Worst Pharmacy Experience Ever. MIRANDA! Wow what a poor excuse for someone working in the field they chose. No respect and outright disrespectful to my family member picking up an emergent medication that was called in. Further more wouldn't release this much needed medication when all required documents were present. Nothing like delay of patient care. Nice going MIRANDA. Way to go CVS. Shoppers BEWARE! read more

This place is the worst ... the pharmacy is grossly mismanaged, disorganized, and incompetent. Customer service is the worst. Rude, unfriendly. read more

So you can't even talk to a human anymore at the pharmacy. You have to leave a message and wait for a call back, even to check to see if prescriptions are available if the automated system doesn't work. If they don't even want to talk to the people trying to give them money, there are plenty of other pharmacies who will. read more

Very clean store and kind employees. This CVS has a lot in stock compared to others I have been to. read more

CVS Pharmacy - Drugstores Near Me - Mesa, Arizona

Love this pharmacy!! The team members are always friendly and helpful. Have never had a problem with any purchases or with the pharmacy (which is our primary reason to visit this location). I have seen/overheard some customers be so rude to the pharmacy staff. I don't understand why because my experience has always been pleasant and positive. Customers need to remember to be patient and respectful. read more

Always have had a pleasant experience at this CVS and their pharmacy. They are very professional and helpful in their interactions, even when they are treated poorly by the public. Thank you for being wonderful and kind even when the world is not. read more

Love this pharmacy and staff: they are extremely helpful and willing to answer questions.

I have had the most pleasant experience at this CVS CONSISTENTLY!!! TONYA THE STORE MANAGER JUST HAS GREAT ENERGY! You can hear going around the store greeting and having conversations with all her guests! She knows them by name! - And they seem to LOVE HER RIGHT BACK! It's a Saturday, busy, and she knows Service is THE PRIORITY!! My visit from the pharmacy, to beauty, to self check- out help- was so catering!! THANK YOU TONYA AND TEAM! Way to STAND OUT!! read more

What's wrong with the women cashier. She doesn't want to speak to a customer because she thinks she's busy or something but this location is not busy I came to this location 2022 not busy and today is June 2025 not busy! She said people steal from the store because I wanted to buy an item there and not available. My opinion seems like the workers there take them all before customers can purchase them CVS need to hire good human at this location read more

First and last time at this CVS pharmacy location! I came here in search of the Valentine's Day Hello Kitty greeter, which was supposed to be here, per their website. Checked the business hours the night prior to coming here in search of the item. Per the CVS location on the CVS website, they were supposed to be opened at 8:00 AM. I came here around 8:30 AM to find the doors locked and MULTIPLE other customers and pharmacy workers locked out of the store, waiting for the store to open! I walked up to the store to check if maybe they had different hours posted and nope! There was another customer waiting at the front door and she said she was also waiting for them to open. She also knew that they were supposed to be opened at 8:00 AM. She said she was currently writing an online review for this location and she had been waiting there since 8:00 AM just to pick up a prescription. I went back to the car and all of the sudden, a lady parked a few stalls away, got out of her car, and had keys to the store. She went up to the door and opened up the store! Yes, this was 30 minutes after opening! So, the manager of this store thinks it's acceptable to show up 30 minutes late to work?!?!?! Talk about being in your own bubble world, your own little time zone.....good grief! If I did this at work, I'd be written up at the minimum! Got inside of the store and did not find the item I was looking for. I had originally planned to be here at 8:00 AM. Glad I didn't do that, because it would have been a complete waste of my time! ZERO STARS for the management of this store thinking it's acceptable to keep customers and pharmacy workers waiting for 30 minutes to access the store! ZERO STARS for their online inventory system spreading lies claiming that they have an item that they in fact, did not have in stock! Here it is, 12 hours later, and their site still claims that the item is in stock! LIES! read more

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They're always closed, the pharmacy techs move extremely slow, and they don't honor the coupons he hand out.

In the past two weeks alone the Pharmacy failed to read my child's ADHD prescription that was for 90 days and lazily filled it as a 30 day script. then they gave me TWO bottles of the same exact blood pressure script on the same day when I picked up an antibiotic, and their computer system sends me a text every moth when my control med is ready to be picked up but this moth suddenly they are never ready and someone gives me a whole speech about it being one day too early so I am sick of waiting in their 20 mile long line with one snail on the register. they are WAY TOO busy texting customers telling them to pick up scripts they are not even going to fill until the following day read more

Yikes! It burns, Mom. It burns! REVIEW SUMMARY: "Dynamic Pricing" results in jacked up prices for Apache Junction citizens. CVS jacks up your prices 6.5% above what they charge in swanky Chandler! Believe it, it's real! It's an understatement to say that this location is sour. It's downright toxic. Not only that... I see how they jack up the prices in AJ for the mostly middle and low-income residents, engaging in price gouging, which should be illegal. I bought a $20 bottle of generic iodine in Chandler @ CVAS and, a couple of days later, when I went to open it, the safety seal was already broken. So, I drove to the CVS in AJ and asked to simply exchange with a good/sealed one. (Hey for a $20 bottle of iodine, I want it sealed!). . Oh no.... they can't/won't do that. I had to "return" the bottle and buy another one from them. Then they broke it to me that the bottle in AJ was $1.40 (i.e. 6% higher) than in Chandler and I would owe money on the sealed bottle I simply wanted to get in exchange. I was a bit incensed. I asked them to price match with Chandler and they wouldn't. Tracy, the absolute dick manager, caustically told me to drive to Chandler if I wanted the (lower) Chandler price. Really? That's the best a CVS store manager can do? Despite her dick behavior, the real shock was that CVS is engaging in price gouging to lower income folks. You hear about in the news, but it is REAL. Chandler residents simply pay less at CVS then the folks of lesser means in AJ. It's disgusting and ugly. I hope Tracy finds another career as well. Customer service really isn't her forte. They should've apologized to me for having to drive several miles to exchange my health item due to CVS' crap bottling practices. Instead, I get a kick in the teeth insult. Wasting an hour of my valuable time for a sour/caustic experience. I won't be back. I only come to CVS for their price-gouging, overpriced iodine anyway and that's once every 6 or so months. I'll be avoiding this place "like the plague" in the future. read more

Dealing with the idiotic phone system at CVS is terrible, useless and poorly designed. It is impossible to actually talk to a person to ask questions. Obviously they don't want my business. Update. Finally got to talk to a human. He was about as useless as their phone system and obviously agitated that he had to actually talk to someone. The end result was after telling me the meds would be ready tomorrow he cancelled my order. Had I not dug deeper I would not have known that he screwed me. Called a different CVS, found out he cancelled my order. With apologies they filled my prescription today. If I could give CVS zero stars I would. read more

I had such a great experience with this pharmacy on 12Sep2024. I watched the pharmacy tech go above and beyond to help a customer before I was helped. You could tell it was a frustrating experience for this particular customer in getting approval for a refill that she was desperate for, and the tech did an amazing job at connecting with this customer on a personal level to cheer her up. You don't see this often anymore, so when you do, it should be recognized. They were extremely helpful, personable, and just NICE in my experience too! CVS location: 9950 East Guadalupe Rd Mesa, AZ 85212 read more

The pharmacy is terrible, the speed, the accuracy or lack there of. The staff is chit chatty with lines both inside and drive through. Wait time was over 35 minutes on my second visit after they said come back in an hour and I gave them 4. If Employees are on break (unconfirmed) they do not need to be on the floor distracting other employees. 10 out of 10 would not recommend. CVS integrity and punctuality should be a requirement in the pharmaceutical world and you neither. Update: it was recommended to go around the drive thru a 2nd time I proceeded made it back to the window and now I am parked and inside the store. RX still not ready. My 2nd visit today and followed two recommendations and the visit has been beyond a hour. read more

CVS Pharmacy - Chatty employees in the center of the floor via drive thru with a large line 10 plus behind me - Drugstores Near Me - Mesa, Arizona

Worst pharmacy known to man. They should just shut down this location because they are useless. I have been waiting on the phone for 30 min now and they can't even say hello or hold on. I know understand why healthcare has been a crappy. Please fire the whole staff and learn customer service. read more

went on the weekend had flu symptoms, high fever,body aches, congestion. Took flu and covid tests and came back negative. sick as a dog. she said it can take a few days to register!!!!! long story short, said come back in a few days to test again !!!!!! 300 bucks with insurance..... thanks for nothing read more

I attempted to pick up my prescription at the drive up window 3 times on 2 different days. All 3 times I waited over 10 minutes and nobody ever came to the window. I came home empty handed all 3 times. I am disabled so I cannot walk inside, I am dependent on the pharmacy window. If they can't run the pharmacy properly, they should just close it down. Terrible. read more

Every time I come to get a prescription filled the people behind the counter stand around and visit and take forever to help you. They act like they could care less about customer service. read more

Its CVS prices are always higher but the pharmacy was just ok. I was in line behind someone, they paid and left and the tech just left the register with me standing there. I moved closer and no one came over for 5 minutes. Then finally someone asked I needed help. To me if someone is standing near the register you help them immediately not turn and walk away after you helped one person. Seems like they don't care. read more

Maybe a one. Expect long lines at the pharmacy. Sporadic drive thru service. Unorganized- my doc sent e scripts FOUR TIMES in two days that cvs claims never came in. Ridiculous wait if you have to call them on phone. If you try to buy anything in the general store, they rarely, and I mean rarely have anyone working the check out. The only redeeming grace is that they do mail your meds if you can't get to the store. That's the only reason they didn't get zero points I know they have an Influx of people over the winter but to accommodations are made for this read more

this is the worst place to ever try and get a prescription filled. They never have enough help in the store and you always end up waiting forever for prescriptions that have been called in hours ahead of time. don't go here. find another place to get your medicine. Don't try to call they don't answer the phone and the drive thru is never open properly. read more

If you are looking for the largest group of degenerate pharmacists in the Phoenix area, this is your place. If you are looking for competency and employees who care about the health and well-being of others, I highly recommend you find another pharmacy. read more

If I could give zero stars I would. This pharmacy is absolutely HORRIBLE. They are disorganized and unprofessional. For example, they randomly closed early and I was unable to get my sons medication, after they said it would be ready!! Ridiculous. I am transferring to a different pharmacy because all I have is headaches here. The head pharmacist/ manager needs to re evaluate what is going on at this location. Absolutely terrible. read more

Gentlemen at drive through is scamming the till. My rx was $5. I gave him a $10. He handed me change rolled up in my receipt. When I got home I realized he gave me $1. I went back explained what happened. My receipt reflects Bryan assisted me, my total was 5 and he received 5. Fact is his name isn't Bryan, I gave him 10 for a 5 rx and received 1 back. They counted the drawer and of course it was perfect. This in my opinion is because he put $4 in his pocket. They said they have cameras but not in the drive up. They gave me excuses... the last person didn't log out so their name was in the register, he must have entered exact change not the $10 he gave you. He said he gave you a $5, cameras Don't cover drive up. It's not the point of missing $4. It's the point he stole money. Can you imagine how many people he does this to. And most importantly he's handling rxs! God only knows what else he's doing! This is why u usually don't use cash. This 1 time I had a 10 on me and needed change. When I asked about their policies, they admitted they have a problem following them. I will never use this location again! read more

Terrible customer service in the pharmacy. After waiting in line to pick up a prescription, they didn't run my insurance, so they sent me to the drop off counter: I waited in that line then after inputting my insurance I was then asked to return to the pick up line that was now 15 people deep. I ended up walking out. If I have already waited in both lines WHY would you just not service me and send me on my way. It is your fault for not running my insurance (it has been provided)! If you can go to a different pharmacy you might want to. The drive thru is always 8+ cars long.. Feel free to go here if you have all day to wait. read more

Pharmacy hours are wrong on Apple Maps but they are correct on CVS pharmacy app. They close at 7 PM on weekdays.

Wowwwwww. 35 minutes ON HOLD before even taking to a person. And I never did get to talk to someone just automatic hold from the automated system!!!! I know customer service has sharply declined over the past several years but holy crap, not even being able to get someone on the phone to ask a question is insane. I hate pharmacies and CVS is no exception . read more

Always helpful staff. Systemic complaint - they break my 90 day Rx into 30 day every.single.time. My Rx is free with 90 days and $10 for 30 days. Why would they think I'd want to wait in the drive thru every 30 days and pay $10 versus free every 90 days. I imagine it's corporate policy to increase dispensing fees. Always check to make sure you have what you expected. read more

This is my first time rating something on yelp. I don't normally have the time but I just noticed all the bad reviews and I had to do something to counteract them. I have been going here for years with no problems, they are always quick and always friendly, no idea what all these cry-babies are going on about. This has been my pharmacy for 5 years and never had a bad experience. Don't listen to the one star BS reviews. They are great. read more

They were very hostile, rude, obviously not willing to help when it was time to check out our items. Sending us to self check out. The workers moved to a corner in the opposite direction while we were checking out our items. As 2 women of color we felt like we were being discriminated just from the color of our skin. This happened 11/22/21. read more

The front counter people are great. HOWEVER, Chris, the pharmacist and one of his "friends" at the register is another story. Rude, unprofessional, and unfriendly. I went in for a flu shot, there was no one there but me and no one in the drive-thru line either (I saw when I drove up). Chris refused to give me a flu shot despite the front counter woman telling me that they do take walk-ins. He refused to even look at me. Do not go to this CVS. Pick another location or go to Walgreens. Why give your money to this person if he's a rude person who clearly does not like his job nor is he a people-person. This location needs a new manager for sure. read more

I transferred my prescriptions to this pharmacy, and I had been happy with the fact that my RX was not made in China but the US, But getting a refill, has been a nightmare - been on the phone for well over an an hour, then tried to open an acct so I could just order refills online (they could not find my account ,so got sent to another place that kept me on the phone for another half hour and my phone went dead. Should not be this hard to try to open an account so I can order my prescriptions!!! Ordering online is just impossible. Very disappointed! CVS mail order is a piece of cake, local store not so much. read more

The ladies at the pharmacy are so friendly and helpful! The drive thru line is always quick.

The worst pharmacy in history !! I have gotten a script here for 10 years from a doctor back home where I live 6 months out of the year and all of a sudden they won't fill it when my doctor called says sometimes the system flags a controlled substance on a medics license and when I said I didn't understand the pharmacist started yelling at me and hung up me , I will take all my scripts elsewhere since I broke my back 12 years ago it is for a muscle relaxer I take sometimes they are the worst read more

I hate to be that person complaining about an employee online, but this just has to be the most uncomfortable experience at a store I have ever had! I went in to get the first dose of my vaccine today and Tonia was monitoring everyone after their shots. I went to sit down and she got a little short with me and told me I needed to time myself for 15 minutes because I didn't "sit in the right chair" with a timer. We were located in the back of the store where they bring in packages, and an elderly man who was clearly handicapped and had difficulty understanding attempted to bring in some boxes through the area we were sitting in. She yelled at him that he wasn't allowed to go through this area, and he stood there not really understanding. She then proceeded to yell at him another two times before he said okay quietly and left. She then turned to all of us and said, "jeez, I only had to tell you 3 freaking times!" You could tell everyone was uncomfortable and unsure of what to do. Another woman in the waiting area shivered and Tonia immediately started telling her she needed to be checked over and over. This customer said no thank you, I feel fine, I just forgot to bring a jacket and got a little cold. Tonia mentioned to her over and over throughout my 15 minutes there that she wasn't okay, to the point where this woman began to ignore her and look at her phone. She then told us that there was a cure for cancer, they just weren't releasing it yet because of money...extremely unprofessional of a pharmacy employee. A woman and her son came over after getting their shots and weren't able to sit together, so Tonia told the son that he was old enough to look after himself and sat him down, much to his discomfort. She then went around trying to get everyone to take selfies with their photo prop and asked people to the point of harassment. She asked the boy if he wanted one and when he declined she said, "because your mom left right?" People were ignoring her at this point because she was making everyone so uncomfortable. I've seen multiple reviews about her and she really is that bad. read more

I'd give 0 stars the staff are super unfriendly l. They try to greet ppl but don't make eye contact.. minute clinic was super judgmental.. pharmacy is a joke gave me 2 prescriptions out of 4 said one wasn't sent over electronically from the minute clinic in the store I gave them 3 other medication prescriptions on paper which took 40 min then was only given 2 out of those 3. Had to waste gas to go back after waiting 40 min with no one in line. Called on the third med the confirmed med was filled with the other 2 meds but tech didn't give me.. said 4 med had to be ordered by store since otc. However pharmacists confirmed that was not correct. read more

My boyfriend went to go get my scripts for me. Said it was the best customer service he has ever had! The women working behind the counter ensured that he got the best deal available Bc I'm currently uninsured. They were simply amazing and we thank you so much! read more

I dropped off a prescription for Adderrall yesterday (9/18) before 10am and asked them to have it filled by noon today (9/19). However, when I came in at 8pm to pick it up, it was not filled. So now I have to wait 30 minutes for it to be filled. I have already been at work since 8am and all I want to do is go home. You all were given over 24 hours to fill this prescription. This is not the first time this has happened. I am ready to start going to a new pharmacy. I can't keep coming in, expecting a prescription that I dropped off OVER A DAY AGO to be ready, and instead waiting around for it to be filled. I am beyond pissed that this keeps happening. I shouldn't have to call to make sure my prescription is ready for pickup when I was told a certain time and it is well past that time. At the same time, considering this has happened 2 other times, I should have known when they didn't call me about a prescription. I am done with CVS, on to ANOTHER PHARMACY who can maybe fill my prescriptions in a timely manner. read more