How are you going to say ready for pickup then cancel the order?? Customer service is usually friendly. One time I was at the pharmacy and there was a Karen who cut people and the customers stood up for themselves. The pharmacy staff was tried to service her asap to get rid her. Parking for the shopping center is tough. Every parking lot with Trader Joe's is an automatic cluster----. There's always a lady asking for money in front. Not a ding on cvs but the shopping center. It's private property, so they could get shooed off. They block the sidewalk making it not ADA. It's usually the grandma or mom sitting down. I've seen the mom with her three kids and partner with guitar at the national freeway exit and the kids are all elementary-middle school. One of them has an iPad. My bf offered to buy her something and she asked for the $60 formula. So he offered if there was anything cheaper and she asked for a bathrobe. He walked away and she was complaining how he didn't buy her anything. read more

CVS Pharmacy - Drugstores Near Me - Los Angeles, California

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Wow, just had a terrible interaction right now at this store with one of the Managers. I was waiting in line to check out at register 1, which was lit up as if it were open. There was an employee three registers over working on something, so I was waiting in line until she was done. In the interim, another gentleman entered the register area and asked if I needed help. I indicated that I needed help with checkout. He then looked at the registers and said that they are all down, but that he can help me at self check out. What I came to find out is that he meant he can walk me over to the self check out register. I asked him if the registers closed at a certain time at the store. You could tell he thought that was a ridiculous question and replied (with attitude) "no, they don't close" (mind you, he just told me they were closed but not WHY). I finished up my checkout and asked him again to get clarification at which point he says WITH EVEN MORE ATTITUDE b/c he thinks my question is silly, "no they don't close at a certain time. They are closed now because the money is being counted" Hmmm, so why not say that the first time when I asked because you KNEW what I was asking but I got the impression that you thought it was ridiculous so you were just going to make me fish for an answer or not give and clarity. Sir, Self checkouts are taking away jobs! I prefer not to go to self check out because a) I don't work at the store and b) it's my preference to go to the regular registers because soooo many times the advertised discounts don't show up and so I'd just prefer to have the cashier deal with it right then and there rather than having to find an attendant and then bring them over to the self check out areas (such a waste of time). The Manager was so rude and gave such attitude, and even said, "Ma'am, I'm not gonna go back-and-forth with you." and walked away. Seriously? How rude. I asked if his manager was there at which point he said that he was one of the managers. "Really?" I asked, "and this is how you treat a customer?" (if you had heard his sarcastic responses, you would understand more of the frustration for this review.) Large companies like CVS and grocery stores are asking us to pay premium and then do our own check out plus bag all of our stuff at the end as well... People are losing their jobs as a result!! To the manager of CVS, this is the underlying concern and the reason for my question. All you needed to do was apologize from the very beginning and just let me know that the registers were down temporarily due to money being counted. More than that, it was your attitude that was the most disrespectful and dismissive. You, Sir, need to take some courses on Customer Service. 5/19/26 8:15pm CVS on the corner of Sepulveda and National, Los Angeles. read more

This rating is specifically regarding Covid vaccine and service. I waited 30 from designinated time. During my wait, a couple had 2 vaccinations each. Due to the heat, I noticed the location of their bandaids. They were on the arm. At home, I noticed shoulder pain and my injection on shoulder instead of arm. I have've never had this site before, so I looked up what the reason would be. Answer, there is no reason why my site is high even though other patients she vaccinated and my past were not on shoulder. Medical community gives specific area to use. Too high can cause shoulder damage and improper absorption of the vaccine. Pay attention to the site they are giving your injection. It's very curious why she chose to give mine on shoulder joint while not using the same site for others. read more

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this is THE worst pharmacy. go somewhere else. This is not a one time issue. I come to get my prescription and they ALWAYS tell me they didn't receive it. I call my doctors and they resend a 2nd time but received confirmation that the first one was approved and received. today I went in in the morning, they said again they didn't have it (my doctor called it in twice). I saw on the screen CVS placed it on hold, and I asked why, they just answered they would have it ready in 10-15 minutes. I told them I had to run errands and I would be back. I came back at 7 pm, still not ready. What the heck people? read more

This is where I go for my pharmacy and it just seems like they have tech issues frequently, they assure me my refills will be ready next month but when they're not I have to go and request it manually even though the prescription/order is in their system and they're surprised every time that it's not already put in and ready. Then I have to wait like half an hour while they fill it. I think this location has issues with their tech in the photo department too- many people were having issues and one of the machines doesn't work. So far I bet you're thinking this place stinks, but what really makes up for it is the staff. They find workarounds and creative solutions to system failures. It's just a shame they're not better supported! I feel like management or HQ needs to take a look at the tech and operating systems so that the wonderful staff doesn't have to constantly be putting out fires read more

Really appreciate this location's customer service. When I switched a prescription to the location and the app said it wouldn't be read the same day, I called and they were able to have it ready for pick up in the evening. read more

I'm a regular customer of this location. Sheri, Sherilyn, Stephanie, Alex, & the others are super pleasant, professional, & helpful. This staff continuously maintains their dignity & professionalism when dealing with "challenging" customers. Kindly acknowledge this staff for the outstanding CVS employees that they are. It's a pleasure to shop here. read more

I visited the pharmacy today and this was the first time I encountered Doreal (Pharmacy Texh) She seemed a little annoyed. No,"hello" or "how can I help you?" Just straight to the point. "Are you here for pick up, vaccine?" I mentioned how I was checking in for vaccine. She asked if I had already checked on my phone and I said, "oh I did not do that. I can check right now." She ended up just checking me in through the computer instead. Maybe she was having a bad day or so, but customer service should be a priority. I thought it was just me that she was speaking in a rude tone, but when I heard her talking to a patient on the phone regarding their prescription, her rudeness still came across the same way. I've been coming here for quite a few years now, and this was my first time to experience this. Everyone else is for the most part pretty polite. I even asked my family members if they had ever encountered her and they said she's rude as well. read more

Geovani is the best! He helps great and he also asks if anything else is needed. He is awesome

This location has pissed me off so many times but tonight takes the cake. Register is closed 15 mins before the store is closed? Came and did all my shopping only for the cashier to tell me that i can not pay with cash because she closed her register 15 mins before closing. Its unacceptable. Theres always something with this cvs. read more

Shopping in the Palms area of Los Angeles, California... On my list of things to do (during this vacation) was to mail a postcard to my Yelp friend in Germany. I brought the address and stamp with me - I just needed the postcard. In the distance, I saw the familiar red CVS sign... Thank goodness! I know that store! I have a CVS card already, so, I will get credit for any purchase! Whew! The free parking lot is shared with Trader Joe's... How convenient! I just parked once and visited both businesses! Luckily, the rack of postcards (with magnets and other souvenirs) was located near the entrance! I didn't have to search or ask anyone! I even paid at the self-service kiosk and avoided the short line of customers! Shopping was easy and efficient! I had time to browse around the clean, neat store and noticed the one thing different about this CVS: Besides being named "Longs Drugs", CVS stores in Hawaii don't have... LOTTERY MACHINES! Ooh! Shall I try my luck? read more

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when will cvs stop allowing a string of people asking for money before and after you enter cvs scamming people and making them feel uncomfortable . there is one middle aged man that stands outside asking people for money 5 days a week like getting free money is his job. if he can commit to standing for hours scamming hard working people out of money why doesn't he get a legitimate job. cvs i will never shop at your store. you allow all kinds of scammers to intercept your customers and harass them until they give them money. you are disgusting and should be shut down. at least trader joes makes the scammers leave you do absolutely nothing. those people don't pay your salary its the shopper that pay your salaries by shopping. i have been speaking to my neighbors and they agree - there are 21 units in my building and every tenant said they will not shop there because they feel uncomfortable. read more

Okay, perfectly fine pharmacy nearby and next to my least favorite Trader Joe's... I prefer the one on National blvd. Anyway, all I espied upon entering was LOTS OF CANDY. Lots and lots. Picked up detergent and doggy bags and skedaddled out of there . The front counter person was lovely and friendly! Always an option but not my favorite! read more

Conveniently sharing the parking lot of Trader Joe's. The staff are helpful, but not in the mood to make friends. Lol. Online ordering and digital coupons aren't that easily accomplished. read more

I'm trying to talk to someone at the pharmacy for over 10 minutes, they put me on hold and no one answers.

The store needs a new improved manager, long wait time. If you self check out, nobody comes to help you and when they do, they walk away with a terrible attitude. I always end up going to the store because it's next to Trader Joe's and then I regret it because it takes so long to buy something Shelves are half empty, they really need someone to to give the workers Customer service skills read more

CVS Pharmacy - Waiting and waiting for someone to help me lack of help - Drugstores Near Me - Los Angeles, California

The worse customer service EVER !! The right hand does not know what the left hand is doing...not the optimal combination you want for your pharmacy. The staff is rude and careless. Dealing with people's medications requires extreme attention and dealing with people who are sick, very sick or just not feeling well and also the elderly requires empathy and compassion and unfortunately this specific location offers neither. read more

This CVS is conveniently located right next to a Trader Joe's and has a large parking lot next to it. It seems smaller than other CVS but in general the store seems neat and clean when I come. Store can be crowded at times but they have self checkout now. One thing I don't like is their mile-long receipt. Perhaps CVS should consider the effectiveness of their LOOOONG paper receipt with printed coupons. Everyone is going paperless these days to be kinder to the environment. I hardly ever look at, let alone use, the coupons printed. How about just lower prices in general? read more

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Average. They close too early. It's small they don't have much but can be convenient sometimes

Quiet literally the worst pharmacy I've ever been to. I've been getting the same script there for months. Every time they get it they say it's not in stock. Then I go to the pharmacy and it is in stock. Then I try to call them and they say "sorry we've never had this prescription before" when I've gotten it filled by them for at least 6 months. I am now 5 days without medication. The managers don't manage and there are new people at the register every day that look 16. read more

Absolute disaster of a store. Pharmacists don't care about folks. Lines are always an hour long and they don't seem to acknowledge. I am sure they are not reading these reviews, but please take your business elsewhere! read more

You wait weeks for scrips here. What is said over the phone has very little follow through in person, some employees are super helpfulBut ultimately they are under staffed and don't get the job done for controlled substances. Very frustrating? Ultimately had to switch read more

The pharmacy staff is horrible and withheld my medication because they thought they gave me a 60 day supply when they gave me a 30 day supply. I had to bring in the bottle to show them. read more

I visit this CVS often for convenience but not out of any customer loyalty. It hurts me to say this but I don't have any pros. Here are the cons. -The store is not intuitively organized. I normally visit to buy mostly the same types of items, and yet I always have a hard time finding what I'm looking for. -There's consistently a long line (both for the store and the pharmacy). And the cashier's are often rude. -The pharmacy is unreliable. I've been multiple times when even after 3+ days of me being without my medication, they still didn't have my prescription ready. I have since transferred my prescription elsewhere. -Parking! They share a parking lot with Trader Joe's and that just makes parking most times of the day a nightmare. There is a somewhat better CVS just down the street on Sepulveda and National that I find to be a better choice most of the time. The aisles are wider, it's better organized, and the service isn't A+ level but is at least better than this location. read more

Give the Indian woman pharmacist a raise. She filled up my prescription last minute and fast. A saver

The asian guy closed tonight 10min before 11 !!!!!! So the ppl who work there diced when to close ????? read more

All my best friends are there That's where I met my friend. They're the nicest people they're so helpful and just I walk in the store. Find what I need. Help me always smiling in the evening. Employees are so wonderful. I love them all great. read more

Christina helped me out big time and answered all my questions with such grace and kindness. She took the time to understand my needs and gave great recommendations based off our conversation. She's the best and deserves a raise! Have a blessed day !! read more

For the guy cashier on shift here 9/1/2021 around 2:30 PM Why would you chit chat with customer for 5+ minutes on and on while 5 people were in line? Go home and chit chat with your neighbors instead of wasting ppls time read more

I love this CVS! I periodically receive a 40% off coupon and I use it on CeraVe and Vanicream products! They always have them in stock. Today I restocked on the CeraVe Hydrating Micellar Water. I use it at night as my first cleanse to take off my sunscreen. I LOVE that CVS carries fragrance free products for my sensitive skin. Thanks CVS! read more

CVS Pharmacy - Outside - Drugstores Near Me - Los Angeles, California

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I've gotten several vaccines/boosters here over the last two years and there's always friendly and fast. I'd recommend for your flu shot or COVID booster! read more

I called today to see if I could get a vaccine. I left a message and someone left a message on my phone, I had stepped away and didn't hear it ring. She stated no appointment was necessary and shots were given between 12-5. I got there at 1:30 and was abruptly told by two employees one a Hispanic and one African American. Just mentioning it in case the powers that be read this so they know who the two very rude employees were. I was abruptly told as were others that it was their lunch time and they were closed between 1:30-2 PM. I calmly explained that I called and got a message that shots were given between 12-5 and why didn't the person who left me the message let me know. They were both still rude it was clearly not my fault. I didn't have time to wait so they suggested to go up the street to the CVS at National and Sepulveda. I got there and of course, as always, a line. I said I just want to ask a question and another customer said that was all he wanted to do. I was in the store for only five minutes and the same 3 customers that were at the counter hadn't moved. This is typical of this CVS. In frustration, I left and went to Rite Aid at National and Sawtelle and was helped right away and very nicely too I might add. read more

This CVS store used to a Longs Drugs. When it was Longs, it was great -- they had stuff that I couldn't find at other stores, like Ricola sugarfree mountain herb cough drops. Now I've been here twice in a month and they never have them anymore. Also, the store is now a mess. When it was Longs, the shelves were always stocked and everything looked neater. Now it looks like a discount store -- empty shelves, a jumble of products all around. Yuck. Really a shame. This used to be my favorite location. Now I'll have to look for another one. read more

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I love this CVS I love it the staff are so friendly and helpful, I always find what I need here, the parking situation is a mess though but it's not their fault "cough Trader Joe's cough" read more

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unhelpful staff. not using their brains because they don't care. stopped to grab a bite at Trader Joes nextdoor. i could not reenter my car bc i needed an alarm battery and not one employee offered to get a tool nor was successful in finding something to open my car fob. i did though. their photo center has cords to use for downloading. the iphone cord worked great. thanks read more

Awful this CVS is absolutely terrible I only go here because it's beside Trador Joe's and it's convenient. My very first visit some Pharmacy tech was extremely rude and mumbling and bringing her personal biased into work. They also BROKE HIPPA they acted as if they didn't under stand how to use GOODRX since I had an appointment and prescriptions that were private pay. (breaking HIPPA is also illegal so everyone knows) It was extremely uncalled for and embarrassing and this time, coming back despite instructions from other people in the healthcare field she directed me to another location that did the Vaccine WRONG. Despite having access to everything, it's awful they shouldn't be allowed to break HIPPA no matter what. I'm so bothered and I even came in the second time with a positive attitude and wasn't expecting the very same pharmacy tech to have that awful demeanor. read more

OK sometimes the pick up line gets backed up. But I keep coming back because the pharmacy staff here are so dang friendly and polite. I regularly listen to them field questions from the customers before me and I have no idea how they stay so patient and calm when people ask them inane questions that they have no way of answering. They do not control what your insurance covers. They do not know why the cost of your medicine went up. They are very good at what they do, which is to fill prescriptions quickly and give flu shots. I appreciate the pharmacy staff here so much. Thank you for your service. read more

I state this 5 stars only because they had the last T-Dap shot available!!!! I seriously called 10 different locations on the west side and near from Santa Monica down to Torrance and every location has the flu shot available but not the T-Dap otherwise known as the Whooping Couch shot. I needed to get one due to my lil bundle of joy for protection since he can't get his shots yet. Anyhoo, a nice staff here and my shot literally given over the counter was smooth. HOLLA! read more

CVS Pharmacy - Got a 20% off coupon for getting vaccinated. Cool. - Drugstores Near Me - Los Angeles, California

So I am giving CVS 5 stars because I didn't realize you can buy make up there, take it home, open it, try it, and if you don't like it or it's the wrong color, you can take it back whenever with your receipt for a full refund. So I did just that as I wanted to try some new things. I only kept about 3 of the products of the 11 or so that I bought. Good way to be satisfied with what you bought! :) read more

I've been many times. Staff is pleasant and helpful. Special thanks to manager Brian, along with Melissa and Sonny. I left $40.00 behind at the self-checkout register. By the time I realized what happened another shopper had taken and pocketed the money. Brian examined the video to determine what happened and reimbursed me. I was not expecting this as the fault was my own. I will do all my CVS shopping at this location. Also great because of proximal to Trader Joe's. This is one of the best neighborhood malls around. read more