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    CVS Pharmacy

    2.4 (9 reviews)
    Open • 7:00 am - 10:00 pm
    Updated 2 weeks ago

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    Sullivan's Pharmacy and Medical Supply - I got my replacement because of Elsa thank you Elsa

    Sullivan's Pharmacy and Medical Supply

    2.4(85 reviews)
    5.5 mi•Roslindale Village, Roslindale
    •$$

    I thought I had already put in a review for this particular store, but I will do it again. This was…read moreamazing. We went in because my husband's doctor had ordered him a cane a special pain for him. We went in to pick it up, thinking it was approved however it was not approved because he apparently gotten crutches within the last five years and then he makes an ineligible for a pain, even though you graduate from crutches to a pain. So in the end, I spoke with the young girl that worked there, she was very, very nice in that department and she said well if you bring came back to me, I can fit and fit him for the cups are on the bottom we were missing one of the cups for like a few months we couldn't find the right size so I got right in the car so she said can you bring it into me so I brought it right in she took it next-door to her shop or whatever and she was able to fit the bottoms with new new caps and only cost me like $6.50 which was wonderful so now the husband walks nice and straight and he's not falling over because he's missing part of his cane. But this store is definitely your local pharmacy type of place. It definitely is there for the customer. OK the customer service I believe it was an 11 pay typically I can get customer service as zero but this place that day was definitely 110% out of this world I will go back there for anything else I needed. They really make you feel special they make you feel like your business is what they need to happen like you are the only customer but You know you're not but they make you feel that special. I really think that that in itself would bring more people in.

    Very frustrating experience with Sullivan's Pharmacy Medical Supplies…read more I called about a week ago and was told my nebulizer prescription was ready. When I arrived, Jackie told me the prescription was missing a signature and my demographic information, so I had to contact my doctor. My doctor resent it, but Jackie refused to check for it, saying it needed time to process and that my doctor couldn't have sent it that quickly. About 45 minutes later, she finally checked and found that it had actually been sent about 30 minutes earlier. This was a significant amount of unnecessary waiting. After that, she said she couldn't provide the equipment because my insurance information hadn't been sent. She never initially mentioned that I could pay out of pocket; I had to ask if that was an option. Once I did, she repeatedly called her manager, Jason, to figure out how to process the sale. I was there from approximately 12:00-2:45 PM for something I had already been told was ready. During the process, Jackie also made comments about being irritated with Jason, her manager, and discussed his recent suspension for drinking on the job, which I found completely inappropriate and unnecessary to hear as a customer. After finally receiving my equipment, I asked for a supervisor's direct number and Jackie refused, telling me to call the main number and ask for a manager instead. I understand that medical equipment can require additional paperwork and processing, but the poor communication, unnecessary delays, and overall handling of the situation made this an extremely frustrating experience.

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