I've been shopping at this CVS since my kids were little enough to ride in strollers, so I've seen a lot of changes over the years. I can honestly say this store is run better than it has ever been. Katherine is an incredible manager. She is attentive, professional, and truly cares about both her customers and her team. It shows in every aspect of the store. Juju, who is often working the front, is always so warm, welcoming, and friendly. She greets customers with a smile and makes everyone feel appreciated. Lorenzo and Leticia are also outstanding employees. They consistently provide exceptional customer service and take obvious pride in their work. It's refreshing to shop somewhere where the staff genuinely cares about helping people. This entire team has created a positive, well-run store, and it keeps me coming back. Thank you all for making every visit such a pleasant experience read more

Came in for passport photos and Juju was so kind and helpful from the beginning to end. She had customers at the register and multitask very well. She was such a pleasure in today's world where workers dont try anymore. I wanted to leave a review and give her her flowers. Juju thank you! read more

CVS Pharmacy - Passport photos done! - Drugstores Near Me - RANCHO CUCAMONGA, California

Hats off to JuJu at this location! Juju went out her way to stop what she was doing and help my wife and I get a price on cereal...she was kind and helpful and rang us up at the register after helping us in the aisle..Juju is the kind of employee every customer dreams of! read more

Tonight I was helped by a young lady named Juju. She did an incredible job multi-tasking and helping several customers at the same time, while still providing great customer service. She treated everyone with respect and a smile. Thank you Juju for your help today, you did a great job! read more

I think this CVS is a nice store. Always clean and well managed. Leti (sp?) is an especially great employee/manager. Very kind and helpful! read more

Came in today and juju was very helpful and kind... she always help me getting my stuff from the backroom.if they are out stock... she is a brilliant worker and cvs should recognize her work!!! read more

This pharmacy really turned things around. I used to dread coming here, but ever since my old pharmacy permanently closed last year, I was forced to re-use this location's services again. The counter staff are always polite. The actual pharmacists are very knowledgeable. If there is a line at the cashier window, it seems to move faster now. Maybe five years ago they were frequently screwing up my name, insurance information, pickup schedules, preferred quantity, etc. Now, I don't really have any issues that I can think of besides CVS' annoying use of telephone AI "assistance..." but that's probably a corporate fad. I hope the pharmacy staff get their pay increased, because who knows how many people migrated over once Rite-Aid and others closed down. read more

Great staff, very helpful. It's so obvious this pharmacy is short staffed, they obviously over worked and running, not walking, back and forth. CVS corporate should increase the staff in this store. read more

this is a detailed message coming from an Instacart shopper as well as a retail employee who works as a cashier; as I walked into complete my order at 11:50 PM. The store closed at 12 both the store attendance (cashier) and the manager juju were extremely hostile upon entry only for the fact they close in 10 minutes. I understand you're upset at that but you should be more excited to finish with your customers to clock out at 12. (didn't even let me finish shopping a 3 item order) You work in the service industry not for yourself. I said I would contact corporate, but I need their number so if you guys try and go in there, but they are extremely rude. read more

They are always amazing!! Been going since it was Savons. Only get prescriptions and pictures here. read more

I ordered a photo book online. I called to see if it was ready and spoke to Lacy. She said they didn't have the book I wanted. She called another store to find the book I wanted and sent someone to pick it up so she could complete my order. That's great customer service. The book turned out great too! read more

CVS Pharmacy - Drugstores Near Me - RANCHO CUCAMONGA, California

Overall found what I needed fairly quickly and was able to get everything needed. Great selection of Hallmark cards and gift wrap! The store was well stocked, but some merch is locked behind glass making shopping take longer than usual, as there are only a couple staff present. Glad they have self check out! read more

This review is for the pharmacy only. Pharmacy techs that fill your order at this location have such a nasty attitude. ANNETTE is THE WORSE . She is BIG BULLY and RUDE. She was so disrespectful and condescending to me for no reason. The only person that was nice was the cashier. I will make a formal complaint to corporate about Annette. She shouldn't be working with customers. You can tell she hates her job. CVS location off Foothill and Vineyard in Rancho Cucamonga have much better staff. read more

Zero stars I'm avoiding this location at all costs. Nose ring chick and tattooed eyebrow woman working at the check out counter were so rude. They didn't care that the photo cards that I paid to get printed out came out incomplete and bluntly told me to go online to try to figure it out. read more

This is got to be by far the worst Cvs ever you know I've lived here for like 20 years and when I first moved here this Cvs used to be 24 hours used to be the best Cvs I've ever gone to now it is by far the worst Cvs I've ever been to always screwing up my medication's. I remember I used to get a box delivered to my house with my medication's in perfectly packaged you know telling me every day every afternoon every night, the times everything to take my medication's. It was perfect cause I could put them in my pocket take them with me. I used to do that all the time now they got rid of that even before that during Covid I got my medication's delivered to my door. It was free now with my insurance. They screw me over again. What a joke of a country now Cvs always screws up my medication's all the time now my doctor prescribed me Percocet for my chronic back pain right I had a procedure done on my back and guess what Cvs did. They lie and say that my prescriber has not cannot be contacted and I know that's a lie because my prescriber constantly tries everything for me to get me my medication's and Cvs constantly screws up over and over and over I don't know how they are in business just like their employee who screwed over my packages three times when I try to do a pick up request so when I go pick up my packages, she screwed up not only my Tiger Balm, but it's not even the same format as airborne. I don't understand how these people are so incompetent to do their job!!! I could do your job better than you. can and I can't even get hired at the Cvs. I'm on the spectrum. I'm smarter than you do your job. read more

I was happy with my entire experience. I made an appointment for the same week. I checked in easily. My information was collected online efficiently. The practioner was amazing and compassionate. She took her time listening to my questions and concerns. I have already recommended and shared my experience with others. I also learned of additional information while at my visit. read more

I went there to get insulin refilled and the lady told me it would be ready the next day. Go there the next day and they say they don't have it. They said they would call me but they don't even have my number so explain to me how you are going to contact me. Do they ever have anything in stock or do they just lie and play doctor. read more

Today, I went in to this CVS and a young lady, by the name of Juju was working the registers alone however, she effortlessly assisted at least six people within a matter of minutes, all well maintaining great customer service and a sweet smile. I hope CVS recognizes her hard work because I sure did, she is greatly appreciate. read more

My first time couponing and I needed some serious help. Lety was so helpful, patient, kind and efficient! If it wasn't for her, I would have walked out and gave up. I'll definitely be coming back to this CVS. read more

Pharmacy staff has always been so kind. My daughter has an asthma medication that isn't covered by my insurance but she needs it, so I pay out of pocket. Consistently, the staff has always tried to help me find the cheapest price through their discounts. The pharmacist, Sang Huynh, is amazing. No matter how busy it gets, she is very kind and professional. I just saw her walk a teen to the cold and flu aisle to help her and her mom find cough drops even though she was super busy. So happy that they all work at my local pharmacy. read more

No one wants to be waiting inside a pharmacy with potentially sick. So why then, would an employee make you wait in line twice? Ms. ALESSANDRA was the lady who "helped." I waited in line patiently the first time and so when it was my turn, I handed over the prescriptions. She already had this , "I dislike my job" face and the attitude definitely matched. She rudely remarked, "You need your ID because this is a narcotic" all loud for people to hear. When I politely explained that I'd run to my car quickly and bring it, she stayed silent. I ran to my car and was back in no more than 2 minutes. I get back, hand her my ID, and Guess what!?!?! This lady made me wait in line again! UNBELIEVABLE. She wouldn't even make eye contact with me. What an awful person to have working in a pharmacy when so many are probably not feeling 100 percent. read more

Most of of the workers are super nice and sweet. The cashier around 1:08 was really rude and extremely passive aggressive! I purchased some photos night before. She"couldn't " find them! Eventually she found it 20mins later. Believe her name was juju . Didn't like how she describe the customer that needed help in line behind me . read more

I came in this afternoon to pick up prescriptions and photos and to check for a beanies baby. They didn't have the beanies baby I was looking for :) that's ok. What stood out was the customer service by their manager David. He was so kind, accommodating, and customer oriented to make a conversation with me. He provided a plastic bag so my photos wouldn't get wet because it was raining outside. Great job David, I won't forget there are great leaders out there. read more

FYI y'all, they are NOT open 24 hours anymore. This applies to the store and the pharmacy, all night shopping is a thing of the past.

Stood in front of the registers for 5 minutes. Even dropped my wallet and still no greeting. Two male employees behind the counter didn't even acknowledge me but were discussing their work schedule instead. I used the self checkout. Good nail polish selection though. read more

Blah, blah, blah... This review is solely based on the rude pharmacy technicians. For the most part, I always get what I need in a timely manner from the pharmacy (hence 2 stars instead of 1). However, lately it seems as though the pharmacy technicians just can't be bothered and provide inadequate and rude customer service. Not sure why I continue to frequent this location. Comfort, maybe, but do yourselves a favor and be polite to your customers... read more

*PLEASE READ BEFORE USING THIS PHARMACY* I was promised that a prescribed GLAUCOMA medication would be filled/delivered the next day 3 different times. Ten days after the doctor called in the prescription, still no medication with absolutely no follow up or communication from this pharmacy. Right eye has already been removed and it is imperative to keep the pressure down in the left eye to keep from going completely blind. Totally unacceptable!!! *********DO NOT USE THIS PHARMACY! ********* We will be transferring all prescriptions to a different pharmacy! read more

Great store , great employees, very clean store . And they greet you when you walk in the door

Trash pharmacy. Had me wait there for an hour and kept telling me it'll be ready in 5 minutes. I sat there waiting and waiting until I got up and asked for the third time. Then they tell me they don't even have the medicine. Don't waste ur time coming here, did not apologize until I got angry. Thanks for wasting an hour of my time, so unnecessary. read more

I called the pharmacy 11-23-22 The stupid pharmacist said I had 30day of prescription but the doctor Prescribed for 15 day

Not sure who the night manager is but every time I go in there he is always rude. I've tried to add cash to a prepaid card and he always comes up with an excuse. This CVS is the closest and most convenient to me but his service forces me to go to the 24 hr location on Euclid and Foothill. That CVS has a completely different energy and always fulfills my needs. Will NOT be returning to this location. Sorry not sorry. read more

The young cashiers like to talk crap about the customers before they leave and don't care if you hear... just confronted dude and he was shaking... I'm a paying customer and I saw a friend and long story short you don't call some one a weird white guy for looking at someone they know and haven't seen in awhile. They also are high as can be and steal the amounts on the gift cards. Crazy how places are so desperate they hire people like that read more

Terrible pharmacy. Tells you they have your medicine in stock and when you get there tell you they're out and to go to ER to get more. Didn't care at all to help and clearly can't manage the team to stay organized. read more

Wanted to give them a try because I normally fill prescriptions with Walgreens and immediately regretted it when coming in. Flippant and rude technicians and pharmacists! If you don't like people get another job!!!!!!!! Pitiful customer service! CVS will not get my money because of that team. Have a good one. read more

This was my go-to CVS for years as I lived nearby. I stopped in today and was completely ignored by the cashier Marcus. I'm guessing he was hoping if he made me wait long enough I would go to the self-check. Never acknowledged me, so rude. Had I not asked him if the check-stand was open, I'd probably still be waiting. He rung up my greeting card and didn't ask if I have a CVS card, another first. You do realize, Marcus, if people all use self-checkout you're no longer needed. Two stars because the store looks great and is well-stocked. read more

:lll it's great cvs location and Covid compliant just the staff would be only down fall

Dave the store manager assumed that I was stealing late at night and told me not to come back. I showed him that I was wasn't stealing and he still proceeded to make me leave the premises. I hope the higher ups are able to talk to Dave . read more

I fill prescriptions here regularly. It try to get them filled all at the same time so I don't make multiple trips. They have a plan where that is supposed to take place but it never does. The pharmacy is almost always super busy. It takes a while to get things filled if you don't call ahead. The staff are very friendly and helpful. They try their hardest. I think the work load is a bit much for the number of staff in the pharmacy . read more

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4 stars for my local cvs store! (Can't speak to the pharmacy side since I go elsewhere) Love that it's 24 hours for when I forget in the middle of the night that I ran out of makeup remover, contact solution, or other feminine products (mainly the latter). Their customer service is great too! They always greet me right when I come in. And one time, a coupon that printed out through the coupon center didn't work at the register, but the associate gave me the discount anyway! Doesn't get better than that. It is on the more expensive side because it's a cvs, but I never go without a coupon (which you can always get by scanning your card at the coupon center!). read more

It says Drive thru then you come here and it's not there. They should have updated their website and not deceive the customers. Plus no notifications that your meds are ready. read more