While I applaud CVS for implementing a "Mobile" line, their management of said line has been poor. They promote using the Mobile App as a way to "skip the line", but the wait is often as long as the non-mobile line. Some suggestions for improvement: 1) Prioritize people waiting in the mobile line (ALL/MOST REGISTERS should take people in the mobile line before anyone in the "regular" line). 2) Put up better signage. State that one must have the mobile app already installed and have a barcode ready for scanning. Anyone who doesn't should be sent to the regular line. 3) Better training. Make sure all representatives are instructed to follow #1 & #2. By doing so, CVS would move "easier" transactions more quickly and would incent more people to download and manage prescriptions on the app. read more

went to CVS to pick up my dad's prescription. The first pharmacist very nice Asian doctor who helped me was very kind and professional. However, another pharmacist who introduced himself as Kam repeatedly asked me to scan a QR code for survey. I was drowsy from my medication and he said you need to put this code number let me put it in your phone i said ok he took my iPhone and completed and submitted the survey himself without my permission. I immediately asked, "What are you doing?" and tried to take my phone back he hold my phone and , he had already submitted the survey very quick I felt misled and very uncomfortable No employee should ever complete a customer survey on a customer's personal phone without their clear consent. read more

This for on site, in the store experiences. This place is awful beyond belief. No, really and truly a place to avoid. - TERRIBLE! Bizarre! They keep changing check in tech stuff. Now they want you to actually type your name in and then add the other stuff, phone, birthdate. Last time they verbally asked for name, etc. and only pointed me to the customer computer when they wanted to upsell me to get vaccinated. They did this twice! "No" the first time was not sufficient. Then said I needed to log on my phone. WTF? I was there in person. She has a computer. There is a computer screen in front of me. And half the time the mobile link doesn't work. The last time I was there, I said I never received a notice. I went online and saw the RX was ready. So, I visited. She said the reason I didn't get a notice is because it came it at night. That was one of many ridiculous things that were said. Half the time mobile check in doesn't work and one time I had to stop the employee who kept talking to me like it was my fault. "I didn't come for a lecture. If I give you my phone number can you get my Rx.?" "That's CVS," was an answer given more than once. Another time, when continuing to explain that my info is on file, I got, "I don't need this so early in the AM" and she walked away. Yup! Customer service is weird. Some staff are on a power/control trip. And they treat seniors like they don't exist or are all mentally handicapped. Patronizing or condescending are the two options available. This place treats their pharmacy customers like cattle. Underlying anger and hostility are just too commonplace! And their online system sucks! No coordination with actual realities, like knowing how to change something or when RX is really available. I was brought in and spent 1 1/2 hours on site. Everyone is apologetic if you complain, but they seem lost and eventually blame flaws in the system and "that's CVS". The staff has an answer for anything that goes wrong, instead of notifying management that this store operates like a comedy of errors, except the customers never get to laugh. It is shameful and a very sad look into a future if this current method of delivery and care is the best they can do - AND, they act like everything is okay; even when I asked, "Do you think this is normal?" Worse, whether you arrive before 7 AM and only one or two people are waiting, they will drag it out for 30 minutes like at 10 AM or closer to noon. Wow! I have grown to really hate this and am looking for alternatives. The old Thrifty stores never put us through this; not even the Rite Aid that took over from Thrifty. The Rite Aid that closed in Venice gave person care and the pharmacists smiled and knew you. This place is outrageously wrong!! When I mentioned the problems I was having, it was if I had said nothing. I said I was thinking of changing pharmacies and the arrogant lady said, "Well, let me know how that goes." She actually said, "Call me if you have a problem" Call who? I didn't get a callback the last time I put in my phone number. I waited two hours and then went in person to spend more time under the big top with scarry clowns. And, I must add, so many people who work behind the plexiglass, including some pharmacist, look at you with blank expressions when they address you; with dialogue to match. So very sad that corporate service has come to this. And being rude is just their way; there is no other available. This place has gotten worse and worse. These are unhappy, disgruntled employees who are overworked and not entirely skilled at their jobs. Just try and find one person on staff smiling. read more

Stopped by CVS because my wife needed to pick up a few things for our daughter, who had a sore throat. The store was very clean and well organized. They already had the Valentine's Day stuff out nice and early, which was fun to see. The staff were friendly. I asked one guy how his day was going and he said, "Great, I get off in half an hour," which made me laugh. Little human moments like that make errands better. Overall, a nice, clean CVS with friendly people. In my head it is about a 4.2, but on here I am giving them 4 stars. read more

CVS Pharmacy - Valentine's Day is coming!!! - Drugstores Near Me - Marina Del Rey, California

Their computer id down and the whole store cannot sell anything as of 8/2/26 5:45am. This is the second time i have seen this at this store. read more

AVOID AT ALL COST!! Male employee refused to give me his name after harassing multiple customers. He kept harassing me at self check out so I asked to speak to his manager which wasn't much of a help either. His Supervisor "Kim R." refused to give me his name after harassing me so I ask to please speak to someone above her and proceeded to curse at me as I took a picture of her employee and her next. She proceeded to flip me the middle finger and call the police with a fake report of me hitting them. I waited 20 minutes to speak with the police and they never showed up. Clearly their report was false or she faked being on the phone with the police which is a crime. Don't bother calling because they never pick up the phone no matter how long you wait on the line! Hopefully this is one of the 900 underperforming CVS stores nationwide to close down, while the process continues till the end of 2025. What a horrible excuse of a "CVS Pharmacy" read more

CVS Pharmacy - Harassing customers and not giving his name even after I called for the manager. - Drugstores Near Me - Marina Del Rey, California

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I will keep it simple. If you live in MDR just pay for delivery from any other pharmacy. This CVS is our only local community pharmacy and the customer service and pharmacists are the worse that ever existed. Just DO NOT DO IT! Save yourself the heartache and trouble with the befoolery! read more

Arrived at the store at 7:00 AM trying to get help me and three other customers the manager was basically no help like find it yourself. I couldn't get into the cabinet to see the count of the product because it was locked. She basically didn't give me any help. No guidance waited for like 10 minutes to just get in to check for the item.Very unprofessional. read more

I've been going here for years for my prescriptions with no problems. But this last time I asked for a consultation on a new prescription. The pharmacist I got made stereotypical ignorant comments toward me. He was completely unprofessional and unhelpful. CVS should not allow people like him to work for them. I wil be switching to another pharmacy because of this. read more

How can CVS put out a whitening product for the teeth that don't stay on. literally they don't stick on the teeth. Maybe CVS should do a test before putting this product o their shelves. it's called supreme whitening wraps. Don't buy!!! read more

Anytime I call this store that I have been going to for several years, I now have to deal with the nightmare of a virtual assistant that just sends me into a loop of nowhere or hangs up on me. I tried calling today and it took me 6 attempts including trying to ask a store manager for help before I could leave a message for the pharmacist. The office also said she could only transfer me to the virtual assistant. I could not be directly sent to the voice message. What happened to good old fashioned customer service where people actually cared about customers. Guess not anymore. Oh well, I'm moving soon so it will be goodbye to this store and hello to hopefully better service at another CVS read more

My husband just called me very happy that he went to get his medication and Bruce the pharmacist was so helpful and caring. I was at home recovering from a knee surgery that I had yesterday so he didn't want to be out very long and when he had to go back in line, the pharmacist came over so that he didn't have to wait in the line twice. In the world were customer service lacks in so many areas. It was so nice to have a pharmacist at CVS in marina be so attentive. Thank you read more

This is the worst CVS they are always understaffed and medications are almost never available. Pending who you get they may have horrid attitudes. Management needs to hire more people to handle the volume of customers. Obviously they have 2 stars for a reason. Please hire enough staff. read more

Shout out to Evelyn for always being so patient and kind and helping me find make up, nail products and lipstick. I genuinely appreciate your willingness to be kind and helpful! Thank you!!!! Warmly, Marguerite read more

I have been a loyal customer at this CVS for nearly 10 years. I live in the neighborhood and have walked over to this store countless times. I rely on this location for my prescriptions and essentials. Unfortunately, I have had repeated negative interactions with one specific shift manager. On two separate late-night visits, she refused transactions that every other cashier and pharmacist at this store has always allowed. She raised her voice, spoke over me, mocked me in front of other customers, and escalated a simple situation unnecessarily. During the most recent incident, when I calmly asked for her name so I could file a complaint, she refused and walked away. I am currently navigating unemployment due to a disability, and I depend on this location. Every other employee here has always been kind, professional, and helpful -- this review is specifically about one manager whose conduct has been consistently unprofessional. After nearly a decade of shopping here, I'm asking CVS to take this seriously and ensure no other customer is treated this way. read more

Just checking in to let you all know they still have problems. I'm in the mobile pick up at pharmacy which was supposed to be faster and I've watched eight people go through the other pick up. I'm still waiting. Emily was nice tho read more

Terrible customer service! After calling in an order for an allergic reaction, I walked into the CVS and spoke to the pharmacist, who gave me the wait time for completion. However, after the pharmacist asked the pharmacy tech to help finish the order, he had the nastiest attitude. From purposely ignoring my questions, to responding with statements with "what!?" in an inappropriate tone. What an unprofessional demeanor. The bald African American man at this Pharmacy. read more

I've been waiting a month for IMPORTANT medication to come in and they can't give me a time when it can be received by me. The most rudest people I've ever met. Judging by the other ratings, this store needs new management their attitude is the worst ever. read more

I would give zero stars if I could. I just picked up a medication that was almost $1000 and is defective. When I took it back to CVS the pharmacist was very rude and told me to contact the manufacturer. I need the medication immediately and nobody there cared. I spoke to the Pharmacy manager as well And both were he and the other pharmacist were very rude. I am never going back to the Cvs. read more

Review 1000th~For Supporting Los Angeles West, CA. Ok. One Might wonder~How I got myself here this recent past Summer/2024 to an unlikely town of a super upscale Beach City such as 'Marina Del Rey,' Los Angeles, CA., from upscale regions of Los Angeles, CA.?! Cutting to the chase~I was visiting 1 of their many neighborhood businesses within the same plaza called, 'StarBird Chicken,' when I fortunately uncovered 'CVS Pharmacy,' in the same exact plaza. Lo and behold, it was so close I walked over. I was in dire need of buying souvenirs from here because Marina Del Rey, Los Angeles, CA., is one of our famed upscale beach cities here. So I had to stock up. Souvenirs I bought were: Post cards, Marina Del Rey keychains, Magnets, A Friends' TV Show styled mug....and More stuff.... I will return here for attaching more pics for reference here from what I bought to support them. I will most likely return in the near future. Customer Service~5/5~the staff lady who was assisting us at self check out stations were extremely helpful, efficient, and friendly. Parking~5/5~free and easy from plaza parking. I'll be back for more souvenirs soon. What a fantabulous retail therapy I took this turned out!!!! read more

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This CVS in the Marina would be great if the Pharmacy had a clue what they were doing. When you put in a script good luck to getting it when they say. They are always running out of things, that you sort of need to live. They don't text when something is ready and they confuse the Minute Clinic with the Pharmacy. I just got two shots there and they had a hard time finding the paperwork we did on line and it had to be done again. It was a wait and I was not happy with all the confusion. However, the staff helping me was very nice. The CVS itself is clean and well organized. read more

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First of all, thank you to all the ladies and gentleman who sacrifice time with family/friends to work, especially on Holidays. While I had a lovely Christmas Eve meal, I suddenly fell ill after the meal (note, I was the only one who became ill in my group). I won't go into all the details, but I called the Nurse's hotline and was advised to stay hydrated and eat soft starchy foods like saltine crackers. I didn't feel well all night, and somehow managed to drive to this location to purchase unflavored pedialyte and saltine crackers. Tom, who has worked at this location for years, helped me quickly find what I was looking for and checked me out. After visiting this CVS and getting what I needed to recover, I was able to sleep for about 8 hours on Christmas Day and feel well enough to make it to dinner on Christmas Day, though I remained cautious about what I ordered. The store is clean, well-organized and operated efficiently. The parking lot is free and provides easy access to the store. I am grateful for Tom and the staff at this location for going out of their way to ensure customers get the help they need and leave feeling satisfied. A reminder to all to please be kind to all the service providers out there. read more

CVS Pharmacy - Storefront at 5:00 am on Christmas Day - Drugstores Near Me - Marina Del Rey, California

They denied my refund so I am out $200. I spoke to Amazon and they said it is CVS that is responsible for refunding my money since I purchased the gift card from their store, the customer service person at Amazon said that CVS was giving me the run around! Horrible customer service from CVS. DO NOT ever buy gift cards from here... if you run into trouble, you are screwed! read more

CVS Pharmacy - A new gift card purchased from CVS. Lesson learned, buy gift cards directly from the company web site that you want a gift card from. - Drugstores Near Me - Marina Del Rey, California

This place is better than any other in the area. The pharmacist was incredibly helpful after another CVS store didn't care to fill my prescription because they didn't have the product, didn't care to get it and didn't feel like calling another store. These guys went out of their way to see if they even had the product despite it not showing up in their inventory, and were able to partially fill my prescription while ordering more for the rest of the month. read more

They do not answer phones, so when they mess up your order, you cannot get through to them. Avoid this pharmacy. Phones are simply disconnected variably at 5 to 25 minutes of holding. Routine refill, but they could not handle it. read more

I hate to give a bad review because I have had other good experiences here at the drop-off window. The Indian lady was extremely helpful the first time I went there. However, the last couple times this is what I have seen: 1. Claiming insurance won't cover continuous glucose monitor, that I had to go through Medi-Cal B. We'll, we had no problem at Torrance CVS. 2. The line for pickup is disorganized. People walk in front of you. 3. Finally, there is one Asian lady that seems to lose her patience. I've seen her snap at people. read more

Got what I needed and bounced. Cashiers are friendly and location is convenient. What more can you ask for

The pharmacy seems understaffed at this CVS. There was a line for both drop off and pick up and both were moving very slowly. The staff behind the counter looked to be working diligently but there just weren't enough employees for the amount of customers, I would say the wait in line took at least 30 mins. The pharmacists were professional but you could tell they were burnt out. read more

CVS Pharmacy - Pharmacy line - Drugstores Near Me - Marina Del Rey, California

I huge shout out to Stan the Pharmacist! My mother had a Rx emergency and he came thru bigtime and I'm so grateful. He's quick, efficient, and very smart. Thank you, Stan for all your extra efforts. I am so appreciative! read more

10:30 pm, 1/22/26, I am the only person at the window (not the pick up window). I wait, and wait, and wait, and wait.......... They just ignore me, until I finally ask for someone to help. They act like they're doing you a favor. Terrible service, as usual. This pharmacy has been failing for a looooooong time. read more

A complete service disaster all day Sunday January 4th. The line for pharmacy barely moves. Windows but only one service rep. Some customers look like they'll faint in line. Everyone in line deserves an apology from CVS. read more

CVS Pharmacy - Line at CVS pharmacy MDR - Drugstores Near Me - Marina Del Rey, California

The staff is excellent! Under the vigilant eye of Sandra, they are always hard at work -- but are never too busy to help a customer. Today at 5:30am, Ava in the CVS Pharmacy assisted me with a prescription. She is so sweet and also smart, alert and pleasant. At 6am, Hilda used her brains and patience to navigate through a complicated health-care procedure and payment. Hilda remained calm, with a good sense of humor. Afterwards, she made certain I could navigate around the shelves with my packages. She went the extra mile! This CVS is a neat, clean, well-organised place to shop. . read more

This in no way reflects on the MdR store, it is a good store. This is about corporate ripping people off. In a nutshell I bought a 200.00 gift card for Lulu Lemon at Marina del Rey CVS, when the person went to use it, it was empty. CVS refused to refund my money. They received my hard earned money and in return I received nothing. Apparently this happens a lot. Very unethical way for a major corporation to behave. read more

This pharmacy ran by incompetent people. They lie and say meds out of stock, can't explain anything, and nobody wants to work. They are worthless read more

They dropped the ball on my pick up. Waited In pain for 3 hours for a picked up! 1 star the girl behind the glass that was thin, was very unprofessional, she just shoed me off, ya just go over there to the left somewhere, and they will help u, we'll we don't have it in stock, wait what. Lady told me she didn't know, you're a liar. You did know, and you told me to wait and you would call my name. Which you never did and where never gonna do " Your are wrong for doing that to me" You should be ashamed of yourself, but I know you're not, You never called my name and i sat there and watched me for three hours. Only when I approached the counter and told him hey, I've been waiting here for hours on end, then they were like oh we'll see and they got it ready. Incompetence of this place is just astonishing. You guys at the front counter really need to speak to people with professional tone stop being disrespectful to people. It's clearly you guys got attitudes there, I don't recommend picking anything up here it's a trashy place. Ya what you can improve on is do your job better which you were hired to do and you get paid to do that's what you can approve on. Do your job better. "CVS Corporate" needs to come down to this store and evaluate you guys work performance in the pharmacy department. I'm pretty sure CVS corporate standards don't say make the person wait three hours for a simple pick up while sitting there in excruciating pain. You guys really need to wake up. read more

I actually really like this CVS and I think it may be my favorite in Los Angeles. They are always fully stocked (I do a lot of couponing and they never let me down) and their makeup section is especially ample and full. I mostly do order pick up and the staff here is always helpful and friendly, no matter who I get. I've even used their minute clinic for a TB test and it was easy and inexpensive and I was able to walk away with all the paperwork I needed. My only complaint is that the parking lot seems to always be full but I eventually find parking. Maybe it's the time of day that I'm stopping by? (Weekdays midday) but it's busy in the lot and not busy in the store. read more

The pharmacy during the day sucks. I arrived at about 4pm on Friday. My doctor called in a refill while we were in his office earlier in the day. I get here to CVS and not only were they rude but they said they never received it. I would need to have them speak to the female Pharmacist . I called the doctors office after hours and spoke to them there. They said they would call it again. They called twice and no one answered. I hear the phone ringing but no one is answering. They don't answer the phones there. My doctors office was kind enough to call me back to let me know. I took the phone over with the doctors office on line and asked for the pharmacist, she refused. Sent me to check in to talk to the tech. The tech refused because it was over the phone on my phone knowing that they don't answer their phones. They also knew we were out of pills for 8 days and needed them.. They wanted the doctors office to call back again and leave a message. Now what this tells me is that they are incompetent and shouldn't be in this line of work. You've just proven that our time and the doctors time is not important. I am in the middle of hour two sitting here by the way... This review is only on the Pharmacy for today with the young female Pharmacist and her drop off staff. There is another pharmacist that works the middle of night that is great. They should switch them around. Customers shouldn't have to deal with that. AND you don't get to change the rules to cover up you make up as you go along when you get called out. I know my doctor has called prescriptions in for refill before and they didn't have a problem. I am not new to pharmacies and prescriptions. It is obviously THIS staff. See, I wouldn't be so mad if the tech wasn't rude and didn't LIE and the pharmacist....I am now well into my third hour and I'm still waiting. There are over 11 people in there. read more

CVS Pharmacy - CVS Pharmacy - Drugstores Near Me - Marina Del Rey, California

this pharmacy desperately needs to have more than one clerk working the pharmacy on Sunday night. Spent over an hour in line, with 10-12 people ahead of me to start. The line got very long after me, and no one made any effort to assist the one employe helping customers at a snails pace. I am glad they were open, but they need more pharmacy staff. read more

Absolute worst CVS in Los Angeles. Be prepared to wait for 45 minutes in line for a prescription. Every time.

Nothing but wonderful things to say about Magdoline and Julia. They're both so kind, helpful, and communicative. Always making sure I get my medication without any issues. This CVS wouldn't be the same without them!! read more