I cannot express the terrible and unprofessional treatment from Bill, the pharmacist. 4 weeks ago I had a toenail removed and acid put on the nail bed to prevent it from growing back. I've been back and forth WEEKLY to my podiatrist office and given antibiotics and low dose pain medication. Maybe 6-8 pills only. I had to keep following up until last Friday when I had to cancel my appointment because I thought taking my husband to get his dialysis chest catheter changed was more important considering he only has 5% usage of kidneys and in dialysis 3 times a week. After all that, I went to the urgent care NEXT TO THE DOCTOR OFFICE because it was still draining and was only given a few days of pain meds. A WEEK LATER - 7 days to be exact, which is today, and I'm back on antibiotics and was only prescribed 3 days of pain meds because the extra strength Tylenol was upsetting my stomach and I also have an abdominal hernia that needs repair next month. Too much Tylenol was causing me to vomit but I have stage 3 kidney failure so I have to be careful with what I take. Did I mention I dealt with bulimia and anorexia for 10 years. I left my podiatrist with my toe wrapped up because it was STILL DRAINING and has green sludge. Now, mind you I have gone back to the SAME PODIATRIST OFFICE EXCEPT LAST FRIDAY. BILL took it upon himself to call my doctors office to find out about the course of action for care because as he put it, "every couple days I was getting pain meds" - NOT TRUE - if he would have looked at a calendar and each prescription, he would have realized I was only prescribed meds for a few days, I'm talking 5 or 6 pills to last a week. I kept trying extra strength Tylenol and Tylenol pm to sleep and it wasn't helping. It's none of his damn business what course of action was being taken with my doctor. It's a teaching office so different residents would send in my meds BUT ALWAYS FROM THE SAME OFFICE. I use this cvs for my pcp, psychiatrist, neurologist, gynecologist, kidney doctor and hospital....I don't doctor shop, I'm there 2-3 times a week and for him to call my doctor office to inquire about the course of action is honestly none of his damn business. He DIDN'T DO his due diligence to research or even call me. I showed up at the pharmacy with a message I had to see the pharmacist. He threw the blame on the doctor but if he wouldn't have overstepped, I wouldn't be sitting here on a Fri night, not able to sleep and having to cook for 12 people tomorrow for Easter. My toe is swollen and still oozing, my husband is sleeping because he had 5 hours of dialysis and my 2 step kids are trying to be quiet.
5-10 minutes of research would have answered any of his questions.
This isn't the 1st time I've had a problem- my neurologist was trying different muscle relaxers to help with my spasms and I was left a nasty voicemail about that medicine and my neurologist office told me I shouldn't go back with his attitude.
Laura, the manager, has been very understanding and nice but I point blank asked what I DID WRONG to warrant his behavior and there's nothing. I will be filing a grievance with the state of Michigan because I am completely embarrassed by his actions calling MY DOCTOR ABOUT THE COURSE OF ACTION THEY WERE GOING TO TAKE. Newsflash- he isn't a doctor and quiet frankly,it's none of his damn business.
I am dealing with a lot mentally- depression, severe anxiety, complex ptsd and a personality disorder. I have been disabled for 12 years and have never been treated like a common criminal. I am all about advocating for yourself, especially when you are labeled, as I guess I am.
I wouldn't send my worst enemy to him to fill a prescription. Just because he was a pharmacist in Florida during the opioid crisis is not my problem when I'm literally having ALL MY PRESCRIPTIONS filled at 1 place.
I know he wasn't the only one, Miriam, a pharmacy tech, has questioned me before about my meds - especially last Fri asking why I only had 3 days of pain meds and no antibiotics. She has been rude to me constantly and has even walked outside to see if my husband was in my car because I was picking his meds up.
He had a stroke and he literally couldn't walk 2 years ago.
I have gone back and now am extremely concerned what's going to happen next month when I have abdominal surgery and mesh placed.
When the pharmacy manager takes 5 minutes to check the actual dates and realizes it's only enough meds for a few days, there's a real problem. Laura is fantastic and Angel as well. Both are friendly and actually smile.
If I could give them a "0" stars, I would.
I'm dreading tomorrow because I'll be on my feet all day cooking with an inferior medication.
I am mortified to even go back to my podiatrist because I go every 9 weeks for nail maintenance.
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