Decided to go check out their snack options, since it's not too far away…read more Downtown CVS. Lots of chocolate candy and bare bones other snacks to me. The snacks are the middle and last row. I was looking for the chip section and it only seems to be on the small side sections and part of the last row for chocolate snacks or crackers. There are more chocolate candy options than other snacks.

The head pharmacist here will not take any consideration for people who need medication. He is…read moreworried about getting a paycheck and not about whom needs to be prescribed. People who deal with people getting life changing medications shouldn't look like they don't care about you. He doesn't care and won't even look at you. Anytime you see him he looks extremely upset to be there. He shouldn't be working as a physician if he does not want to help people. He cares about lunch and getting off of work. AVOID THIS PHARMACY EVEN IF YOU LIVE IN THE AREA. Go to Lakewood, they will take better care of you there. This pharmacy should not exist. Replace it with a Walgreens or just get better pharmacists all around. They will close the pharmacy 5 minutes before closing time. They just simply don't care. This is the worst cvs that ever existed!!!!!

I was just at your highland Heights store this morning shortly after opening. Veena the cashier…read morewas so pleasant and helpful. She went out of her way to help me sign up for a Drug Mart card and told me all about the senior discounts. She was an absolute delight at that hour of the morning when most folks are a bit grumpy.

I was just at your Highland Heights store this afternoon, around 5, checked out at register #2,…read moreafter completing my transaction, there was no register tape, told the young man I needed a receipt and all he did was stare at me...told him again and continued to stare, tried to put tape in and print but didn't know how, called someone over from register #1 and he couldn't either, call the manager and she looked really bothered and tried but said couldn't print from there and had to go to customer service, again another stare....finally said nevermind and left.....I am usually there about once a week but will not go back...will stick with CVS or Walgreen...Sorry Discount Drug Mart....

Agree with other reviews. Inept pharmacy. They have screwed up more than one prescription for my…read morefamily. Rude. Incompetent. This store should be shut down before they kill someone with incorrect medications.

If there was a less than 1 star to give this place I would. Nothing but rude and awful staff. The…read morewindow clerks are beyond awful with their vile attitudes that have no business addressing customers. The pharmacist is no different. Always feels like you're bothering them or they're doing you a favor. God help people that may have questions then you'll really get it. This is the absolute worst pharmacy the worst staff you can come across. They need to hire a whole new staff. Absolute trash.

Actually the worst Walmart I've ever been to. And I don't have unreasonable expectations for any…read moreWalmart. But this one is absolute trash and should be avoided. First off, walking through the store I could smell weed. And no body was that close to me so I questioned if someone was actually using a pen inside the store. They were prepping for restocking but it was a mess. No order. Employees on the isles didn't greet you, but kept their music playing loudly (loved all the profanity!). And checkout was ridiculous. I was told (after I was already ringing up items) "No self-checkout!" on the self-checkout line that was green. The same person who shouted that, was standing right there as I walked up and started ringing up my items. And I walked past a handful of employees as I made my way back to the exit only to be told when I was almost there "You can't exit that way." Cool cool cool. Poor customer service. Messy store. Avoid it.

This has to be about the worst place I've ever shopped. I know it's Walmart but even then one would…read moreexpect some level of acknowledgement as a customer! I stood next to a case pressing the button for assistance for 15 minutes--totally futile! Then I asked for assistance 2 times both times was told someone would come to help....after 20 minutes I just gave up! It's not like they are busy, I see staff walking around in no hurry to help anyone! Horrible place to shop.

Where do we start?…read more Communication is non existent, Day 1, Used their automated Rx service for refilling . Day 2 Called the next day check status of Rx. Went to voice mail, VM said they would respond. Never did. Day 3 Another 24 hours later tried to check on the status with another VM , they said they would get back to me. So 3.5 hours later I decided to go there. On the way enroute they called. Said they were busy and just got back from lunch. There were 30 people in front of me if I wanted it filled. I give up....... I will take my business elsewhere. There are serious problems with management and staff at this location. Good luck!!! You've been informed

absolute worst place! constant mistakes on prescriptions. anything complicated takes weeks to…read moremonths to resolve. they are rude on top of it. adrian is the only good thing in that entire pharmacy.

They have a deli, pharmacy, cosmetics, etc. I like buying my jewelry and perfume from the cosmetics…read morecounter. They also have rug doctor, fishing and hunting licenses, and lottery at the customer service window. Very helpful to have these different resources. I like shopping their grocery, deli, and I can get just about anything here.

Good pharmacy, cashiers are excellent, wide range of products, and a store that is Ohio based and…read moresupports the locals.

This place is so neat! It has aisles of fresh herbs/plants for wellness and makes the best fresh…read morehot tea and smoothies for ordering.

Very good store. Has everything I need, staff is helpful and considerate. I'm glad they're here.read more

I'm conflicted about giving them one star. On the one hand I appreciate the fact that this store…read moreexists in Chagrin. If you need certain items like nail clippers it's nice that there is a place within walking distance that has them. But that's about all they have going for them. It is beyond understaffed. This is not the employees fault, I get that. But the line is always do long. Like you need to budget ten minutes of line time. Even though there are never many customers. And often because they will have only one non-pharmacy employee in the store, they will be stocking or something so you get to stand around waiting for someone to check you out. Again, not the employees fault, but still makes for an awful experience, When it comes to the actual pharmacy, it's a whole other level of incompetence. I can't even describe the number of times they have made errors. (Not the wrong meds thank gosh, but not billing the correct insurance and stuff like that.) And you would think that if you called in a refill before 8 AM that it would be ready by 6 PM. Nope. I hate to say it, but this CVS is truly awful. It's the worst CVS I've ever been to, and we all know CVS is generally awful so that is saying something.

I am extremely frustrated with the CVS Pharmacy kiosks. When technology is used properly, it should…read morecreate efficiencies--not cause cumbersome delays. Unfortunately, the current system does the opposite. Why is only one screen available? Pickup lines have become noticeably longer as pharmacy technicians wait for customers to repeatedly enter information across multiple screens: first name, last name, birth month, birth day, and now even an additional screen to validate phone numbers and email addresses. I do not desire to scan a customer loyalty card. This violates my purchasing privacy. Despite the excessive inputs required, only one kiosk screen is available for use. This design flaw consistently results in lines 10-15 customers deep, while a technician stands by simply watching the slow process play out. This is an inefficient use of both technology and staff time. My recent experiences have made it clear that this system is hindering customer service rather than improving it. As a result, I will be moving my prescriptions elsewhere.

Their new system for logging in customers has a poorly functioning touchscreen, and staff who…read moreignore you as you try to make it work. The redhead with the tattoos who was behind the counter was especially rude. Oddly enough the touchscreen to take your money is quite functional, and very easy to use. Having used this store for my prescriptions since 2000, I am now going to DrugMart up the street.