The WORST EXAMPLE OF CUSTOMER SERVICE is here at this location. I simply asked for 2 employees to check if a particular product (bc it was opened and the only one on the shelf) is in stock, and without even asking what it is or attempt to check their inventory, one of them replies with "no maybe tomorrow" --excuse me??! I only come here when I NEED to and EVERY TIME the service sucks! Please hire some new (FRIENDLY, HELPFUL) team members. (I'd give it ZERO stars if I could) read more

Pharmacist Phillip Do gave AWESOME CUSTOMER SERVICE to me. I filled my rx at a CVS nearby and was confused about which one was which. Phillip told me that the OTHER CVS had my rx ready, but that location's pharmacy was already closed. He then did something awesome....he asked if I needed to take my medication right away!!! Yes, I needed it right away. He transferred my rx from the other CVS location to this one, and presto! I got my rx.... ALSO, I HAD A COUPON that was in the car but I was already at check out... He told me to go get it from the car so I could get the discount! Yay. I'm so happy thank you Dr. Do. read more

Horrible experience. It took twice as long to get a prescription as it did to have a dentist appointment and tooth extraction. Inept and ride people at the pharmacy. Waited 20 minutes in 1 line, sent to another 20- minute wait long to hear my insurance wouldn't cover this, i said fine Ill pat cash and was told it would be -- you guessed it--20 minutes. While waiting, their computer called me asking for my insurance info. Unbelievable. I'm finding another pharmacy asap. read more

My product wasn't put in bag and no didn't fall out in the car. I called to get the item I purchased and have the receipt and the manager on shift tells me she can't help and they would have to look for the item which makes no sense cause I'm sure it was put back on the shelves. She then told me the next manager comes in at 4 he can look up my purchase and I guess decide to give me the item. Worst cvs I've ever been to. read more

I figured this would just be another CVS.. I went to get nail stuff and half the items were missing price tags.. what the heck? I didn't know how much the items were until I got to the cashier, kind of ridiculous. read more

Okay. My wife and I are waiting in line. 12 people and it is not moving. They don't call for another cashier. Just one lone cashier. Plus, one of their bathrooms are out. This place is not managed well at all. read more

Let me start off by saying I'm not a petty person, but CVS' photo department is horrible... Everywhere. I placed an online order for a photo book as a gift from my children to my wife. The order said it would be ready in 1 hour... So after 2 1/2 hours I call to check the status. The lady informs me that there are 5 orders ahead of mine and to come in 30 minutes.... Not a problem. So 30 minutes later (3 hours in total) I pack up my daughter to make a trip across town. I'm 2 minutes away when I get a call from CVS. They wanted to let me know that their machine isn't working and/or they do not have all the materials. They tell me to call the store up the street because that's where their manager is sending people. Of course the other location doesn't have the materials to fulfill my order. So I call more stores. Guess what? None of the stores in the area has working equipment or materials to fulfill a photo book. None. Not 1 store. read more

I have come here long before and for the customer service some of them be having with most customers is exceptionally rude!!! I have had to wait in line for almost an hour with them not being organized and sticking to finishing one section to get to the other people. I mean seriously, today was the worse!! The time limit to getting your medications was always up to an hour. Today I waited 3 hours since I had another appointment to rush too since I was running late and when I come back to pick them up since I am sick and wait in line another 30 to 45 minutes and to be told my medications are still in process and to wait 5 to 10 minutes. I mean come on!! CVS has gotten worse in a matter of days!!! Now as I was in line I saw the way one of the workers was treating an older customer. I mean if they expect us to have the patience to wait in the long lines until they finished fooling around with papers when they should stick to being in the section until all customers gone to do other work, WE expect patience while we explain what we were told and have been trying to do! Anyways back to how the lady had the decency to treat the man, to raise her damn voice like seriously you lucky I did not say shit to you to roll your damn eyes at him the fuck!! AND to top it off talk shit with the customer next to him after he left! NOT EVEN A STAR DOES THIS PHARMACY DESERVE AT ALL!!! I will never return to this pharmacy again and I seriously suggest others dont either unless they want to wait a long time for them to help you out. read more

I would give this CVS a 0 star for customer service. Their phone system is always busy, and if and when you get through, it hangs up on the first ring tone. It's frustrating when you have an emergency and need a refill of your medication. In one minute, my phone showed 20 redials and still unable to get through. It's no different from the other branches. This company just suck big time. Update: after being able to get through, some woman with a Vietnamese accent told me to wait because there were two other calls in the queu. Took 35 minutes of waiting til she came back, only to tell me that their computers are broken and then just hung up. F...n A. What kind of customer service is that? didn't even apologize for the 35 minute wait. read more

CVS Pharmacy - This is how messed up their pharmacy department is. Nobody answers your call. And if you get through, you get hung up on the first ring. - Drugstores Near Me - Carson, California

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Located in the heart of Carson on Carson St. and Main St. lies this 24 hour Consumer Value Service (CVS) / Pharmacy. It's so funny how their sign says 24 hours during the day, but when it's lit up at night it states "24 ho rs". And instead of their lights saying pharmacy, at night it's lit up as "pha macy". Nice one!!!! Perks: - Open 24 hours - Has everything you need from food, make-up, clothing to baby diapers. Dirts: - LONG LONG LINES with 1 cashier at the front (I seriously had to wait 30 mins to pay - so not cool). - Bums like to hang out and beg for moola at the front. - Parking lot is vast yet narrow streets to maneuver Overall, only coming here if I really do need something. I recommend they fix the lights on their signs outside and hire more employees as cashiers. read more

Usually come here because it's conveniently located in Carson(where I usually am) and it is open 24/7. This CVS can get busy at times especially near the holidays as you may see lines of people buying boxes of beer. Also the pharmacy section of the store(which is located in the back) can get busy near flu season. The wait for your medicine varies...sometimes...zoom like that..and other times...a while...Also, the cash register in the front..sometimes there's only one person or even two..during busy times..don't quite understand that....therefore, a long line and long wait. If you are ever in the Southbay area and you need some drinks, snacks, cosmetics, or whatever and you are reading this yelp review , just stop by here. read more

CVS Pharmacy - Drugstores Near Me - Carson, California

The pharmacy was so nice! I told them I was in a hurry and they helped right away and also answered all my questions and concerns with my medicine. Thank you Sarah, you made my entire day!!!! read more

I wish if there's minus stars to give this store ,Today i get choked when I been told with a very rude way not to open a product or she gonna kicks me out of her store!! , I told her i just looking and i will buy it she said i cant do that until i pay for ot so when I asked her if they have testers she said no . and she called me laier because I said im not using it ! , so even if I open it or i make a mistake she never can talk to customer in tis rude way specially if he didn't know the policy or first time for him, I felt very offended when she said that words to me " kick you out , you shouldn't be in this store , you layer!" , I asked her for the manager she said im the manager .. which is makes me more surprised i told her that you are not professional at all you shouldn't talks to customer like that you need too choose your words or say it in a good way..you are not the one supposed to be here! , and honestly im done with all cvs Pharmcy because of this little unprofessional little bich** , I felt so bad after she treated me like trash it never happened to me in any other store noet even a big pharmacy like cvs!! If I could do more to warn anyone to be there i will i red the bad reviews seems like im not the first one or last ! read more

I go here strictly because of convenience (I live 2 blocks away). +1 Star The managers are very nice. +1 Star Great for last minute party items or kids school projects. +1 Star The lines can be horrible sometimes. Expect the weirdos past 10:00pm. read more

This review is for the pharmacy. Well I just wanted to compliment Stephanie she was very sweet lady She knows and love what she's doing. She's very accomodating. Honestly I just convinced.my.mom to go back to CVS due to her bad experience couple years ago... Thanks Stephanie.please keep up the good work! Also I love this place it is open 24/7! Very cool!! read more

Taking off one star because the pharmacy always has a long line for pick-ups in the afternoons, and there will always be a bum waiting outside for change. Place is always neat; staff are always there even going out of their way to help you find something; 24hours- very convenient! My husband accidentally left his Iphone here and it was returned to him by the cashier.... THANK GOD THERE ARE STILL HONEST PEOPLE!!! read more

Celeste has the worst customer service. You would think since I came in at 6am (to beat the traffic) would make my trip to CVS easier, BOY WAS I WRONG. I'm not going to say anymore. They definitely need better Customer Service or maybe just a CUP OF COFFEE to brighten their day. ZERO STARS FOR CELESTE read more

Rude and unprofessional rushed my exchange and questioned my presence. Don't know if he is having a bad day but he rubbed me wrong. Customer service sucks. But only him. The rest of the crew nice. read more

CVS Pharmacy - Rude and unprofessional - Drugstores Near Me - Carson, California

A horrible experience at a different CVS turned into a very nice one with this location. Thanks to Vic. After repeated issues with trying to get my wedding "Save the Date" photos from another location, CVS corporate office redirected me to this location. The photos were printed immediately and I was greeted by Vic. He was very professional and understanding of my situation. He definitely turned this experience around for me. I'll be sure to get my photos from this location for now on. read more

Terrible horrible customer service. After patiently waiting on the line, the cashier got upset w me because I wanted to exchange something. She scolded that I had to leave what I wanted to return before doing shopping. Where that rule comes from?? And what kind of customer service is that? After I pointed that out she didn't even apologize. Lucky for her I wasn't in the mood to spend more time there to talk to her manager. That never happened to me before at any CVS. read more

Tommy Pham at the pharmacy was absolutely amazing!!!! So helpful!!! I'm so pleased with my visit. He was really concerned! Thank you so much!!! read more

If I can give a no star, it'd be more appropriate! They texted me that my Rx was ready and here I am, being sent to the drop-off counter!!! These people need to get their acts together!!! read more

I do not understand why this CVS store hires employees that take us hard-working customers for granted. I hope this gets addressed in an appropriate and timely matter. I also work the retail field and I would NEVER let any of my employees talk to my customers as Melvin the manager let Noelany the cashier talk to me. This individual should have never spoken to me in the manner she was allotted to. Melvin directly said to me that I was at fault. I did nothing wrong but stick up for myself. I feel belittled and violated. This is not the first time I have been inconvenienced and embarrassed ....made to feel less than a human being because I use coupons to pay for the merchandise at this location. Just to prove my point my husband went to the store to get the corporate number and he was quickly taken back by the fact that Noelany was still talking about me and the situation that happened earlier to the same Manager Melvin in front of customers WOW CLASSY!! Noelany had also mentioned to Melvin how she disrespectfully dealt with her customers at Party City, whom she felt were giving her a hard time. She stated and physically showed Melvin the manager when the customer asked for her name she would stay silent and use her middle finger to point at her name badge as to signify FUCK YOU! Both began to laugh, Unbeknownst to them this interaction was being video recorded by my husband. This is a prime example of how management condones this horrible behavior and makes no effort to correct or improve the customer's shopping experience in that store location. Hopefully, someone in their Corporate office will finally react and address these real matters. Maybe at this point the CEO will also get involved! read more

Yeah, the customer service is pretty sad indeed. the funny thing is, it does not have to be.

If you have to drop off a prescription, I recommend you find another pharmacy, My local pharmacy closed (Short Stop Pharmacy) where you could take a prescription and walk out with it in 5 minutes but not at CVS you will be lucky to see it in a month that is if they don't lose it. I definitely will not be doing business here anymore. read more

I would definitely agree with all the negative reviews about this pharmacy. Worst pharmacy ever. I used to have my mom medications dispense by CVS Anza Torrance who provided exceptional service not until I have to relocate to Carson city and was force to transfer her prescription dispensing to CVS Carson. This pharmacy needs all staff to go on a customer service training. Sonya was worst. I greeted her hi, good morning and received no response. I ask her, is that how this pharmacy acknowledged your customers? Her response was, I'm sorry? I said your sorry I say hi, good morning and you just ignore me! She said, I didn't hear you. I said, excuse me? You didn't hear me or you intentionally ignore me? The management need to address these bad services if they want their client stay otherwise they will transfer. read more

Their photo center doesn't work . It's completely out of service. They didn't even have signs up and there weren't any workers to help me. I literally had to hunt someone down to find out what was happening. read more

Piece of crap pharmacist tommy p first one statement you stay or come back who even says that???? Then I have gone to another cvs branch target and he states I'm not in the network . Then I told him I wasn't sure which one was my network and he said I need card. Who hires this idiot who has 0 compassion for people who come from an ER!!! The end he smirked and told me to go somewhere else. I sure am I feel sorry for this man bitter and very arrogant. I told him I would hate for someone you knew went to the hospital and gets treated like this and he laughed!!!!! Idiot read more

Worse pharmacy ever the staff are not helpful like when ask them about something just to find what you need, they won't even bother to assist you where it is. My worst experience was when I was so sick and needed my medicine prescription, I called them ahead of time . i called again after one hour, and they said its ready.So I went. when I was picking it up, they said its not ready yet and wait for another one hour.I was like , are you kidding me? im sick and supposed to be resting! Very expensive over the counter medications as we read more

I've never been more offended in my life. I went to cvs today to pick up a prescription been coming here for years the lines are always long around 5 so I walked around the store window shopped a little waiting for the line to die down. While walking around for 10-15 minutes I had a female employee follow me around the whole time periodically looking at me and dusting the shelfs Nearest me. I noticed her following me figured she was doing her job no foul since I know I didn't take anything. I then went the the pharmacy picked up my perception and headed for the door once at the door the alarm went off and said something to the effect of "you have been chosen for a random inventory check please return to the cashier you checked out from" obviously it's no coincidence I was followed and then "randomly chosen for by bags to be checked" I stopped at the door looked at the women who had been following me and said what the heck. I didn't steal anything so I exited the store. read more

Horrible customer service. The old women here spend way too much time talking to each other and will ignore you when you clearly have a question. They will prioritize gossiping and talking to each other. Don't come here unless you have a lot of time to waste. read more

I love this place for 2 reasons: it's closest to home and it's 24 hours. Also add one more star because the cashiers are really nice, no matter how crazy the customers they're helping. This is the biggest CVS store I've been to and they seem to have everything I'm looking for. However, the lines are usually ridiculously long! There isn't a designated area to line up, so customers are usually confused. Anyway, patience is key here. read more

HORRIBLE! I will never give this place my business again! I have been coming to this CVS Pharmacy since it was Savon. But, within the past several years, I've noticed a decline in customer service and lack of organization from the pharmacy staff. At first I dealt with it because I've been a customer since practically birth, but recently I've had two horrible experiences (and not to mention all the little nuisances that added up) that have sealed this pharmacy's fate. They have on several occasions, taken over an hour to refill birth control. Yes, I did try refilling using their automated system...and it's just as horrible. You never get notified when your prescription is ready. You have to call to follow up on the status of your prescription. If there is a problem refilling your prescription, they do not bother to call you. You only find out if there is an issue when you call to get an update or show up to pick your prescription. AND THESE ARE JUST THE MINOR ISSUES! Here is the BIGGIE! I called to have my birth control prescription refilled. I was advised that I had no prescription refills available and that they would contact my doctor to obtain a new prescription. First of all, they kept trying to reach my old Doctor. I told them several times that this person is no longer my doctor and gave them my new doctor's info. After two days of going back and forth, I was told that my doctor was not responding to them. CVS told me to call my doctor directly and see what can be done. I called my doctor, and it turns out that my doctor did talk to someone at CVS, and that they had sent over the prescription. My doctor advised me they would send it again. I called CVS to advise them what my doctor had told me. They denied ever speaking to my doctor and receiving her faxes. Day three! I had to contact a different pharmacy. That pharmacy was able to contact my doctor and have the prescription refilled in a matter of an hour. Unfortunately, they ran out of my birth control, so they sent my prescription back to CVS. The cherry on top? Waiting for another hour at CVS for my pills. SHAME ON THEM! They should be embarrassed of their sloppy work. Another pharmacy was able to do what they couldn't in an hour. Last, but not least! I called yesterday morning to have my birth control refilled using their automated system. I requested a pick up time of 6PM. It was past 6 and I did not get a text that it was ready for pick up, so I called the pharmacy. Of course! There's a problem. I was not allowed to refill my prescription because it was too early. Maybe a phone call earlier in the day to notify me would've been nice, right?! I advised CVS that I was getting married next week and that I will be on my honeymoon. They lady said fine, no problem. Call back between 9AM and 10AM tomorrow and we will do a vacation override. I called this morning...I explained the situation to a different lady and she had the audacity to tell me, that I can't get it refilled because my honeymoon is within the country and that I can have my prescription transferred to a pharmacy in that state and pick it up there, and then have it transferred back to them. Are you kidding me?! Then she said for me to call my insurance company to obtain a vacation override. Do your job lady!!! I can't believe the lack of compassion, understanding, and customer service!!! Who wants to find a pharmacy in another state on their honeymoon and transfer their prescription twice? I do not recommend this pharmacy at all!!! read more

It's convenient because of it's location, but beware of the Que. line. The workers are never in a rush.

Great customer service very friendly staff. Always have the drinks I need open 24/7 never a long line

The pharmacist didn't offer to order my antibiotic. They were out of stock. I got the feeling she didn't feel like filling it.

4 stars for the senior cashiers especially the ladies they are extremally nice but guys OMG ther are so rude..

The pharmacy people are not approachable at all!! I called and there was this girl who answered and when we were done talking she just hung up. So rude! read more

Worst CVS pharmacy ever been too, down the street from new job, so thought could easily get transferred prescriptions. Waited in drop off line 10-minutes, then pickup line 3x as long. Staff behind counter have no sense of urgency or patient care. Slow & laziness, or some other lack of concern in the air. Not to mention isn't greatest area. read more

No one works here. Lines always long, staff always short. This location is too large to not be staffed accordingly. Don't come here expecting to run in and run out. read more