We've been frequenting this CVS Pharmacy for years now. Service and quality used to be really…read morehorrible. It has slightly improved over the years but is still not a pharmacy I would personally choose to fill prescriptions at if it wasn't due the limitations of our insurance. The drive-thru window is consistently not attended to and the service button to call someone is really useless as the employees take their sweet time coming to answer it. Parking and going inside is a shot in the dark because regardless of time or day, the pick-up line could be 10 people deep or empty. The employees are less rude than they used to be, at least the ones I've recently encountered, but they still don't go above and beyond to make your trip/experience there pleasant. I do also want to gripe about the mobile pick-up counter. Apparently, even if you order, checkout and pay in advance online, you can't use this counter and must stand in the regular line. What is the point of this counter and sign then? Do better, CVS Pharmacy.

**Store staff only**…read more Great store staff at CVS Gellert & Hickey. Always welcoming, nice, and extremely helpful. They go out of their way to help a customer out with finding a product, utilizing any discounts available. The pharmacy staff is from another planet. Not sure why. Standoffish, not always helpful, at times rude, and don't think they understand customer service. CVS needs to rethink their training program for their pharmacy staff.

I live very close to this CVS. I get most of my prescriptions filled here. The drive-up window…read moreusually has no line. The store is pretty large, clean, and well-stocked. As long as you can avoid the busiest times, it's good.

After Walgreens screwed up a family member's RX for the second time, I shifted the prescriptions to…read moreCVS. Dropped by after work and there was no line at the pharmacy, unlike Walgreens Westlake. In and out in seconds and picked up the prescription. Store is clean. I don't care about chatty staff. It's fine to just give me what I want. This was a painless experience. A plus with free parking and a pharmacy drive through which we may use next time.

DO NOT go here unless you want to test your blood pressure threshold! By far the WORST Pharmacy…read morestaff EVER! They are super inefficient in managing the queue and all seem VERY clueless. It's always confusion and chaos. This is my 3rd instance of seeing 3 people (the pharmacist and 2 techs) assisting only 1 customer. The most recent pharmacist shows NO empathy at all for the patients and clearly does not want to be there (the previous one was AWESOME). 1 out of the 3 techs I've interacted with was curteous and knowledgable, the rest seem like air-heads and always seem lost and require some serious re-training. Also, EVERY SINGLE TIME, I will receive the email or text saying that my prescription is ready. I will drive in and wait at minimum 15-20 minutes in line. When I get to the front, they tell me "it's not ready yet, come back in 20 minutes". This most recent instance, I came back 2 hours later. They said "oh, we needed to contact you Dr to update it", which I understand happens, but a simple COURTESY call saying that I didn't have to come back would have been nice. Instead I wasted time and gas going back and for for nothing. They literally only start working on your request when you arrive (even if you get a text saying it's ready) and then still make you wait ~20-30 minutes.

I got there in time but they closed early. When people need medication it's not okay to close…read moreearly. The employee kept looking at his phone and until it turned 6pm and they actually were 6pm. Not okay to close early!

Honestly, I grew up going to Kaiser and now especially always picking up medications for my…read moreparents or family members. The lines always seem overwhelming but it moves pretty fast. I feel if you prepare yourself to be occupied while you wait, it's not too bad. At times, I've gone there's been front row parking and no line. It's all the luck of the draw, no point in dreading it. Get it over with it and multi-task

Ive been going to this pharmacy for years. They've never, not once been rude. It's busy all the…read moretime, and I accept I have to wait. I people watch, look over the OTC shelves, and wonder if I need any of the splints or gel inserts. Why would anyone buy a needles/lancets disposal container when you can just buy the peanut butter pretzel container at Costco?The line moves quickly because there's enough staff. One day soon, the pharmacy and hospital will be my social outlet. Only, I don't want anyone making small talk with me. That's my favorite thing about waiting at the pharmacy. Nothing cheery about being on meds.

I was shopping and was surprised to see what I thought was deodorant not locked up. I asked Noelle…read moreand she said that's body wash and suggested maybe I would want to try it. I threw into my shopping cart. Very helpful. I asked one of the other ladies for an eyeglass repair kit and she walked me over and handed it to me. I walked by that area three times without seeing it. She saved me. Maria was so sweet as she checked me out. She smiled and applied all my coupons. All three of the ladies were polite, smiling, and helpful. Awesome staff.

this pharmacy is ridiculous. In January i had to go 5 times for the same prescription each time…read morewas told something different, then 1/28/26 they told me they will order my novo needle tips for me, but they have NO insurance Info ???? after rude service so i checked all through February and said out of stock, then in March it said need approval ( I have a voucher from Novo Nordisk, which they entered in the computer Every TIME. i checked 4/17/26 and it said OTC, see sales clerk, so i went 4/18/ (today) and was told by Pharmacist , still out of Stock, not a very common item. Are you kidding: you said you ordered it 2 months ago. Just too much to deal with. Bad customer service

When It comes to getting Refills this ìś the Pharmacy that I go to pick up my medicine refills…read more.. Other than waiting to pìçķ ùp my medicine refill.... I Can also browse around at this Śàfèŵàÿ Lòcàtìon while waiting to pìçķ up my medicine ŕèfìĺl not only that Pharmacy Staff members are very friendly as well!!!!!

Worse than Walgreens. Takes a lot to be worse than Walgreens, but these incompetent clowns have…read moremanaged to accomplish just that. Had 3 prescriptions here for several days. Enough days that I was worried that they might have been returned to the shelf. I called this morning and was assured they were ready for me when I arrived. So after work, I stopped by. And nothing was ready. After waiting 20 minutes and them repeatedly asking me if they could take the person behind me as they tried to get their s**t together, they still didn't have my items ready. Not only that, one was in the safe, and despite being told when I first arrived that they were just waiting for the timed safe to open, it turns out that 20 minutes later they still had not even started the process of opening the timed safe. Forget it. Hanging out at the Safeway Pharmacy all evening was not what I was seeking for my social schedule. If these people can't manage to pull together 3 Rxs that I was promised had been ready for days, then how can they be trusted to responsibly administer any Rxs at all? Walgreens may be absolute hell, but at least they administer the prescriptions when they say they will.

Transferred our go to pharmacy to Golden Gate from recommendation of a friend. Walgreen's near us…read moreis closing their store and finally decided will give Golden Gate Pharmacy a chance to be our go to pharmacy. The service was excellent. Filled a prescription and waited less than 10 minutes. Asked Golden Gate Pharmacy to transfer our auto-fill prescriptions from Walgreen and they did it within a couple of days. Received a call to pick up our auto-fill prescription.

Folks here are very efficient. Not the most friendly but they get the job done. Brought my mom…read morehere for both the Covid and RSV vaccines with no out of pocket expenses.

Super easy quick, clean, modern, friendly and knowledgeable staff. Zero wait time. Much nicer than…read moregoing into a walmart and waiting in line. This was for the location in San Diego Kearney Mesa.

I had horrible experience with Alto pharmacy. They told me a price but when I decided to get the…read moreexpensive drug, they up the price. I was too sick to argue. The gave a receipt w/o any price. When I tried to contact, spent a lot of time on the phone, Sent me an email that generated more questions. But, I could nor reply ot that email. Extremely frustrating experience. I have never seen such a terrible business where they can send you a message but you cannot reply. They are involved in a fraudulent scheme. AVOID THIS PHARMACY AT ANY COST.