The line had at least 10 people in it - not sure why they don't have more cashiers?! Plus everyone was coughing in the place ... they were also out of the NyQuil flu so we compromised for a different kind - overall I haven't had much luck a this cvs read more

The CVS app said my prescription would be ready after 6 PM. After waiting 30 minutes in line, I was told it wasn't even ready. This location is consistently overcrowded, disorganized, and slow whether inside or in the drive-thru. Staff often seem overwhelmed and unfriendly. After 5 years of this, I'll be going elsewhere. read more

I found SEVERAL expired items & almost bought it. Until I saw it was all expired, I told the staff & asked him I get $2 coupon for finding these per California law after a lawsuit. The manager, a Caucasian man said he's heard of no such things and wouldn't give me the coupon nor just give me the items free. Either I buy it or they toss it, so he tossed it. Next time I find an expired item I'm going to go to corporate cause CVS got sued for this already. read more

Extremely annoying experience at this CVS with a cashier named Mandy or Mindy don't remember. I was given the incorrect change and when I politely pointed it out, she questioned me and insisted on checking the cameras. I was made to wait while they investigated as if I were lying about the amount I handed her. At no point did she apologize for the mistake, and she treated me like an inconvenience. She even argued with me, insisting I gave her $25 (because that's what she put in on the computer) when I knew exactly what I handed her.. I work as a server and handle cash all day, I know my money. This kind of behavior is unacceptable, and it made what should have been a QUICK transaction unnecessarily stressful. read more

I really like this CVS. I have one that's closer, but I will drive a few miles further to get to this one. The pharmacy staff is amazing! I've been there a number of times, and they are professional, polite, efficient and really try their best to help me. When things seem complicated, they take the initiative to explain to me what's happening, why, and what I can expect. That is so helpful and it really makes me feel comfortable and valued. read more

I placed an order for canvas prints at this location that is 30 plus mins from my house as that was the closest location that could print 8x10 canvas prints. I received an email stating my order was ready for pick up. I arrived an hour later and the gentleman stated that he had tried to make my order multiple times and it kept messing up. My question is why was my order marked "ready for pick up" when it wasn't ready at all? I drove over an hour round trip to not receive my order. I also asked the associate to cancel the order and he said he was not able to but I could wait 15-20 minutes for him to try again. I advised I didn't have time to wait and again requested a cancellation and he stated that was not possible. The couldn't make my order and won't cancel! read more

Vaccination Appointment [Roseville CA] Toan was very professional and friendly as he administered my first of two shots for the vaccine. He was well informed and explained what side effects I can expect from the shot and made a couple of suggestions as to what I can take to alleviate the soreness on my arm. He also let me know about insurance coverage which was fully covered by my insurance -whew- I made the appointment online which was very easy. The availability had a number of options. The vaccine area was clean and private. This was my first ever vaccine appointment with CVS and I was pleased with the experience. Review #2915 updated read more

Came in to see if I could find any heel liners to make my new dress shoes more comfortable. They had these "stylish" heel liners that are working very well. Store was well marked, didn't have to wait in line at the register. A pleasant experience. read more

CVS Pharmacy - Heel liners purchased to make new shoes more comfortable. - Drugstores Near Me - Roseville, California

Pharmacy tech needs customer service seminars, waiting patiently to get your medicine and a pharmacy tech that is obviously does not want to do her job would talk to you in a very nasty tone. Deana or Teana is her name . I hope i would not encounter this nasty tech again. read more

I waited in line for 30 minutes on Sunday about my prescription that ran out. I was told it would be ready for pickup on Wednesday. Today (Thursday) I checked online to see if my prescription was ready. It was not even ordered for refill by the pharmacy I spoke to in Sunday. This is very common for this pharmacy. read more

These people are the most unorganized people around..THEY ARE VERY VERY SLOW..have waited no less than 22 minutes in line at drive thru with 2 cars ahead of me. Today I go to pick up my prescription that has been ready for three days. I have been in line for over 52 minutes and they can't find my prescription anywhere.! Dysfunctional and unprofessional! Bottom line, they DO NOT CARE! read more

If i could give 0 stars i would. I'm sure it's busy in the pharmacy, but answer your phones! "Hello, please hold." That's all it takes. I called 4 times and was sent to voicemail each time. No matter how busy you are, there is always time to answer the phone. You guys are useless. You shouldn't work in the pharmacy if you dont care about your patients. Lazy, lazy staff. Do your job better! read more

Pharmacy workers are very rude. Two different occasions they were snippy or just processed my prescription and never said "here ya go" "any questions?" Or "thank you". They just sent it through the shoot on drive through and walked away. I know they are busy but customer service is important! read more

This pharmacy has no idea what's going on, super slow . Wait time for pick up (aka: prescription is ready and they sent a text to pick up) is between 10 to 30 mins!!! Then they always forget to bill work comp, so wait some more!!! read more

Very rude pharmacist in the front counter that assisted me. She was being very judgmental of my aunts accent when she was trying to help me get my information out since I wasn't able to speak. She also gave us an attitude as well while handing us our stuff. Very unprofessional behavior. read more

Your pharmacist "BO" not only hung up on me, gave me the wrong medication, refilled a medication that was not ordered but also had a smart a*** answer talking over me every time I voiced my complaints. Insisted my Dr. called in an RX that clearly would not be something I even take let alone would have a Dr. prescribe, they insisted anyway. Turns out, WRONG DOC YOU MORON!!!! ALSO turns out it was wrong all along. WORST EXPERIENCE of my LIFE with these incompetent, irresponsible and rude so called professionals. I would not trust them to dispense meds to a mechanical bull at this point!! They got the bull part right but that's about it!!! This was the Pleasant grove blvd location in Roseville! read more

Unable to reach a live person to talk to when you want to follow up ur prescriptions or have other concerns that need talking . U have to leave a VOICEMAIL , talk to a machine . What kind of customer service is that. Drive through sometimes only has 1 person managing instead of 2 . Lines inside always long. Medications are out of stock! read more

I wish I could give them a "0" rating. This place has the worse customer service EVER and the wait is RIDICULOUS! I came to pick up my meds which they said were ready, I waited over 30 minutes. When I arrived there was only one person ahead of me I will be switching pharmacies ASAP. read more

The pharmacy here is awful! Takes forever. You wait in line with two people for an hour and then have to still wait for meds they said were ready. Very unorganized, picking up at Kaiser is better than this! read more

Before heading to CVS, if testing is needed; MAKE AN APPOINTMENT. Online or at Kiosk. My NP Parmes, was awesome!!! Very cordial and professional. Took her time explaining and help me with questions. Took tests and updated Covid testing. read more

This review is for the pharmacy, Beau in particular. Had some confusion about why a medication was not filled when needed. Not only did I receive a call back within 10 minutes but the issue was resolved promptly. Thank you Beau! read more

Why is the drive thru pharmacy sooooo slow? Polite service but just too slow. Just 2 people ahead of you in 2 lanes can take 30 minutes!

30 minutes to pick up a prescription. Which is the usual wait time. This place sucks. Never have more than one person checking people out even when there are many people in line read more

With limited options on Christmas Day to purchase needed items the few options available consist of gas stations, CVS and Walgreen's. Since CVS was down the street from the house, it was winner-winner chicken dinner! I was surprised to find the place was stocked. I was there seeking to find some adult beverages and a bag of Original Ruffles. As fate would have it, all the Original Ruffles were sold out, but all the others were available. Just my luck! BUT....the adult beverages were fully stocked. I grabbed a six-pack of Drakes Denogginizer IPA, Voodoo Ranger Higher Plane IPA, some ginger beer and citrus tonic and the big daddy Tito's vodka. Prices were good, the store was clean and for having to work on Christmas Day, the employees were cheerful and spreading Christmas spirit. Definitely will come back to my neighborhood CVS. Until next time yelpers! Be blessed! read more

CVS Pharmacy - Christmas Day fuel - Drugstores Near Me - Roseville, California

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I needed to exchange a deodorant I purchased the wrong kind by accident I picked up one that I'm allergic too . So I walked in to do a simple exchange no big deal , however both the cashier and a manager made it a huge ordeal . I'm not not why this made this a problem . There was a line so I ended up leaving a $17 after tax deodorant that I had already purchased at the store and buying the one I wanted full price at over $17 again . Great way my to rip ppl off . This is the worst customer service I've seen in quite some time . There was a line of customers and no one there could do an exchange ? I wanted zero money back just the correct deodorant. Get it together cvs will never shop here again and won't be recommending any to do so either ! Enjoy your free deodorant! read more

Might as well just show up an hour late because they are not in time and will take patients ahead of you

Most of the time you get a good pharmacist team member & sometimes you win the unlucky lottery & get someone awful, unhelpful & grumpy.

Very quick, efficient, and helpful. Couldn't ask for more. I like the long hours too. Very convenient. read more

The young man assigned to the photo section, Jerem, was extremely friendly, thorough and quick! He took my passport photos, highly recommend! read more

Horrible. You can't even get a hold of a real person on the phone. They force you to leave a message and tell you they will call back and they don't. Now I am standing in line, likely to find out they don't have what I need. A very long slow line. I will never have a rx sent here again. read more

This CVS is the closest services for thousands of people and they seem to know it. Twice in a week I have tried to use services they offered only for them to not work. So, twice in a week I've had to make extra stops with extra driving in atmospheric rivers to get the things I need. One day the ATM decided to not work and today the lottery machine was completely dead. I can't wait for the Safeway to open across the street so this CVS has an incentive to maintain their services and offer more products for better prices. The times I have used the pharmacy were pretty atrocious as well. read more

My go to for last minute necessity's. Now we're here for the pharmacy transfer from Raley's. Great transition. So far great service and our meds are always ready. If not they've expedited our rx's for sooner. read more

I was helped by Jaren! He greeted me right away. He was very friendly and even showed me to exactly the product I needed! Wish there were more Jarens out there! read more

CVS Pharmacy - Helped by Jaren - Drugstores Near Me - Roseville, California

Props to the hard-working pharmacists and pharm techs at this location. It's not an easy job, and CVS never seems to hire enough people as they are always swamped. Still, every time I go in they are friendly and do all they can to help. I will say I have a problem with the CVS computer system, as it can't seem to save the information from my co-pay discount cards and apply them to my prescriptions from one month to the next. I always have to "step over to the window" and spend about 10 minutes re-entering everything again, but this is not the fault of the staff, but the corporate overlords. The store itself is nice, with a good selection. I was able to find an ankle brace for my daughter when we needed one badly, and the two self-checkouts are useful if there is a line. read more

Terry helped me out with passport photos for my kids on the last hour of store hours. All the other photo stores didn't want to do it. He was patient and kind. Thank you for the save, Terry. read more

The staff at this pharmacy need to be trained in customer service. Absolutely terrible. The only nice pharmacist is no longer there. I have been made to feel like a criminal on various occasions due to the type of medication I take. The pharmacist actually yelled from the back that he needed to speak to my doctor before he would release my medication. I said my doctor said he already talked to you. He said No! I'm the only one here. There were about five people in line. So embarrassing. I will be moving my business to Walgreens. read more

I am very very upset with the service at this location. This is not the first time by the same individual who has been rude to me once before. I am not sure if he's a manager or not, but if he is, this is no way to treat a customer who chooses to support cvs for years, rather than big box stores. I came in today purchasing over $100. I had two coupons in my hands I wanted to use. After ringing up my order, he asks me for my cvs number, which is usually done in the beginning. I saw that I had a 25% coupon on my total purchase, and asked if it would be ok to switch to that coupon instead of the $4 off $20. Without hesitation he stated "sorry but I would have to delete everything and start over... can't you come in another time?" I now looked at the long line formed because there is only one cashier, and everyone is already tense with what's going on in the world. Obviously upset, I stated, well that would save me $20 at least, but I guess I will be the better person, and grabbed my stuff and left. I was already stressed by spending way more at cvs than I would have at Walmart or target, but I shop here a lot, and I get coupons that help. Your receipts are books and books of coupons, yet every time I have used them, I get attitude. I would write this individuals name on here, but let's see how much cvs cares about their customers, so Let me wait to see if someone reaches out to me. If not, it will go on there in BOLD. Cvs lost a loyal customer at the moment who also uses the pharmacy. read more

This pharmacy is constantly understaffed, and the employees can be quite rude. I am a retired Air Force medic, and I have chronic pain and high blood pressure. When it comes time to refill my prescription, there always seems to be a problem. I recently went to refill one of my medications, and this pharmacy states it is out of stock. When I called regarding this, they will not answer the phone. I just don't understand how you are educated in a certain field, and incompetence is what I am getting from this particular pharmacy. I am going to consult with my primary care physician and see if there are any other pharmacists in the local area. read more

I went to CVS 1771 Pleasant Grove Blvd to get laundry detergent for my eight-year-old daughter and her friend to make slime and grabbed the oxy clean arm and hammer from the empty slot that you seen I took a picture of in front of the $3.99 sales sign. I also purchased a jug of tide because I needed laundry detergent that I was actually going to use for laundry. When I got to the register, the arm and hammer rang up $13.49. I halready paid before I noticed, but when I received the receipt, I realized I was overcharged. I brought it to the attention of the cashier and she stated that they will go over and look to make sure it wasn't in the wrong spot. I told them even if it is in the wrong spot Walmart got in trouble for this long time ago, and they have to either honor the price but I didn't really care if they could Just give me the right product or my money back because it was just for slime. While I was waiting on them to finish up with their current customers, I walked back over to where I grabbed the detergent to take a picture of myself of the placement of the detergents. When the original cashier and the other cashier finished with their customers, they both walked over to look at the detergent and said it was just in the wrong placement. Shortly after the manager came and her, and I both walked over to the area at which point the two cashiers moved all of the detergents over to the left so it will no longer be under that sign. When the manager seen the new placement of the detergent, she then tried to tell me I seen it wrong and there's no detergent over there where the cell sign was but clearly you see I took a picture. I've been began to record her because I didn't like her attitude and the tone she was taking with me at which point she said it's against the law to record her and she was calling the police on me in front of my eight year-olds. Not only did she call the police, but we were also followed home. Please make this go viral! Worse, most inappropriate customer service ever!!!!!!! "Masteka" is the worst manager ever and needs to be fired immediately! So glad I recorded and so glad I took a picture of the area before they shifted everything over. read more

We scheduled appointment for COVID vaccination in this pharmacy. When we arrived it was nobody there who could vaccinate us. The lady who supposed to do it left for the lunch. She was only one person who could do it. We had to wait almost 40 minutes. What the reason to make an appointment? It is so weird. read more