Very helpful pharmacy great service and customer care. Helped solved a problem pharmacist is great

The pharmacist is a terrible human being. She tells us a rx is backordered and hands me back the script. Doesn't mention that the store in Chester has the medication in stock when she can see it on the computer. If it's the last thing I do she will be terminated. read more

CVS stores are well stocked with a wide variety of products. The pharmacy staff are well trained to answer Rx questions and prescriptions are filled promptly! Thank you! read more

If I could give ZERO or negative stars, I would. This pharmacy is THE absolute CVS location in the Hudson Valley. The store staff, no matter how busy they are, they are friendly and helpful. The actual pharmacy?! Their gross negligence and incompetence, along with literal verbal abuse could very well kill you. They are THE most incompetent, miserable, mismanaged pharmacy techs and Pharmacists I've ever seen and I've been dealing with them for well over a year. I have no choice but to report them to the state and federally, that's how bad it is. You are in serious danger using these people. Beware!!!!! read more

I was having issues calling in my prescription, I'm easily one of the most understanding people when it comes to customer service bc talking to people sucks, but after having had wait almost 10 min for the pharmacist with the glasses to look over and then proceed to be sarcastic bc I had just called it in like 30 minutes before stopping by to ask if it's ready, I was told after calling it in they would fill it and I knew coming back in it might not be ready but there was no reason for the dude to be a douche abt it and talk abt it under his breath like I'm not 5 feet away. So just avoid getting ur prescriptions filled here, it typically takes forever to get it filled anyway lol. Keep in mind this is after I had overheard the pharmacist who was being a douche for no reason talking on the phone about how apparently they are under investigation from the DEA about something, I didn't hear specifics bc it was brief,probably with a customer. read more

Got my booster, ok so you don't have to mean about it. Every time I come here somebody has an attitude. Not a friendly cvs. So Walgreens it is. read more

CVS Pharmacy - Got my booster shot - Drugstores Near Me - Warwick, New York

If this CVS had more staff and several pharmacists it could become a decent place. The line you stand in to be waited on, most of the time, goes around the card aisle, about 15-20 waiting to be served. No bathrooms in this store is a major turn off! The aisles are congested w/ useless toys & candy. Come on CVS, you can do better than this for people of Warwick. read more

Would leave 0 f***king reviews if I could. Completley disorganized. Told me I couldn't cancel my medication alone and my Dr. had to, which I did days earlier and they confirmed. So after saying asking why they didn't cancel it and then saying I'll have to go to their location to pick it up the guy said "you can't because we just cancelled it," and I asked "when" and he said "just now" read more

Just about impossible to get a prescription filled. First visit - it took a month to get my medicine. Ok fine things happen. I needed to refill my prescription. I had the Dr call in the PA 2 weeks prior to running out of medication. No calls or text so I call them. Unfortunately their phone recording keeps cutting out and I couldn't get to the pharmacy. I call the Dr office. They say that for some reason cvs isn't calling or texting customers. Ok I go by the pharmacy. They have the prescription order from the doctor. They didn't fill it because it's expensive and not covered by my insurance. If they looked at the records they would see that I was paying for it. They say they can order it and it might be there Monday but I should call first. Remember I said that their phone recording was not working? Well they say you can come by then...insert frustration. I ask how we can avoid this going forward and I might as well been speaking a different language. The person just looked at me dumbfounded. I'm not done. I had 2 packages to return through ups and there happen to be a drop off at this cvs location. "OH no we can't take those. You need to print out the sticker" I use ups returns all the time for Amazon. Apparently cvs foesnt accept qr codes. All this to say GOODBYE AND GOOD RIDDANCE . I transferred the prescription to Amazon pharmacy. I will never shop there or any cvs again. read more

I'm a 65 year old man with Diabetes who's been waiting for a shingles vaccine for over a year. I finally got the call from CVS in Warwick, NY. I went there yesterday for Senior hour (9:00-10:00AM) where I was told to wait at least 30 minutes for my vaccine. I don't want to be in a store for 5 minutes, never mind 30 minutes! Ridiculous! I spoke with the manager who apologized and said she'd straighten it out and wanted me to come back to the pharmacy with her. I told her that there's no way I'd have someone who I just complained about put something in my body! I left and went to Rite Aid in West Milford where I got my vaccine without having to wait given to me by the wonderful Danielle who treated me like she cared! Much better experience! I'll never go to CVS again! read more

This CVS is clean and easy to find things. The sales associate Owen always makes you feel welcome and is very friendly also.

The pharmacy seriously needs some customer service training. The woman behind the counter helping me was horrendous. She was rude AF and was RUSHING to go onto lunch. Have never felt so uncomfortable asking for pharmaceutical assistance. She was too excited to eat her stupid ass peanut butter jelly sandwich, like are you 7? read more

This location, Warwick NY, as well as corporate makes up their own rules contradicting NYS Pharmacy guide lines per the Govt CDC. in particular, article 80, section 73 ( 80:73). The Government states that if your prescription cannot be filled in it's entirety, the pharmacy is supposed to give you the amount they have on hand, then fulfill the balance that is due when they are back in stock. If after a 72 hr period, if the remaining balance cannot be met, the prescribing Dr must resubmit the Rx for the remaining medicine. I was told by the Warwick NY Pharmacy that if they provided the available stock on hand until the shipment of the balance arrived, my script is considered complete by CVS and I CANNOT GET THE REMAINDER of my medicine. When I confronted the pharmacist with the official Govt document, I was told it is strictly a CVS policy. What bullshit. I will never, ever use CVS again. If my arm was partially sliced open, I would wrap it with a paper towel and use duct tape to hold it in place before I would go there for bandages. Also to note regarding their BULLSHIT RULES. If your prescription is filled on the 1st but you do not pick it up until the 4th, (out of town, vacation), they will not release the medicine. Their rules are the PICK UP DATE for release, even though the Dr prescribes it for the 1st. CVS now plays GOD and thinks they know more than your Physician. Almost forgot, a friend had back surgery and picked up her pain medicine. She was smart and counted her RX when she received. It was short 8 pills. She went immediately back and was given the missing medicine. And the pharmacy denied they did anything wrong and stated they "triple check" the order. Yeah, OK .. Sure they do. NOT !!!! A) they don't know how to count, B) they have a drug addict in the pharmacy or C) they employ a drug dealer. Akins, Apple Valley and Florida Pharmacy don't play those games. My business is directed now to the small town local pharmacies who actually care and you are not just a number. Support the small town friendly business. THEY CARE. Mike D, Warwick NY (2 dozen + surgeries, so I know a little bit BTW) I would rate them a MINUS 5 if I could. read more

i just got my flu shot at this CVS and I was so very impressed with their concern for wait times, their courteousness, and professionalism. The store was very busy, but the pharmacist made sure that I didn't have to wait more than a few minutes. Overall, the store's attitude and approach to customer service has always been welcoming and attentive. Glad they're our local resource. read more

Many of the people in the pharmacy are kind. The pharmacists are knowledgeable. But the lines are usually very long. They say they can't find people to hire. Perhaps they should pay more. And their assistants are sometimes incompetent. One told me my insurance card, which I've used at cvs, was for hospitals only. I had to insist. I also has to push for them to find an alternative for a cough syrup they didn't have. They said they'd order and have it the next day. Not real useful for a sick child. Turns out they had enough to give me a partial order. No apology for either mistake. Then I find out today he didnt save the insurance information. It takes them 10 minutes to enter it so more time wasted. 10 minutes may not seen like a lot unless you're exhausted and gave to get home. Again, no apology. I'm going to check out the other pharmicies in town. read more

Only reason I'm giving a two star rating is because of the sales associate Ethan. Absolutely the best associate there with the best attitude to go with. As for the pharmacy department, all I can say is "Wow" they need serious customer service training. I unfortunately have had to use them for two years since they are the closest Cvs within miles of me. Before I got accustom to the automated system of refilling the prescription, I would call to speak with a pharmacist directly and almost without a greeting at all, they would cut me off midsentence asking for my birthday and my first name, not just once but every time I would call. On one occasion when a pharm-tech answered the phone very rudely I asked to speak to a manager and before I could even get out the word manager out she put me on hold with no notice, the pharmacist apologize but I don't believe anything was done. If you can I would definitely use a different pharmacy as I am currently looking for one closer to my job thanks to the terrible service in this pharmacy . read more