Found what I needed quickly and at a good sale price. My only problem is the coupon machine was down and I couldn't get my CVS coupons. Fortunately, after I checked out, I did receive a few CVS coupons read more

One of the worst customer service by the techs today. The goodrx coupon was cheaper than the so-called CVS discount but i was charged the $36 higher price. read more

If you need to get rid of expired medications, this CVS has a drop box in pharmacy. I was told that it is the only one other than some CVS location in FT Worth. I was also told you can take them to the fire department. Just FYI. read more

They don't answer the phone and no body is at the front counter. I went to the pharmacy to ask for help and was told someone would be come to the front counter but am still currently waiting after an hr for photos. Would go to a different location if you can. read more

These folks struggle and they try, but the store is dirty and Christmas time three rows all in the Christmas section covered up. You can't even get to a Christmas card you can barely get to the gift cards and this is acceptable. How much supposed to get Christmas get in line there's three cars in the driveway and it still takes you over 45 minutes to get your medication picked up read more

See all

Good luck using the pharmacy. The last 6 or 7 times I used the pharmacy drive through they didn't apply the insurance for the medication and quoted me a ridiculously high price. I remind them to apply the insurance and they tell me that I have to come inside or go to the end the the drive through line to allow them more time to apply the insurance. At this point I sort of think it is intentional to see who will not make a fuss and just pay the high prices. Sure they are understaffed by design but sitting in a drive through line for almost 45 minutes only to be told I need to give them more time to apply the insurance details that they already have in their system is unacceptable. This appears to be the lowest rated CVS in the area but the have a fantastic location so they probably won't change anything for the better. What a shame. Looking into Delivery service like Express Scripts may be a better option FYI. read more

I was shocked how disheveled this CVS was! I went with my husband to this CVS because he had a COVID-19 vaccine appointment and I didn't want him to chicken out and not get it (seriously!) The registration was seamless at the door and we didn't have a long wait while he paced back and forth. Many aisles were blocked by excess supply and it was just cluttered beyond belief. I could understand one aisle, but not multiple?? read more

Course I come here to review after trying 5x to get through to pharmacy . Doesn't matter what time of day or night, you won't get through . I'm tapping out after 30 min of elevator music . That's only after I've been stuck I. The automated system . Once it gets to the Covid 19 shpeeeel (not why I'm calling ) there's not an option to chose no . So you have to select #. I'm trying to get ahold of them because my script is out of stock there . So I wanted to find another cvs it's available at, per the note in the app. It's been 4 days and just now saying in process but doesn't say when it MAY be ready. IM IN PAIN !!! read more

Poor service- must wait in long line to pick up prescriptions- totally understaffed. CVS HAS NO REGARD FOR THE CUSTOMERS TIME. This pharmacy is disorganized read more

This store has the worst service. 1 tech and the pharmacist running the store. Long line inside and 10 cars outside waiting to pick up. Over 40 mins wait. Absolutely worst management store. read more

The store opens at 7:00am and not open at 7:19, a truck is waiting to unload and 2 customer are outside waiting for the store to open.

WARNING: Do not pick up your prescription at CVS. You will waste an entire hour in line, filling out insurance information that you have already given them. So many issues and you can tell everyone there hates their life read more

Pharmacy never answers calls, ive currently been on hold for 45min. I do not recommend!

Pharmacy absolutely does not pick up phones. You'll be waiting over 20 minutes and still on hold. Expect the time in the drive through and inside pharmacy to be long as well. No sense of urgency, or communication from them. Even looked at all other reviews, they seem the same, and I would like to add they do have a giant piece of paper blocking window, so no way for anyone to see each other, and know they will be with us. Will have you sitting in line and get mad when you push button to just see the wait. Again, lack of communication and lack of urgency Would recommend the one on Walnut Hill, much better! read more

THE WORST PHARMACY !!! i assume they have phones for decorationw because you can call and be waiting for hours and you will never get anyone to pick up the phone! read more

Wish I could give this place less than one star. Don't bother calling, they will not answer. Have called multiple times a day on several occasions and have never had anyone answer. I only use this pharmacy because it is the only 24-hour pharmacy in my area, but I will be transferring my prescription the first chance I get. Wait times in store are just as bad. There are always 3 sometimes 4 people bouncing around in the back with only one person checking customers out during peek times. I'm not an expert, but peek times is when you should have at least 2 people checking customers out and one person at the drive-thru. I repeat, DON'T BOTHER CALLING, YOU WON'T GET AN ANSWER! read more

limited options of snacks for people visiting out of state. very slow staff, and staff made us bag some items ourself. will not be coming back to this place. read more

Beyond words. Imagine someone walking at the pace of a snail now imagine that someone walking circles around the pharmacy department!!! Been standing in line for over one hour......all I need was 15 pills. I'm sure they were weighing each one... read more

Pharmacists have no customer service skills on the phone. Seems like a pretty busy location, it took 2 hours to get the prescription filled. The parking lot is a mess, horrible drivers + horrible sideways parking. Sketch area; the detergents had security alarms on them... wtf. I came specifically looking for a line of semi-newly released line of nail polishes and they only had 2 crappy shades left :-( no new WnW palettes either, sigh... The only plus was that they had 2 coupon machines and the one at the front actually worked, big fan of extra bucks when they have an inventory of products to purchase. I will be spending my money at other locations. P.S. Mr. Grumpy Pharmacist, it may have been a crappy Monday but there's no need to put that on others. read more

Was on hold for hrs all I needed was to check my prescription bc the app was being shit

Horrible this is my third time that i come for my medecine and is not ready I was in my doctor office at 9 am and came for pick up my medecine at 2 pm and wasnt ready they told me came back in half hour and came back now at 5:30 and they told if I can come inside and pick up the medecine because it wasnt ready yet they need 15 more min. I can believe if somebody have responsabity for this kind of ugly customer service need fix it I definately will change to better customer service drugstore absolutely read more

CVS Pharmacy - Drugstores Near Me - Irving, Texas

I called to see if my RX was filled or if he had been put back and was told the system was down to call back in 20 min. I asked if he could look in the bin to see if by chance it was still filled (it's been 7-10 days since I filled it-I forgot) since he couldn't look it up in the system and he said "Oh my god! What is your name!" I said "if it's that much of a problem to look for me, I will go elsewhere and hung up! " I couldn't believe it! How dare he think that is ok! I called back and spoke to the manager on duty who was apologetic and asked if I wanted to hold while he talked to him. I said no thanks, I will go elsewhere w/my business. He said he would talk to him and also let the store manager know. I plan to call & speak to the store manager to insure he was told. What happened to customer service? I will NEVER use CVS again! read more

i hate this cvs i went there at 5:30ish am and they don't wanna do there job i had a serious question and the pharmacist didn't help me at all they are so rude the cashiers were just talking and didn't help us until 5 minutes later when there was nobody else in there read more

Pharmacy related: Walgreens is worth the short drive three blocks away on Beltline. There are always 5+ people working in the pharmacy, but only 2 willing to help when it gets busy. The rest are standing about... Looking at all the customers. read more

Jessica in pharmacy went above and beyond at the end of her shift to get my mom's prescription together. It was late, I was tired and the insurance company didn't initially want to approve. Jessica stayed past the end of her shift, fought with the computer and the insurance, talking with my sister on my cell phone to make sure insurance information correct all to make sure it got done. Once everything was approved and the pharmacist was putting it together, she wanted to apologize to Mom for taking so long. Good job Jessica. Thanks bunches. read more

Slowest pharmacy on the planet!!! You're better off driving a further distance to save your time.

The pharmacy is a joke and the store is a dump. Waited over an hour for a prescription that was never filled.

This CVS has gone downhill extremely bad. I spent an hour and 20 minutes trying to get somebody to pick up the phone in the pharmacy. I would wait on hold up to 10 minutes so I finally called the manager. His name is DeShawn and he told me he would walk back there but instead he just left me on hold for prolonged periods of time as I called back two more times to speak to him... CVS needs to hire professional managers, not somebody like this joker he was just standing around when I finally drove up there... read more

Pharmacy people has terrible customer service. Avoid this place. I spent 1 hour and left without my prescription after I received a message saying that was ready. I will change my pharmacy immediately. read more

The pharmacy staff at 183 and story are courteous, quick, and extremely helpful every time I drop off or pick up a prescription. They really go out of their way to make sure they provide the best care to every patient who visits. read more

Most of the time I have to say it is an hour or less. This time I was told an hour, left and came back after 1 hr and 15 mins and was told it would be another 30 minutes. It is only a problem when one particular pharmacist is always working. He must take on either too much that cannot be handled or be understaffed and needs more employees. Normally they call for help from the front of the store but he refused to call for help from the front. The date was 11/2/2018 between 1:30 and 3:30pm. The total time was 2 hrs waiting. This is terrible customer service. read more

If you need a prescription filled go somewhere else. If you need to purchase something that is only sold here then you will be fine. The pharmacy is incredibly inefficient and understaffed at any and all times of the day. read more

This is the worst CVS I have ever been to I will not use this store any longer...... Pharmacist at this location are worthless and so is the staff at this incompetent store if you can use another store use them I will use Las Colinas Pharmacy off O' Connor and 114 read more

this pharmacy is the worst pharmacy, you can call and be on hold for minutes/hours. i have been trying to get through for 4 days now at all hours of the day and nothing. they dont answer the phone in pharmacy, when you go there, they are not that busy not to answer phone. i am having my rx transferred to walgreens which is much better, their pharmacy dept communicates and answers the calls. i spoke to a young person friday night at 8:30am whom he said was the manager but didn't sound like no manager and was going to take pharmacy my name/number to call me which he didn't, i never got a call. do not use this pharmacy. they stink and wont never answer the phone. even in store, you can hear where all the pharmacy calls are not being answered, its crazy. they dont need to be working there if they cannot communicate or answer phone in pharmacy. fire them. I will be contacting president of cvs regarding this and my medication that I needed 4 days ago. read more

Avoid this CVS Pharmmacy if at all possible! The parking is horrible. Store is dirty and parking lot. If picking up a prescription be prepared to wait. I always see a line! You would be lucky if they had your prescription right the first time. They are so unorganized and under staffed. Oh even if you have been waiting 15-20 minutes for your prescription they will take care of a car that drives up to the window before you. How is that fair? They don't have separate staff to take care of the drive through. Once you finally get to checkout the customer service is horrid. They treat you like it is your fault for being sick or needing medication and you are a big pain in the butt for coming in to the store. This place needs to be reported to corporate and I'm seriously considering. I will be changing my Pharmacy next time. read more

I have used a number of pharmacies in my time but never have I had the consistently courteous, professional service as I do this CVS drive through window at 183 and Story in Irving. They're all, and I mean EVERYONE, are like nice and even hospitable! Kudos to the management there. I've been to store pharmacies here and Coppell and you're lucky if they even acknowledge you're at the window when the store is empty. I mean what's up with that?! And yes this is a busy pharmacy open 24 hours so no your Rx won't be ready in 20 minutes but it will be ready when they say. You got my business peeps - keep up the good work! read more