Most of the employees are great, some really go above and beyond and are woefully underpaid. My issue is with how they're (corporate) running the pharmacy now- no human can be bothered to answer the phone and you have to jump through hoops with some ai robot who is hell bent on making sure you do not get to even leave a message asking for your meds. I am disabled. I can't drive a half an hour just to ask for my prescriptions. Another half an hour home. However many hours or days later they decide to fill it, trek out and back again. Thats ridiculous. When I call a store- ESPECIALLY A PHARMACY needing medication or with a question about my medication, I should be able to access a qualified human being, not a cashier. (No disrespect to cashiers, we need you. But not when I'm calling the pharmacy to speak to a PHARMACIST or refill my and my spouses life saving medications.) it should not be this difficult. It didn't used to be. I had to call SEVEN times to get past the robot to leave a message. Each time it asks do you want someone to call you back about your meds. I always say yes. I have only ever gotten one callback and it's when I specifically asked that they call my spouses number . Additional gripe, this store doesn't even have a drive through window for disabled persons convenience like every other cvs I've ever seen in 50 years. CVS, whatever you're trying to do, it's not working. It's needlessly complicated and stressful. I have always filled my and my spouses Rx from my phone without issue, now suddenly that's impossible. Even though we're on the same account. It's no problem for me to PAY for the meds, but it's near impossible to actually access the meds. Cool business model For the love of all things, get rid of the robot. Simplify and streamline. I'm about to switch pharmacies altogether, preferably to one that delivers. read more