Pretty standard as of all the major pharmacies. I had to get a prescription filled for my daughter and this was the closest location to the Urgent Care we went to. They called in the prescription at 11 AM when I arrived at 12:30 to pick it up, they said it was not ready yet and it would be an additional 30 minutes. The store is organized pretty well I could find everything that I needed. Since I had time to kill I did a little bit of shopping. I have the CVS rewards program so I had some coupons to redeem. That always makes the shopping trip a little more bearable as the prices are a little bit higher Than at a grocery store. All in all not bad. After half an hour was up my order still was not ready so I had an additional 15 to 20 minutes to wait. As long as you are not in a rush, it's a decent store to visit. read more

CVS Pharmacy - Drugstores Near Me - Owings Mills, Maryland

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Where do I begin. There's always a long and slow line for the drive thru at this location. You leave and come back and your prescription has been put back because you can't ever get it because of the long slow line. They promise to reenter the prescription again and you finally have no line or waiting and guess what? They never reentered the prescription, so you're told to come back in 30 minutes to get yet again another slow and long line. This is the worst CVS in the state. They definitely need a change in management and staff. read more

I noticed the reviews for this store aren't great, but I've been here a few times and the service has been great. I've always been able to find what I need or get assistance when needed. On this particular trip I had the pleasure of being taken care of by Dontasia who is fairly new and was so friendly and inviting. When she was uncertain about how something rung up she excused herself and told me she was going to ask the manager. I totally respect that instead of wasting time guessing. She ran into another little bump and got the manager Giselle who cleared everything up. Both Giselle and Dontasia could teach a class on customer service with a smile. Keep up the good work, and CVS don't let them go because good help is to find read more

CVS Pharmacy - The high has knocked out the electricity. They're closed for a minute - Drugstores Near Me - Owings Mills, Maryland

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TIME MANAGEMENT AND COMMUNICATION WITH PATIENTS I got meds sent to CVS after I left Urgent Care at 5:05 P.M. I didn't expect to get them immediately, but at least at the end of the night. I wait in a long line and the lady at the desk says she can't give an approximate time it would be ready, but that implies that it would be ready at some point. I waited. Got back in line after waiting 2 hours. They say it still isn't ready. I accept that I'm not getting it that day. I leave. Came back in the morning on my break from work to see if it might be ready, or if I can get back in the queue for waiting. I get told my insurance doesn't cover it. That's fine. The problem is they told me I could get it in the aisle. So not only did y'all waste my time by having me wait 2 hours up until y'all closed, but you didn't tell me within those 2 hours that I could have just bought them over the counter and avoided waiting. Foolishness! I'm so irritated! read more

Had an appointment for a vaccine. Arrived early and checked in. Waited 25 minutes with no communication regarding the delay. CVS care member and made appointment through the portal. Team asked twice about name and birthdate. No explanation for delay. If team members cannot communicate reasons for delay and no customers in line when arrived, How can I trust my health care to people who seem to present an incompetent persona. Explanation for delay would have been the proper approach. Had me sit behind a screen and ignored my presence. read more

You would think drive thru testing would be a quick and easy experience. It is not. My son's appointment was scheduled for 1:40. We arrived at 1:25. I reached the window at 1:55. It is now 2:04 and no test has been administered. Meanwhile, a line has formed behind me and some people just want to pick up a prescription. This is ridiculous! Surely, in year two of a pandemic CVS has perfected this process!? read more

CVS Pharmacy - Drive thru testing - Drugstores Near Me - Owings Mills, Maryland

Ok. I've hit my limit. This is the only CVS that is drive thru in this area. There have been so many instances where I attempt to utilize the drive through and they have an excuse as to why I can't get my prescription. They put signs up that are clearly not provided by the store to tell you to come inside because they don't want to open another register. That is unacceptable. Sick of this place. read more

The good: ample parking The bad: my last 3 prescriptions have taken an act of a 2008-2023 Congress to get filled. Pharmacy line is often super-long and slow-moving, plus there are usually few cashiers working. I went 3 weeks ago and the drive through was closed for lunch, same as the interior pharmacy. This new location had such promise. Sadly it is now a promise not fulfilled. read more

We went there three days ago and everything was exactly as it was three years ago, so it was another positive experience. A particularly nice aspect of this store is the large size, as the selection is really good. read more

My first visit here. It was pretty neat and clean. Well stocked and the clerk was personable and helpful. I came in to use my EXTRABUCKS on some batteries, they didn't have the type I was looking for but GREAT GOOGA MOOGA, why are batteries so expensive now??? Sheeesh, but I digress, it's a convenient local neighborhood CVS, pop in! They also got 5 stars because I happened across my elusive AquaHydrate water that I've been looking for for months. If they stock it here I'll definitely be in here often. read more

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This is a pristine and new cvs. I love it. Cvs is a couponers heaven. Everything is up to date and well placed here. Nothing out of place. I was so excited to see they were building this here Clearance is good and the cashiers are all really friendly. read more

I wanted to wait to see if they are consistent. Luckily they are! The staff members are very kind. The store is clean and easy to navigate. Overall I believe that CVS is pricier, but the weekly coupons will make the trip worth the visit. read more

I can't get anyone on the phone!!! I've been calling the pharmacy for 2 days about my prescription. Once I waited for 30 minutes. Don't tell to get the app... that's not much better. I tried to post this but I had to give it 1 star to get it to post. read more

DO NOT GET YOUR COVID TEST HERE. I sat in a line of 5 cars for over an hour; it was one person per hour, and that's with an appointment. The place directly across the street does them in under 5 minutes. Making people with a possible covid infection wait in hot cars for over an hour past their appointment time is unethical and disgusting. read more

The store is very nice and clean, however, god help you if you need to pick up a prescription. This is my second trip to this store today. The first time I waited in line for 20 minutes only to discover my prescription wasn't ready. I'm back in the store again to try my luck, and I've been waiting in line close to thirty minutes, and still have three people ahead of me. Uuggghhh... This will definitely be my last time using this pharmacy. read more

Absolutely terrible! Avoid this drive-thru pharmacy location at all cost! Dropped off one Rx to be filled and was told it would be ready in an hour. I was also told I'd receive a text when it was ready. After waiting around the area for 1.5 hours I drove back to the pharmacy, to the drive-thru, where I sat behind 2 cars for 15/20 mins! I wanted to leave, but I was stuck. Once in line you can't get out. When I finally get to the window the lady tells me the insurance wouldn't cover it. Ok, but where was the phone call to let me know that?!! I wasted so much time waiting around. Unacceptable! read more

My husband and I used CVS Minute Clinic on June 29th for Covid#19 testing. More than a week later we are unable to access the test results. I keep inputting the same information in the online regristration form and being kicked out. I have called many numbers for CVS and get recorded messages each time. I visited the store and was told the pharmacy was closed. I believe this is just another form of Medicare fraud. I'm contacting the Office of the Inspector general and my congressional representatives to have an investigation into this matter. If CVS cannot offer the testing and results in a timely manner, they should not be doing it at all. read more

Really can't understand why I'm standing outside in the cold with my daughter and a bunch of other people waiting for the store to open. If staff is late there is leadership in place where the store should still be able to function. If not... why lead! I'm really pissed off because I drove here for a very specific purpose on very limited time. However, since the staff is late SO IS EVERYONE ELSE to where they need to be! It's now been 13 mins! read more

They are terrible with refilling prescriptions when time or sent over by doctor.

The drive through covid testing is extremely helpful during this time however it was extremely inconvenient today waiting in like for an hour just to find out the label printer is not working. No one came out to let everyone in line know that it was broken so we could get out of line. Instead we all had to wait to get to the window. I feel extremely sorry for those who were simply picking up a prescription. I recommended even handwriting patients names and collecting samples and have whomever takes the samples take the printed sheet of labels when the printer was fixed. No solution or improvising was done for the customers experience. read more

Fast service and friendly staff. New store so it's nice and hopefully customers help keep it that way.

Went in tonight to pick up pictures I ordered online and had the worst experience. Went up to the line where the woman tried to charge me, I calmly explained to her that I paid online when placing my order and showed her the emails i received from cvs for my order as well as my pnc bank account to show her that I was already charged. She then proceeded to tell me that I did not pay and she cannot give me my pictures. She was then rude and did not to try to help see what went wrong. Instead she kept saying theres nothing she can do and that I cant have my pictures because I did not pay. Overall she was the manager and she was rude and did not try to help but instead focused on accusing me of lying in regard to paying. In the end I read my order number again from my email and then she says oh you did pay and I am completely confused about the issue because the slip on the front clearly said "online order paid online" in red. As a result I will be contacting corporate about how the manager Teresa Sanders was unprofessional and really tried to charge me $50 over again for pictures that were already paid for especially when i had proof of the payment. read more