This place used to be staffed with friendly people who stayed out of your way and treated you with some degree of courtesy. Now, it's staffed with rats who lock items away based on which type of community purchases it. For example, all the kinky hair products are locked away, while the expensive products for straight hair remain unlocked. This is relatively recent. I also had a customer service representative follow me -a tall, ugly man- who smiled when I noticed him. It infuriated me! I never had that happen to me since I have been at that particular CVS, and I have been in the neighbor for over a decade. Unfortunately, I believe it's time to take my business elsewhere. Shout out to Chris and Agnes and the pharmacy team though. They rock. Very professional and kind. read more

Good experience. The security guard greeted me and helped and directed to the aisle of the item I was purchasing. ‼ Side Note: Suggestion- I think all CVS locations need to improve the lighting inside the store it needs to be brighter, that way Passport pics can look better. read more

Seemed clean and tidy inside. Staff was helpful and friendly. A lot of items are locked. so don't be in a hurry if you stop here. The manager was fine to unlock for me though. read more

I'm not sure what's going on with the CVS in my area, all of them. But this store in particular has items with wrong sales prices. Lots of them including liquor. Yet the won't honor it. No problem we'll make sure the correct sales price is posted. How hard is it to put the correct sales price on the correct item. Then who the cashier is, he acts as though it's his store and his money trying to convince the manager on duty not to make ANY adjustments. So clearly they have the ability to, its based on personal preference. The didn't honor the price and didn't offer anything to make for it. Clearly CVS has lost my business altogether. All the store are understaffed in this area, they always have items in the isles to be put away....tripping or falling hazards all over these stores. And it's not just one. It's several in a certain area. read more

CVS Pharmacy - Security opened up the case and I said let me take this picture because I know the cashier will give me a hard time. - Drugstores Near Me - LOS ANGELES, California

I will say over the last 6 or 7 months the service and a professionalism at the pharmacy at the CVS on Overhill and Slauson has been excellent. Today I received my medicine and someone was so kind to write "Please feel better soon" on my package. I thought that was just so thoughtful and caring because the last crew that was there was not that. Thank you for bringing professionalism and good customer service back to CVS on Overhill in Slauson. read more

I have been going here for years and I should have reviewed a long time ago. I love my CVS. The pharmacy and front of store staff are all wonderful. The store is always clean and presentable. But I just called because my mom can't find the cold medicine I need, the representative said he sees her and he's going to help her find it. I just love the staff at this location. read more

Lazy. Refuses to telephone doctor's office because the doctor office places them on hold. But yet when you telephone CVS Pharmacy you are always sent to voicemail message box and need to wait for the pharmacy to call you back, and then you're placed on hold. This is one sided service. read more

The store has mold in the carpet, mold in the fridges, and I'm sure many other places. I mentioned it to the manager on duty and he was like "I know I know but it's closed" I'm like no it's wide open I was just about to get some milk until I saw that. read more

A++ I was out of my Rx and Linda at the pharmacy was amazing at helping me refill it. She even got both my prescriptions to be ready for the same day so I didn't have to make multiple trips. Amazing service, very kind. Thank you, Linda!! read more

Customer service sucks. They don't answer the phone. Pictures aren't really done in a two hour window. I've been waiting for four days but still pending just ridiculous. read more

This is by far the worst pharmacy, they continue to be unreachable, they don't give options on communicate when simple things can be fixed due to insurance issues. They have messed up so many prescriptions to the point my son almost had an asthma attack . It's so sad because there aren't very many pharmacies in our neighborhood read more

This location is embarrassingly unclean. Let's start with the outside. What minimal landscaping the building has is totally covered in trash. The trash cans are overflowing. The parking areas, stairwell and elevator reek of urine. This is pure negligence. I realize there is a bus stop right in front of the building and I'm sure that doesn't help, but that isn't an excuse for things being dirty. It is a reason to put more effort into keeping things clean. Last year CVS had $357.8 billion in revenue and $8.3 billion in profits. Don't tell me there's no way to hire more workers or hire a janitorial and landscaping service. The condition of this property does not reflect the condition of adjacent businesses which all seem to have pride and responsibility. It sticks out like a sore thumb. This also doesn't not reflect the values of the neighborhood which is clean, safe and affluent. After my experience at this place today, I am also contacting corporate to complain. read more

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Super understaffed CVS came on a Tuesday morning and aside from the pharmacist there was only ONE staff in the whole damn store. I needed to take passport pictures and I had to wait for the never ending cashier line to die down since she was manning everything it seems like. read more

Horrible service from the lead cashier basically I came to the store for feminine products grabbed the wrong kind and returned to exchange them 30 minutes later unopened with the receipt... She told me I can't exchange them and I would have to do a return I explained to her there exactly the same except for size and a simple exchange is fine she refused. I asked for the store manager she ignored me and proceeded to text on her phone while I'm having a feminine emergency. It's plain old ridiculous I left the ones I didn't want and took the ones I did she's out of control I will ad her picture and report her to corporate as a woman she is shameful. I have done an exchange with the store manager in the past no issue but it's alway a rude petty employee that ruins it for everyone they have 2 stars and I see why. As a member of the local community it's sad you can't go to cvs without issues. read more

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WARNING!!! DO NOT ORDER YOUR PHOTOS FROM THIS LOCATION!!! This review is directed at the photo department, they SUCK this isn't the first time I have had issues with my photo orders here either. I placed an order for say day pick up, my conformation said they would be ready around 12pm I never received a "ready for pick up" email but going in to pick up around 6-7pm I figured they had to be ready...WRONG. Even the lady in front of me didn't get her photos. I don't know if the employees in that department are lazy or plain incompetent but looking over to see the large stack of photos just piled on top of each other waiting to be placed for pick up is very telling. It has been over a week and no phone call or email saying my order is ready. I ended up placing my order at another location and they were done and ready in 10-15 minutes. If I could give this location negative stars I would. read more

CVS has gone down the drain as a reliable pharmacy but this branch is the WORST. They never ever answer the phone. My doctor has a hard time reaching them. If i had any real emergency medications I would never ever go here as this is an entirely unreliable pharmacy! Management are you listening?? read more

Worst pharmacy ever don't come here they confuse your medical insurance and try to bill you for your prescription and make you wait after their own personal error very rude and unprofessional read more

Pharmacist is always extra helpful. Have been using this pharmacy for 15 years. I have known the staff to go to the extra mile, especially Madeline, the regular pharmacist. Super knowledgeable like pharmacists in Europe! read more

STAY AWAY!!! This is hands down the worst pharmacy I have ever dealt with. They don't answer the phone, they are RUDE, and I don't think they know what they're doing. I watched an assistant sit and play a game on her phone while they had at least 5 calls on hold. Don't trust them with your medications. Honestly the WORST! I've had all my prescriptions moved to Rite Aid and I'm beyond happy I did. THEY DON'T DESERVE A SINGLE STAR but I couldn't post this without giving them one. read more

Do not use this place for passport photos. My photos were rejected. Now I have to spend an additional $17 to get them done correctly. Prolonging my passport renewal. You have been warned. read more

Cool n convenient pharmacy.. Located near my spot and I love how they call n remind you that your scrips need to be refilled..

Their pharmacy staff is very warm and cordial. Helpful to get alternative pharmacies on the phone if they don't have a specific drug. Good to joke with the chief pharmacist while getting yet another Covid-19 booster. Keep the community safe! read more

Mashera was very helpful when we were in the hospital trying to determine which medication my Mother had been prescribed in the past. I couldn't believe that first, someone answered the pharmacy line on the night before Thanksgiving; she did not put me on an extended hold with that God-awful elevator music or a silly recording - last, she was super helpful And patient- yea! Pharmacy miracle number Three. This CVS has its challenges in other areas but this team - Mashera and Jason - work in a kind and dedicated fashion. read more

CVS Pharmacy - The pharmacy counter open late the eve before Thanksgiving service with a smile. - Drugstores Near Me - LOS ANGELES, California

Have had some prescriptions filled here before. The asian lady is rude all the time, she acts like she iwns the place. Always has attitude. Other than that the place has various necessities. The ice cream is cheap amd it tastes good. Pineapple coconut is always available. Plus they have parking thats always empty. read more

This place is the worst because of the customer service. The workers are very rude and have nasty attitudes like they take their problems out on the customers. They never know what they are talking about so don't even bother asking a question. If you're able to get a prescription filled here correctly you really lucked up. The pharmacist themselves are also usually lazy and unhelpful especially the current guy they have working there right now, very apathetic. The asian lady that works in the pharmacy also has a bitter attitude, I've seen her be rude to everyone. read more

Lotto machine is set up to steal your money. Staff acts surprised and gives you an 800 to call where no one cares. Long line to purchase stuff and one cashier. This place is a disaster read more

I love this CVS. The customer service is amazing and friendly. You can't beat the variety of products- even organic feminine products. And groceries and wine. It's my favorite branch and I wish the ratings were higher to reflect that. read more

I do not understand the one star reviews here. This pharmacy staff is excellent. They all remember my name before I even get to the counter and greet me very nicely by name and treat me like a valued customer. Any little mistakes over the last couple of years have been negligible and easy to correct. I recommend the staff highly and the pharmacy they run. read more

I have been on hold for over an hour. Clearly they don't care about people getting their medications. They always lie and say it's the doctor that hasn't responded but clearly it's them as you can't communicate whatsoever. Do not go here! read more

CVS Pharmacy - Call is still going as I'm writing this - Drugstores Near Me - LOS ANGELES, California

The worst . Incompetent staff at the pharmacy. Never refills medications on time, very rude behavior. Stay away!!! No customer service found here! read more

Inventories like any other CVS,,, Pharmacy etc,,,, Easy parking,,, Dirty though,,,, Seems bit neglected,,,, Customer assistance so ...so,,,, Had better. read more

be prepared to be on hold for several hours if you're calling to ask ANYTHING about your prescription... to be honest they might not even answer at all. i've walked in the store while on hold for 30 minutes and they're just in there doing other things - instead of answering the phone. read more

The pharmacy here is a disaster. Any time of day they are disorganized and the wait time is always 30 mins. CVS really needs to do a better job of training their staff. There are currently 4 people working and only one knows how to do anything. A nightmare read more

I visited CVS today (Slauson and Overhill location.) There was a misunderstanding concerning my son's appt. with one of the staff members & the pharmacist really saved the day for us. She was professional and friendly and worked calmly to come up with a solution. I was impressed with her diligence. She's truly an asset to this location and the only way to successfully manage this pharmacy dept. is with her in the driver seat. Thank you for all that you do! read more

Unfortunately this is the nearest location to me. I come frequently at all times of the day. However, it never fails that when I come off of my night shift at work they are never open on time. Not to mention, I am never the only customer waiting. There are always 2 or more of us. Let's work on this please. read more

Highly recommend NOT purchasing gift cards from CVS. Due to their failure to load the cards bought as XMAS gifts I have now spent several hours trying to get resolved to no avail as CVS will not take ownership of the issue and are now asking that I jump through hoops with VISA to get resolved. If you are looking for a company that doesn't take responsibility for the products that they sell at their stores then this is the place for you. Due to this issue I will no longer be shopping at CVS (a place my wife and I frequently shop at). Apparently this doesn't matter to them as well due to the lack of follow through and resolution on this issue. Looks like Rite-Aid will be getting all of our future business due to the poor customer service CVS has demonstrated to this point. read more

Love this CVS. there's parking in the back and the ATM here always have money too. all the staffs here are super friendly too! my go to CVS here. read more

Worst CVS Pharmacy in Los Angeles!!!!! Refuse to help with insurance, refuse to help with transferring prescriptions from one CVS in LA to theirs. I have the flu and they told me I could pick up two prescriptions at this location (but insurance wouldnt cover them because they weren't "pre authorized" and that I had to drive to ANOTHER CVS across town to pick up the other one because it was marked as "on hold." I started crying and she acted like I was crazy and refused to help me. She said that although every other CVS in the whole world is able to transfer between CVS locations, she didn't want to do it. Terrible, terrible service, no compassion for the sick. AVOID THIS LOCATION AT ALL COSTS. Update: just called the other CVS on Venice and they said of course they could transfer all prescriptions to one CVS location and of course they were all covered by insurance. The pharmacist on duty at Slauson right now should be ashamed of herself! She is mean and lazy and unwilling to help the sick. She wants to make everyone else's life difficult so she can not do her job. She should be fired. read more

If I can not put any stars and still review I would. As a long time customer of this location I have slowly felt the decline in service. No need to get into full details about my experience. I will say that a customer with coupons and ready to give my money to a place of business should be allowed to so. Do not tell me that it's the systems fault. You as a manager should be able to override and make sure the customer is satisfied with their experience. I do not plan to return to this location at all. read more

The worst ... and I work in the pharmacy myself. The lady told me a script was processed yesterday there but she doesn't know what happened to it so if I want I have to pay cash for the same prescription today??? What the heck!! Not worth the trouble filling my meds with them since they locate so close to my house. read more