Pretty much nothing has changed except I no longer see the security guard. The self-checkouts are…read morestill broken and were never fixed. Lines and delays still happen due to understaffing... and now the pharmacy staff is on the younger side so there isn't a whole lot of wisdom or advice. They just do their jobs. They get 2 points for keeping the store clean and stocked.

Everyone I interacted with at this Rite Aid was friendly and helpful, but I want to give a special…read moreshout out to the pharmacist on duty for going above and beyond with her customer service. She prepared my prescription in just a few minutes, double checked to ensure I did not pay too much out of pocket, and gave me clear directions to help me navigate the store and pick up other items I needed.

Well, I'm about to bump this Walgreens star rating up a notch. I love it! It is super easy to get…read moreto off Adams Rd. Huge parking lot too. I came to pick up a prescription, and it couldn't have been easier. No wait! Just had to provide my address and phone number. I was here the day after Christmas around 11 o'clock and nobody was in here. I was hoping to find some 50% off Christmas goodies, but failed. I did buy two small packs of Walkers shortbread stars, so it wasn't a total bummer of a visit.

It takes days to get simple refills. Poor or no communication. Closed down for lunch.read more

Just literally stood at register no workers at register. Waited and waited. No one came so just…read more left to go to the cvs across the street. Time was 7 pm.

Clean and bright store with a good selection of merchandise that caters to the buyer of…read moreconveninece, that is, the buyer that needs something quickly and is willing to pay a higher price for that convenience. Exception is the pharmacy, of course, where many customers prefer to to pick one and stick with it. Aisles are wide and well stocked with merchandise that appeals to a broad range of individuals. Employees are courteous and competent.

Coming in here for quick grab-and-go items is nice. They usually have what I need when I stop in…read more Most of the time though, I'm here for prescriptions. It's hit and miss with service. Whether it's drive through or going inside, sometimes I am able to get my prescription and get out of there, other times I'm waiting for a long time. It's a bit frustrating because any time I'm in a hurry, it seems like I get the slow speed checkout. At least the price is relatively cheap here for prescriptions.

It is ok to wait 40 mins for an Rx but restrooms are not available to customers/public. No longer…read moream I a customer at this branch

Service has been in steady decline with the younger pharmacy techs acting more judgmental than…read morehelpful. Also they leave the front unattended often, tonight for so long I put my groceries down and walked out. -2 stars

CVS CLAWSON MI. I ordered Vitamins to be delivered to me, it was advertised as BOGO free. I hit the…read morequantity as 1. When it was delivered it only had 1 bottle of Vitamin D! I called customer support and was told because I didn't put 2 quantity I didn't get the offer. I called Customer Service and was told because I didn't enter quantity 2 I was basically out of luck. I feel the offer was misrepresentative. He refused to send me the free bottle! So I lost out of the opportunity! I'm a Senior Citizen ripped off by CVS!! I will no longer order from them because I was a dissatisfied customer!

Jeff has been extremely helpful to me. He treats me with respect and talks to me in a respectful…read moreand compassionate manner. He has always been above board in our relationship. I experience strong medical racism, discrimination and retaliation. I have several life threatening illnesses and have been left without proper treatment and in many cases without treatment at all. I've been left to suffer. Metastatic breast cancer... anemia, Gadolinium toxicity and lead poisoning and some. Jeff has given me strength. If not for his part in my health care journey ,I would have had less faith and strength in my ability to fight against this crime against humanity. Crime against my person. Thanks to all the staff. They are great.

Fantastic customer service. When my family has had mini "emergencies", Jeff has always gone out of…read morehis way to help us. I can't recommend them highly enough. There is no comparison to the typical "chain" pharmacy.

The cashiers here are extremely friendly! And the location is, well, great if you're already…read morewalking around downtown Birmingham, but bad if you are going here as a destination; parking is at a premium. We were here a few weeks ago to get a prescription filled. It took about an hour, but we didn't mind because we weren't in a hurry; it just meant we could spend a few minutes grabbing lunch at panera before returning to pick up the meds.

Lots of disrespect from one of the Woman employees at this location. I'm an 18 year old kid, and I…read moretreat all places with respect, but just because I'm younger this one employee immediately assumes I'm in the store to cause issues. Seriously, every time I go in at nights to pick up a water for the gym, I get followed around the store (by her). Then I am met with a snarky and unpleasant attitude at checkout. I also know it's just because I'm a kid (I know some cause problems) but come on, can a man not get a drink and snack in peace?! A little respect seriously goes a long way. Also, I've seen other people have similar experiences and I'm seriously getting sick and tired of it.

I have used this Henry Ford Pharmacy only a few times. Most of our prescriptions are to be taken…read moreregularly and so we normally use the services of whichever mail delivery service works with our prescription insurance. As for short term needs that either do not have any refill or possibly just one, we usually have them sent to a pharmacy closer to our home. Because this pharmacy is located right inside the Henry Ford Medical Center in Troy where we go for Doctor appointments, occasionally it is convenient to fill a one-time prescription here to be picked up on our way out. Recently we had a prescription sent for mail delivery for an upcoming appointment and we forgot about it until the day before the appointment when we realized it had not arrived. We tried to fill it at our local pharmacy but they couldn't fill it until one day too late. We then contacted this Henry Ford Pharmacy and they had it in stock and would have it ready for pickup in 30 minutes. In the past they have also had medicine we needed in stock and handled by efficient and friendly staff. I have to remember that they are always ready to help with our needs!

I love this pharmacy! They always come through! The head pharmacist is such a nice man - he's…read morealways willing to help and is very professional and friendly! The HF prices are great too!

If you want to go to a pharmacy that is caring, concerned and treat you the same way they would…read moretreat their mother. This is the pharmacy for you. From the moment to step in front of their pharmacy, someone is there to help you whatever the problem is, whatever the concern, they are there to give you their attention! They work to give you the best discount that they can give you and the best medication that they can give you! They strive to be your preferred Pharmacy!

Troy pharmacy staff is AMAZING! Led by head pharmacist, Rob Sharpe, the team is the reason I won't…read morego anywhere else for medication. Rob himself has an uncanny knack for knowing his customers by name, even behind their masks. The other pharmacists and staff are also warm, friendly and attentive. This team is the very best of Walmart.

I used to come here. Switched to RiteAid a half mile away. But after 5-plus years there, the…read moreRiteAid went out of business and automatically transferred my scrips back to that Walgreens. And so I was back for over a year I think. The general issues didn't change. Understaffed up front. Not all that helpful in the back. This past week, I had trouble getting my continuous glucose monitor. Walgreens was frequently out of stock on an item that is replaced regularly like clockwork. Well 3 weeks ago, when my doctor had it refilled, Walgreen's only filled 15 days out of a 90 day script. When I sought a refill from Walgreen's, they said I first needed a prior authorization. This seemed odd, but it's the first month of the year. So I called my doctor. They said: I still had 5 refills left. Walgreens insisted I still needed a prior authorization. So I called my doctor yet again. And the doctor said they'd call the pharmacy. And the pharmacy was still adamant! Wouldn't fill my glucose sensor. The person on the phone was rude. The prior use of the automated system was difficult if you sought to speak to the pharmacist. Walgreens also said it didn't have my particular sensor in stock. They didn't. Then had to ask them if they'd check other Walgreens (several are fairly close). And they did upon being asked. But the Walgreens they sent me to had only the newer version of my sensor which would require a new script from the doctor. Well - that was enough. Enough was enough. I'd now Bern without my diabetes glucose sensor for a couple days! It's my life they're gambling with. Called CVS across the street. Told them to have all my scripts transferred to them from the Walgreen's across the street. Asked if they had the particular sensor, but that store didn't have it (they only had the newer version too), but said they'd get from another store and have it the next day (it was nearing closing on Saturday). On Sunday, they had my sensor and gave me all 90 days. While I can't know the future with CVS, which some folks complain about) it certainly looks far more promising. Because of Medicare Advantage insurance, I don't know how much business Walgreen's just lost on an annual basis. I have had a whole lot of scripts filled there and previously at RiteAid. Thousands of dollars in value to them? I'd guess so. Note: Rite Aid was often out of my sensor and sometimes out of other drugs I was due. That was quite annoying. I made it a habit to call in the script multiple days early so if it had to be ordered, I'd still get it on time. One huge difference though is that RiteAid was always, very courteous no matter who was there and they always tried hard to help when needed. They were unfortunately often understaffed. But I much preferred RiteAid. So I'm pleased to once again be rid of Walgreens. Hope CVS is good - but the bar is set quite low so I'm sure CVS will at least be an improvement. Should have immediately transferred to RiteAid scripts to CVS. Bye-bye. Thought you readers should know.

The retail store is a pharmacy/convenience store. Little help from staff but will if asked. This…read moreseems more due to corporate understaffing the store. The pharmacy is okay but nothing great, and prices seem high. They do have a drive thru. But the line is often a bit long. I gobhere but would switch as soon as i find anyplace i like better.