So 9/10 this place is busy and the automated system never is right. However when I recently ran out of my script and my doctors office was well not helpful the pharmacy stepped in and helped in a big way. Many thanks for the help. read more

Oh boy where to begin on this experience. My husband and I went into this store with the intention of getting our passport photos done. We encountered (2) employees first thing with rejection. My husband was not wearing the right color! I said please show me where it says dark color shirt is the wrong color, or too dark. FYI that is completely incorrect because we spoke to the passport office that day and they said the only color shirt is not recommended is white. Facts incorrect. These two woman know who you are, bottom line was they did not want to work. And certainly she did not want to take our photos. Here is another bid bit on the photos they were incorrectly done they were not centered either. They have a chart there and they were rejected costing us additional money to redo. They empathetic about out situation and sent us to another CVS close to the passport office and got them to fix them. They get the bad photos from that store on Cotton Ln all the time they said. It is to bad that CVS can't recognize lazy employees. read more

Just a fyi. Walgreens at w bell and n cotton have all new people They are exceptional. They were able to straighten out the problems i had with my prescriotions at cvs. I had numerous prescriptions that cvs messed up for me and walgreens fixed ut all. New manager, new staff, friendly, business like, professional as pharnacy employees should be and kind something that cvs does not have because their pharmacy manager is unkind, disrespectful and nasty that person is so unprofessional..she should go work at a prison pharnacy but no i cant wish that on prisonersp read more

They're ridiculously busy ALWAYS, and the pharmacy online Google says they're open until 10 on Sundays. That is incorrect. Came at 6:15 and they were closed outside and inside. read more

The customer service experience at this location is very poor. Escalating an issue to a pharmacy manager is near useless. I had to hear a pharmacy staff yelling at me because I questioned a prescription given to me that was not the same dosage as the amount prescribed to me. I changed my pharmacy and will never again return to this location. It seems to me there are no customer or communication skills required at the time of hiring these people. read more

I very frequently visit this cvs since it is the closest place to get my toiletries and things I need since I am a new driver. On multiple occasions I have visited and seen an older lady employee walking around the aisle I am in and standing behind me while I am at the self checkout. This has been going on for over a year. I have no intention of stealing and have never stole at this location or in my life at all I always pay for my stuff since I have money of my own. She does this to me but not anybody else and seeing as I'm a person of color it's a bit odd besides this particular employee this cvs has no other complaints from me. read more

CVS on Cotton Lane you need to hire people who have experience my son is there needing antibiotics and you guys couldn't give it to him because you guys can't run a card right very unprofessional and now my son has to be without antibiotics tonight because you can't wait to just close just because it's exactly 8:00 p.m. give me a break read more

I'm not sure why there aren't more great reviews for this pharmacy location. I've been here dozens of times and have always received wonderful customer service. The staff are kind, helpful and do what they can to accommodate. I had to come in here to give a shout out to the pharmacist Ronak. This morning he went above and beyond to help me not only once but twice including helping answer questions on a medical device and explain what to consider. He was kind, and I felt valued as a guest in their store. This meant more than you know. If I could give 10 stars I would read more

I was using Walgreens at the corner of Bell and Cotton for all prescriptions. It was always a nightmare and techs behind counter did not help with frustration. I switched to CVS 6 months ago, and they've been great every time for all of my family's prescriptions. read more

While the staff might be great as previous reviews stated, the pharmacy drive through is a disaster. There is no sign stating that the pharmacy closes from 1:30-2:00. Let me clarify. There is a sign but it is on the window. I got in line at 1:05. At 1:30 I got to the window. Blinds closed and a message saying they were closed for lunch. The line wraps around the building and you would think that we would see the hours posted where people can see them from your vehicle. You would think they would be more customer friendly and open both lanes like most other cvs's. One for drop offs and one for pick ups. Clearly the management here is over paid. The corporate must be just as clueless to the problems here because there is not one response to the many 1 star reviews here. read more

CVS Pharmacy - Drive through. No hours posted. Also. SLOW! Expect 15 minutes per car. - Drugstores Near Me - Surprise, Arizona

The most unfriendly CVS I've ever been to and you have to wait forever to check out. And if you have an issue with priceline, they seem to get very annoyed with you and even ruder read more

Called to ask the pharmacist a question. Who ever answered the phone was very rude and condescending. Was very snotty in her reply. If you are in a customer service industry, you absolutely can not speak to people in this way. read more

The Pharmacy Manager is RUDE ... Walgreens sent me to CVS to fill my prescription with my new insurance. When I arrived the cashier was very sweet and helpful, when she told the manager what I was there for she snapped at her. I told her I only had two blood pressure pills left and she said. "it takes a week to get the request transfer" But I only have two pills left she went to say "I said it takes a week" and walked away. I may have no choice but to fill my prescriptions at CVS but I will NOT be doing it at the CVS on the corner off Cotton and Greenway. Where's the respect and customer service? read more

Horrible pharmacy service. No customer service manners from the Akell who claims to be the pharmacist. Rude and only wants to hear what he wants to hear. Maybe CVS should train their staff in proper customer service. read more

My wife had a question regarding a discrepancy with filling her prescription. Her email from CVS stated it was being filled however her CVS app stated it was canceled. She went in to the pharmacy on 6/5/2023 at 0930 to clarify and the lady working the counter was EXTREMELY disrespectful and dismissive never answering her question. Even the lady working the counter was confused giving different answers. Absolutely disappointed in this pharmacy representative. We will no longer use their services and I will be following up with CVS management. read more

The people in the pharmacy are worthless! They called me and told me I have no insurance, and I'm not covered for prescriptions. This is after I've already given them a copy of my insurance card might I add. I read my insurance card info to them FIVE times over the phone and all I get is nope, can't find you. I then call my insurance company who tells me they don't see anything submitted to them by CVS so they proceed to call CVS with me and magically after giving them exactly what I told them the FIVE times I mentioned above they find me. Also the lady I spoke with over the phone had the personality of a wet blanket! Come on people, get it together! read more

If you've had a bad experience at the CVS at Cotton and Greenway, try the one at Greenway and Reems. Had a prescription called in by my doctor. Called after 3 hours to find out if it was ready. Held for 45 minutes and finally got in my car and drove over. Asked if they ever answer the phone and was told, by Robert, "sometimes". Much needed med was not ready and was told to come back in 1-1/2 to 2 hours. Asked to speak to supervisor. Staff pharmacist came over and said they don't answer phones because it would take 5 hours to fill a prescription instead of 2. And when I asked her who was going to pay for my gas, she told me they could mail the meds to me. I NEEDED IT THAT DAY. Went back 2 hours later. Robert outright lied to me and said he told me to come back tomorrow. Why would I have come back in 2 hours? I told him I was in pain and needed the meds. Not sure where he got his medical degree (sic), but he said the antibiotics were not for pain. Not being a woman, guess he has no idea what it's like to have a UTI. I asked to speak to the manager of the store who told me he would speak to them. Suggested I go to another CVS and have the script transferred. Asked him to call to see if they could fill it. He refused. I asked for my script back and it was refused because it was "in the system". After I got a little loud (who wouldn't at this point), I was ordered out of the store and never to come back. Went to CVS at Greenway and Reems. Was greeted by Jeri and want to give a huge shoutout to her and her team. They were absolutely wonderful. Polite, courteous, friendly and had my script filled within 10 minutes. And she kept apologizing to me for taking so long and thanked me for my patience. And I was on the phone with my cousin at the time (who also had a bad experience at Cotton Lane store) and Jeri was able to transfer my cousin's script as well, filled it and I was able to get that for her and give it to her on Thanksgiving day. Jeri welcomed me to their store. (And I actually saw the pharmacist on the phone taking a call - obvioiusly they answer phones at that store). Well worth the 2 mile drive to find a store that knows the meaning of customer service. read more

I've been to this CVS many times. The staff is usually friendly. They did my passport photos here, after another location didn't take a good enough picture. read more

I've always had a good experience here and I think this location is really efficient. I had to have passport photos taken and this was done very quickly and the worker was very nice. I also come here occasionally to print photos and pick up odds and ends and that is always made very easy for me as well. read more

Worst customer service ever. When you have your meds on auto refill they still don't fill them, nor send a Text or call you about it. ice tried on numerous occasions to call this facility they don't answer over 40min so I get in my car and drive to them with them still on my phone and not answering, stand in line for 5 mins with my phone still ringing on hold and When I get to the window I show them every time they never answer for their clients. Horrible excuse is they are "understaffed" yet there was 5-6 people minimum behind the counter in the pharmacy. You want my opinion? go to Walgreens or frys you will get your meds and someone always will answer the phone! read more

I always have to go 2-3 times to pick up same medication. It's never done when promised. Four days ago dr. Send a prescription, I waited in line for 25 min. Barely standing, to be told that it was not ready. They like you to coming back, always saying 15 min, you come back in 20 min. And it's still not ready. Soon as I leave the parking lot, half way home I'll get the text message, that's ready. It happened so many times I was ready to scream! Looking to go somewhere else! Had enough! read more

Always quick and a very clean and organized location. Service is sometimes lacking, but for the most part a great experience every time.

After reading some of these negative reviews I have to wonder. I like CVS! Their employees are helpful, the pharmacy is very accommodating and goes out of their way to assist you. They are busy and the more you can do to be prepared when you go there the better. I get my immunizations here as well and they are the best. A + to CVS. read more

I go here very often to pick up medication for my grandma and other items. The employees are always so nice and smiling, very helpful. The pharmacist is excellent.. she's so incredibly helpful with my grandma's medicine and she listens to my grammas concerns and all of her questions (even when she asks the same questions over and over again. read more

Nothing special about this place, just another franchise chain pharmacy. Has most of what you need. My biggest complaint has always been why are they always understaffed. Especially in this area when the majority of customers are senior citizens. read more

This is the worst CVS I've ever been to in my entire life. I sat on hold for 45 minutes and couldn't get through to anyone. Hoping to see if my medication that my doctor sent in that morning would be available by the evening which I very much needed today. Instead after waiting so long I drove to the store to find a line 30 people long and realized I would need to suffer without my medication that was needed. Unacceptable! This isn't the first time this has happened. Every time my monthly medication needs to be refilled they are behind and I have to call right when I'm out to ask them to help me as soon as they can. read more

BEWARE!! This has to be the worst CVS location. Never sends a text when meds are ready and never fills meds in a timely manner. Had to wait a week for them to fill my wife's blood pressure meds. We recently moved from Peoria and had our meds switched to the location and had nothing but bad experiences from long waits in the drive thru to meds nit being filled. Just recently my wife's dr sent over a prescription at 10:30am. Kept saying it was being processed. Went to go check at the pharmacy and said it wouldn't be ready until the following day. Seriously!! You are better taking your prescriptions to another pharmacy. They do not care that people get their meds when they need them. Wish there was something that could be done, as these people are very incompetent. read more

If it was possible to give negative stars I would!! DO NOT GO HERE!!!! I went to the hospital and found out I had the flu and bronchitis (obviously I didn't feel good) I got my prescriptions and went to CVS (been going to CVS for years) dropped them off and said I would wait and told them because I was contagious I didn't want to go inside and get other people sick and I would wait in the car, she informed me it would be 30 minutes, instead of going home I waited, 30 painful minutes go by and I pull up to pick it up she informed me it would be another 15 minutes okay, time goes by and then I pull back around sorry we just got the one medication in and will be longer.. It's been a hour! I was better off going home and having someone else pick it up. They could have called and let me know it would be a hour, nothing not even an apology! Don't go here!! read more

Cvs pharmacy is the best in the whole entire world when you need drugs it's really really really really awesome as for you can pick any people the are really really really really nice and really really really really funny so go to the one on Cotten lane its a very awesome and they do all of the stuff really really really really fast read more

This is by far the most difficult pharmacy I've ever had to deal with! It is within walking distance from me but I'm moving all my prescriptions to another store immediately! Rude staff (even before Covid) and they are not willing to help you at all! Especially the pharmacist Bambi! Should not be dealing with the public! She likes to play games! read more

Popped in real quick to buy some ribbons for gifts. The store was empty and the cashier was taking her time because some other customer had to go back several times to get what he was looking for. After several minutes, a rushed manager opened another register to cash us out. Nice employees and store was organized. I also liked that they have a DISCOVER ATM. 3 stars for the employee who didn't ask for another employee to help and just waited for the slow customer. read more

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I dropped a prescription off at 9:22am and was told it would be about an hour. I went bacK at 11:55am and was told that it would be about 20 minutes???? It seriously takes over 2 hours to fill a prescription for antibiotics that's only 12 pills?! Great customer service too no mention that they were busy when I dropped it off 2 hours earlier and not apologetic at all just it'll be 20 minutes were busy. read more

The people in this pharmacy are completely incompetent! I have monthly prescriptions that are suppose to be filled the same day every month. It used to be the 15th of the month but they screw up every month and now actually pick up on the 29th! They screw up every time! TheY tell me I HAVE TO CALL IN THR PRESCRIPTION! I'm not a frickin Dr why the hell do I need to call it I in! Every time I call they can never find the prescription either! They shouldn't even have a license! I WOULD GIVE zero stars if I could! read more

Store is nice but pharmacy staff lack any kind of personality. The voice on the automated system has more inflection than the staff do. Also some of the girls are just downright curt with me everytime I call or go in. I switched from Walmart because I moved and I regret the decision but as long as they don't mess up my medication I will continue to use them, as Walmart is too far to drive now. read more

First time experience.... Insurance Co made me switch Pharmacies. Ordered medication refills on 6/13 and it took 10 days to fill the order. Company DOES NOT communicate well and does nothing to assist in problem resolution..... read more

Prescription was on time as requested by the doctor. No problems, fast and friendly service.

The minute clinic is awesome!! Gina was extremely helpful and answered all my questions thoroughly. When not given a lot of time, there's a place to sign in online so there isn't a long waiting time. Strongly suggest. read more