Seriously Negative 0 F this place Making sick patients run around trying to find their medication and not picking up pharmacy line is such ludicrous. read more

Was pleased to pick up a hard to find prescription here. My hope is all parents would do what's required for their kid, but sadly that's not always the case. Thank you to the kind pharmacists here. It's not their fault, but this isn't my favorite CVS. It's always super busy here, and the crowds/lines can be ridiculous. They to their credit are well stocked. Every visit it's like the "factory whistle allowed workers to leave." I'm not sure why this is the case. On a positive note, the store is clean and organized. Please do be careful in the parking lot. Take your time as some non drivers. read more

Much improved with the updated phone message system! Thank you for the updates to the messaging system since detailed nuances regarding one's prescriptions cannot always be communicated via the automated message choices. Still have to strongly advocate for timely completion but not sure if that's due to insurance idiocy need to get preauthorization approval for meds already taken for 10+ years! read more

customer service was really bad. Pharmacist was very rude a few minutes before lunch time didn't help me correctly had to wait when they came back my medication was out of stock. We could have avoided conflict by her helping me before lunch for me to go to another cvs that had it. her face her attitude the lack of helping had to keep asking which locations had it and everything. In front of ppl. I feel that being sarcastic when you need to be helped isn't professional I work in a clinic office and I know how important it is to not argue read more

I had to pick up my Colonoscopy prep for a future appointment, the guy who helped me was absolutely clueless. I have had 3 prior procedures so I know the prep is no cost under my employers health plan, he couldn't find my plan in their system. So initially the price he was going to charge me was $110, he found a couple coupons that knocked it down to $51.02. I told him I shouldn't have to pay anything at all, SO....I had to go home, call the health insurance company and they had to call the pharmacy. On top of that, I called the pharmacy and they would not do a refund over the phone SO...I had to drive back to CVS to get my refund. I will no longer be dealing with CVS anymore, all this shit could have been avoided if the moron knew what he was doing OR ASKED SOMEONE TO HELP HIM. I am done!!! read more

Absolutely the worst service possible I have ever received. The gay male pharmacist with the painted nails bald with glasses proceeded to tell me he's been a pharmacist for 14 years and tried to explain to me, a Neurosurgeon, why my medicine was taking too long to process (3 days) and how I need to call other parties not my own doctors to handle a new medication. He's an idiot. The staff is slower than anything I've ever seen in my entire 67 years of life. Some take too long because of their la k of English proficiency and some are just dumb plain humans. It's horrible. It took an hour to get my 3 medications after they screwed up several times. I will now go to Walgreens or even Walmart pharmacy. Anywhere else but here. It's sad that CVs that was such a great brand is ran by basic morons. I feel sad for the poor people waiting in line almost having a heart attack while they just stare into the void of their own stupidity. read more

Insanely rude. They asked me a question and mid sentence they asked for my date of birth. They also clearly were just rushing me the whole time, which is funny cause most of the time they are insanely slow to solve an issue. read more

By far the worst experience at any CVS pharmacy they will stop automatic refill prescriptions for customers and not tell you. I've been getting my dedication here for 2 years and they always have issues doing the basic care. I highly recommend everyone to go somewhere else!! AVOID AVOID PHARMACIST DOES NOT CARE ABOUT PATIENTS. read more

This is the worst pharmacy in all of Virginia!!! Please avoid coming here they will under fill your subscription and then overcharge you for the full amount. Also, they don't know what they are doing pharmacist is stealing medications to traffic drugs and only get caught if customer checks their prescription bottle. THE SERVICE IS HORRIBLE!!! read more

Worst pharmacy in No. Va. No matter what it is you come here for, it will take 30 minutes. Absolute worst. Walgreens right up the street, in and out in ten minutes. Day and night difference. read more

The Pharmacist & staff are mean. Just flat out rude. They dont care about you at all. Its like they withhold medicine & laugh bc the patient is crying in pain. My husband & I are going to find a way to sue them bc they're violating himan rights. The store itself is ok. Slow customer service read more

There needs to be a way to leave ZERO stars because this place doesn't even deserve 1!! Omg I'm not one to leave reviews, but I just can't believe how this pharmacy is still running!! Called before going to check on my prescription being received and ready, they said it had been received and would take 10-15 mins to fill, I let them know we'd like it filled asap because we are picking it up in a few mins. My husband arrived 30 mins later and they couldn't find the prescription because the name was supposedly misspelled, told him to wait 5 mins for them to fill.. HE WAITED 45 mins, I don't know how he didn't lose his mind! Then they still did not have it ready, he told them our 16 yr old dog is in pain from an injury & needs the pain meds, and he needs to leave within the next 1-2 mins, lady in pharmacy just laughed. I told him just to come home so I can go see what's going on. I arrived they said they couldn't find the information for my dog before because of her DOB being wrong, but they will look now to see if it's ready. As I'm talking with the cashier in the pharmacy two different g tried to close the gate while I'm standing there speaking to the cashier due to their lunch time. The cashier told the ladies to stop and she will close it after but they ended up closing it completely down anyways and told me to just wait. There was another lady in the pharmacy there with me with her jaw dropped at the RUDENESS!! The lady tried to get me to pay & pass the meds quickly,, but I was trying to ask about the instructions of how to give it to my dog and also just to confirm the cost for each medication and she was trying to cut me off and told me she hast to go to lunch and that I can wait until they're done eating to get my answer. I pushed, I was not going to tolerate this, told them how terrible the service is and told them to just answer my quick question and I'm done.. NEVER -EVER again ordering meds here!! Oh ya, while I was there in line, I saw the person in front of me with an issue about her prescription getting lost, and the lady behind the cashier was talking to the pharmacist about where this lady's prescription went to because they had remembered filling it... but it was no longer in the bag that it was supposed to be in!! DISORGANIZED & PRETTY SCARY as this is medication, and every bit of it needs to be accounted for. I'm still in disbelief that a place can run their business like this!! read more

This CVS pharmacy is the absolute worst. The service here NEVER goes smoothly. Never. Let me explain to you what has happened in the past 24 hours. I seriously drives further to others because the staff is so incompetent. Yesterday, my doctor sent in a RX. It was an hour later, and I called. I find out the RX is out of stock. The lady I talked to around 1pm, said that she was wondering why. She said it was at the Manassas location. I immediately called back and told them to send it back to them because this was an hour away. The guy I talked to CONFIRMED AND GUARANTEED IT WAS BEING SHIPPED BACK AND IT WAS GUARANTEED PICK UP FOR TODAY. GUARANTEED. I've called 4 times, been on old for 4 times. When they finally decided to pick up, someone told me to hold, someone else got on the line. They decide to alternate yet have me answer the same questions. "Janelle, the manager" finally comes on and says the RX was NEVER transferred back. The dummy worker LIED TO ME. I am pissed. This is an RX order and you lied to me?!?!?! She tried to tell me that there was miscommunication. That's what you say when there's no accountability. Mean while, she cuts me off and puts me on hold, she tells me another location is closer to me. UM DO YOU KNOW WHERE I LIVE??? And then i hear her talking to someone else while I'm talking. REALLY???? I ABSOLUTELY DISPISE this location. Go elsewhere!! This location is terrible. There is no remorse, nothing. I refuse to give this location any more of my money. And so glad these people can give wrong information and be like "oops, my bad." Get some training! read more

The phone system is hot garbage. The system will not allow you to speak to anyone in the store. Called and left a voicemail. The promise says they will call you back within an hour which is bull. Hate how they do business now. Cutting the work force for this AI bs phone system. read more

IF I COULD LEAVE NEGATIVE STARS I WOULD This place has absolutely no care in the world for their jobs. The woman with braids and wearing a back brace who sometimes works the line but today was working the drive thru is the RUDEST, COLDEST jerk I have ever met. People do not get the meds because it's fun or we like it, it is for our health and her stank attitude does not help. Especially when you are sick and dealing with a chest infection and you are told your meds are ready just to wait in line for 30 minutes and told to come back in an hour. No accountability, no remorse, no care at all. I will not be returning to this scumbag infested manure pit they call a pharmacy. I feel like if you have this bad of a rating consistently, you should have your pharmacy privileges revoked. This is people's health not some fast food place! I have had MULTIPLE issues with this location in the 5 months I have lived in Centerville, GET YOUR SH** TOGETHER read more

Just waited on hold for 20 minutes on the phone, trying to get through to the pharmacy. No answering, no answering machine option, nothing telling the caller where they are in the hold queue or estimated hold time. Absolute disgrace. read more

For the last six weeks I have a prescription promised and not provided. CVS has made no effort to contact me and explain a shortage of the drug in question, contact the prescribing physician or the insurance company to negotiate for an alternative. read more

This place gave me a COVID test even though I had no symptoms. I had an eye infection. Then they overbilled my insurance company. They refuse to correct the bill. I filed a complaint with the proper authorities for providing unnecessary treatment and over billing. If you are given a COVID test (just because). Do not allow them because it's just done to pad their revenue. read more

Always has prescriptions ready and correct! I have been dealing with them for years and I don't remember anything that wasn't correct! I would give them an A plus! read more

Made appointment on-line, showed up on time, checked in, then completely utterly ignored.

I will NEVER use the CVS pharmacy drive-through ever again!!! The wait is 15-20 minutes per person. So if there's 5 people ahead of you, you'll be waiting an hour. read more

Pharmacy staff needs some customer service training!! Also, not sure what is the convenience of ordering online?? Email said ready @5PM ..went to pickup at 9PM still not ready and was asked to go inside while being processed after 15 min i asked for the status they never processed the prescription...waited for another 30 min...not only once it happened on this store ..several times now and instead of being sympathetic you deal with staff that does not smile and make you feel you owe them for filling your prescriptions. read more

Ok so I will start off by saying I know this cvs sucks.. I've lived in Centreville since 10th grade and I graduated 11 years ago... anyways so today my son woke up with a horrible ear infection. Took him to his pediatrician and he needed antibiotics. So I said to send to cvs because it has a drive through and Walgreens doesn't accept our insurance. Side note my son is 7 and didn't want to move from the position he finally got comfortable in while in the car and I wasn't going to make him get out. And I wasn't leaving him in the car alone. So I get in the drive thru line at 1:20.. the car in front of me and mind you only 1 car was in front of me took 10 minutes. So I pull up to the window at 1:30 on the dot. The pharmacy tech with red/black hair and glasses shuts the window and puts the sign up that they will be closed for lunch until 2. Now if this was a medication for me no problem i would leave and come back. But this is my child who is in tears after having Tylenol and ibuprofen that just needs to get the abx dose started asap. So I said excuse me loud enough I know she heard me. No response. So I got out and knocked on the window and was knocking. They were just staring... the pharmacist and the tech. Then the pharmacist comes over after a few minutes I think she realized I wasn't going anywhere.. and she asked for my sons information and right away says we're out of stock. Before that she tells me to calm down with her finger in my face. My point is... finish with the fucking patients in the drive through line before shutting the window in someone's face. This is a pharmacy. People come there for HELP because they are sick ! That pharmacy tech should be 100% fired. She has 0 customer service skills. She could have let me know they are closing for lunch or even just helped me before she went to lunch. I am in healthcare... I have gone without lunch on 10 hour days making sure my patients are well taken care of. So CVS on pickwick road please read my post and consider making some changes before another mother of a sick child has a panic attack... Btw they don't deserve 1 star. But we all know yelp won't let you put 0. read more

Don't bother calling the pharmacy. I called and was on hold for 40 minutes. Decided to drive up there to ask my question while I was still on hold. I was able to drive up to CVS, wait in line, ask my question all while still on hold. The ironic thing is the whole time I was in line, their phone system was saying "1 pharmacy call waiting" every 30 seconds or so. It was me on hold and I was standing in front of them. They made no attempt to even answer the phone. They are horrible and I wish people would take their business elsewhere. I am going to the Giant pharmacy down the road. They answered their phone in 2 rings. Stay away at all cost. read more

If there was a star rating for zero that's what I would give this store. Service is way too slow and they make people wait too long.

Staff in pharmacy needs to be trained to be a little friendly and not to act like we owe them a favor when we pick up prescription. I have an encounter today with Asian lady..the name on the receipt is Sharon.. she need to learn some customer service..rude..rude..rude! There is another guy aziz which I always try to avoid too. read more

I am a physician and wrote for hydroxychloroquine as a preventative for Covid-19. There is observational evidence that this works as opposed to giving it in the ICU setting to desperately ill people. Most front line health care workers take it including me. The pharmacist at this store refused to fill this for my patient saying the drug is too dangerous. This is misinformation. I have prescribed this drug for over 40 years to Rheumatoid arthritis and Lupus patients. It has an excellent safety profile, not what you hear on CNN and MSNBC. We screen for side effects. The Board of pharmacy has a statement whose criteria I satisfy that does not prohibit this use: https://www.vdh.virginia.gov/clinicians/treatment-of-covid-19/ I object to the pharmacist practicing medicine. read more

Extremely rude service at the pharmacy The pharmacy staff are like machines they don't even smile I am definitely NOT going back !!! read more

The pharmacy window people wouldn't get a pregnant woman with three screaming kids in the car some diaper rash ointment. They made me park and come in. I had already waited in line. There were no cars behind me! I've seen other CVS locations ring people up for other items at the pharmacy window. Once I was behind an old lady who took forever because she basically had them fetch her whole shopping list for her. My request was so easy but they chose not to help. I had to park and drag all my kids inside just for that one item. Walgreens down the street is much better. Had it not been for the drive through window I would have gone there in the first place. So, thanks for reminding me that there is no reason to go to CVS. Their prescription prices tend to be higher so I don't use their pharmacy anyway. read more

AVOID AT ALL COSTS. By far the worst pharmacy I have ever worked with. They have lost my medications, messed up prior authorization paperwork, and the customer service is so bad that it never takes less than an hour to get through the line. Also, be prepared to have the call system hang up on you three times in a row after half an hour on hold. Or to have the one person there answering phones hang up on you on purpose. read more

This is by far the absolute worst CVS Pharmacy department in America. The drive thru line is always "closed" for some unknown reason. Which doesn't really help if someone is post surgery getting a medication to help with pain. You want that customer to walk in? Wait in a line 12 people deep? That's not equitable for those who are disabled. Then when you are in line and it's your turn you Find out that your medication is on hold for no known reason. Then they will ask you to go to the drop off line.. There you will find other customers who had medications that were supposed to be ready with confirmation who are equally confused what is going on. When it's finally your turn, they just get the med ready or they start looking everywhere in the store for it?' The manager/pharmacist/unsure his title told the lady in front her medication was lost!! HOW DOES THIS HAPPEN? Then after waiting in the drop off like, medication is ready and they ask you to get back in the 12 person deep pick up line to pay for it! I refused and said absolutely not. When I paid, the screen got stuck with my personal information for everyone to see. I told them i'm not leaving until it was shut down. It took over 3 people to do so. I spent over an hour just trying to get a medication that was told it was ready to pick up. I will NEVER use a cvs again for medication. They need new management asap bc the only nice folks working there are the techs who you can just tell don't get treated right. I honestly am not even sure if the pharmacist filled my medication as he was not wearing a white coat like the other guy. Could've been the manager for all I know... Someone investigate this place pronto! read more

The worst for drive through medication pick up. Doesn't matter what time you come there always seems to be a line and it goes so slow. It's like they don't have things properly organized. 20 minute wait today to pick up dads meds. Not sure if inside line is any faster. Glad I switched to Walgreens years ago. read more

The pharmacist at this CVS have to be the most miserable, rude, unprofessional people I have ever met. They clearly hate their job and take it out on the customers. I try and be as nice as I can when I come here for my medicine but they ALWAYS have an attitude so I just give it right back to them. These pharmacists need to be fired or find a new job...they're gonna catch me on a bad day it won't end well for them I promise you that read more

I have been coming here for years and it has alway been a very busy store. Always well stocked. When using the Pharmacy I'm sure not to go from my doctor straight to the pharmacy because I'm familiar with them. This is a well used Pharmacy. If you take time to look at the workload that can be easily seen. Its crazy and I'm sure the pharmacist are doing their best to get it right. I cannot say I have been in there one time and got the feeling that they were just ignoring their job or the people that are waiting. There is always room for a little improvement. Perhaps those handling the register may need a little help with customer engagement training. I hope CVS corp. provides this. Sick folks in a line get on edge. not to say we live in a generation of me now! and then there is the language barriers. good listening skills is a must. all and all- excellent job CVS - Pickwick read more

They've truly only earned a half of this star but for the sake of structure... terrible service. The pharmacy told me to come back on 5 different days for a prescription they never ordered back in stock. Infuriating. Just go to the Walgreens down the street. read more

It's just so bad here, worse pharmacy ever..... everyone is so rude and acts like they don't want to even be there or do their job. They act like the customer works there or we're supposed to know how the job functions. They also NEVER answer the phone, or you're on hold for like 15-20 mins just for someone to answer with an attitude....I'm so sad my Walgreens Doesn't take my new insurance because they are top tier. Fast, precise, and know what they're talking about. Stuffed animals might as well be running the pharmacy they'd probably get more done. CVS when will you notice these reviews and help Centreville get a decent CVS?!?! This is most of our pharmacy's! Sad read more

There is a reason everyone gives this location 1 star or less... Takes forever to get a RX filled and good luck getting anyone to answer the phone! read more

Had the most attentive, empathetic woman (Janelle) helping make sure that my 80 y/o parent was able to get the medicine that is absolutely essential. Jumped through the hoops that insurance requires and was amazing. Turned what looked like was going to be a crisis into a very manageable situation. So grateful. read more

after waiting for an hour and 20 minutes for a prescription sent electronically they said they had other prescriptions to expedite before mine. So i decided to come back the next day, to find the same waiting situation. I don't know if the are short of staff or what the hell is happening, but first and last time to send my prescriptions here! read more

If I could give them a -5 I would. Went to get flu vaccines, with appointment. They were 25 minutes late getting to us, no reason given, not busy. Tried to ignore us. Ok not the worst thing. 2nd, the tiny room they 'provided' for the vaccines is nasty, dirty. 3rd, they wanted to close the door in time of covid and there is no ventillation into this approx 4x4 closet.... unacceptable. The technician who gave the vaccine, brought the supplies she needed into the room, then put her gloves on (no cleaning before) then proceeded to touch all the supplies in the room and her box. When asked to change her gloves before giving injection, she refused. She gave 2 injections, no cleaning between, no gloves changed between. This is not aseptic technique. This is not good. Not only that, but she was sarcastic, sardonic and generally impolite. She asked my 10 year old,who is very frightened about any injection, "sweetie, how are you doing" I answered he is shaking with fear. She then replied "I didn't ask that". and then proceeded to tell my children that they had a bad mother. She would not give her name. Unacceptable. (the assistant manager said the tech's name is Wylie) Go to Walgreens where they treat you like you are human! Another complaint. they have a minute clinic which has a sign that says immunizations. You register on line, you can't go there. There are no signs directing you where to go and the pharmacists/techs are unwilling to answer questions unless you wait in line. Called CVS headquarters where the customer service rep said that "we get a lot of complaints about that store" Why doesn't the headquarters do something about this. read more