On the surface it looks like a good CVS because it's 24 hour but once you go inside just about everything is locked up. Toothpaste- locked up. Press the button several times and eventually someone will show up to release your product. Deodorant- locked up. Hair products- locked up. Makeup brushes- locked up. At this point just put the entire store in a giant vending machine where you pay up front and your items are dispensed to you. This is just ridiculous. I go to check out and all of my items are packed heavy in a single paper bag. I ask the cashier for plastic but he says the store doesn't have plastic bags. I think no big deal until I get home and the bag rips with all of my items falling out. read more

In preparation of an upcoming event where people from across the nation were coming, I wanted to prep myself and get some OTC medications that would combat some bugs that might be tagging along. I had one day to do this as I was nearing the deadline for arrivals. Being in the Laurel area I decided to stop here first in hopes of grabbing everything I needed. From the moment I pulled into the parking lot and saw how many vehicles were there and how hard it was to navigate, I should have headed elsewhere. I didn't follow my gut feeling and went inside. It took me a while to browse the shelves to find the appropriate aisle I needed. I did find one medication on the shelf right away. The others were behind the pharmacy counter. I only found this out after going into the aisle that was packed with people waiting to pick up medications to grab the cards for the items I needed. I diligently stood in that line, waiting my turn. This line moved slower than lava approaching the shoreline. I stood there and noticed that the one pharmacy tech had two registers open to deal with the line of customers. Minding my own business, clinching my jaw, listening to the worsening, under-their-breath, comments from the person behind me, I was finally at the register. I handed over the two cards to the lady to grab from behind the counter and waited. She went to the area where they should have been and shouted from there to me that they didn't have it. I had grabbed the store brand card and asked if they had the name brand. Another shout, no. Then they asked me if I wanted something that wasn't even what I was looking for. I politely declined. When the pharmacy tech approached me she again told me they didn't have it. I know, I was here as well as the twenty other customers. She then told me that I could go next door to their competitor to see if they had it. She joked about how they didn't have it and was making light of the fact that I just stood in this line for about a half hour to not receive what I wanted. Her response was something along the lines of, oh well, not my fault. I then said to her, the least you could do is remove the cards from the shelf so people don't stand here in hopes of fulfilling their need to be told it's not available. Simple, and I wouldn't have wasted my time, nearly an hour at that point in this store. Needless to say. I made my way outside with the one item they did have and headed towards their competitor. read more

WHERE IS THE STORE MANAGER! This pharmacy is consistently awfull!! There is a pharmacist that works at night and he is APATHETIC at best! No customer should have to wait at the drive thru window more than two minutes and not be acknowledged!!! The customer ahead of me (who had been waiting at least 15 minutes after I arrived), left without anyone coming to the window!! This is my second time having to deal with this dude. Since I had time tonight, I waited 30 minutes at the window for help after I used the call bell twice. Spent a total of 45 minutes at the drive thru window, and on top of that dude had the nerve to have an attitude! I AM DONE WITH THIS PHARMACY - Going to their competitor! read more

CVS Pharmacy - the pharmacist - Drugstores Near Me - LAUREL, Maryland

I would give this negative stars if possible. Each time, I had to wait an hour for a refill. After waiting, I would be told that they hadn't run it through my insurance and that took them another 30 mins with zero communications. The pharmacist is always on personal calls and does not at all care about the integrity of the pharmacy. The techs are clueless and just wander around holding up prescription bags. They do not acknowledge customers and avoid eye contact. I hope that the CVS regional manager and the corporate see the numerous complaints and reviews on various forums and address those. read more

Good location and nice pharmacy. They had good stuff and service was quick . Lots of parking outside . They had a walk-in pharmacy and they help us well. Good experience overall .. read more

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Absolutely one of the worst store locations. Very slow and the service is awful. I have severe arthritis, so standing in the line is painful. Trust me, at this location you will have to stand in the line and wait for at least 30-45 minutes. They have only two or three chairs available and they go quickly. If you decide to go through the drive thru, be prepared to wait a long time. The seem to "prioritize" only the customers inside. Which is still a headac read more

Shoutout to our local community heroes! We love the convenience of the the drive thru pharmacy and the 24 hour store! And I'm glad that the have implemented a lunch time for the employees! We put so much time and money into this venue, so happier staff makes for a better experience for everyone. I love the sales, picking up necessities, gifts, and CVS brand savings. I like having my CVS CarePass too! I use my coupons and bonus money all the time. I even order online through my the CVS app and get things shipped straight to my door. It just doesn't make sense not to utilize all the benefits available. I like my CVS crew! It's nice to see the same faces and make a connection, especially when you don't feel your best. read more

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This has got to be one of the most not so good CVS's I've been to in a long time. They almost never have what I'm looking for.

GOD AWFUL. I specifically called ahead needing to pick up something desperately. They lied straight to my face. They didn't have it. It was an emergency and they lied. This place is awful! read more

Worst customer service, literally everyone here is so rude. I only come here consistently because it's nearby and it's 24/7. I will get their names next time, but they toss things you purchase and get mad quick if you add more items. They have no patience. If I could leave a zero star review I would. No greeting here at all either. read more

Let me say! I truly do not like the pharmacy department it's ridiculously slow and packed and the line goes down the aisle practically any time of the day! I would say go here if you're going for late night reasons (just left the hospital or urgent care) but if u getting ur scripts filled just go to the target on 198 they are a cvs also! I did say " go here if you're going for late night reasons (just left the hospital or urgent care)" If your pressed for time, trust me do not attempt during regular hours! read more

CVS Pharmacy - The pharmacy department - Drugstores Near Me - LAUREL, Maryland

If you need a prescription filled right away, DO NOT SEND IT HERE! Send your medicine to another location or you will be waiting for days! They never fill the medicine on time and I called them and was on hold for 30 plus minutes! They never answer, understaffed, and medicine is not readily available. The lines are always long! This place is a nuisance to deal with. Stay away if you can. read more

CVS Pharmacy - I've been on hold for over 30 minutes to speak to someone regarding my prescription in the pharmacy. - Drugstores Near Me - LAUREL, Maryland

Agree with others, CVS in general is not well known for its customer service, but this one has the most incompetent and rude employees of them all. It took forever (and many unanswered phone calls resulting in hours of wasted time) to get my prescriptions transferred from another CVS because they kept screwing up the orders. Once transferred, that is when I truly entered the ninth circle of hell. I first tried going to the store directly. There was a line of 15 people waiting for one pharmacy clerk, and the line was not moving. Of course, it was 1 o'clock on a weekday, and they close at 1:30 pm for lunch, regardless of how many people were standing in line. So I went home and tried to call. The pharmacy WILL NOT answer the phone. Halfway through the usual half-hour wait time, someone picks up the phone and hangs up. I called the store manager, who would not help, and transferred me to the pharmacy while I was asking her not to, only to suffer the same horrific wait. This is unacceptable but also explains why the store employees have no accountability. The only reason I still go there is because my healthcare insurance forces me to use CVS, which is why I am guessing they still have any customers left at all. I will definitely try to change which insurance plan I have during the next open enrollment so I am not held hostage by this sad excuse for a pharmacy. read more

I love that this is a 24 hour CVS but I would recommend that you call to check if they have what you need on the shelf, before taking your prescription there. Communication is not the best. Only one with a drive thru but that's not always open and you don't find out until you're at the window. They used to be awesome! I think COVID changed a lot. Luckily my parents are only here for vaccines. read more

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I'm calling to get my prescription and it's never ready NEVER. The I gotta stay on hold for 45 DAMN MINUTES. Wtf. Who runs the pharmacy that we have to wait on the phone that long. thy just sit there and look at the phone ringing. I sat home until I was on hold for 30 minutes. Then I drove there and was still on hold. that's terrible customer service. If no one wants to work send everyone home and let someone else make the money. Even the pharmacist is rude as hell. read more

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Not my regular go to location! Was nearby and stopped in. This store isn't the cleanest or most organized. I was able to find what I was looking for and I was able to redeem my coupons, but the line was moving so slow. There were no more than two people ahead of me but yet I was in the line for over 10 minutes. They need to get some self-checkout machines installed or hire additional staff! Margarette was very professional and friendly - kudos to her! read more

This is 1 star ONLY because 0 is not an option. Meds that I need are out of stock, and they do not order them or give any notification. They do not answer the phone. And this time, I've been waiting to get the meds for over a week. I just checked the app, and they canceled both refills, with a message to call if I still need them. If I hadn't needed them, I wouldn't have refilled them. Worse than useless- this pharmacy is harmful, just randomly canceling refills I need. Avoid like the plague. read more

I can go to a department store to get a beach towel. I can go to a grocery store to get an energy drink. I can even go to my kitchen and get a glass of water that's pretty much the same as a homeopathic remedy. But there's only ONE place I can get drugs and that's a pharmacy. I was EXTREMELY unhappy last night to NEED antibiotics for an animal bite and drive all the way to this CVS only to be greeted with a shrug and "Sorry, we don't have it." If you don't have room for drugs STOP SELLING OTHER THINGS and MAKE room. Or if you don't have the drug in stock CALL the doctor prescribing and tell him that. And tell him where it CAN be found. I hated this store anyway for the long lines at the pharmacy and utter apathy toward customers but as my hand throbbed in pain last night I vowed to move ALL my prescriptions at ANY CVS to another pharmacy. I recommend anyone reading this do likewise. read more

Customer service is so dry out there. The pharmacy crew seems a little nicer...but upfront...they don't even hand you your purchase..they just put the receipt into it and let it sit there and say next..wow..how weird... read more

It looks like LOTS of folks are tired if these jerks stealing OUR meds! Go absolutely anywhere else for better... heck, for actual service. If you don't stock medications, WTF are you actually doing? Beach towels can be bought in Safeway! read more

The pharmacist tech that stay at the front desk is a problem, the manager of the store know this and he say his hands are tied but the technician is creating chaos. Just simple question turns into an argument and he does with every customer that come in for there prescription. I reach out to corporate that it's not comfortable having this man with my medication. Took my prescription to Walgreens up the road cause here is the worst,, black gentleman with glasses with an accent wish I would took a picture of him but I pray for anybody that goes here and have to deal with him. read more

This is the absolute WORST cvs known to man kind. If you need your prescription you will be better off digging your own grave with a baby spoon. I guarantee you will be finished before they have your proscription ready. How hard is it to count 30 pills and place it in a jar!!! The lines are always long. The people always look lost. I'm writing this as i e been standing here for at least 15 mins. It's been over a week that they were suppose to refill my prescription. Just go some place else anywhere else!!!!! After waiting in the line the have now sent me to another damn line i totally get why there was a viral video of a lash going off at the cvs pharmacy. I'm convinced they hire idiots at every location read more

They are no help. There are four people working at the pharmacy and only is helping people. The wait time of 10 minutes for them to tell me they don't have the item??? read more

I would not recommend using this pharmacy. I had 2 encounters with someone by the name of Ana. Her attitude was most unprofessional. Beyond the fact that she stood in my face arms crossed she proceeded to roll her eyes when I inquired why my prescription wasn't ready when my doctor had called it in at 5 and it was now after 7. She told me that it would be 30 minutes. When I returned after 30 minutes my prescription was still not ready she gave more attitude rolled her eyes a bit more and told me that she would go to prepare my script. Not 5 minutes go by and the script is still not ready but she's back at the counter helping the next customer. Now I understand I'm not the only customer here but honestly. read more

I visited this CVS location in search of a thermometer. Unfortunately, the thermometers were sold out. I visited the Optical Center and stated my glasses needed adjusting. The Optical Center employee asked for my glasses, made the necessary adjustments to my glasses, and handed them back to me. I liked the customer service that CVS Optical Center provided. I would visit this CVS location in the near future. read more

I visited this CVS today and i wanted to check out at the pharmacy, because I had two packages of surgery bandaids and I wanted to ask about COVID testing. However, before I could finish she told me to go check up front because she was too busy to wait on me. The level of customer service cannot be the standard of CVS. I left the store and bought my items at Walgreens. There were three lady's behind the counter and neither of them intervened after hearing her comments. So I will not be going back to this location and I don't recommend this local. If that don't care about you, why would they care about you getting the proper medication. read more

Do not come here just turn around . they're not gonna make your prescriptions and they have pharmacists who don't wanna complete their jobs . it's no reason i've waiting for 3 hours and i'm still empty handed . and yall need to fire that big b chichi deadweight. she's not completing her job at all read more

This pharmacy is the pits. Longest wait ever, no one at register. People are waiting indefinitely, hoping for someone to man the register. Crazy. read more

Revieved a text message to call cvs with my new insurance information. spent over a half hour waiting on hold which is a new record it usually takes over an hour. Young lady answered and didn't want to take the information. She said to bring it the next time I picked up a prescription. I asked don't you need the insurance info to price the prescriptions? I was told i would have to wait while they would adjust it when i showed them the new card. told her we might as well just do it over the phone and she told me my information was all wrong and I had to bring it in. getting real tired of these worthless employees at cvs. sad part is nothing is ever done to correct these idiots. sill wish i could go to a different pharmacy. read more

Pharmacy here is the absolute worst. Always says it's ready but it's not when you get there and they make you wait hours.

The people that work at this pharmacy are SO incompetent. Can't spell names, never have refills ready, lines are ALWAYS long and NO customer service... hate that Laurel-Bowie is closed. 0 stars read more

No even worth to give one star worst attitude since waited for almost 30min at counter no knowledge and dumb ppl who not even worth to work at this place sorry for rude words .. read more

My prescriber was trying to call in my medication she left a voicemail that they disregard when she called back they hung up on her it seems as the pharmacy staff hates their job, they need to hire a whole new team read more

Nobody answers the phone at this location. On hold for 20+ mins. It's a Sunday so foot traffic is slow so really unsure why they don't answer the phone here. read more

Went here very early in the morning, in the midst of the COVID pandemic, and 75% of the employees either weren't wearing face masks or had them on under their nose--including pharmacists filling prescriptions behind the pharmacy counter. When I asked the pharmacist about it, his nonchalant reply: "the masks get hot." Absolutely inexcusable from a drugstore, of all places, in the middle of a pandemic. read more

Pharmacy is THE WORST. No organization whatsoever. Was told by lightskin guy with scarf/hat on head to stand in one line for drop-off, then he proceeds to call customers from a totally different line leaving me to stand in the wrong line, lls, SMH. If you're in pain and need your medicine asap. I don't recommend u coming to this cvs. Walgreens is a much better option read more

If I could I would give this cvs pharmacy zero stars. The minimum time for someone to pick up your call is 30 mins. This has been an ongoing issue. They never have any medications in stock. Every single time my son needs any medication they are out of stock and they never pick up their phones. They are unprofessional and careless. If they are short staffed then they need to hire some more employees. read more

This Pharmacy is the worst!!!! I only want to check the cost of a prescription and a representative came on the phone and said she had to get her computer or something set up and never came back to the phone this was at 8am. I hung up and called back and been calling from 8:30am to. 9am and just get a recording. This is so frustrating just for something so simple but they will bug the hell out of me texting me every other day when a prescription is ready for pick. read more

I had payment issues between this pharmacy and my insurance company that needed to be resolved and so i called them and was told it was the pharmacy that needed to solve it. I asked to speak to the supervisor and had questions to make sure no more issues were on the table and he was extremely RUDE. He Had the audacity to ask me if i was "going to keep asking the same questions" or "if he was going to have to keep repeating himself" or even worse, "we are speaking the same language what are you not understanding". Completely unprofessional. If the pharmacy is incompetent with resolving my issue then I'm obligated to ask questions. Don't come here for your medication seriously i have never been so disrespected on The phone, i was being polite and patient, this is ridiculous behavior. read more

Horrible Pharmacy. Florence A told me that my prescription was rejected because my insurance was not paying for it anymore. She insisted that she was doing this for 20 years and she was correct. I explained to Florence that the prescription was approved on the 17 of each month. She sent my doctor a an emails stating "he need to change my prescription"! She is a very horrible pharmacy tech. I had to contact my insurance about this matter. The insurance advised me that it was approved on the 17 and she was processing the refill for the next month. This issues went for over two hours. I had to get my insurance and her own the phone. She was completely wrong and did not offer an apology. Horrible service. RETRAIN HER OR FIRE HER read more