It was 7:00 PM when I walked in and stood in the consultation section for approximately four minutes without anyone acknowledging me not even eye contact. There was no line on the other side, yet I still waited. Eventually, a young woman approached and asked if I needed help. I told her I would like to speak with the pharmacist. When the pharmacist came over, her facial expression alone made me feel as though I had done something wrong. Her demeanor and lack of customer service were disappointing. I asked if she could recommend something for my 14-year-old who was experiencing flu-like symptoms, and all she said was "Tylenol." She did not ask a single follow-up question about his symptoms, nor did she direct me to the appropriate aisle. I'm glad I didn't rely on her advice because I went to another aisle myself and found something more appropriate for his symptoms. My point is this: when working with the public whether as a cashier or a pharmacist professionalism is essential. You chose this career, knowing it involves interacting with customers. Whatever kind of day you're having should not interfere with the quality of service you provide. read more

This pharmacy goes on break, and closes more than any business I have ever seen in my life. DO NOT SET THIS AS YOUR PHARMACY!!!! YOU WILL BE WAITING DAYS FOR YOUR MEDICATION!!!! Any business that doesn't know how to stagger breaks (ESPECIALLY A PHARMACY) does not deserve your money. read more

This is not about the pharmacy it is about the store. Every time I go in there this late at night I get an older lady that gives me a hard time no matter what I buy. I have one phone number with CVS ONLY ONE! I get coupons and because they are 40% off and $6 and something off she's got to give me a hard time telling me they're not under my phone number I am so sick of this lady and this CVS. But I know when I go in the daytime I won't have an issue. read more

The pharmacy is the worst. I just had an issue there and while I do like to frequent my local businesses I had such a bad experience there I had to share. Tyler the "head" pharmisct had a complete attitude while I was trying to fill my prescription. Turns out my "Top" notch health insurance did not cover my prescription ok I'll pay with my FSA Card ( that's why I have one). His attitude was that it might be too costly, but in a 100% snide way. I will take my business elsewhere read more

Not sure why you would see anything less than 5 stars here. Must be folks not from Holbrook! I have asthma which obviously is a chronic disease serious with regard to the pandemic. As well as new prescription. Consultation , pick up , drive through and of course the pharmacists and techs! Great team saved us during the pandemic. Latest hours always hustling! read more

This "pharmacy" does not care about customers, but only about its own convenience. I tried to schedule a vaccination and was told they don't do that. So, you literally cannot go into this "pharmacy" and schedule a flu shot. You might struggle with this curiosity. How can any pharmacy hope to stay in business if they do not schedule shots and vaccines, etc.? The answer is that they employ the index finger and tell you that you must go on the internet to do what ordinary competency does effortlessly in the physical establishment itself. They also close the pharmacy area in the middle of the day, when customers should be SERVED in a competent business. I waited 40 minutes for the pharmacy to open only to be told that I could not make an appointment with the eminently capable person behind the counter. Needless to say, I will not ever return to such a place. (And two stars is a generous average Yelp rating for this place!) read more

The following review is from Monday, I was told someone would contact me in 2 days. Still waiting so maybe letting the world know how they almost killed my unborn child will get some attention. Hello I would like a phone call from the store manager at cvs pharmacy in Holbrook I've been in this store since 945 ( this last 2 hours total). I've been on and off line 4 times asking for assistance in finding medications that I can take while pregnant. And now I've been 45 minutes for a Covid test. Look at the cameras and you can see my laying in the isle cause I feel like death and everyone behind the counter is just staring at me and not asking if I'm ok. I demand a refund for my entire order today. And I just spoke to a store manager who walked by me five times on laid on the floor and now he claims he did not see me this is unacceptable high demand he gets written up for this look at your cameras he walked by me five times. Also your pharmacist said she called me name I went up to the counter and nobody came to assist me. What kind of business do you run? They all need training again. Now I am going to urgent care to treat my hypoglycemia because your staff was so lovely to assist me while I'm laying on floor. I just left urgent care and they confirmed your pharmacist gave me medications that could of killed my unborn child. GOOD JOB CVS HOLBROOK. When I went back to return the medication that your pharmacist had gave me she was sitting there arguing with me saying that this is all the correct meds and as per Dr. I just went to Peter informed me that they were all incorrect medication. She proceeded to argue with me in the store saying that I did not ask for the correct meds meanwhile I have a list of the meds from my OB doctor that states what medications were exactly needed and I'm sorry she does not know how to read. When I went back to return the medication that your pharmacist had gave me she was sitting there arguing with me saying that this is all the correct meds and as per Dr. I just went to Peter informed me that they were all incorrect medication. She proceeded to argue with me in the store saying that I did not ask for the correct meds meanwhile I have a list of the meds from my OB doctor that states what medications were exactly needed and I'm sorry she does not know how to read. read more

This CVS has firmly replaced the DMV as the worth place on earth! As the only car in line for the pharmacy drive thru, I has to wait 25 minutes. Do yourself a favor and find another pharmacy!!! read more

I was in CVS in Holbrook and needed help with a flex spending card since I had never used it before. The manager was very helpful and explained how to use it and gave me a catalog that listed the products that apply to purchases in that store. read more

Bunch of shitty employees who cannot for their life show one bit of kindness. This old hag no good employee I believe her name was Lidia had spoken to my friend in a rude way about her support dog being in the store and keep in mind this is a lil dog in her purse who's doing nothing but looking innocent. Even asked her if she was a support dog and what for and that is unacceptable. This is unbelievable and we will never come to this CVS again. Learn how to properly talk to your customers and not be complete assholes :/ read more

Slowest pharmacy ever. So ridiculous. Longest lines and staff is so slow. Drive through window is also almost always at least a half hour wait read more

The usual but staff not as friendly as I would like. The store is bright and clean as most are. Location and parking is very good. Prices ok. Awful pharmacy pick up . Not enough staff to handle volume. Waited 1/2 hour for a simple pick up bother times I came in. read more

CVS Pharmacy - Drugstores Near Me - Holbrook, New York

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The pharmacy gave away my medication to someone with the same name. They treated me like a junky and insisted the person who picked it up knew my birthday. They looked at the cameras and described a man in an unknown car. I asked politely if I could see the cameras and an employee rudely said no. They charged my insurance and gave away my prescription. The person who received my medication never was asked for my birthday, my script was charged and given away. The pharmacy claimed no responsibility and treated me like a criminal. read more

The staff is not helpful or we'll trained. The stock poorly maintained. They didn't even have things as simple as surgical masks . The only thing the store has going for it is it's location and its hours . read more

Worst pharmacy ever! Never have meds ready when promised , and always a long wait, guess this is what happens when big businesses put the little guys out of business. Will take all my business else where, they don't even deserve 1 Star read more

My doctor's office called in a prescription to help with my anxiety because I lost a loved one. I am so upset and stressed. My doctor's office called in the prescription at 2:30 pm into CVS. Well the store does not have it in stock and I can understand but please send me a curtesy phone call or a text message to inform me that the pharmacy does not have the medication in stock and help to resolve this issue. They could call another CVS to see if the medication is in stock so I can pick it up. The pharmacy casher or technician said they do not know when the medication will be in stock and it is my job to call around or have my doctor call in another prescription to another pharmacy. OMG, I have to fly out of state for a funeral, this is just adding to my anxiety. I am not returning to this pharmacy every again! I am so disappointed in the customer service at this store ,just awful! read more

I hate to give a 3 star review but this place is always so slow. I am always waiting forever on line to pick up a prescription and there's never anywhere to park. The staff is always super nice and friendly and they always do there best to accommodate you but this just really takes 3-4 times longer then it should to grab a prescription read more

Pharmacy people are actually pretty good, helpful, and knowledgeable. I don't know if anyone knows this but the printing quality of the digital photo printers are better than Costco. Not opinion. Truth. I was in the photo industry and know this first hand. So if you want the best quality prints in the area, CVS is it. read more

CVS Pharmacy - Yea, it's a CVS. Pretty standard. - Drugstores Near Me - Holbrook, New York

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I hate this CVS. Their pharmacy department is always insanely busy and backed up, and at least when I go to pick up prescriptions, there's always a huge line (and often only one person working at the pharmacy register). On top of that, several of the staff are actually pretty rude. There's one older woman that's been there a while who just isn't pleasant at all.... and my most recent experience with her just reinforced my need to leave a review. I had a problem with my credit card trying to pay and she just kept telling me "it's not working". I politely asked the first time for more information... is it declined or not reading? And she just kept barking nastily "use another card it's not working". I finally got rude myself and insisted she tell me what the problem was because I have had issues with the magnetic strip on my card, and she finally told me the code she was getting was a read error. I used a different card and the same thing happened so I figured it was a temporary glitch with the machine... she got even more nasty when I asked to input the card number manually (which I know is possible). Finally she figured out how to do her job and the charge went through, but she was so rude and so unpleasant that I've since decided I'm going to switch to Rite Aid or Stop N Shop for my prescriptions. In addition, the store is never as clean as it should be, especially at night, and the parking is often atrocious. In general I don't have an issue with most CVS stores but this one is the worst I've been to. The only reason they get two stars is because there is one male pharmacist himself who is very helpful and pleasant... unfortunately he should insist his staff learn better customer service and basic politeness skills. read more

It's time to change my pharmacy. Everytime I come here for a prescription, I always have to wait. People on line have told me Walgreens doesn't get backed up like this CVS does. I came 10 minutes later than I was told it would be ready and I still need to wait an additional 10 minutes. If this were a one time thing I could let it slide but its literally every time I come in. read more

Got asked to take therapy dog out of store because I didn't have my card with me. Explained it had never been an issue prior or at any other CVS, but manager was rude about It. She didn't even wait until we left to start talking about us to the cashier. Very unprofessional. read more

Really disappointed with this CVS location. Not only are they super slow, the pharmacist frequently have attitudes with little effort of assistance. I've had one of the younger girls blatantly roll her eyes at me when I asked if I had a coupon in my account. Although they were convenient, I decided to move my prescriptions to Target. read more

Friendly employees. Large pharmacy. Parking lot is way too small.

My biggest gripe with this pharmacy is that nobody notifies you if they need your updated insurance information in order to fill a script. I had my Dr. send an eRx at 8:30AM. Gave CVS ample time to prepare, attempted to pick-up my Rx at around 4 or 5PM, only to be told that it's not ready, without actually giving me reason as to why. I figured 8 hours was ample time to prepare a basic antibiotic, but apparently someone dropped the ball. Fix your workflow CVS as it's not that efficient nor effective. read more

It's spacious. Two out of three photo kiosks were working. No self check out. There's someone to check you out. It's always nice, of a bit unusual, to see that nowadays. They have Martinellis cider and sparkling cider, which I like and normally can't find in CVSs. The pharmacy is pretty large and there's no line. The drive in pharmacy does have a bit of a line ( 3 cars). read more

CVS Pharmacy - the aisle of the store - Drugstores Near Me - Holbrook, New York

i generally only go to the cvs when filling prescriptions. the pharmacy staff is great, very knowledgable and very helpful. always had a good experience at this particular cvs. read more

Never had a problem with the pharmacy. Every question I had was answered. Plus the store has nice deals every week

Ugh long line for pharmacy But line for regular check out even longer . 1 cashier the rest self checkout. Very impersonal !! Very inconvenient! I am guessing that a lot of their employees lost their jobs . Goodbye Cvs ! The one star is for the lone employee that helped me at the self check out. One more thing. It's flu season do you honestly think that people want to self check out with all of those germs on the self check out machines ? read more

The pharmacy department is terrible. Extremely slow, lifeless and they have no clue what they are doing. I was a former Friendly Drugs customer and never had any issues filling/refilling prescriptions. CVS has been nothing but problems. They will send you a text saying it's ready but then when you get there it's a different story. They never get the insurance right and always end up having to call the insurance company. Do yourself a favor and go somewhere else. I just transferred all my prescriptions out because clearly they can't handle it. read more

Every time I come in the store I get watched by the staff. They make it blatantly obvious. It's insulting and unprofessional.

I go to this CVS regularly, mainly because I'm a night owl and this is the closest 24hr CVS nearby me, which is awesome. The hours listed here are actually for the pharmacy, but the store itself is open round the clock. It's always clean and neatly organized, I'm always able to find what I'm looking for, but mostly I think the staff is really great. The night manager is so awesome and knows me now by how often I'm there, and she's always making sure that I'm safe (being a 20-something girl out on her own at 4am brings out creeps sometimes) and she is very alert and always making sure nothing weird is happening in and outside of the store. She's also just really sweet and friendly, I enjoy coming here because it's a really calm environment and they make me feel really comfortable there even during the odd hours of the night. read more

Pharmacy has improved and checking out as well, staff is much more friendly. The only issue is the parking lot is disgusting. Garbage everywhere. I guess the patrons are to blame for littering but I don't think I have ever really seen it cleaned up. read more

My problem with this store was with merchandising. I went here late at night in a rush to get infant Tylenol and Motrin for my sick child at home. I was able to find the isle that had it relatively quickly but it took me some time to find the infant products. The reason I missed them was because they were all the way on the bottom shelf and each and every product, CVS brand, Tylenol and Motrin had a yellow sale tag covering more than half of the labels in each row. Having a sale advertisement is kind of useless if its hiding the product. To be able read each product to find the right one I needed, I pretty much had to lay on the floor. I go to CVS's all the time, it shouldn't have taken as long as it did to find what I needed. I get you were promoting a sale, but don't cover up your product. read more

Absolutely the worst pharmacy on the planet!!!! The staff is rude and have no time for anyone!!! The pharmacy does not answer calls even from other CVS Pharmacy!!! The CVS Corporate Office should send people there to teach these people customer service!!! Absolutely awful!!! read more

Pharmacy staff is inept at best - always some problem with my script and the staff is so unhelpful ! Also I don't need some cut rate Pharmacist passing judgement read more

I have always found CVS to have great deals...the pharmacy is very helpful. Whenever I need to pick up something they are always on time and makes sure to answer any questions I may have. This place always has a great selection of sale items. read more

I do as little pharmacy prescriptions here as possible. They have screwed up a few times. But in the last year or so it seems they are getting thier act together. Gladly we still have local choices. read more

Recently switched my prescriptions to this pharmacy from a Walgreens because I changed jobs. What a difference. Glacially slow service. Their auto-fill service is a mess. They send messages on my cell saying come pick up a prescription, but when I arrive they don't know what I'm talking about. I'm constantly running out of meds and having to call to order, only to be told I still have a week to go before they can refill. Never had this problem at Walgreens. Don't even bother trying the drive up or, God forbid, trying to get a pharmacist on the phone! As I am writing this, I have been on hold for 18 minutes so far. Even their on-hold music is terrible. read more

This store has gone down hill and continues to do so,the Pharmacy is constantly telling us to come and pick scrip's up ,then when we arrive they tell you they are out of it but yet no one calls you, Recently the lines are insane for pickup. The waiting times have increased even more.No one cares at all when they screw up.Scrips are supposed to be auto filled, well that never happens either. WE ARE DONE, NEVER EVER WILL WE STEP FOOT IN THIS STORE AGAIN !!! read more

This is the worst pharmacy in town. Staff is not friendly and the wait is ridiculous. I tried calling on Sunday and was on hold for 1 hour with the same repetitious recording. Nobody picked up and I finally gave up. I'm going to take my business somewhere else. read more