Completely incompetent pharmacy. Old fat white lady is rude af and never knows how to do her job. She's the only one who never knows how to run insurance and will argue and argue. I was sent a text and called and confirmed everything was authorized (they don't fill Until It is authorized) when I show up they said it needs auth.. any other time I go with any other staff member they know how to run and fill the prescription she the only one who doesn't. They are ALWAYS out of the medication.. was told it'll be here Monday it's now Tuesday and they "don't know" when it's coming in. The bitch needs to fired period. read more

This is the worst pharmacy. Never have the rx ready when I go each month. The last straw - My monthly rx was ordered a week before due and they didn't even fill it and when I showed up they made me wait another day so I had to go without any medication that I take daily. Terrible terrible service. I will be switching read more

Awesome people. Caring. Helpful and overall happy employees They smile, ask if you need help and kat of all care!!!! read more

Very unprofessional. Lied about the things they were able to do to avoid doing it. Phone hung up two separate times from employees not picking up in time. Mind you I was just trying to get an RX number. Lol. read more

Payson deserves a raise. His service was excellent and timely during the holiday season.

Terrible customer service, never go there My prescription was delayed for over a day despite being sent by my doctor, and staff were disorganized and unhelpful. Long wait times and lack of communication made it very frustrating. Definitely considering switching pharmacies. read more

Suzanne I believe her name was older woman at register with grey hair gave horrible customer service

i normally have always had good customer service here but today as I was trying to do a return the older women with the grey hair i didn't catch her name maybe suzanne unsure - stated we couldn't do a return bc we didn't have our ID - okay that's fine but then i asked what else we would so we can come back and make it smooth she said she didn't know what we needed. I asked if i need to bring the original card and she said she didn't know how do you not know? - she also stated it is illegal to drive without a license since I forgot it at home. Then I asked where I can get my photo pickup and stated no one was over there and she said " well I can't be everywhere" horrible customer service I can't believe she thinks that's an acceptable way to talk to a paying customer. Very disappointed. read more

I have never had any problem with this pharmacy or any other Walgreens. The prescriptions are auto refilled and the refills come in on time. They send a text message and an email to let me know the prescription is ready for pick up. Sometimes there is a line at the pick- up window, but it is not the pharmacists' fault. Some customers argue about the price or ask questions over and over again. The employees in the pharmacy are very polite, especially with the elderly people who are sometimes confused and ask the same question over and over again. read more

The customer service is atrocious and negligent. If you're going into purchase items, there probably won't be any issue aside paying over normal price for items you can get at Walmart or Target. If you need assistance and are left at the mercy of rude associates without proper communication skills and respect, good luck. read more

Not sure why the poor reviews. This Walgreen's always has really nice people and has what we need. It has saved us on two separate trips to this area when either we were ill or those we were visiting were. It's great to find meds, personal care items and some food all in one place. For those who are concerned with Covid, please note they have boxes by the very front so you can get in and grab them, pay and be on your way. Better yet order ahead and pick up at the drive thru. Anyway, this place has it all. Be sure and stop by the next time you need a prescription filled and want to grab some laundry detergent without going to a huge store. Convenience and great service is the word here. read more

Terrible customer service. Pharmacy closes for lunch! No lunch time pick ups. More often than not, pharmacy is under staffed specifically at critical hours, 11-2 & 4-6. BelAir on Sunset was (4)+ for decades until Walgreen stole the contracts. read more

Worst pharmacy ever! Don't bother. They repeatedly ignore you and hang up on you. They never follow up of the prescription needs refills or has an insurance issue. You have to call repeatedly and be hung up on. They could care less about zero customer service. They are really soulless. I'm DONE! read more

Follow up call today again was on hold for 1hr 38m 49 secs... Called corporate number to file complaint was given case #, hopefully they will do something to fix this issue. I will transfer my ex to another branch instead. read more

Walgreens - Note the time being on hold!!! - Cosmetics & Beauty Supply Near Me - Rocklin, California

If I could give this pharmacy zero stars I would. My husband and I had an appointment for a vaccine and we waited 40 minutes, even after checking in. Eventually we went up to the counter and they said we didn't have an appointment (we had to show them the email confirmation for the date on time). We waited 20 more minutes after this for the pharmacist to tell us that the shot wasn't needed, even when our doctor told us to set up an appointment. The pharmacist has the worst attitude, would never schedule another appointment here again. I'd rather drive further away to get better service. read more

We were stuck in the pharmacy drive thru line for over 30 minutes. Totally unacceptable! If one person needs an extended amount of time to get a script filled they need to be told to come back around in x number of minutes. Or reopen the second lane to alleviate the issue. The pharmacy tech was nice enough, once we finally got to the front of the line. read more

I have photos printed there all the time and they are always ready and look great. The store is always clean and organized.

Worse pharmacy ever. For the first time ever I left a store in tears! First was on hold for over an hour on the phone. Only to be hung up on and when I call back no one answers. Go there after work to find my prescription, ask questions, and told I have an attitude. A pharmacist by the name of Briana with blond hair is the absolute worse. Every time I go there she is just as rude as can be! Will never recommend this pharmacy even to my worst enemy. Rude! Unprofessional! If you hate your job so much, how about not taking it out on the customers. Don't go there! Absolutely RUDE and UNPROFESSIONAL! Especially Briana! read more

Do NOT go to this pharmacy. I would give them NO stars if I could. The staff has terrible customer service, they never have prescriptions ready or even worse, sometimes cannot find the prescription order. They do not know how to work with the insurance companies and most of the time tell me the insurance doesn't cover the prescription, even after I've used the insurance for this prescription before. They should do a complete overhaul of management and build a more competent and customer centric team. read more

They never have prescriptions done when they are supposed to be done. Most staff doesn't seem to be too nice. Can't seem to get through on the phone. They've closed the pharmacy without notice early right after they made me come back for a prescription since they forgot to fill it, then I drive down and it was closed. Sign was up and said short staffed. I miss rite aid. read more

Never go here. Let me count the ways.... 1. Monthly prescription removed from auto renewal. Why? Because if you don't pick it up when they tell you too, they take away your renewal rights. Lol whatever. Kind of dumb when you take the same medicine for years!! I always have to pick it up. 2. Next, showed up to get my regular monthly prescription, wasn't ready. Lady told me come back tomorrow. Uh,okay. I showed up as told, then was told, "sorry you weren't in line before now. We are going to lunch." So I was turned away. Rudely, If i might add. Get a rope like the groceries stores so no one is shocked when abruptly turned away. Omg! I get everyone needs a lunch break but don't shout it out at me, without any warning! There are no clear and obvious signs! Customer service goes a long way! 3. So I waited the hour, Came back. Only to learn they don't when my regularly monthly prescription in stock. Pfizer is a big company, why is this so hard to source non generic prescription. I'm sure there's a reason why! $$ So now I have to go back again when gas prices are so high! Get it together Walgreens! I'm Switching just after I get this one! read more

Walgreens in Rocklin has consistently told me they are short of staff. Upon looking at Walgreen's complaints online, matters of slow/poor business practices are common with this store and the entire retail pharmacy operation. Walgreens complaints spread nationwide. During my online search. Particularly, California's Attorney General found the corporation liable for $2.8 million for taking time off employee's timecards and denying employees rest breaks. This takes me back to their shortness of staff issues and how that affects customers of their retail pharmacy operations. If you need medicine quick, don't rely on Walgreens to deliver. Walgreens (corporate name: Walgreens Boots Alliance) have harmed their reputation by not hiring enough staff, taking up to 5 hours to dispense medication to a needy customer, having no trained professional staff or pharmacist to speak to for holidays due to increase needs for medication during serious viral outbreaks is pretty serious. Dispensing of important patient medicine (anti-biotics) while being short on staffing during the holidays, taking up to 5 hours to dispense medication, failure to send out a pharmacist when picking up my medication, keeping me on hold for 30 minutes only to report the medication is not ready, after 5 hours is critical to a patient's health. Unfortunately, if you are sick and in need of immediate medication, suggest you pick another more reliable pharmacy. For someone in need of immediate medicine, this pharmacy is not for you! read more

Avoid this pharmacy!!!! I went to pick up my prescription, not ready, told a text would be sent when ready or to come in an hour. Never got a text. When I came there was a long line and everyone is being told they can't get their prescriptions because the pharmacist is on a break. This is a very busy Walgreens. Maybe they need another pharmacist on staff??? read more

I showed up 15 minutes early for appointment for a flu shot. The pharmacist acting surprised like they weren't aware. I was turned away because they said they didn't accept my insurance even though I called that morning to make sure they did. I drove 40 minutes for nothing. Completely unprofessional. read more

In filling a new prescription recently I was told by a pharmacist the the medication was not covered by my insurances, Medicare and United Healthcare, and I would need to pay the full cost, $120. My spose was livid about this and conducted research with Medicare and United Healthcare, and learned that, indeed, this particular medication was fully covered by insurance. Returning to the store to seek a refund of my $120 and have the cost properly covered by Medicare, I was told that Walgreens could not help me and that I must go through Medicare. DOES THIS MAKE SENSE TO ANYONE? Walgreens made a mistake. Walgreens wrongly took my $120. Why should I have to work through Medicare to resolve an error made by Walgreens? This is the kind of pitiful baloney that is destroying Walgreens customer service reputation, and deservedly so. read more

Walgreens a couple of years ago was my favorite pharmacy. The one on Sunset blvd in Rocklin but something happened and I saw a lot of new employees and the old ones gone. I don't know if it is management or what but customer service plummeted with the pharmacy in the last year. I see employees working but getting my refills or new prescriptions filled takes way too long. Like i said, I see employees in the back working like crazy but it's all taking forever and I have heard others complain about the timing of the pharmacy so I don't know who to blame about this. Walgreens, please go back to the way you used to do things it worked so much better. read more

My friend and I dropped off a disposable camera about a week ago. We were told it would be ready in one week. My friend went last Monday to see if our pictures were ready , and a nice man told her they would be ready the next day(Tuesday). It's Wednesday and we just went to pick them up. Apparently they were not there, when we brought up how we were notified it was ready the man (Rob the shiftlead) was rude and talked down to us like we were stupid. Then told us it would be ready in 2-3 weeks??? I'm pretty sure it takes at least a week or a week and a half. Poor customer service, don't come here to get your pictures developed or anything else involving the photo department. Usually everyone is nice and quick, but rob the shiftlead, your a dick and you need a new job. Completely ruined my Walgreens experience. read more

The staff here was pretty unhelpful the other day when I went in to purchase eye drops for pink eye. I proceeded to the medication aisle and wasn't able to find what I needed. Then, as a store associate walked by I flagged her down to ask where the meds were for conjunctivitis. She replied that she believed those meds would be in the eye care section "on the other side". I took "the other side" to mean the other side of the store and not the next aisle. So I walked over a few aisles to the other corner and found nothing but eye care and makeup products. Then I crossed paths with the same associate (short, brunette, somewhat curvy, early to mid twenties). I asked her again for clarification and mentioned she told me the meds were in this side of the store. She replied in a loud, snarky manner that the meds I was looking for were on the other side of the display in the next aisle. She hadn't been that clear earlier, and I was embarrassed as several nearby shoppers witnessed the exchange. I tried to get her name but she wore her store ID on her belt at waist level (which in most corporate and customer service settings is unacceptable). I finally located my eye drops and proceeded to checkout. The cashier (a middle aged lady in her early sixties with reddish colored hair) was the only checkout associate and seemed quite harried as there were several people in line. She scanned my $8.49 item and quoted a price over $11. I remarked the item cost $8.49 and she retorted that with sales tax, the cost was $11-something. Now, Placer County sales tax is 7.25 pct and that amount wouldn't boost the price to that level. The cashier seemed more focused on moving the line and attempted to cover her scanning error by asking me to enter my phone number. Then she pointed out I had rewards but needed to enter my email. She eventually corrected the error but did not acknowledge she was in error. I understand she was by herself up there with a line of customers, but her demeanor as well as that of the floor associate left a lot to be desired. read more

Went to fill a Rx. They said not in stock why don't you go check another pharmacy. Drove out to another they didn't have it. Went back to tell them to order it. Lady looked exasperated that I had come back like she didn't want to spend the time to order it. They ordered it. Apparently it came in 11 days ago but NO phone call or text. Happened to drive by so asked it was ready. They said oh it was ready before but now they have to fill it again so you need to come back. (Last time I filled this same med they said it would take "20 min" and it took 20 seconds because it was the standard quality of one bottle. They are so anti customer service it is pathetic. I used to go to CVS but the closest one closed. Addendum earlier the woman literally said come back this afternoon. My husband went to pick it up and now they say will be ready tomorrow. So will I go tomorrow and they will say the next day? And then when I wait a few days will say oh yeah we put that back the stock because you didn't pick it up??? I am filing a company with BBB read more

Went to the pharmacy customer service girl for help finding a product. She meandered talking with other staff and after a few minutes she finally came over. Showed her the picture of the product I was looking for on my phone. She abruptly pointed in the direction of the products that I had already spent the last 5 minutes looking for it. She rudely said "Well that's where it would be". I asked if she could please check the store inventory? She said, "they didn't have a inventory list". I said, "really?" She then just stood and stared. I asked if she could page someone for me. She did. I can't believe a store would have a person like this as the face of their pharmacy. So rude!!! Very sad. read more

Worst Pharmacy I have ever dealt with. Called to verify when my script would be ready. I was told within one hour. Went to pick it up only to find out it wouldn't be ready for another two hours. They need to get on the same page with their central answering service. Absolutely unacceptable. I would give no stars if that was an option. read more

I want to give kudos to Eric, the store manager, for assisting me with a medication that was delivered to FedEx at this location. I asked if I could pick it up at the pharmacy drive up window. I am mobility limited and this would be a great help to me. Eric quickly responded that he would make sure the meds were available to me at the window. His very kind demeanor was a blessing. I only gave 4 stars to this location (Sunset Blvd, Rocklin) due to the fact that they don't provide motorized scooters for handicapped customers. read more

Every time I swing by to grab what I need to buy, Vanessa has been a pleasure to see and is always very helpful/happy person to cash me out. Thank you read more

I needed to get some medicine since my husband and I are both sick. I opt for the drive thru as I think it will be faster. Nope! 20 mins in the line and the lady refuses to give me my meds says it's only Covid testing yet there's no sign saying they won't give you anything else and the app doesn't tell you. Last time I was here was to get a Covid booster which they were over 30 mins for an appt. On. So either super late or super rude. So I guess if you want to be treated poorly as a customer and your time not valued at all this location is for you! read more

Horrible pharmacy. They never honor their hours, especially after their lunch brakes. They're supposed to open at 2pm but I've shown up at 215pm before and they're still closed. They're extremely unorganized. They will send a text that a script is ready and then when you show up to pick up they have no idea what you're talking about. Such an unprofessional experience every time I go there. read more

Their pharmacy employees are very disorganized. They lack the ability to manage when there's more than 2 people in line. They have poor customer service and are rude. Go down the road to the Bel Air Pharmacy for better service. read more

Great photo prints with cheap prices. So glad they offer this service here. All the staffs are great too!

Customer service really is just not really there and the employees give really bad explanations for why they can or wont do something that is slightly inconvenient for them. read more

I really wish this was a 24 hour Pharmacy! The staff at the Pharmacy are really nice and sweet. I don't usually buy beauty products at Drug Stores, but I was here with a friend so I thought I'd get her a little something, they have a really wide range of beauty products from hairbrushes - to nail supplies, from makeup - to skincare. It's a very wide variety read more

Walgreens - a display of neutrogena products - Cosmetics & Beauty Supply Near Me - Rocklin, California

This place is litterally A JOKE. A Lady named ADRIANA! You need to take an anger management class and change your attitude towards your customers. You can't have attitude and mental issue if you want to help your cusotmers and be A Pharmacist. I've arrived here at 8:30p.m to pick up my prescription but they said it' will take 15 minutes to fill up. I said, "Okay I will wait 20 minutes in my car and come back. I came back at 8:50 p.m to pick up my prescription but I was missing one of my medicine. I told her I am supposed pick up 2 medicines not one and then she goes off "We're closed you have to pick it up tomorrow bye? are you serious? are you A Pharmacist? You have no intention to help your customers but want get paid ? She literally shut the down take the Pill you have today. Period Bye? I would never thought I would experience this rudness and disrespect before. Now, I can't take my medicine which I'm in absolute pain. thank you for ruining my health and my day! Hope you get fired. read more