Everything!! They keep my medication straight. They deliver on time for free…read more Easy to understand. So friendly. Can't say enough.

Amazing pharmacy. Prompt text when order is ready. Farris is 100% on point, he can answer any and…read moreall questions. The staff are some of the most professional, kind, and respectful professionals you will ever meet. If you try this pharmacy once, it will be your forever pharmacy!

Get in line before lunch time get up to the window and they refuse to get me my medicine we are…read moregoing on lunch . What happened to customer service time to get a new pharmacy after 12 years

This pharmacy has went out of their way to make sure I received my medication. They gave me all…read morethe information to make it easy for me to understand and get my prescription. They also communicated with the doctor and updated me on what was happening and when I would get my prescription.

The customer service this compounding pharmacy offers is unmatched. When I relocated here several…read moremonths ago, my doctor and I were having a hard time trying to figure why my same dosage of thyroid medicine didn't seem to be working well. The pharmacist called my pharmacy in my previous town to figure out what was different and then relayed the adjustment that needed to be made to my doctor. Fast forward a few months and all of sudden things were not well again. When I called University to see if my script was filled exactly like the previous one it was discovered that my doctor didn't note the change and I was back to the previous prescription. Even though it was not their error, the pharmacist discounted the corrected prescription. That was a pretty big deal to me since my insurance does not cover my meds. Thank you University Compounding Pharmacy, you have a loyal and happy customer.

I would strongly encourage anyone considering MediVera to read this before placing an order…read more My doctor initially prescribed compounded semaglutide through MediVera. I was using it for Long COVID symptoms as well as weight management, based on the treatment plan we had discussed. I started at a low dose to allow my body to acclimate, and I responded well. My doctor then increased the dose for my second month as planned. The second prescription was a completely different experience. I had essentially no response. I had no meaningful weight loss, and more importantly, I did not experience the improvement in my Long COVID symptoms that I had experienced with the first prescription. I contacted my doctor, and she had her nurse look into the situation. I was told there had been a known issue involving the pharmacy. I then contacted MediVera myself and provided all of my information. I was told that the pharmacy manager/supervisor would call me back. I was also told that the vial may have gotten too warm before it was shipped or that it may not have been formulated correctly. Nobody ever called me back. After discussing everything with my doctor again, we decided to switch to tirzepatide because we felt there was better evidence for what we were trying to accomplish with my Long COVID symptoms. I also had to allow time for the semaglutide to clear from my system before starting the new medication. When I was ready to have the new prescription filled, I called MediVera again and specifically asked for a supervisor. They struggled to locate my information despite having my previous prescriptions. I eventually discovered that they had my name spelled incorrectly in their system. This was particularly concerning because I had provided and verified my information during previous calls. When I brought up my concerns again, I was once again told that someone would follow up. I was then told I could proceed with the new prescription and that if I had a problem with it, they would replace it. My question was simple: What about the medication I had already paid for that I was concerned may have had an issue? The pharmacist gave me several explanations. When I explained why those explanations didn't make sense based on what I had previously been told, his response was simply: "That's right." At that point, I no longer felt confident in the pharmacy's handling of the situation. I understand that medications don't work the same way for everyone. That is not the reason for this review. My concern is the handling of a potential medication-quality issue, the lack of follow-up, inaccurate patient information, difficulty locating my account, and the failure to meaningfully address medication I had already paid for. I cannot independently determine whether my medication was improperly stored, shipped too warm, or incorrectly formulated. Those were possibilities communicated to me by the pharmacy. What I can say is that I raised the concern, was promised a follow-up from management, and never received that call. For me, the biggest issue isn't simply that the medication didn't work. It's how the situation was handled afterward. Based on my experience, I would be very cautious about using this pharmacy and would encourage patients to ask detailed questions about quality control, storage and shipping procedures, and what happens if there is a concern with a compounded medication.

Lots of disrespect from one of the Woman employees at this location. I'm an 18 year old kid, and I…read moretreat all places with respect, but just because I'm younger this one employee immediately assumes I'm in the store to cause issues. Seriously, every time I go in at nights to pick up a water for the gym, I get followed around the store (by her). Then I am met with a snarky and unpleasant attitude at checkout. I also know it's just because I'm a kid (I know some cause problems) but come on, can a man not get a drink and snack in peace?! A little respect seriously goes a long way. Also, I've seen other people have similar experiences and I'm seriously getting sick and tired of it.

WORST Pharmacy ever!! The people that work there are rude, unprofessional and have no concept of…read morecustomer service! They have filled my prescriptions late, incorrectly and tried to give me generic, when I have repeatedly told them I do t want generic. Today was the worst of all! They charged me $345 for an antibiotic for my dog that I found out later I could get at chewy.com for less than $80. WTF?!? I went back and questioned the price and expected at least a partial adjustment. All I got was a shrug and an excuse. I will NEVER go back to this store!! DONT GO TO THIS PHARMACY!!!!!! WORST EVER!!!

Lovely staff and awesome service. I normally have my prescriptions sent over to Walgreens but ran…read moreinto an issue filling it this month. I was able to call the team over at Shelby pharmacy and they got me taken care of ASAP! definitely going to be switching pharmacy's now.

Would give Zero if I could....definitely not family friendly. They get a 1 because the pharmacist…read morewas kind....the owner is definitely not family friendly....and right out is not personable. I'm an RN....take it from me....go somewhere else.. I never felt so vulnerable with my child's medication in my life. I would give the pharmacists more than a 1....but my experience with the business owner really made me sick and upset. Will not be back. Driving 10 miles away for a much better experience with compounding

I can usually find whatever quick things I need in here pretty easily! Tons of yellow sticker deals…read morein all the aisles! Only issue is sometimes with the pharmacy where it takes a long time to pick up a prescription. Respectfully, when there's someone struggling at the register to pick up their prescription, someone in the back should see that and come forward to kind of speed things along. Especially with the new checkout system that can be challenging for people where technology isn't their strongest quality.

Great experience recently when I went in for my Covid booster and flu shots. Made an appointment…read moreonline, checked in at the desk, and was done within 5mins of arriving. The woman who did my shot was amazing, barely felt the needles go in--less pain than a mosquito bite! Will definitely do shots here in the future!

This is the closest CVS to me so I come here frequently, mostly to pick up prescriptions. I had…read morebeen using Meijer until they didn't have prescriptions in for multiple months, but CVS rarely is out of mine :). My only complaint about this CVS is that the corner it's on (Crooks/14) is very busy, so sometimes it's hard to get out (and don't even think about taking a left onto 14 during rush hour, lol). Overall, your average CVS.

Someone ran down the handicap parking sign. Idiots left 6 inches of jagged steel sticking out of…read morethe sidewalk, just waiting to gash an ankle. I told employees who didn't give a crap. CLAWSON P.D. did when I showed them the photo I took. Cut your ankle? I have photograpic evidence to support your lawsuit.

This pharmacy goes out of the way to ensure their customers have there prescriptions ready and on…read moretime. No games, no high prices, just quality service! I recommend them to anyone looking for a pharmacy.

Knowledgable pharmacists and always friendly. I'm getting my parents also switched over the other…read moreplace, lol. It's nice to have a smaller place to support.

I have used this Henry Ford Pharmacy only a few times. Most of our prescriptions are to be taken…read moreregularly and so we normally use the services of whichever mail delivery service works with our prescription insurance. As for short term needs that either do not have any refill or possibly just one, we usually have them sent to a pharmacy closer to our home. Because this pharmacy is located right inside the Henry Ford Medical Center in Troy where we go for Doctor appointments, occasionally it is convenient to fill a one-time prescription here to be picked up on our way out. Recently we had a prescription sent for mail delivery for an upcoming appointment and we forgot about it until the day before the appointment when we realized it had not arrived. We tried to fill it at our local pharmacy but they couldn't fill it until one day too late. We then contacted this Henry Ford Pharmacy and they had it in stock and would have it ready for pickup in 30 minutes. In the past they have also had medicine we needed in stock and handled by efficient and friendly staff. I have to remember that they are always ready to help with our needs!

I love this pharmacy! They always come through! The head pharmacist is such a nice man - he's…read morealways willing to help and is very professional and friendly! The HF prices are great too!