The CVS website said that an item was in stock at 644 West Putnam avenue greenwich, but when I went I wasn't able to find it. I tried again as a pickup and was able to place the order. The associate (Jessica) was very professional and friendly, and had the item waiting for me bagged and ready to go. That's how customer service is done.. I really appreciate her help, Best, Rick read more

One busy pharmacy location, this is! My hats off to the manager, Rubin, and to his knowledgeable staff, who strive to make unhappy and sick people happy again. Quite often, they are successful, too. Greenwich CVS needs the best, and we have them--top people, top advice, good communication, and patience. Good Heavens, we need patience! & Thank you! read more

Went to get my flu shot waste of time. They triple book appointments. They're running late, but the woman is just chatting away with people making people even more late. I got so frustrated. I just walked out. I had another appointment. read more

I picked up a prescription here today, when putting it away once I was home I noticed that they had given me the wrong dosage. Depending on what type of medication you take, this type of error can be fatal. Fortunately for me I noticed the error before taking the medication. However, if you're like some people, who take medication like blood thinners, heart medication etc. it could be life threatening. To add insult to injury when I called the pharmacy to inform them of the error, I was on hold for over 25 minutes before hanging up out of frustration. I plan to drive back there and speak to someone directly. To say the least ,this has been a hassle. Also if you use this pharmacy please make sure that you are checking the medications you are being given before taking them. read more

The CVS at 99 Greenwich Avenue always gets some bad press.. I want to "Thank"the Pharmacy staff for all they do.. I have never had a problem with the group lead by Reuben the Pharmacist.. they are kind, smart and efficient.. I never get an attitude from any of them .. great communicators .. I always receive a text when they receive the scripts and notifications from them when they are ready to pick up.. I have been on Pain Management medications for many years due to a dozen fractures to my back.. I have never gotten any attitude from the staff which I have to say I did at other Pharmacies in Town (never from the wonderful Grannicks who unfortunately went out of business)...they are a wonderful bunch.. Remember.. you get more bees...try being nice to these people.. they don't work for your health insurance company.. don't take it out on the CVS pharmacy staff..change your insurance company because they make the rules.. read more

Will let the phone ring all day without picking it up. Seriously I am a physician, they wont even pick up the physician line.

ZERO stars...Avoid at all cost. This pharmacy is understaffed, extremely inefficient and rude. Be prepared to wait in a long line for your medication. CVS do better. read more

Pharmacy department has been in crisis for several weeks. According to store personnel, CVS management has closed some area stores and expects remaining stores to handle Rx volume of those stores in additional to their existing volume. They're unable to answer phones so if Rx is time-sensitive -- and aren't most of them? -- you need to go into the store, stand in line and make sure they prioritize your Rx. Before I figured this out, one Rx sat "in process" for exactly a week until I drove over and brought it to their attention. Then they were able to fill it within slightly over an hour. I personally find this unacceptable and, while very sympathetic to the poor folks behind the counter, am now having all time-sensitive Rx sent elsewhere. read more

CVS Pharmacy - Things aren't going well. All hands are "on deck" filling Rx and staffing the pick-up windows. Drive-up window also closed. - Drugstores Near Me - GREENWICH, Connecticut

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RUN! Do not use this pharmacy. They have a big a$$ con game going on where despite however you attempt to get your prescription filled, you will not have it filled until you show up , wait on the line and then wait again in the store to have them fill it then. 100% of the time. Total BS. They make up lame excuses for why they do it, too. Now, this little game doesn't sound so bad unless, of course, you're really sick and your doctor called in your much needed prescription, you wait 5 hours for an alert that it's filled that never comes, you go there and wait on the freakin line to find out WTH happened, are told to wait for it to be filled, find out 30 mins later they don't have that medication in stock and GEE IT'S TOO LATE, STORE CLOSING, I SHOULD GO FIND ANOTHER 24 HR PHARMACY THAT MIGHT HAVE IT. WTH???? It's absolutely criminal. They are lying con artists messing with people's meds. Stay far away. read more

Nice staff and they are pretty well stocked but be prepared to wait in line for a while Especially at the pharmacy! I've waited over 30 minutes there countless times at diff times during the day. They are always busy. Check the parking lot to see. How full it is because you may want to go first thing in the am instead. read more

It is too bad you can't post negative numbers. This has got to be the worst CVS in CT. No staff, they never answer the phone, script's are canceled or never ordered. Staff is overworked and rude. The CEO should be fired. read more

DO NOT SEND YOUR PRESCRIPTIONS HERE! Short staffed and incompetent staff. Prescriptions sent but not received. Prescriptions notifications when they have already been filled. Line out the door for hours, YES HOURS, to pick up prescriptions that were sent in HOURS AGO!!! CVS doesnt care and this location is the absolute worst! Everyone in this dept should be FIRED!!!! read more

This place is ridiculously slow. I dropped off a prescription order 2-1/2 hours ago and when i get there they tell still going to be another 30 minutes when i go back to pick up. This is not the first time this has happened either, get your Rx some place else. read more

The slowestttttt pharmacy service ever. Especially the drive through. If you see more than 1 car at the drive through window, do yourself a favor and go back later because you will be sitting there for 15 minutes. I have never been to a slower pharmacy. This is a busy store in a busy area in a new building. You would think cvs would smarten up and hire more employees for this location. read more

CVS Pharmacy - The drive through where you literally put years onto your life - Drugstores Near Me - GREENWICH, Connecticut

I would give less than one if I could. Issues: always at least a 30 minute wait for pharmacy; no way to check to see if prescription ready, so u can wait just to learn "they never got the prescription" even though my doctor sent twice and has two confirmations of sent and received. There is NO way to speak to a human. Especially a pharmacy that is in place to promote health! Both CVSs in Greenwich--go to a local pharmacy and leave CVS! read more

The worst pharmacy in the area! They will notify you by text that your medication is ready for pick up, and then when you get there, you will find a huge line to only be told that it is no longer ready! There is not enough staff here! Between the pharmacy and the front of store, there is ALWAYS a line. I won't be coming back here again... plenty of other CVS's in the area! read more

Horrendous. On their finest day sadistic! After 3 day of endlessly waiting on the phone for a prescription I went in this morning. First we called because the CVS app said it was in progress! I spoke to an arrogant technician who in front of my eyes changed the status of the prescription! She told me to hold an never came back to the phone. She interrupts you when you are talking, she is rude and uninformed. When I got to cvs this morning after 3 days of unprofessional behavior the pharmacist FINALLY told me all he néeded was a conversation with the Doctor. I will never go there again! Cvs W Putnam Ave Greenwich, CT read more

To start, over the last 5 years this CVS has not lifted one finger to convey health and safety even through Covid. The store is unkempt, dirty, stained carpet, and has an overall unsanitary oder. The prices keep going up up up to provide CVS corporate with consistent revenues but the bottom line is that we as customers get NOTHING and deal with gross conditions. Further to the overall poor condition of this store and many other CVSs in the area (the Gold Coast as in one of the richest areas on the east coast-HA HA HA!!!) the pharmacy and pharmacy staff could use a huge improvement! My medical/prescription information has time and time again been publicly announced so many times that I cringe when I need to go inside to pick up. The only perk to this particular CVS is it has a drive through, however now they close it whenever it suits them, or have staffing issues (that's a speculation), etc. The end result is the same; park, enter, take elevator and finally enter the store, walk all the way to the back and ultimately wait , standing still for up to an hour on line, minimum 10 minutes. If they don't see a line of 2 or 3 or more they ignore you and work on something else until the line gets longer, super!!! My times free, right?! Seems like many CVS stores OF LATE are having staffing problems, especially the pharmacy. I think CVS needs to look within and start polishing up their business plan before they lose even the most dedicated patrons. I used to look forward to saying hi to the regular pharmacy crew and now I don't recognize anyone. Oh and at the RyeBrook location (182) the new pharmacist has come up with new rules on when or how to count days on anything controlled. Come up with a standard policy and stick to it, AT ALL LOCATIONS! And how about you start disciplining the rude staff members, and remind them of the HIPAA ACT! It's almost like certain pharmacy staff enjoys the power and making people feel less than! TERRIBLE AND IM SICK OF IT ALL!!!! read more

This pharmacy has a (comparatively) great selection and grocery section including "rarities" such as sprite cherry zero!! The location is ideal too-- right near a bunch of medical buildings!! My cashier was very nice, so no complaints there. Why four stars? An ice cream I can get at at stop n' shop for $3.50 was almost $7.00 here... that's quite a mark-up CVS! TF?! But that may be more of a CVS problem than a location problem... read more

This CVS is horrible... my rx was sent in 1-1/2 days ago & still not ready when I came in . . How long does it take to fill 1 prescription? Next time I will go somewhere people actually care read more

I always don't like going into this CVS. There is one particular cashier at the front counter who always gives me the stink eye and it makes me extremely uncomfortable. Prices are also high. read more

I always have a great costumer service experience with Jackie she is beyond patient and respectful and quick. Sometimes the situation is not the best but she gets through very well. Pharmacy is kinda slow but every time is see every one in there extremely busy People are so rude and disgusting with these cashiers I've witnessed so many people yelling insulting and even throwing things at these employees. They should get paid more. What is with the toxicity in Greenwich these days, Jesus read more

Not enough staff here! There is ALWAYS a long line! Same issue at the pharmacy and front of store. Management needs to figure out a better way to balance their labor/employees! read more

Not the best CVS I've ever been to, and when they first opened, they lacked a lot of items that the CVS near me had. Considering I no longer need those items, I have no idea if they ever stocked them here. I like the building itself, though. Large, with lots of windows. They do not have a self checkout, so be prepared to wait on a long line because there are usually only 1-2 cashiers working at a time. read more

Slowest pharmacy anywhere. Long lines, never have meds when you get to line, text you repeatedly to pick up refills and when you go to pick them up they don't have that ready either. understaffed. Not sure how they are doing things differently than other ones but whatever it is it's the wrong way. Staff are actually nice. They are under siege with phone calls not being picked up and an overall chaotic atmosphere. read more

First of all, why is this store carpeted?! It's gross and outdated and not hygienic. More importantly, the pharmacy was exceptionally rude and annoyed with me as I tried to understand why my husband's prescription was not being covered by insurance. I'm a smart lady, I pick it up for him monthly and have done so for years at the pharmacy by our old house. We just moved to the area and it was a HORRIBLE welcome. We will 100% be finding a new pharmacy. read more

Place is horrible! Whether you're waiting online inside or in your car outside, they always make customers wait...sometimes up to thirty minutes online. Then you finally get to the front of the line to find out your medication is still not ready!! We need to go back to a mom and pop Pharmacy! CVS shame on you!!!!!!! read more

The worst pharmacy I have ever had to deal with ... Long lines always never get anything right the first time... Then they argue with you about YOUR insurance coverage even after you get things corrected read more

It is a busy pharmacy, I will give you that.... but the lack of basic human compassion and the crazy high amount of human error at this particular location makes me wonder if any of these pharmacists have any amount of training. Constantly mislabeling and misreading things, long lines due to entry errors and confusion and communication issues, and on top of that being absolutely nasty and ignorant after making everyone wait several times for their prescription to be processed because of an entry/processing error, and ignoring them while they stand there waiting to be called. I hope whatever regional manager there is for this area takes notice to improve things, as I am so sick of constantly seeing people so upset here (myself included). read more

Why during the twilight evening when people are sick does one have to wait 30 minutes in line to pick up meds.. absurd! There has to be a better way during flu season read more

Re: MS. BHARGAVI PATEL I've been on the same prescription for over 5 years. Every single month I go to this pharmacy they act as if it's my first time. They always make an error and get nasty when I try to help them. Even when they realize they are wrong, they never apologize or change their tune. I am on Suboxone and it has saved my life. I'm coming up on 5 years sober. I went to this CVS this morning to pick up my script. After going back and forth for 10 minutes at the drive thru I asked if I should come inside. The woman said yes. I go inside. As I'm standing there waiting the pharmacist, MS. BHARGAVI PATEL says with an attitude "Are you waiting for me?". At that point I had no idea who she even was. So I said "No, she told me to come in and I'm waiting for her". Then the girl tells me they are out of stock of Suboxone. When I ask if they can transfer it to another CVS, they say no. At that point, MS. BHARGAVI PATEL (who is sitting behind a computer across the pharmacy) yells loudly in front of everyone, "The reason we are out of stock is because we already give too much of it to you people". I was stunned. I've never seen something so unprofessional from a so called "doctor". To shame an innocent customer trying to pick up her script because you don't agree with the medication is disgusting. I walked out in tears. It amazes me that someone with such a lack of compassion made it to that position in life. MS. BHARGAVI PATEL, if you are reading this, I will pray for you. I will pray that your children or loved ones never face addiction issues. And I will pray that if they do, they won't have to deal with the same lack of compassion from their mother that I did. You are paid to do a job. Do your damn job and keep your outdated opinions to yourself. Maybe you'll think twice before you shame the next customer over a medication "you don't like". read more

A note of gratitude. A considerable amount of money was refunded to me after realizing I was almost caught in a scam that grandparents are unfortunately falling victim to. A special thanks to one of the store managers Bill Cedeno for supplying me with phone numbers to the main offices of CVS. Thanks to Bill and all that helped. Sincerely, a very appreciative customer. read more

Easily one of the nicer CVS' I've been to, plenty of parking, spacious, really nice building, i like it a lot! There always seems to be something on sale. read more

Nice store. Always stocked up pretty much. Drive up pharmacy can take a bit so don't think that's a quicker service but it is convenient if you don't need to shop! read more

I had a pretty good experience with the pharmacy at this store. I had a series of questions and needed options. Instead of pushing products, they gave me sound advice on the path to take forward with not a dime out of my pocket. Pretty trustworthy folks. read more

Worst CVS...every time minimum wait for prescription is 30 min which ends up being closer to an hour!

This is the worst cvs I've ever been to. The people working at the pharmacy have absolutely no clue what they're doing. They mess up my prescription every month and make me wait days after I'm supposed to get it. No one answers the phones and every single one of them is slow. I'd rather go any place else. read more

The pharmacy at this CVS is horrible. The people that work there do not know what they are doing. I get a voicemail that my prescription is ready for pick up and i go there and they can not find it. They are extremely disorganized in the pharmacy department. The lines at the front check out are very long. Why doesn't such a modern CVS have a self check out line. The cashiers are very slow. Horrible place to shop. I live very close to this CVS and I would rather go all the way on the other side of town to a CVS. GET YOUR ACT TOGETHER BUDDIES! read more

The cashier Sean needs to take some culturally sensitive training classes. His demeanor is very different when it comes to hispanic customers versus caucasian ones. He's very argumentative, has no customer-service skills. This guy needs to be working in a cubicle away from the public or in a zoo with animals. read more

I disagree with the nsysayers. I take some meds that most pharmacies don't stock. CVS gets them quickly (a couple of hours to overnight, including Saturday and Sunday). They are good communicators and have never failed to call me when necessary. The service from the smaller independent I used to rely on wasn't nearly so good. I agree the pickup que is sometimes a little slow, but the staff is friendly, knowledgeable, and gives every customer undivided attention. CVS also has a simple yet powerful app that lets you know when your prescriptions are ready. And don't forget the drive-uo window. I've lived here a long time. CVS pharmacy is far better than what we grew up with. read more