The people within the pharmacy were one of the nicest people I have encountered especially in a CVS facility. They were so accommodating , patient and willing to help any way they could and during my visit they went above and beyond. It's always so refreshing when you experience kind people during a stressful situation. Grateful this is the CVS closest to me ! read more

Everything went well. Robin, the CVS manager, does a great job. Service is always friendly.

Thank you for a great experience from start to finish. Intake nurse was so kind, provider was patient and gave me plenty of time to talk with her about health concerns. Very kind!!! Ethan in the pharmacy, awesome!!! Gave me a coupon for discount since no insurance. Thank you for a great experience when I wasn't feeling good! read more

Minute clinic provider was excellent - Went above and beyond. Grateful to have this right in the neighborhood.

This is for the minute clinic/covid testing. I am sick and tired and I just wanted to get tested and maybe some relief so I went to the minute clinic, my primary care doesn't take walk ins. They didn't do anything except take my vitals and history and charge me $20. I couldn't even get a covid test there so I made an appointment for two hours later. They said DRIVE THRU TESTING, this is NOT. The instructions said to follow the signs, there was one sign with no arrow or anything. I pulled up to the pharmacy window and they aggressively told me to go park on one of the testing spots, I hadn't seen them before because all the signs are seriously faded and mostly knocked over. They send a video that isn't helpful whatsoever. I have called four different numbers and keep getting directed to someone who tells me how to cancel my appointment. They do not give any way of telling them you have arrived or checking in, apparently the person giving the test is supposed to call you when they're ready and you're expected to sit and your car and wait and hope they know you're here. There is no indication when making the appointment that it is not drive thru or any indication of what to do when you arrive. Drive thru to me implies not parking, but I guess I'm wrong. There are ppl here waiting longer than me and I haven't seen any of them be helped. I'm about to find somewhere else because I feel like garbage and am so sick of their stuff today. It isn't good bedside manner, and just a poorly run situation. A wait is one thing but all of this is one thing after another, also to not even be acknowledged after thirty minutes of waiting is messed up. UPDATE: I waited 45 minutes and called again and they informed me the "equipment was down" so they cancelled all tests. I got NO email, NO text, NO call even tho they KNEW I was sitting out there the whole time. I'm pissed. What equipment? They couldn't take my sample anyway? Why couldn't they say something? Will never return to this cvs especially for covid-related things and am sharing that with all my friends read more

CVS Pharmacy - Can you read that?? I cant - Drugstores Near Me - Lindenhurst, Illinois

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This place is absolutely ridiculous. I went in to use the ATM, which should only be a matter of a few minutes. Instead, the machine dispensed $160 of MANGLED twenties. (See pic: bills were missing chunks, torn down the middle, etc.)The cashier immediately refused to take any responsibility in the matter, and her supervisor, Sandra, was likewise useless and irresponsible. While anyone having even the slightest notion of corporate customer service would have exchanged the unusable bills, or at least attempted to reach out to a manager, both of these shiftless automatons did nothing beyond disclaim any connection to the machine that was inside their store. Sandra unhelpfully suggested that I bring the bills to the nearby bank which, when pressed, she admitted was closed. She also tried to weasel out of giving me her name and the customer service number, concerned that she should be held "liable" for the mangled bills--as though they were going to come out of her pocket or something. I called the Cardtronics ATM customer service number to see what they expected me to do with $160 that I could not spend, and they suggested that I either mail them in and wait 2-3 weeks to be reimbursed (absurd) or that I try to unload them at a local bank. They also claimed that the bills were valid just as long as the serial number was visible, which is funny since CVS just refused to accept them. Then I called the CVS customer service number, and the woman who answered, Demetria, affirmed that Sandra was wrong in not replacing the bills and acting like they didn't have anything to do with the ATM (THANK YOU!). She said that someone should call me back in 48 hours. That did not happen. **UPDATE** The district manager of CVS did contact five days later me to apologize and let me know that he was in touch with the company that owns the ATM to let them know what happened was unacceptable, and that they needed to change out the bills. While I do appreciate the apology that and I hope it will prevent this sort of thing from happening to future customers, the inconvenience to me was never remedied. read more

CVS Pharmacy - Chunks missing, bills torn in half. Ridiculous. - Drugstores Near Me - Lindenhurst, Illinois

Never have I ever been greeted by such an unfriendly pharmacy person. Just because they need to transfer a script from Walgreens, I was really putting him out. He said "when we get around to it, we will call over there." And then, "when they get around to it they will do the transfer." Wow, we'll see how long, how many hours, days, weeks, it takes to get this filled. He actually had to key in information about me too, which took a whole two minutes, apparently more time than he wanted to spend with a new customer. read more

If I could give this pharmacy a negative star I would. This has to be one of the WORST pharmacy locations within the CVS chain. It is rare a prescription is ready on time. I am talking days, not just a few hours of delays. Last week a prescription was called in by my dr. Over 24 hours later it was still "in process". After calling multiple times and waiting for over 30 minutes on hold I finally got through to someone. This past Friday, (today is Thursday, so almost a week) another script was called in. The script is still in progress. I have called everyday since Mon and waited in excess of 30 mins and never has anyone answered. Fortunately I have not run out of the medication at this point but I will have to go the store to get this resolved because clearly the staff is incompetent or they just don't care. If they are understaffed I would understand, however, when I have been in the store there have been a minimum of three working. They are busy but they cannot manage their time and they are not so busy that they cannot provide customer service. Other CVS locations are just as busy that I have used in the past and the run like a well oiled machine. If my insurance did not require CVS to be used and if there was another location that was nearby, I would change locations. I despise this location. read more

Been using this store for over 10 years getting my RX filled and over the years had just minor issues with them. Yesterday however I went in to pickup RX which I had been notified was ready for pick up. Picked it up, paid my $15 co pay, got home and found that they had given me the wrong RX. They gave me one which had been cancelled weeks before. Called to get this straightened out and they concurred that yes it had been cancelled and they would have the correct one ready in an hour. Asked about return of wrong RX and they said that RX's cannot be returned, but also added that I would not get a refund by politely saying "You should have checked the package before leaving store" Walgreens here I come read more

The worst pharmacy to use. I had serious health issue in last month or so. Urgent prescription so I can breathe and stand were send over. After visit yo immediate care, emergency. Tried other doctors three different doctors prescribed medication, they don't have it or cannot interpret. I need these to stay and take them before my procedure. They say they have contacted doctor and no response. No record at doctor office. I need to switch but need these to be filled. Hope they do not lose people the way they conduct. The onus is on staff and their capability. But organization as CVS Ned to train and get some urgency around managing medications. Pharmacy need to help save life and relief not a pain in the ass. read more

I recently had a prescription sent to this CVS pharmacy and after two weeks of back and forth between myself and the pharmacy with no luck getting the medication, I finally went to the pharmacy in person to inquire as to what the problem was. I was told the medicine was out of stock and they were not sure when they would get it. While I found this unacceptable service (why not call the supplier for an update), it was even more unacceptable that they didn't bother to call me, email me, or any correspondence whatsoever to let me know I would have to get the medicine elsewhere. In the past, when dealing with this pharmacy, I had similar circumstances over the same medication. This is not what I call adequate customer service or even customer correspondence. Will not shop here again for medications. read more

Whoever was working registers tonight was the rudest person I have ever encountered. She practically yelled at my friend and I for not knowing if the self check or accepted coins or not, not to mention she was on her phone the entire time since we walked in the store. read more

The store is great! But the pharmacy isn't. They often don't fill perscriptions when they are supposed to. I dropped a controlled perscription off with them two weeks before I needed to pick it up. I specificially discussed with them that they needed to check if they had it in store (they didn't) and asked them to order it for me- they said it would be two weeks. Fast forward... I go back to pick up and they still don't have it. They never ordered it and it would be two weeks. They always tell me that this persciption is written incorrectly, but according to the doctor it is written per state guidelines (and Walgreens has no issues). read more

Worst pharmacist ever. Dropped my prescription from the hospital off, came back 2 hours later and the pharmacist, in front of a long line of people, refused to fill the order and said she called the hospital and that they said it was nonexistent. She treated me horribly. I had to go back to the hospital in hail and pouring rain to have them call her and confirm the prescription. Hospital said the pharmacist did not call. If I ever get in another car accident, I will definitely not come here for my medications. This woman should be fired. read more

I am splitting this into 2 separate reviews...one for the store and the other for the pharmacy, as I swear, the staff and practices are completely different between the two. First, the store. Generally, some of the nicest people. If you coupon, this is probably one of the best places for getting great deals. Especially when you can stack with using extra bucks. The staff doesn't judge it and will honor every coupon/deal, unless expired. If they are out of a sale item, they will sub another one in it's place or they will give you a rain check. They do run out of sale items rather quickly and the stock is a bit minimal for other items. Also, their pricing online is considerably cheaper then in-store and store prices are higher then other stores. It is almost like shopping at 7-11 with the prices...but like I said, if you use coupons on sale items - you can get some fantastic deals! The pharmacy on the other hand, is HORRIBLE!! DO NOT GO HERE, unless you really don't need your prescription in any timely manner or you don't mind going back several times to pick it up. We kept our prescriptions there way too long, mainly because they are a block from our house. When you call in a refill, don't even bother with requesting a day or time. It will NEVER be ready when you get there. The final straw was for a prescription that my husband dropped off 3 1/2 MONTHS ago that was still not ready. It was a prescription that our insurance company needed to approve - okay fine, it takes a bit longer. Totally get that - but not 3 1/2 months! That said, in all those months, we have received letters and confirmation from our insurance company and doctor approving the prescription, but CVS was still claiming they couldn't fill?!?! We would even get attitude from the staff. Confused and extremely frustrated after all this time, we transferred to Walgreens - alas, in 3 days they got it filled. Oh! And our other prescription - was ready when we asked! read more

Chose this location because of one of the pharm techs (dark hair, ear spike :) as she is SO friendly and kind. They are very helpful in getting my scripts together and helping with finding appropriate OTC meds for colds and the like. Very clean store, always kept nicely stocked. Going through construction right now, so be patient on the parking lot. read more

I don't know what happened to pharmacy? Used to be on top of things. Lately, they have poor attitudes. Went in at 12 pm to get script filled. Was told it would take three hours! No one was in the store! Went to walgreens down the street 15 mins no attitude. Changing pharmacy. ASAP. read more

I love this pharmacy. There is a wonderful pharmacist, L. Krich-Windahl, who is probably the nicest person I have ever met. She takes time to speak to me about my medications and makes me feel comfortable about what I am taking. She has a very warming personality. I try to always fill my prescriptions here. I highly recommend it. read more

I will NEVER use this pharmacy again. My first time I did thinking I would save money but didnt even get my RX! I had an email 2 were ready, then I get a call that one is not ready for refill yet. That was fine, but I get to the store and THAT one is ready but they have no prescription on file for the one they sent me an email on saying it was ready! The girl at the counter couldn't have cared less. No manager came to try to help. All they did was look at my email then say, I have no idea we do not have it! I called customer service and filed a complaint, I emailed them. Someone was to get back to me because they take complaints seriously they say. That was Friday, it is now Monday and have not been contacted. Horrible pharmacy! read more

This store has the friendliest associates! The pharmacy is great and goes out of their way to bring my elderly mother her prescriptions. Even though they're busy most of the time it's great to have a pharmacy to rely on. The front staff is always great too! read more

Although the people here are very friendly and helpful, their systems for re/filling prescriptions are terrible. They called me before Christmas to see if I would like my prescription refilled, but I couldn't answer. So, they left me a voicemail saying they would call me back, but they never did. This is about the 3rd separate incident where I had to call them to see why a prescription was not filled. Then they never call to let you know it is ready. After trying to call them 3 times, I just went to the store where they didn't have the parking lot plowed. I did finally get a call that my prescription was ready after I got home from buying groceries at a different store that had them for less than half the price. May use them in a pinch, but certainly not for anything where I would be given a choice. read more

I've always been a regular at Walgreens but this CVS is closer to me than the nearest Walgreens. I have really grown to like CVS since using this one. It's spacious, has a nice layout, and friendly employees. read more

I have had excellent service at this location however have had one of the worst experiences just today! I needed one dosage of medication and they wanted to charge me 5x the cost. I explained I was completely out of the med and would not have the money for a full script for another day. I had to call corporate customer service just to get one dosage of medication and pay a fair price for it! Customer service should always be a priority and if not then please don't work with the public. read more

I've had nothing but problems with the pharmacy department! They are extremely rude and care nothing about their customers. Dropped off a prescription several days before it was due to be refilled and was told it would be ready first thing in the morning on the refill date only to be told they weren't sure when they'd be able to fill it and they'd "have to see how their day played out". Today, coming from the ER with a broken leg was told we HAD to be there by 5:30 (when they don't close until 6). We arrive at 5:32, no one comes to the window for 3 minutes and the guy says it takes a full hour to fill a prescription. No, no apology or anything. Now we're driving 10 miles out of our way to go to a 24 hour Walgreens instead of the local CVS directly across the street from our house. CVS will not be seeing any of our business again. I've never seen such poor customer service. read more

I use this store all the time. The staff here is wonderful and friendly! Whenever I need help or have questions, someone is always there! The pharmacy also always has the prescriptions ready when promised! Great store and I highly recommend! read more

Their Minute Clinic was awesome. Laura was great. So nice and helpful. Such a difference from the Walgreens right down the street on Grand and Almond. They offered no help at all. If they are booked then you are just on your own. No offer to check and see if another Walgreens could take you, just a dirty look and nothing else. CVS is where I will come from now on. read more

I was fighting a cold for 5 days and I finally needed to see what was going on. I went to the "Minute Clinic" and signed in. The screen showed me with an approximate wait of :35 minutes. Long story short, 130 minutes later I am leaving the "Minute" clinic. The NP, Laura was very nice but the estimated time to see her is failed. This was my first and my last time visiting the clinic. Had it not been for Laura I would have given the store one star. read more