Pros: nice, clean store that always has what I need. Front end staff nice. Cons: Their pharmacy staff, especially some people that have worked there a while, are incredibly rude and nasty, even if you smile and are nice back. read more

Cold and distant staff, wasted time only to learn they didn't take my insurance. No effort to let us know they hadn't and wouldn't fill it. Wouldn't waste my time with them. read more

I've been going to this location on Hwy 61 in WBL for years. I see that this pharmacy's rating is still low. But I'm here to say that in the last year, there has been a complete turnaround. The staff are all very positive and eager to help. A complete change from the past, when I saw fights break out among the staff while I was there! Thanks to the management that made these changes and to all of the staff who truly care about the customers and appear to be very happy now. Awesome! :-) read more

I read somewhere in the reviews that a woman was mad that the pharmacy closes for lunch. I hope she was joking because anyone who works a certain amount of hours in a position should be taking a lunch; maybe she doesn't work so she doesn't understand that breaks are not only a requirement, but are also needed. My only issue with this location is they never answer their phone when you try to call them. Otherwise I have no issues with the staff besides one gentleman who must have been fired soon after my encounter with him because I don't see him there anymore. He was just very rude to me and I told another employee about it because he wouldn't come back to speak to me after that. The current staff however, are fine and do their best to keep the line moving quickly and efficiently. read more

I want to be transparent here and say I have never been to this CVS location. Although, It is important for people to know how their attitudes effect people. It was Friday night and we were having my sister-in-law and her boyfriend over for a fun filled evening of viewing snow sculptures, shark shots, and discussions around get quick rich schemes. When the boyfriend (we will call him Kane) arrived, he was noticeably crabby. When we asked Kane what was wrong, he shared his experience in the store. He was going to pick up a prescription and was given disappointing news. It wasn't the news that was upsetting to him, it was the poor attitude and tone of the people who were "helping" him. A good attitude and empathy towards others goes a long way. I'll be contacting your company for reimbursement of the multiple shark shots I had to buy to turn Kane's night around. PS. I also have a great idea for a new pill. DM me if that is a thing on here. read more

How can a pharmacy close for a lunch break? There are sick and hurt people that have been to the Dr and given a prescription that needs to be filled in a timely manner. But no, the pharmacy staff goes on lunch break all together from 1:30-2:00 so wait or come back. Thanks for nothing! read more

Standard practice at this pharmacy is to wait until customer shows up before they begin working on filling prescription. It can be called in 2 days in advance and still won't be ready. In addition, the pharmacist is routinely rude. When challenged on their filling process today, the pharmacist threatened to call the police if she didn't leave if another customer pulled up behind her. What?! This occurred after he said, "fine, go fill your prescriptions somewhere else." With the history of poor reviews, this has continued for years, so apparently there is zero accountability from CVS corporate either. read more

I've been going to this pharmacy for 6+ years now because I have a few maintenance prescriptions that I need to take daily. For all these years, not one staff person has taken an interest in me or knows my name. They always seem abrupt and unfriendly. There's never a "Hi, how are you today?" It's always just "Name and date of birth?" with no smile. They are consistently cold and give off a "I've got better things to do"-type vibe. Look, I get that they must have a lot of demands from people (especially with COVID) but come on! I'm about ready to change where I get my medications. read more

No stars for the Pharmacy! They all seem crabby and not nice. Ever heard of customer service. The pharmacist has no personality. Will not return to this location. read more

So wish I'd read the honest, negative reviews about the crabby pharmacy staff before my husband and I switched our recurring prescriptions here. It's the closest, big pharmacy to us, but nevertheless we'll switch to a different one. I've had it with the cold, impersonal, short-tempered people behind the pharmacy counter. David is the worst. Today he snidely put down an old man who had trouble hearing and needed his meds ASAP. Not only that, today I needed an expensive drug that my doctors office found had a GOODRX coupon- CVS cost was still $20 more than some other pharmacy prices. read more

Was just there lady's are super lazy not busy couldn't escort my girlfriend to the bathroom but when she walked up to her! She wasn't doing anything but plying with her name tag! Then to pull out the parking lot not even five minutes later she's standing outback on her phone but TOO BUSY RIGHT read more

Generally have everything I need in stock. Have only had an issue with the pharmacy once. Definitely get a little busy for one or two cashiers but unfortunately a lot of places have that problem. read more

Terrible service at the pharmacy. I use them infrequently as I always inadvertently transferred there when my hometown pharmacy got run under by the big corporations. Three times in the past 2 weeks I've called ahead, waited on hold from 10-20 minutes, been told they could have medication ready in 20 minutes, arrived 20 minutes later only to be told it will take another 20 minutes.They state that it's been very busy- they should hire additional staff or at least give an honest time estimate rather than keep people waiting. I've encountered 4 different people face to face during this time and only one of them even apologized for the poor communication. read more

10/3/16 - Luke went out of his way to get my prescription ready. After a root canal, Maplewood CVS couldn't fill my whole order. After 21 minutes on hold with Maplewood I called the WBL store. Luke called (and actually got through),AND FILLED my whole prescription within about 20 minutes. I really appreciate his effort as the novocaine is wearing off and could us my RX. read more

I don't know who they have been hiring lately but their staff is incredibly rude and has little to no customer service skills. Every time i have come into buy something, refill a prescription or talk over the phone, they have been incredibly rude and short. I don't think this is all cvs's but this one in particular needs to reevaluate the way they treat their customers. read more

Nice drug store. They carry all the normal drugstore stuff and have a pharmacy with pickup drive through. Good deals on makeup at times. Only thing I hate is that they have sale items in the Sunday circular and when you go in to pick them up - they are out. It is like they only put 5 pieces out. HELLO you have it in your ad how about we get more than 5 to sell. read more

Very very nice front store staff I've been in and out of this store for years and they only keep improving. Decided to give them a review now because I was recently in line just wanting to buy a few items, just a quick in and out and the line was huge! The young man ringing had called for backup several times and no one came and he was getting the line down very quickly until this very rude lady started complaining about different things in the store to him and wouldn't just shush up and pay. And then she started berating him for "not listening" he handled it very well and just continued ringing with a smile. Eventually I got to being rung up(mind you it has been over 20 minutes and still no one came to help) and i myself start telling him how well he handled that situation and through all that he still had nothing negative to say! Now it's always nice to see him when I stop by and I believe his name is ezekiel or something biblical like that. read more

The store is clean and neat at all times...They have everything that I need...If they run out of a sale item they always sub another product of equal. Not sure what the person above was talking about....All you have to do is ask and they will help.. Also I work in retail and most companies only buy a certain amount of products to sell. They are a huge company. Its not the stores fault..... read more