The worst pharmacy around. They take forever and then don't know what they're doing half of the time.

Update, I went in to complain about them messing up my prescription. They gave some bs defense and said to lodge any complaint with the customer complaint line. Attempting to do so, it said "if you have a pharmacy complaint please call your local cvs" then it hung up. They just need to be shut down. And check out the clear incompetence of the prescription i just picked up!!!! AFTER COMPLAINING ABOUT MESSED UP PRESCRIPTIONS!!!! read more

CVS Pharmacy - Fucked up prescription. - Drugstores Near Me - Kingston, New York

I called this local pharmacy to refill a prescription, and now they have some new system in place where the automated system states they will call back. This is not good customer service, and I am inclined to take my medications elsewhere. I called you and I expect phone calls to be answered. I already went through all the prompts. I don't want to hear some crap response that it's to ensure customer privacy. CVS pharmacy used to answer the calls after you went through the prompts...not anymore it seems. For now, I just go in person until I have time to go through the process of switching pharmacies. read more

Utterly intolerable. The situation is complex, however. Much like Walgreens and other big box pharmacies, the staff are egregiously overworked and poorly compensated for their expertise. This leads to plummeting employee satisfaction which in turn creates a startlingly abysmal customer experience. I needn't elaborate on the latter since any of you who frequent this type of pharmacy are well aware of the long lines, mix ups, and sharp-tongued staff. Again, the employees are actually probably very nice people -- they're simply waaay overworked and poorly compensated. After spending all the tuition money and time to get a Pharm.D. why would anyone elect to work in a corporate warehouse? Kind of sad, really. The problem is the paucity of independent family-owned pharmacies. These are where I go and the experience is shockingly better. read more

Giant CVS. So big you may go in, and look for your family. Shelves need restocking. Chocolate bins are empty. Rebel review: 4 read more

CVS Pharmacy - drive thru - Drugstores Near Me - Kingston, New York

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Waited 45 mins in drive through for a prescription called in at 10:00am. Was told they would expedite my order and to pick up in 15 minutes. Came back fifteen minutes later and they told me the store was closing at 7 and i could not get my prescription. I showed them my phone time at 6:55 and they said they wouldnt have time. No prescription for my 2 yr old until sunday read more

The rudest staff!!!! DONT USE!!! I tried to ask a question why I couldn't receive my prescription and they just turned their back from me. Told me to call my insurance which I did! My insurance told me that the to PHARMACY should be the one calling. URGHHG read more

Slowest phamacy ever. One person working. Two speeds. Slow and stop. But I will say this location is better than Woodstock. Edit. It is as bad as Woodstock. What an unorganized and indifferent staff. Rude and dismissive read more

I have never waited less than 15 minutes in line at the pharmacy and I'm currently on hold for 45 minutes. I think they have staffing issues. Pay people more and you won't have staffing issues! read more

frustrating experiences with this pharmacy I was in the drive through for about 15 minutes waiting and when I finally got to the window the pharmacist or tech was saying that one of my medications wasn't available and the other.... Well that was a mystery I couldn't understand what he was saying. It truly sounded like like gibberish. He kept moving his face away from the phone when he would be speaking or moving the phone away from his face like he was so exhausted he couldnt hold his body upright and was just sliding down and the phone was going up the side of his face if that makes any sense. Slouching over in the window of the drive through pharmacy with the window closed like a teenager who didn't want to be working because he was too hungover. Everytime I told him I couldn't hear him and didn't understand him he never repeated himself. No matter how many times I asked him what? Can you say that again? he would say some other unintelligible thing. He got frustrated and told me I needed to come inside so they could look at my whole chart I said No! Then I saw someone walk behind him and I yelled hey help! please help us! I was on my way to my friends house and just wanted to grab this medication quickly and get going and this was now turning into a neverending nightmare. the pharmacist behind him stopped they conversed and she started talking very slowly to me like I was a problem person. She said that my one medication they did not have I said right I understand that but what is the name of the medication? (Good info to know right?) and she said creon and I was like, ok and she said and the other medication; cyclobenzaprine it's too early to fill. I said I wasn't looking for that medication Totally confused where that had even come from. I had just picked up my refill for that the week before. how or why they even had that med pulled up on the screen is beyond me. I said I am not even looking for that medication. She said what medication are you looking for I said I am looking for Zoloft and she said we didn't get that rx yet from your dr he didn't send it see if he can send it. Ok was that so hard to say? was that so outrageous that I supposedly needed to exit my car and go look at my full chart inside? and the icing on the top of the cake my zoloft rx was called in by my drs office 3 days earlier! and totally should have been filled and ready by the time of this miserable trip through the drive in window. I have been out of 2 important medications now because of cvs in Kingston I don't know if they just didn't know where it was lost it messed it up or put it in as cyclobenzaprine. I'm just switching pharmacies they are completely incompetent and rude about their incompetence. If you are going to tell someone their medication is not available tell them what medication it is. that's the bare minimum. If someone says I can't hear you I didnt understand you repeat yourself! thats the minimum as well. This place can't reach the bare minimums just avoid this place read more

Keep messing up prescription and had refused to acknowledge doctors new script. This is the only CVS I have issues with. Two techs mess up script when dispensing and 75% of the time they are rude. read more

A one because less can't give less. I have a thyroid medicine due to the cancer radiation I had over twenty years ago. My insurance for some reason will now only let me get 3 months supplies through CVS. I can't use Walgreens or others. A bit ridiculous since I will take that little pill every morning until I'm on the other side of the dirt. I didn't want to go to the pharmacy every month particularly since I travel. Like an idiot I decided to use CVS for other short term medicines. I always wait in line. Often there is trouble with the script not with the thyroid one yet. This last time I had a wisdom tooth pulled and Amoxicillin was subscribed. It was a Friday. I wait in line and they are out of amoxicillin. They didn't call or text me me nor advise the doctor. Instead I stood in line. The tech sent me to THE Consultation desk at which I wait in line. He said he could call Walgreens. So I said then call them, I need the script to avoid infection. He was on the phone but Walgreens didn't answer. I called my Dentist office at the same time and they said come back we'll give enough to get through the weekend. I advised the CONSULTANT I have enough to get through the weekend. Of course that was after waiting in line again. I asked will you have it Monday. It's ordered and shouldn't be a problem. Monday I stopped by around noon and luckily it was't busy. 1st time ever. I was advised they can't fill it even though they have the amoxicillin because they already transferred it to Walgreens. They didn't text or call me. This is but one incident. Needless to say no short term medicines will go through CVS ever again and I'll work on alternatives for the thyroid medicine. By the way, when I went I picked up the weekend supply from the dentist the receptionist said CVS is the worst. She should know. Lesson learned. Update: I called Walgreens to see if the script was ready. CVS sent them nothing. Walgreens then called CVS to get the script. After a few hours Walgreens called me to advise they got the script and went to fill it but couldn't because it was filled at Nekos Pharmacy. They apparently sent to there. This may be the worse I had with CVS but I've had others. Unless you have no choice avoid CVS, at least this CVS like covid 19. read more

Echoing other sentiments with the nightmare COVID tests here. I cannot express how rude and belittling the pharmacist was to me here. It took him 30 minutes to even acknowledge me at the window and the cars behind backed up to Washington Avenue. When other people began to get out of their cars, walking up to the drive-in, he then blamed the back up on me, saying I 'refused to roll down my window'. Buddy....I'm here to get a COVID test, why on earth would I make this process longer? Why would I roll down my window when in the past I've been told to keep it up? He did not explain the self-testing to me at all so who knows if my tests will be accurate. Such an awful experience that I am rerouting my business to other drugstores in the area. A serious nightmare that is pure short story fodder. read more

My wife and I got COVID-19 tested here in advance of seeing my parents for Thanksgiving. We both got negative test results within 3 days which emboldened us to make the trip. 7 Days later, my wife gets an email saying that her results were erroneous, and that the sample was never even sent to the lab. This rightfully terrified us, so we followed up. What followed was a maddening Kafka-esque journey to the depths of customer service hell. Nobody had answers. Nobody took any responsibility. Nobody seemed to care. Avoid this place like COVID. read more

Wish I read the reviews before going to this location. DO NOT visit this location. Rude staff, every single person was rude including the pharmacist manager. read more

Big turn around here. Was just in here for a few things yesterday that I was replenishing products for both my Uber/Lyft car (tissues) but also some personal care and disinfectant wipes, and although finding all things on my list quickly and easily was a big time plus, having a quick and easy transaction at the registers was definitely one to make this great. I was looking for some name brand stuff for both wipes (One I knew few places carried), having to go with store brand tissues or there about a with Total Home tissues, was definitely and objective I could live with. Still can't give you a five star rating here. I did find the store a bit big- almost as if the store grew in size since the last time I came inside, and not having as much free space near the registers was still a distraction. I almost got run over at the registers by finished customers walking out because the signs mention the direction of travel walking with no mention of what side to approach from. There's little space in the walkway path and navigating this walkway is tougher especially with people who don't come into this store often (something I don't do, even with Uber riders who frequent this place more than I.) read more

Every time I get text saying prescription is ready for pick up, I go to store and they say they are working on it. Come back in 15!! Got text last night. And here we sit waiting. Worst pharmacy ever. Their app is a total waste of time. Their staff tries. But that doesn't make up for bad business plan read more

Been coming here for years to get scripts filled but I think Im done. They are so backed up everytime I come and their brown bag system is so unorganized. Yesterday, the person was going from bin to bin to bin looking for the script that I was told was filled 30 mins ago. Counter person was frustrated and borderline rude and not caring when I made a comment about their "organization." Can wait 20 mins everytime I pickup a script read more

3 days in a row they strung me along that they ordered my prescription. Each day they said it didn't come in with their shipment and they had to reorder it. By then, I was out of meds that I needed to take daily. After 3 days of their b.s. I canceled the order and will have to get my doctor to send the prescription - this time to Rite Aid. I had also updated my personal info on their website, and this location's computer still had my old phone number from 5 years ago. Never getting meds from this CVS again, even though it's so close to work. read more

Amber, My checker was wonderful but the store is terrible. Not stocked well, prices are very high and the pricing under products were wrong or not there. read more

Rx filled correctly and available when needed. However, the vials are much larger than necessary with corresponding lids; and the lids are so tight even a normal adult cannot open them sometimes. They are too wide for a pliers; I broke the last one open with a hammer. Need smaller vials and lids along with enough staff to respond to phone calls within 5 min. read more

After my surgery, my doctor sent in my prescription. Went to CVS and they claim that they did not receive the script from my doctor because they are in the middle of updating their system. The doctor sent the prescription 3 times to this CVS branch and they said they never received it. Prescription was sent to Walgreens and got my prescription. read more

I have gone to a couple of pharmacies in the Kingston area, but none are a nice as this CVS. They have a large selection in the store and helpful staff in the pharmacy. read more

I beg of you. Do not use this pharmacy, if you look back I've already left a review about the anxiety and disregard for humanity you'll experience calling, physically going into, or waiting in the drive through. Yesterday I was diagnosed with severe bronchitis at a local UrgentCare my doctor sent over a single script for an inhaler. After 24 hours of waiting for a text notification for it to be ready. I tried to call to speak to a pharmacist, it took no joke: an hour on the phone to talk to someone for them to tell me it would be ready it one minute. No apology, no regard for the severity of my diagnosis, or that it came from an UrgentCare, or that it literally takes a human hand to take a box out of a fucking cabinet, put a sticker on it and hand it over. I've switched all of my prescriptions to the CVS on Ulster Ave, they are SO much more friendly, helpful and actually get scripts ready the DAY you need them. Close down this pharmacy until they get the help or basic knowledge they need to run it efficiently. Once again, absolutely disgusted. read more

This Washinton Avenue CVS is famous for telling their customers that the Money Order service is out of order because they are too lazy to perform the process of creating the Money Orders, so they lie to the customers. My advice...take your business to Hannaford where you are welcomed. read more

They gave me the wrong medication and they wont take responsibility for it. Blaming the customer and saying it is my fault for sending my boyfriend to pick up the medication, even though I am in bed because I just came out of surgery. read more