Pharmacy techs were super helpful and kind! The actual pharmacist didn't seem to know what was going on and told us it would be a 20+ minute wait. The pharmacy tech brought our prescription around less than a minute later. Frustrating read more

This place was a little sketchy and I did not feel like I wanted to stay very long. The no trespassing and no loitering signs on the front were a giveaway that maybe there had been some problems here in the past. Once inside the store was mostly organized but there were some areas that weren't. It felt overcrowded and therefore a bit overwhelming. I bought what I came here for (some gum) and then returned on my way...as quick as I could. read more

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The pharmacist (I'm not sure if her name but if she answered the phone after I was left a voicemail her name is Bella) was absolutely amazing today. I'm not going to lie I was an absolute jerk towards her while she was trying to do her job. She handled my being the worst Karen with trying to help me anyways. I hav autism and don't always process but that isn't an excuse. I just wanted to apologize to her and tell yall the pharmacist there is amazing!!! read more

The pharmacy here is 0 stars, every time I go here there's a long wait time, poor communication, and employees who act annoyed when customers ask basic questions. I've had issues with prescriptions not being ready when promised and no one seems willing to help or explain what's going on. Customer service at a pharmacy should make people feel supported, especially when it involves medications and health, but this location consistently does the opposite. I normally try to be understanding, but after multiple bad experiences, I felt like this review needed to be written. I really hope management takes these complaints seriously and improves the way customers are treated. read more

I give this location 0 stars!!! Worst pharmacy in the United States. When you leave a message, and you will be forced to as no one ever answers a phone. They will never get back to you. Oh and if you should answer the question on app "How are we doing?" You can be honest and request a call back, though you will NEVER HEAR BACK. I'm in line at drive thru now and listening to the client in front of me getting frustrated and honestly DONT COME HERE I DONT THINK THEY EVEN UNDERSTAND WHAT THERE JOB IS. It's very sad as they have the worst customer service. I was just cut off because I didn't say my date of birth quick enough. Rude lady said "I'll get someone else to help you," and stormed off like I committed a crime. I have never been to a worse pharmacy in my life and it takes A LOT to upset me but this pharmacy location is absurd, you will arrive with a smile and leave feeling like a pos. SHAME ON YOUR STAFF, if you hate your job this much please just quit because you are ruining it for everyone never come here. read more

Sam is absolutely incredible! I just emailed CVS corporate because I was so moved in the way he helped me! Honestly, I have no clue how this 1.5 stars because these people have been nothing but pure class professionalism! read more

0 stars. Had my doctor send my prescription to this location and was advised to give them a call immediately after our appointment to check on my script. Gave a call only to be answered by a machine, and during the call back, the associate adamantly stated they had nothing under my name. I'm not sure how I'm going to receive my medication thanks to the lack of help and diligence performed by this CVS Pharmacy. read more

Have you ever left a store and wished you'd never gone in? That's how I have felt repeatedly at this CVS. Rude and abrupt employees. So much unhappiness here. read more

Always excellent customer service either at the front counter and at the pharmacy section

I'd like to give "0" stars. It's sad, I used to recommend this 24 hr pharmacy for my patients but it's just become horrible. Tonight they told a patient they hadn't received a prescription that I show they received an hour ago (electronic time stamp). My patient needed the medication urgently and they were so rude to her she as sobbing when I called her. I called the pharmacy and I have been on hold on the "PROVIDER LINE" for over 40 minutes. WHAT IN THE HELL HAS HAPPENED TO THIS PHARMACY??? Why is the price a healthcare so high? Because patients who could be managed by their family doctor end up in the ER because poorly managed pharmacies like this CVS at Frankford and the tollway. I'll be reporting this to. s supervisors tomorrow and I'm sure they will not care. read more

This CVS used to be a pretty easy process. Over the last 6 months it has degraded to barely even able to function. There is always a line - yes even after 9:00PM.. They are understaffed, disinterested, and just short of rude. Some days there are only two people behind the counter. You can always hear their phone saying " 3 pharmacy calls" OR MORE, yet they do nothing about it. The store front is filthy, carpet filthy, and disarray everywhere. Anyone switched to the one at Midway and Parker? I only been there once for a covid booster a year or more ago. It's worth the extra few minutes IF it's any better. I don't alway post negative reviews as I think many people do so out of a one or two time experience. But for me? I'm done with that store. read more

Worst pharmacy. My son and I are both sick. His prescription was sent in on Thursday and it is now Sunday. I have been feeling really sick and haven't been able to get up until today. Have been giving my son over the counter medication. Went to pick up his prescription today (Sunday) and they told me that his prescription is not ready. Another worker chimed in and said they've been out of the medication for 3 weeks and that I need to transfer my prescription. I don't understand why they didn't call me to tell me this on Thursday or Friday. read more

I would seriously rate this place a zero if I could. NOBODY here knows the first thing about customer service and they have never even heard the words "answer the phone" before. As I type this, I have been on hold long enough (over 2hrs) to drive all the way up here in the line wrapped around the building that has not moved in 30 minutes (while still on hold). Please for the love of GOD and all things HOLY, pick any pharmacy BESIDES THIS ONE!!! TERRIBLE. Getting my script and never coming back. read more

CVS Pharmacy - Like that hasn't moved. 5 cars in front of me. - Drugstores Near Me - DALLAS, Texas

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Worst pharmacy ever! I only go here because it's close by. After reading the reviews, I see things haven't changed in over 13 years. Hey CVS Corporate, y'all need to step in and re-do this entire store and get people in the pharmacy that are competent... and you need to pay them more than $15./hour! I was in the store waiting to get a RX filled and I saw a notice posted on the pharmacy wall for help wanted "Pharmacy Technician-$15./hr". When I have called for the pharmacy, I'm literally on hold for over an hour and no one picks up the phone! So I decide to just drive there(much faster) only to wait in line at the pharmacy counter. This is a top location for CVS, so please get this place revamped and on the right track. People are leaving and going elsewhere. I'll be back when you do. read more

This is the worst pharmacy EVER. I am a cancer patient. My doctor called in a controlled pain reliever at 11. They told him he must get insurance approval. I called this store at 2:45 to see about the prescription. I offered to pay for it out of pocket. I was then told it was OUT OF STOCK!!! I asked who might have it. They gave me the address of that CVS. Then I was told that the doctor would have to call the other location to give them the prescription. I called that store. They said it appears on line that they have it but won't know until they get the order and can unlock the drawer!! Just when I think this store can't get any worse they prove me wrong. Too bad zero or negative numbers aren't options! read more

The other reviews here about the dreadful pharmacy are....100% RIGHT. There's one man in particular who seems to work late hours who is so dreadfully rude to customers...he doesn't even turn around to talk to you. He keeps his back turned to you. You'll know which idiot I'm talking about. I'm shocked no one has filed a BBB complaint against this location and their negligent, lazy pharmacy staff. I thought I'd seen some bad pharmacists in my day but this one takes the top prize. Do yourself a favor and AVOID THIS PLACE LIKE THE PLAGUE. Even besides the pharmacy, you'll find loooooong lines at all times of day and often, the front registers are unmanned. Good luck finding help here. read more

If I could give this no stars I would. The staff is unprofessional in every way possible. Starting out with the representative at the drive through, she is impossible to hear, then when you go inside and speak with a person at the pharmacy counter its the exact same thing and no one could give me answer. I called my doctors office and won't be using this location ever again. read more

This pharmacy is terrible. The wait is always long. They never answer the phone. They charged me $15 for a prescription and when I got to the DR, it wasn't even the medication that was on the order. read more

This is the worst pharmacy I have ever used. Unfortunately, it's location is super convenient. They are very short handed. They take forever to fill a prescription (do not believe the times they promise). They will put you on hold for hours (see my photo for proof). They are INCOMPETENT and have once even filled the wrong dosage of my medication. It's way too busy and the pharmacy staff are rude. Don't come here!! read more

CVS Pharmacy - One hour on hold. I had to hang up. - Drugstores Near Me - DALLAS, Texas

Absolutely awful pharmacy. They verified my prescription and I waited 45 mins IN STORE; only to be told they do not have it in stock. They did not send a text, call, ring me on the loud speaker... they just waisted nearly an hour of my time and didn't have an apology or care about it. I will not be returning. P.S I drove across the street to Albertsons and they filled the prescription in 15 minutes. read more

THIS IS THE WORST CVS EVER. you have to wait in line for so long just to get your medicine and the people are rude!

Got my covid vaccination here.Everything was great. You gotta make it there early if you want to get out of there fast, but outside of that they're pretty fast and nice. read more

DO NOT USE THE PHARMACY!!! They delivered my prescriptions to the wrong address, and made me pay for it twice.

0 stars. You will wait hours in the pharmacy drive through. Waiting in line for the last time just so I can tell them to switch my pharmacy to a different location. MANAGER, advocate to open more windows and fill them with employees because this is a VERY BUSY LOCATION IN A PRIME SPOT!!!! read more

Reonna in the pharmacy is truly a welcoming spirit and so joyful. I truly had a 6 star experience with her great customer service! She engaged in conversation, made small talk, and she was that way with everyone she interacted with. Need more employees such as herself. read more

Terrible!! Called 3 times over the last 2 days to figure out where my 3rd prescription is. Been on hold for 30 mins each time. No one ever picks up the phone. Haven't spoke to anyone yet. Changing pharmacies asap! read more

Slllooooooowwwwwww. So slow I've been here forever trying to pick up an RX there's one pharmacist but no other customers WTH?

This drive thru takes forever, also they help people walking. Liability wise they should understand this is not ok, don't go here.

Waited in the drive-thru for 45 minutes, i would not recommend this CVS. Please save yourself some time and pick a different location.

The customer service at the pharmacy of this CVS is the worst you can imagine. Get ready to bring at least three hours of wait time to get access to your ordered prescription. There is one person behind the counter of the pharmacy trying to serve 20 people waiting inside of CVS, and an endless line of cars in the drive-through, while another pharmacist is distributing Covid shots in another area. The manager of this place obviously couldn't care less about his employees nor about his customers. I walked in there today two times, every time waiting and waiting, with a result of having to walk away due to time limits of mine, of course without my prescription. If you try to call, nobody will pick up the phone. The manager of this place should be ashamed of himself, and he is well aware of the situation, since I had the person in the front of the store give him a call, without any positive result of course. This place is putting peoples health into jeopardy, because if they are not able to pick up their medication, that's a true problem. If I could give zero stars here I would have, but unfortunately, you have to put at least one star here. I pray that peoples lives are not being put at risk because they were not able to get their medications. read more

If I could give this place zero stars, I would because of their pharmacy. Nobody there knows what they are doing, and they all seem lost and confused. I will never again give this pharmacy my business. Just awful. read more

I've been using this 24hr CVS for all my meds going on 3.5yrs now. I've never had an issue with something not being ready or waiting more than 10mins or so. Pharmacy is always curteous and answers any questions I have for them. I try not to really buy anything here as their prices are higher than walmart, but every now and then you can find a buy one get one offer on makeup, cereals, and laundry soap. read more

After going to 2 other CVS pharmacy's a walgreens, and a kroger, the only good thing I can say is they had my medication at this location. When dropping the prescription off inside my husband stated we will be waiting while they fill the prescription. The INCREDIBLY unprofessional pharmacy staff told my huband it will be 30-40 minute wait, an hour later we asked the status and he said it will be another 20-30 and we will call when its ready. Nearly 2 hours later we go through the drive through and... It was ready. Needless to say no phone call, the guy handling the customers is rude and lack of empathy towards spending 5 hours of our day trying multiple pharmacy's to get this filled the last thing we needed is for our FIFTH pharmacy to lack customer service. We will never used ANY cvs pharmacy's again! read more

If I could give this CVS no stars, I would. Let me point out first that the only reason I go here is due to the convenience and hours. If there were another 24 hour pharmacy nearby, I would absolutely take advantage of it. EVERY time (I come at various times) I have been here and asked how long it would take to fill a prescription, they tell me at least 3 hours and every time they use the excuse that they are short staffed. Sounds to me as if they need to hire additional staff. Ex: At 7:00 in the morning on a Friday, they only have a pharmacist here and no tech. Minimum time to fill a prescription is 45 minutes. Really? read more

Walked in and instantly have the "Manager" hovering near by. So I ask if she was going to just pace back and forth by could I get some help. I would not have stayed at the same spot reading the labels if I knew what I wanted. She of course walked off. Then found what I really wanted was behind glass i. A cabinet. Ask if I could get an item. Was told they did not have the key. They entire time looking at me and my buddy that is African American. Like we were about to hold up the place. I'm sure CVS robbers usually pull up in a Porsche. At least I could have made a quick getaway with my stolen hair products. #bigtimescore! read more

If you like to wait, then this is your spot. My doctor faxed the prescription over a bit before 2:30. Went to get it after work (about 5:40) and it wasn't ready...had to wait another 40 mins, which means it took them over 3 hours to fill a drug that costs $6. And wait again to pick up the drug once it was ready... in a line that didn't seem to move. I wanted to laugh at the "promised time" they stamped on it - it was 5:59. I didn't walk out of there until after 6:20 causing me to miss the rest of my plans for the night. Out if curiosity, I asked the tech if they don't work on prescriptions faxed directly from the doctor until patient gets there to pick it up and she said no, they were just busy with other waiting customers. read more

If I could rate this location lower I would. Don't ever try to call them, the IRS is easier to contact. Spent 59 minutes waiting on basic information I needed. Looking for service for a pharmacy these days is like trying to find a diamond in an ocean. read more

Granted the three ladies I dealt with were nice (2 pharmacy , 1 upfront cashier ), however this location's pharmacy is so incompetent. Of course I read the reviews prior to coming but my job left me no choice since our new insurance provider is CVS Carenow. .leaving me feeling helpless because I no longer have an option on which pharmacy I can go to! My preferred pharmacy was Walgreens (not that they're much better), but when they say they'll fill an order , even via phone ..it's done on time!!! I called CVS last night at 630p, spoke to a lady for 10 minutes, gave her everything she asked for in order to transfer my prescriptions and have them filled - she asked if 10am pickup the next day was good, I said yes even though I'd be at work I figured that would guarantee my order is ready by the time I arrive. .wrong! I just got here at 615pm, not only was my order not filled, but they had none of the information I discussed with the lady on the phone last night. This place is an unprofessional joke, and I don't appreciate my time being wasted due to mismanaged staff! I'm determined to seek out a better option, because I refuse to give this place my business. read more

This is the worst run pharmacy in Dallas. My prescribers (3) have complained about their incompetence and my last set of prescriptions had to be placed THREE TIMES before they were filled. I was on hold for 46 minutes checking to make sure they had filled all my requests before they answered the phone. They kept prompting to get a flu shot but when I showed up the pharmacist on duty 'doesn't do shots'. I am switching to another pharmacy next month. read more

The young lady who greeted me today and helped me in the drive up window was kind, curteous and very helpful. I have not seen her before. I use this drived through a couple of times per month. she is the very first person to say my prescriptions are tied to my rewards card and I do not need to give her my keys with the card attached. Awsome! and she was so fast I wasn't even ready to leave. Nice job!!!! read more