorted pills a lot. And you can't say anything because you left with them and they call you a pill popper. I have never been so disrespected by any business in my life. I am so done here ! As soon as my refills run out I will take my business elsewhere. Corporate is also conveniently unable to be contacted. I have tried to reach them several times. Please stay away from this nightmare of a pharmacy! read more

I hope corporate replaces all of you. The pharmacy sucks! do not send your perceptions here. Amateur workers!! I wish I could give zero stars. They will say they have ordered your prescription and tell you what day itll be ready, then when you call several days in a row after, its still not there. (They said only a couple days). I went back 4 business days later and they dont even see where it had been ordered. Then tell you to go to another pharmacy because they cant get it. Thank god it wasn't something my 2 year old needed to survive. Horrible!!! read more

I hate having to come into this because they will not give you good service if you are a black man. Plus the waits are always long. I had to stand in a long line three separate times on the same night. I tried to ask if my order was ready but they acted like they didn't hear me. Then they called someone else to ring up before me. After that when I got to the register my was ready before his when they told me I had to wait for 30 minutes. But this wasn't the first time I had issues with the service here read more

This has got to be the worst CVS pharmacy I've ever seen. In the last 6 months, it has gone downhill...from prescriptions unfilled after several reminders, long, long, waits in the drive-thru and rude service. It is ridiculous. I've been a customer for a long time and couldn't take it anymore. Tried the location on route 1 and they were just as disorganized. Switched to Walgreens read more

I've had nothing but positive experiences since I started using the pharmacy here. They always have my meds or tell me exactly when they will have them. read more

The pharmacy here is notoriously slow. I'm not a fan of them but mysteriously keep coming back because they have a drive though. Its pretty hard to review a CVS though so I' don't have much else to say. read more

I ordered my prescription by calling the pharmacy at 6:00 AM on May 9, 2018. I selected a pickup time of 5:00 PM the same day. I arrived at the pharmacy at 6:00 pm and got in line to approach the counter and there were 5 persons in front of me. When my turn came up the technician informed me that my prescription is not ready and to wait longer an she apologized that they have been very busy. I started waiting and about 20 minutes while this technician/cashier attended persons that came in after me. I finally approached her to remind her that I have been waiting and she told me that I should have been back in line to pick up my prescription regardless. This does not make sense. She was very rude, and unprofessional. I have been a CVS customer for years and never encountered such disorganized store. The name on my receipt says Sara. Absolutely no customer service! read more

Don't bother. 3pm Rx was called in from another pharmacy because mine didn't have the medication in the form I needed. This CVS said they had it. I went 3 hours later at 6pm. They said oh we need a few minutes. They had not even started filling it! Then... at 6:20 they told me "oh we tried calling you. We had the medication, but it was expired" . Excuse me? Then they argued "why can't you just take the liquid?" Umm.... I already discussed this with a dr and the Rx is for the pills. I actually felt (a little) bad when I thought they had called and maybe I missed their earlier call. Got home and the caller ID was at 6:09pm!!! I was in the store at 6:09pm!!! Never again. read more

Good minute clinic experience and then insane wait for prescription. Not just long but much longer than promised. Will be 10 minutes was the last promise. Still waiting... 6 employees trying to put 10 pills in a bottle. A standard antibiotic. Been here an hour. No one else waiting for anything. It's like a bad joke is being played on me. We are working on it, just another minute was most recent. Now I feel like I can't use this minute clinic. Still waiting. Family been waiting in the car for over 1.5 hours with engine running. Ug read more

Very long wait! Nurse asked me for my insurance information and told me that it would be accepted. I was there due to a sore throat so she did a strep swab and then consulted a book to determine the following procedures. After nearly two hours in CVS, I was on my way home. About 5 months later I received a bill for the total amount of the visit. My insurance company denied the claim because Minute Clinic bills as a Primary Care. Which means that I needed to have a referral to visit the nurse inside the closet at a CVS. Why in gods name would I go to my regular Dr to get a referral to go see a nurse at CVS? What a joke! read more

Might want to reconsider if you choose CVS at Tacketts Mill. The drive threw is not a drive threw, drop off or pick up any longer. Instead its park in the drive threw and get tested for COVID. If you drop off a script, return two and a half hours later only to be told it is not ready yet. Leave, return again to be told more time is needed. I'm not on the payroll but at this point I should be. My phone is in the car because it's rude to be on the phone and conducting transactions. I get back in the car to leave a third time and there is a text that my script is ready. 12:34 pm. I was in the store and was told it was NOT ready. If I could give a negative star, that would be more accurate, spending my ONE day off going back and forth for a simple prescription is more than unnerving. It's time to switch pharmacies. Not to mention the multiple times they don't have the medication. I know CVS is not the quickest, but thought, it's once a month, how bad could it be? Why waste someone's time? More importantly why is it okay? Thank god I do not need CVS and there is a plethora of other pharmacies that would be glad to have my business.The best experience I've ever had was with Wegman's and CVS Fredericksburg. Wegman's it is and unfortunately, I will not drive 34 miles to fill a simple script. Clearly it does not make a bit of difference because I see all the other one stars. read more

I've been to this minute clinic two weeks ago to get a vaccine and had to wait awhile because she was on break which I was completely fine with(it's only one person so of course they need their break and it also says the time they are in and out) anyways I took my dad today to get his vaccine, but this time I signed in online to hold my place and was seen immediately. The Nurse, who I believe is named Jeanette was so kind and helpful! Definitely would see her again. read more

Transferred a prescription from another state and was ready for pick up in 5 minutes. The Pharmacist, Cashier were very nice and prompt. Great service. read more

Horribly slow on multiple occasions where I had time sensitive medications needed. Poor customer service and no empathy for the fact that when you typically need medications you are sick and not feeling well. They should add more staff members or more payroll hours to address this issue as I am clearly not the only one who has had these experiences. read more

The Minute Clinic seems like a great idea in the moment. The nurse is nice and you get in and out quickly... but just wait when you have a billing problem and you're endlessly on hold. I paid for the entire bill up front. Not only did they unfairly charge me because they have a deal with my insurance company and I should have gotten a $21 discount, they failed to have a code for reading a TBT test so I can't file the remainder of the bill with my insurance company until they reissue the receipt with the proper interpretation code. After difficultly getting through to anyone in billing, I finally talk to Tina who admits they have an administration problem and needed to sort out the code issue and get back to me. I tell her I'm going overseas and I need revised copy of my receipt sent in an email as it will be difficult to call her again about this. She promises to take care of it but never gets back to me. Now, nearly 2 months later, I have to them again internationally and they keep me on hold for 25 minutes. Once I get through, I learn that the situation has not been resolved and I'll need to call back. read more