The pharmacy staff at this CVS location (5 mile/Middlebelt in Livonia) absolutely made my day. There are times when life is just one huge pain in the ass and you feel like Ben Stiller in every Ben Stiller movie - you know, when nothing goes right and literally everything goes wrong? Yeah, that kind of pain in the ass day. Anyway, I walked into this store with negative energy all around me and walked out rather spritely and caught off guard by my experience. There's usually about a 75% chance (at most) that my prescription is even in stock. I walked up to the counter and found out it was in stock (1 star). Since it's a controlled substance they require ID. Left my ID in my pants pocket but luckily had my passport and another form of ID that was sufficient (2 stars). I decided to sit and wait for it, which I was told it would take 45 min to 1 hour due to the back log (still 2 stars - can't hate on them for being busy). They called my name about 25 minutes later and in half the time they said it would take. We're now at 3 stars in this experience. Then I went to check out and pay. For the last 18 months my prescription has been $79. Today it was $115. We went from 3 stars to negative 17 stars in about a 30 second span. Had I not witnessed the rudeness of 2 customers ahead of me, the gasket would have been blown. A-hole hat trick without even trying... So it turns out that the cost went up and the script was now $102 and change. Being the Ben Stiller that I am, I literally had $98 on me - no more, no less. Here's where the stars make a raging comeback... Bless her heart I did not catch her name, but a woman behind the counter tried endlessly to run discount card after card to try to bring my cost down (Hint: www.goodrx.com). Unable to do so, the original pharmacy tech cashing me out (her name is Jeanette) came to my rescue. I kid you not, she reached into her pocket without hesitation and pulled out the difference to help me get my prescription filled. It was literally the nicest thing a complete stranger has done for me in a long time. I have to believe that I'm not the first person to be in that predicament, so I don't know if she makes a regular habit out of rescuing people in a pinch or if she just appreciated that I was not rude to her like the other customers in line... Either way, she has no idea how much she helped me today. I hope she reads this and knows that I will be paying it forward! read more

This location is still terrible. 15 minute wait in drive thru. No apologies. Just their own complaint that they don't have enough staff. That's not my problem. Hire more people and stop trying to save a few bucks making customers wait. read more

Horrible customer service by the pharmacy staff (not the actual pharmacist). They don't know how to wait on more than one person at a time. Will never go back there. read more

great service and a clean store. I'm glad I went to that location. I will be returning

The Pharmacy staff is terrible. It's always the same lady trying to hold my medication and question why is my doctor prescribing me certain medication. I have a problem here every single month consistently. She always have an attitude and is very rude and unprofessional. read more

What a change from my last review. Stocking is way down from when they refurbished and their pharmacy workers are rude and fill prescriptions not when they say they will be ready. They always say you will get a text message when your script is ready but I never do. Only go there now because its convenient to where I live. Its practically impossible to get a live person on the phone now for the pharmacy. You have to leave a message and wait - and hope - someone calls you back. read more

Abysmal. Awful. Terrible. They are understaffed and you can tell the staff that is there doesnt want to be there or help you. Now, they have put up an electronic wall between you and solving script issues with a god awful "virtual assistant" that hangs up on you and will not forward you to an actual person. We have been coming here for over a decade but its just too awful. Now, looking into alternative pharmacies. I dont hold the actual people responsible for terrible experiences but the CVS company for driving terrible customer service. read more

This place is a massive rip-off. Needed to grab some melatonin for our son and it's $6-$7 more at CVS then at another big-box store down the street. read more

CVS Pharmacy - Drugstores Near Me - Livonia, Michigan

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pretty good. I got in and out of there pretty quick. overall very good.... I also like how they usually have alot of bandage options.

Had a surgery scheduled for a following Monday and had to get a Covid test. Show up with confirmation code and everything and they don't even have the testing set up and send me packing. Tried to get info on how to resolve the issue but the lady explained I'm on my own. read more

Doctor faxes in prescription for .5 Lexapro. Pharmacist doesn't receive it. I call pharmacy, they say they will refill anyways. I go to pharmacy... they refilled a TRIPLE DOSAGE from 2 years ago - that would have LITERALLY killed my child. CVS Pharmacy sucks. Won't ever go back. BTW - they pulled the same thing with me a few years ago at another location. Refill for back medicine, they gave me UPPERS!!! WTF??? Filed a lawsuit - pending. read more

This pharmacy is so busy that they have terrible customer service! It's a pill factory and they don't care.

Terrible customer service. The new pharmacist there has zero manners. I'll be changing pharmacies.

Had several coupons. What I assume to be the manager as he's 70 years old, was checking me out. He told me there's nothing there. And nothing he can do about it.I simply say there's gotta be away to resolve this. He informed me "well there isn't" and that I should have my card scannable, I spend annually 4K a year at cvs. IVE NEVER HAD A CARD. And never an issue. I tell him alright well try ringing it up again. After 20 minutes of me trying to figure it out on my own like it's my fucking fault. Horrible customer service. Rude as hell. And then finally after 10+ other customers awkwardly dodging past me. He finally re rings it up. AND WHAT DO YA KNOW IT FUCKING WORKED. Get fucked. read more

While I've never had the personalized experience of reviewer EmilyB (that was truly a wonderful experience), I'm not surprised by the service she received at this CVS. All the employees both in front as well as the pharmacy are wonderful. Its rare these days to walk into a chain store and consistently receive polite, fast, friendly service and having shopped other CVS stores in the area, I know this store is exemplary. The managers have changed but the employees seem to like this store/company as many have worked at this store a long time. Happy employees usually mean happy customers. read more

Had a coupon for 20% off placed onto my card. Bought a dehumidifier that was buy one get one 50% off. I only wanted one but was unable to use my 20% off to buy an item not discounted or on sale. Manager would not override computer to compensate the computer disorder in ringing up my item with 20. % off. Very discouraging to go to a store to use 20% off offer and get over charged by a computer issue and have management not correct the error. read more

Went to the pharmacy to ask a question about an item in the pharmacy. The pharmacist was rude like he didn't care what I was asking him. He gave me his opinion but had an attitude. I don't know if it was a bad day but the attitude wasn't necessary read more