The store itself is clean and nice, most of the staff is friendly and helpful however I've had a…read morefew bad experiences. The first experience was back in late 2015/early 2016 and I was shopping with my family. We were in line to checkout and the cashier wouldn't bag anything. My sister and I had to do her job for her! The other experience was in 2017 and I was shopping with my mother. We were checking out and we brought reusable bags and the cashier didn't know how to use the bags! We also wanted a book of stamps and that was also a major challenge for the cashier. After we pay and walk away then realized we forgot the stamps. No big deal right? Wrong! My mom went back to get the stamps and some guy started yelling at my mother and the cashier didn't do much to calm the guy down. The cashier called a manager and the sorry excuse for a manager didn't do anything to help alleviate the situation. All in all, good prices, clean store, and for the most part, friendly and helpful staff.

Recently received other customers order with mine. Told no need to return. So customer who paid $50…read moreand more now has to gi thru bull to find it and wait even longer to obtain. Walmart mart must be losing buckets of money. Why not dedicate a real person to resolve issue????

if I could give a negative score I would. I went to the store 2 weeks ago and requested a fax of my…read moremed list to my doctors office and as of 10:23 August 30th they still have not given anything to my doctor. I even spoke to the pharmacist in the store and was told it was going to be faxed on the 15th. I wouldn't recommend this store to anyone.

I've stopped here for everything from medicine to supplies. Staff is friendly and never really had…read morean issue while shopping here.

Horrible experience. Covid vaccine scheduled on line. Multiple confirmations received by text…read more Arrived on time to be told no vaccine was available! Was told they couldn't contact me to let me know- despite obviously having my contact information! Pharmacist was rude and dismissive. Awful people, awful place. Avoid!

They only got that because the first time I went they were extremely nice…read more There was a long line of cars for the drive thru for prescriptions and my one script was in. I had a written one in my hand. I pulled out of Linné and put it in the drop box. I called and spoke to a very nice young man who told me I couldn't get it that day as it was a controlled substance. Ok I understood that. I told him I would be in early the next day to get it. 10:30 the next day I was there. They had no script for me and the other one they had to order. Huh? Oh yeah they do have a script but it couldn't be filled until today. Huh? Oh yeah it could be filled at noon. Huh? I took my written script back and went to my regular pharmacy. No problem. I WILL NEVER GO THERE AGAIN

There's a lot of talk about what's happening with this brand and how they treat their employees…read more It's a good store, but it's not for me.

The food selection is OK but the management is harsh. If you take an extra sample from free food…read moresample handouts you can get arrested. I personally avoid it because I'm afraid that if I forgot I already took one sample, and accidentally taken another one, I might get arrested. I also make sure my hands are fully viable at all times because I don't want them making a mistake and thinking I am taking something illegally. given their past track record, I know they deal with these types of situations, harshly I don't want to mistakenly be put into one of these scenarios. it's probably easier just to shop somewhere else.

they gave me milky looking long lasting insulin. the pharmacist kept hanging up on me. Finally had…read moreto discontinue the whole prescription. The store is a complete mess. Big turn over , which means corporate treating employees like dirt. Some of the new employees can't speak comprehensive English.

This is a great CVS! The pharmacy staff always works hard and does their best to help all the…read morecustomers despite their serious lack of staff. The staff pharmacist goes above and beyond to make sure everyone is greeted and leaves the store happy. The pharmacist and all the girls back there have been working here for years. They've really gotten to know their regulars over the years and greet them by name. It's a pleasant experience because they always ask how I am doing and how my boyfriend is doing. Great crew. Just a tip - if they aren't nice to you it's because you're not kind to them. Remember not to rush them, they have a lot to do and not a lot of staffing. They usually have prescriptions done in 15 minutes or less if there are no problems with your insurance or the way the doctor wrote the script. Just please remember to give them a little bit of professional courtesy. They're dealing with dangerous drugs and checking for interactions while billing your insurance. It's not fast food, it's health care and they have laws to follow. Don't treat them like fast food workers.

Attitude of the people at the pharmacy instead of trying to help you they give you a attituderead more

Extremely rude nurse practioner here working Monday morning July 8, 2024 named Ashley at the minute…read moreclinic - scheduled an earwax removal for my father and was denied service- our insurance is billed for this - extremely rude about him needing hearing aides over not wanting to be sensible in explaining an ear cleaning procedure - will not return even to shop here. She's just lazy. We do not trust our health care needs being met or even discussed at cvs middleburg heights pearl road minute clinic ! We went to the minute clinic on ridge and explained what happened- Ashley claimed we yelled at her when we were shocked by how rude and unprofessional she was the exact opposite of the truth of how she explained how cleaning our ears can cause an ear infection she makes it sound like an ear cleaning is very dangerous and risky. She does not trust her patients is extremely dishonest and fake - the other minute clinic was very understanding - I have had my ears cleaned in another state by a minute clinic while I had an ear infection to cure my otitis media - I never got a fever or infection by them helping me that way ... Ashely does not have any professional medical clue what she's talking about very disappointed we even stopped at this location ! we did not file a complaint about her over the phone the to corporate we don't have the time to waste people have very busy lives - we had to schedule minute clinic online and had to drive there just to be sassed harassed and listen to ignorance ! but if you're looking for unprofessional health care workers and want to have a hard time getting your health care needs met this is the cvs to go to ! We honestly thought after this experience with Ashley that wasted our time and affected our morning start to the week - that every minute clinic doctor was very hard to deal with and they would not respect the service we are to be billed for ! We will only go to cvs in ridge Parma for minute clinic needs ! Ashley does not explain health appropriately ! She is very incorrect and gives bad advice and Ashley obviously doesn't get paid enough to call people deaf .... Jesus how annoying :/ this place will give u a very HARD TIME for a very simple request . This place sucks . Was so offended . We just walked out .

Do not attempt to get help by calling the store…read more You will NEVER get a person and the "phone assistance" is terrible. It (she) doesn't recognize what you type in and only gets half of what you say so it repeats. They have the worst phone service. It takes forever to get it to the point of leaving a voicemail. They say they will call back within an hour. Nope!

The worst pharmacy I've ever been to by a country mile. First off, as others pointed out, you…read morecannot EVER call the pharmacy. Its not possible. They have deliberately set it up that way to keep people from bothering the pharmacist. The system will transfer you to someone who says they're the pharmacist at your local CVS. This is a lie - they work in a call center. Try calling just to ask it they have your medication in stock. They always want your name and birth daye before they answer anything, and the answer is always "we don't know". Even other pharmacies can't get through to them to transfer scripts and they have a special private phone number to call. If you want to talk to anyone in the pharmacy you MUST go there in person. Once you physically go there the adventure really begins. It starts when you go in...the aisles are so narrow and filled with displays and junk that its hard to walk by other people. When you finally reach the pharmacy there's usually a line up the middle of the store and a row of chairs filled with depressed souls waiting on fills. Your scripts are NEVER done on time. Ever. Even when you get a text saying they're ready they won't be. Half the time you never even get a text. Sometimes they text that you need to call with more info before they fill, but you can't call. It doesn't matter how many people are working, there's never someone at dropoff. I've stood there for over 15 minutes and had staff look me in the eyes and ignore me. There's only one pickup line open no matter how busy it is. They have ipads at pickup now and staff will refuse to help until you "check in" (do all the work for them) on the ipad. I can't wait until half the staff is fired once everyone uses the ipads. The drive-thru is always backed up. The wait is so long its quicker to go inside if you can believe that. Some days cars back up all the way onto Broadview Rd. You can ring the buzzer all you want - it just makes them mad and you wait longer. Once you finally get someone to ring you out they take their sweet time and act like you're bothering them. They also allow people to pay for non-pharmacy stuff when they pick up, so you're usually stuck behind some mouth-breather buying a year's worth of groceries while picking up their meds. The main store isn't any better. I've been in there plenty of times when there's no one at the front registers, just a self checkout. The staff are stocking a shelf somewhere or taking a smoke break. One lady got mad that she had to cut her smoke break short to ring me out because I won't self-checkout. One time both cashiers were outside smoking, when I asked someone to ring me out they told me I had to self checkout or wait until they were done smoking. I left my stuff on the counter went somewhere else. DO NOT go here unless you're prepared to wait a long time and be hassled.

Omg my go to pharmacy now. Instead of screaming I'm calling your doctor she explained it could…read moreinterfere with my other medication and did I still want it. I did not. Calm conversation between adults. Wow. Good job Lauren!!!

I would give a zero if i could. Do not use this store. They falsely advertise their products by…read moreposting sales signs early and then tell you the "sale" doesn't start until they close. Then they charge full price for the item. I asked for the price to be adjusted since their signs do not say when the product goes on sale and was already posted by the products and was told no price adjustment would be given. I even tried to call customer service to address the issue. I was told they would give me extra bucks but no price adjustment. I was then told to go back to the store to return the items for a refund. I was told by the cashier at the store that multiple elderly clients were complaining about this system for posting their signs early. I asked to speak to a manager and was told no manager was available and that they would contact the district leader to call me back. When I asked for the number to speak to them myself. I was told that they didn't have a number and that my number would be given over email. This is not how you do business. It is completely dishonest.

Out of most everything I went in for. Find one thing for $3.99 and want to pay. Nope, guy in front…read moreof me forgot something, walks all the way to the back of the store to get it. Cashier thinks the best thing to do is make everyone wait while said customer finishes shopping. Keep it, Ill order online and save myself the runaround. Brick and mortar days are numbered and this is exhibit A. Pay more, worse service, no thanks.

Lots of items available at this location. Large parking lot too. Went in for a few first-aid items…read moreI needed to re-stock my personal first aid kit. Was able to get what I needed since there was a large selection of items in that section. Walked around the store after I found what I needed. Very clean and organized store! The cashier was helpful too.