One word: JONATHAN. Jonathan provides exceptional customer service! he always adds positivity to the CVS experience.

This is the best CVS I've ever been to. They fill my prescriptions right away, they rarely have a long line, and the pharmacy staff seem incredibly nice. When my doctor prescribed me an antibiotic that had penicilin in it, they made sure to ask me about it because in my records it said I was allergic to penicilin. Turns out my doc knew what he was doing, but I was so glad they checked! They even answer their phone in a timely manner, which I have never seen at a CVS before. The only real downside is that parking is really hard, due to it being next to the Mitsuwa market which is very popular. So taking one star off for that, but otherwise this CVS is great. read more

There's always lots of registers open and the staff are consistently friendly, which is more than can be said about a lot of the customers. Pretty good size parking lot that can get crowded as it's shared with a grocery store. There's also street parking behind the store on Ocean View if you can tolerate a two-minute walk. read more

This CVS is right next to Mitsuwa so I stopped in. It is surprisingly big. It is clean like most CVSs are I couldn't put my finger on it -- it seemed unorganized - or things were ill placed yet stilll neat. I got my Therma Heat Care pads, Fresca, & "talked into" getting some ice cream (limited edition dreyer's girl scout samoans ice cream - which was disappointing thru n thru) Anyways, I am not sure if this CVS is 24 hrs - I doubt it but I hope it is. read more

When my extra bucks did not show up on my receipt last night, Michelle was very patient with me while we waited for the manager. She was the type to initiate conversations, so I felt very comfortable being at this CVS unlike some other CVS. Thank you! CVS has had great deals lately with Aveeno and ClearCare, which are necessities in my life. Keep it up! read more

Disrespected my boy Andy Milonakis for looking too young and handsome.

It can be a hassle going to this CVS. The parking lot can get extremely crowded especially on weekends. The pharmacy staff is always busy but efficient. The check out line is usually very long. Scan your CVS card at the entrance to get coupons. read more

Don't know what all the bad reviews are about! Been using this CVS since it was SavOn, with same staff. They've always been efficient and helpful to me. read more

How do I give 0 stars? This place deserves it. 2017 and no I.D scanner? Cash me at rite aid hoe bow dah?

This store displayed a strong sense of discrimination towards a close friend of mine. Not only did they deny him service, they denied him the respect he deserves. I am shocked that action has not been taken by authority against the employees. read more

This place is literally a total mess. Under - staffed ... not one person on the entire floor to help customers, everything is disorganized, messy and merchandised horribly. Worse than a ross. Had to leave i will go to walgreens up the street read more

If you want any assistance, don't come here. Long story short, it took over 15 minutes for somebody to come to the photo department to help me (after I let them know I needed assistance). read more

Went in to pick up some medicine for my kid , and was in line for a while because the lady at the counter , wouldn't sell this lesbian chick some Nicorette gum because of some ID issue what was supposed to be a quick in and out turned into a heartbreaking scene this little girl was so upset they cried at the chocolate bunny's before leaving the store please show compassion I know this CVS is all Hollywood and you feel the need to be a little cocky , but have compassion like I said read more

I was visiting a friend in Marina Del Rey and needed something at the drug store, so I popped in the local CVS store. Mind you that I've been to this store before and like other reviewers have had not the greatest experience. I was wondering around when an extremely nice gentleman came up to me and asked if I needed help. Little to my surprise, he was the assistant manager, Devon O. acting as manager while his manager was on vacation. I couldn't believe the assistant this young man gave me. He knew exactly what I needed and guided me to the isle, showing me the exact product I was looking for. I just can't believe how much patience this sole has! You just don't find kindness like this in L.A anymore and I'm certainly glad I did. I will certainly be coming back to this store and asking for Devon's help again!! read more

Wow! Worst. Pharmacy. Ever. My friend tried to buy some nicorette gum the other day to help quit smoking and the cashier would not accept his valid ID. She was completely rude and seemed to have something against him personally. I was disgusted. The man is 41 years old! This makes me think completely differently of CVS and I will probably shop at Rite Aid or Walgreens from now on. You guys need to get your act together. read more

Stopped in to buy a greeting card and I am stuck behind 7 people in line. They have two checkout people to checkout about 15 or more in line. 6 checkout stations and only two available. read more

This place is literally a total mess. Under - staffed. not one person on the entire floor to help customers! everything is disorganized, messy and merchandised horribly. Worse than a ross. Had to leave i will go to walgreens up the street read more

The fact that a renown pharmacy is selling individual face mask which look that they have been made by a toy company for $2.00 each is repulsive. They have taken advantage of the situation to sell these overpriced. Pharmacies are starting to get more supplies now, so check around before buying the $2.00 piece of junk CVS is selling by the piece. read more

Came here after emergency room, looking all crazy and in pain. I understand they have a lot of things to do but they see me crying from pain, could make a exception and help. On the top, they forgot to give me my insurance card back so I had to come back. read more

I just dropped off an eye prescription for my eyes. Firstly the staff I know wasn't there usually they work efficiently. There was this new employee checking all drop-off paperwork he had no idea how the system works it took a 20 minutes to put my prescription in. In my opinion this guy can not be at front line he has no clue what he is doing there, he got stuck in the system and didn't ask help usually it takes less then 5 minutes to put a prescription in and another 15 minutes to wait. All employees are new and confused. They were all working in bad mood. I had a horrible and frustrating experience today. When I checked the stars here no wonder the have just 2 stars it's no good. They need to improve the quality of customer service and be kind with people. Hello corporate can you please train better your employees? I'm sure the world will appreciate. Thank you! read more

I never complain about anything, this is a first. Don't even start using this pharmacy. They text to say it's ready then left me waiting 90 minutes, others had the same experience behind me. They say it has not been processed or sent so why on earth do they send a text to say it is? The pharmacy is clearly extremely under staffed, I'm sure they are nice people but this is so wrong. No one apologized, that's the worst thing about it all. Save yourself the time, money and extra headache. read more

I went to there to get a prescription filled at the cvs pharmacy next to the mitsuwa market. I asked questions about the medicine but Pharmacist didn't listen to me, she kept cutting me off and didn't bother to answer my questions. So I asked her the same questions again, hoping to get an answer but she continued to do the same thing. She was very rude and I felt disrespected. i just asked few sec.... There was a white guy who was in line in front of me that she served with a smile, kindly answered his questions and gave him great service. But when it was my turn, she was just plain rude I'm not sure if it was a race thing. Because she was so helpful to the white guy before me. It was surprising and unnerving. Especially since, we are both Asian women. she is short Japanese women.... Regardless, I was very upset about the whole incident. ANYWAY.. DON'T GO THEREeeee read more

Discriminated against a friend who has a growth disorder making him appear younger when hes in fact 41. He tried to buy nicorette gum and was questioned about his age then IDed. He presented the cashier with his proper ID and she LAUGHED in his face stating that he doesnt look his age. It makes me sick! read more

I went to this branch for emergency OTC. The arrangement of merchandise has changed. Visited the pharmacy and noticed that the staff has changed as well. I used to have my occasional prescription refilled at this branch but was just disappointed because of lack of customer service. I brought in my dad to have flu shot last month. New crew, tremendous change. Love it. I might change pharmacy now. read more

The rude pharmacist seems like left this location, now I'm back as a regular customer! Service is good now, and people are friendly.

Just went today to purchase some coffee cups for my Keurig for my surprise we're two items with a tag of 75% off so I grab one of each and headed to check up. The cashier scan both of the items and told me that one of the item was not part of the special so we walked back to the aisle and showed the signs, She mentioned that just one of the item was on special; did not want to argue so went back to checking out for the "discounted " item and when the cashier called for override Laura came in and said that item was not in special neither. At that point I felt really upset and not because of the stocker error but for the way Laura handle the situation, not even an I'm sorry. I think people should be trained with more emphasis on dealing with this errors. Some time is not about the money but the way you are treated. read more

there is nothing I can say about this location that hasn't been said 1000 times on this page. I just felt compelled to come and add my voice to the many that state the obvious, these people are really bad at their job and they couldn't care less. This is probably the worst pharmacy I've ever been to. and when you're short on time and running in to pick up a prescription that you need for your health (and have received 5 VMs that it is ready for pick up) and they don't have it ready and don't care about it but you can only go to CVS because of insurance? well, you get the idea. read more

Just came to drop of film to be developed, and they tell me they're out of envelopes, and can't take it. You're kidding, right?!? Nope, legit, won't take my job. This may be the straw that pushes me to forever go to Rite Aid. read more

Wow!!!! tonight I went here. I had the most embarrassing thing happen to me. I wasnt even drinking. I came here to buy a few diet dr peppers and a vcr tape so i could record some shows. I already had a handful of dr peppers in my arms. So I squat down to grab a few vcr tapes. They are the bottom shelf. A dr pepper almost falls out of my hand. I grab for it and lose my balance. I fell on my butt and then my back. Oh so embarrassing. I was sweating until I got out. Laugh everybody!! :) read more

Don't buy ice cream here, it will melt before you pay for it. Needs more staff, self checkouts or better management. Or all three. read more

It's a shame to see all these 1 star reviews, as I've alway had a great experience with the people working here. I will say that sometimes, when the checkout lines are long, it takes a while to get backup cashiers to lessen the wait. read more

If you need a pack of tic tacs or cough medicine theyre fine. But they suck at refilling prescriptions. I need the most basic diabetic prescriptions and they never have them after I've already ordered them online. I always have to make an extra call. read more

Worst worst worst pharmacy experience. Kemi is the most incompetent pharmacist I've ever met. Mixed up my meds and took more than 30 min to process. Don't come here. read more

Avoid this CVS Pharmacy. I should have paid attention to the prior bad reviews before me, but decided to fill my prescription here anyway since it's located next to Mitsuwa and I frequent this plaza. It's been 3 months (or 3 prescriptions) and every single time there's been a problem. Two of the times when i arrived they had not filled it yet, despite me calling ahead. One of the time they had filled it, but couldn't find the bag. The most recent time their computer was down for the last 3 hours so they filled it on the spot and told me to come back in 15 minutes. When I returned 20 minutes later they couldn't give it to me because the pharmacist had left for lunch and they needed it to be approved. So i basically waited for 45 minutes for nothing. Oh, and by the way, every time i go here it's extremely short staffed. i don't think I've ever seen the line less than 3 people. I am transferring the remainder of prescriptions to Walgreens or Rite Aid. read more

Horrible staff attitude to say the least. They are always short staffed. The staff always has a horrible attitude. They don't want to do their job read more

This CVS always have homeless people begging for money right outside, even though there are plenty f signs that they're not supposed to be there. But besides that, the store is well stocked and have everything I need. Most of the time, there's only one register open. Maybe because it's never that busy... read more

CVS stands for Chinese Various Sh/t! That's all they sell. The waiting times are obnoxious! Use small local pharmacies if you need to!

Wouldn't even sell me some nicotine gum with my valid identification, even though I look 16. Assholes.

The pharmacy staff is very incompetent and unfriendly. They tell you that Rx's will be ready and make you go pick it up and it's not even there. I was very disappointed since the medications were urgent. Usually they roll the blame from one member to another and at the end they yell at you that you should have called to make sure it's ready. I felt like a child. They are so rude. The rest of the store is okay I guess. read more

Which ones worse: A jerk idiot buying nicotine gum, or an idiot jerk not selling to an obvious 18 yo. I was here when it happened and they did me like that next. BUT WOULD YOU BELIEVE THOSE PERVERTS LET ME BUY LUBE BEADS WHEN I WAS 15 AT THE TIME?!?!?!?!? read more