My stop through Dekalb brought us to CVS. There were 3 employees in the store who asked multiple times if we needed help. Extremely friendly employees (or being a college town watching for theft). There is nothing different about this CVS vs. others inventory wise. I'd like to mention that our cashier was extremely friendly. He directed customers to the self checkout and offered larger carryout bags to them proactively. read more

CVS Pharmacy - aisle with shelves of products - Drugstores Near Me - DEKALB, Illinois

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It's probably one of the friendliest cvs that I have been to. I was greeted by multiple associates. Store felt clean and signage of sales was clear. No issues with using the coupons that I brought. read more

The store was very clean, I was also greeted by every employee working there. I only had to grab a couple of items but they were very fair in price. I also learned that they have a store brand also which is always a plus. Some people can't afford name brand items from time to time and that's ok, it would save you at least $4 to $5. This store also had some pretty interesting magazines from the Prohibition Era to Ghost Hauntings in the Chicagoland area. If your in this area definitely be sure to check out this one. read more

CVS Pharmacy - the aisles of the store - Drugstores Near Me - DEKALB, Illinois

Different run-ins with the pharmacy department here, but here was this month's occurrence: I drove up two days ago to pick up my dogs medication. After being notified that it was ready several days before hand, I was told that the prescription would be ready in 20 more minutes. I came back and was given a total that was double what it should have been. This has happened before, so I mentioned it and the pharmacist assistant was clueless. The pharmacist knew full well that this was going to happen and says it's because he has to file a new NPI every time we pick it up and that it's just a glitch in the system (Last time we were told that the doctors license was expiring and that was why). We gave it a full other business day and it still was not ready. Outside of that, their pickup window was still locked and they didn't even have their computer on.... AN HOUR AFTER OPEN. My problem here is that they've had this happen several times and KNEW this was going to be an issue. Instead of taking care of it ahead of time, they wanted to see if I was dumb enough to pay the full amount and made me come back... twice! We'll be switching back to Walgreens even with the increase in price. read more

I went to pick up medication for my daughter and they did not put a measuring cup or stick or anything for that matter to measure out the medication. I call this morning,and I ask why is there nothing to measure her medicine,and they tell me,"we don't always put a measuring cup/stick in the bag, but you can come to the pharmacy and get one if you need it now" noni needed ot like yesterday but ok thanks. That's dumb who gets medicine and then they don't put it into the bag? Makes no sense. read more

I can't EVER get someone on the phone. The automated system pauses for 15 seconds and then hangs up. Seriously? I have a question regarding in stock items and can't just drop everything to drive 30 miles to your store, just to f8nd it out of stock. Thanks for helping me decide that CVS is NOT the pharmacy for me. read more

Con: the survey on guest receipts asks way too many personal questions. Pro: An employee names Kintsu was super helpful both on the phone and in person. Found a great gift for a friend! Thank you read more

CVS DeKalb got the stupidest slowest pharmacy people that could possibly be found in the whole world every time I come here they either forget a prescription tell me it's ready when it's not or try and overcharge me. I hate this place with a passion if you have any choice at all, do not come here. read more

I waited 2 and a half hours for my prescription and when it was filled they gave me the wrong quantity of pills. They read the number 30 and assumed it was 30 pills. It's a 30 day supply taken twice daily. Just a hassle for a very simple prescription. read more

Grace in the pharmacy is the meanest, rudest woman I have dealt with in my whole life. I wish i could give zero stars. This has GOT to be the worst pharmacy experience ever. I've been a customer here for 5 years and NEVER in my life have I been treated the way I have been treated the last two times I've picked up my prescription at this pharmacy. I have dealt with Grace both of those times and she is the rudest, most curt, and abrasive person I've come across in this line of work. The first time it happened, I didn't say anything because I thought I'd give her the benefit of the doubt; maybe she's having a bad day? Nope. Went back a couple days ago and it was the same thing. Customer service so horrible I called my husband from the parking lot almost in tears because she was so mean to me AND other patrons. I've never been spoken like this by someone before. When I got to the counter to pick up my prescription, she yelled from the drive through window, "Wait there..." um...what?! A simple, "I'll be right with you" would've been nice. Then when she finally came over, she didn't look at me, just stood there and I asked, "Do you need my name?" "Yep," she said. I gave her my name, and in front of everyone, as she's walking away from the computer to gather my medicine, she yells, "I hope you know how much this is! It's $267.00!" I asked to not pay it, as there had been an error in the order amount. I explained i didn't need that much medicine as my doctor had decreased my dosage. She proceeded to give me a hard time about me needing only half that amount of medicine and started getting really short and giving one word answers, rolling her eyes. The pharmacist (who is wonderful) finally stepped in and said, "GRACE! Just adjust the amount for her! We filled it incorrectly. It's not a big deal." She begrudgingly said, "Go sit over there. It'll be 5 minutes." I laughed out loud because I was in disbelief at the way I'd been treated by her. She then yelled to a coworker to cash me out. What pushed me over the edge was how she treated an older man who couldn't hear very well. Yelling orders at him while his hands shook trying to get his wallet out of his pocket and answer her questions promptly. As I stuck around for my prescription, the man turned to me on his way out and said, "I don't know what I did to HER." I wanted to cry. I have now switched my prescriptions to Walgreens down the street. They'll get my business. This woman shouldn't have a job in this industry, let alone be a primary source for customer relations do your company. Shame on her and her absolutely horrible personality and attitude. read more

The pharmacists here has got to be the least helpful people ever. They makes it extremely difficult for my girlfriend to pick up her medication every single month. The female staff especially. They're never compliant or satisfied with our health insurance documentation and never helpful over the phone, they don't even try. They're really inconsistent with the info or verification they claim to require to fulfill a prescription and when we changed insurance, they made it amazingly difficult. The only helpful person there is Nick, he goes above an beyond to provide options for ordering medication or providing information on healthcare and he seems to love his job. read more

Was a little jaded to go shopping here. This new location bought out the old Molly's location so I did not care to see it go up. I am a Walgreen's type of person because the closest CVS to me is 15mins. I decided to go and check it out at least and found that this CVS carries some of the products that the local Walgreen's here does not. I would have to wait to go home for certain products but can now have a new option. read more

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It's a pretty decent place. If you need food/toiletries/etc and don't want to go far out of the way, you might want to consider going here. Everything is a little bit more expensive than it should be, but that's the price you pay for convenience. Liquor selection is a bit small. Employee turnover is an issue, but they are all pretty nice. read more