I had to go to this Walgreens because every Walgreens in the city was out of my medication, and…read morethis Walgreens was the only one who had it in stock. I haven't been here in years, so I was very impressed by the cleanliness, orderliness, and wealth of stock the store maintains. I will say, though, it is a long walk from the double doors to the Pharmacy in the back, and this is the most important part of my review, it's obvious that walking is difficult for me, and the guard who was on duty was so incredibly kind. I needed a few things, and he knew where everything was, making it very easy for me and he walked beside me, which was so thoughtful. Literally the first time that has ever happened in a Walgreens.. The pharmacy itself is a great example of how a pharmacy should be run. They have three windows with employees in every window. There was a line, but it moved quite quickly, and there is ample seating while you wait. When I was getting ready to leave, and called for a car, the guard gave me his chair by the front door doors to sit while I waited. I could have waited on one of three cast-iron benches just outside the door, but it was cold outside. This guard is truly a gentleman and an exemplary employee of Walgreens. I didn't get his name, but I will always remember his kindness. For the seamless transaction, quality of stock and kindliness of the guard, I highly recommend this Walgreens.

The pharmacy here continued to provide horrible check out service. Today only two people were at…read morethe register with one seemingly new at her job. Once again there were at least 12 people waiting in line and I waited for a total of 5 mins. Do something management!

After Walgreens screwed up a family member's RX for the second time, I shifted the prescriptions to…read moreCVS. Dropped by after work and there was no line at the pharmacy, unlike Walgreens Westlake. In and out in seconds and picked up the prescription. Store is clean. I don't care about chatty staff. It's fine to just give me what I want. This was a painless experience. A plus with free parking and a pharmacy drive through which we may use next time.

They had 5 staff members - all staff Had the sick and waiting patients going in circles to pickup…read moremeds.

Easy to get an appointment and get a prescription early. Staffs are so nice and helpful. Thanksread more

We've been frequenting this CVS Pharmacy for years now. Service and quality used to be really…read morehorrible. It has slightly improved over the years but is still not a pharmacy I would personally choose to fill prescriptions at if it wasn't due the limitations of our insurance. The drive-thru window is consistently not attended to and the service button to call someone is really useless as the employees take their sweet time coming to answer it. Parking and going inside is a shot in the dark because regardless of time or day, the pick-up line could be 10 people deep or empty. The employees are less rude than they used to be, at least the ones I've recently encountered, but they still don't go above and beyond to make your trip/experience there pleasant. I do also want to gripe about the mobile pick-up counter. Apparently, even if you order, checkout and pay in advance online, you can't use this counter and must stand in the regular line. What is the point of this counter and sign then? Do better, CVS Pharmacy.

This is one of my go-to locations for FedEx drop offs for the main reasons:…read more1. Large parking lot 2. Generally not too busy (always helped within 5 min) 3. Friendly staff I love being able to get in and out so I can run the rest of my errands. Most recently, the clerk was on the phone trying to patiently explain to a customer over and over again that the photo printer is broken and tried providing repeated guidance on next steps. After (me) patiently waiting for a bit, the clerk decided to multitask and get my packages scanned in while also trying to reassure the phone customer. Solid experience in my book.

This Walgreens isn't bad but the pharmacy is understaffed. Always have a long line despite coming…read morein the morning vs afternoon vs before closing and never a pleasant experience. Nedita at the Pharmacy was totally unprofessional today. So disappointing

Called, after finishing the 5 minute robot messaging tree I FINALLY got to a person. Before I could…read moreeven finish my question he rudely answered "no" and hung up on me.

It is definitely a bit difficult to find…read more It is literally tucked upstairs in this Sutter Health building up the hill from the Serramonte Shopping Center. My GPS led me to the next building which happens to be a school so do be patient when driving here. Expecting a ground floor retail space, I was about to enter this building (https://www.yelp.com/user_local_photos?select=GbFSngvHAcTB5GLuyjEfwQ&userid=saJuyv784apZzH--psHZ3Q) when a FedEx driver exited. I asked him for directions and he pointed to those stairs (https://www.yelp.com/user_local_photos?select=IHgPWRaB9DG8Qe1P3P3RwA&userid=saJuyv784apZzH--psHZ3Q) and told me to go down the hall. There was a sign at the door when I arrived and requested my friend's prescription. After paying for it, the cashier asked me to wait for the pharmacist for instructions for the medication. She was on the phone so I waited around three minutes before she slowly explained the steps before, while, and after taking the meds. All in all, a solid experience was had on my visit. It was a bit difficult to find especially if this is not your primary medical center. Just follow the above directions if you get lost.

Amazing people, very knowledgeable, kind and accommodating. They pick up the phone and value…read morecustomers. Highly recommend!

I always have a problem with this pharmacy because either they do not carry a certain medication or…read morethey are currently out of a certain medication. It is a very stressful business the deal with. Not recommended at all

The Pharmacy staff at this location is AMAZING! Every time I've come to refill, they've been…read morefriendly, extremely helpful and look genuinely happy to be working as a team and assisting customers. This location is out of the way from where I live, but anytime I've filled a prescription, I havent had an issue. Major shout out to Eoam(I hope I'm spelling your name right. I apologize if m not). I was having an issue with my son's refill this morning and she took the extra step to call me to provide an update to avoid getting the run around ** This may seem very minor to some, but it makes a HUGE difference because I've experienced other locations telling me "we'll get to it when we get to it" or to check the app. Thank you again

An excellent Walgreens pharmacy location. They can always accurately fulfill my pharmacy needs with…read morefuss or delay.

The 4 stars are all for Hazel!…read more I haven't worn makeup in years, but today I needed to pick up some powder. Hazel in the makeup department was incredibly helpful! She recommended a new product from Covergirl and even took the time to help me find the perfect shade. She also shared a few helpful makeup tips, which I really appreciated. As I was heading toward the other registers, she offered to ring me up at her own register so I wouldn't have to wait in line. Great service with a personal touch, thank you, Hazel!

Zero stars. Honestly…read more Drive to westborough and don't even think twice. The alarm for photo counter has gone off for the last 10 minutes and at least 2 other staff have walked into the back a few area. Pharmacy techs probably aren't trained but still, you can at least bring to attention that there's a line building to someone who can help. Then again, it's easier to stare at your phone and just walk past us too. Now, one of the staff left the register, looked at the queue, and noped to go somewhere else. I've never regretted messing up my pickup location more than right now. Oh great. Staff came and told me I'm in the wrong line when "online pickup" is LITERALLY hanging over the photo counter. Awful.

This pharmacy is very irresponsible. They never deliver their prepackaged Medicine on time. I…read morecalled several times to remind them. They promised they will deliver, but never done it.

Great neighborhood pharmacy. Always helpful. Always friendly…read more I've been going there for years - switched any prescriptions for me and my family over from Walgreens down the street, and have never regretted it.