Updating my prior review - after ~3 months, I was able to get my prior issue resolved and I have to…read moregive the store manager here credit for actively working with me and my insurance to figure out the solution. Both parties pointed blame to each other, but the store manager deserves credit for stepping up to make things right.

I am flagging this pharmacy speaking as a physician. I'm a local doctor. The staff at this pharmacy…read moredo not read the instructions I send them. They are not cautious and they appear to be deliberately not allowing people to use GoodRx coupons and lying to them and ignoring my comments on the prescription. I sent that this is a "patient pay do not bill insurance situation" The chain pharmacies are ripping off the consumers as a group. But this particular pharmacy has shown themselves to be incompetent on multiple occasions and I recommend you find yourself another place to get your prescriptions.

I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

They are great for RX. Prices for other stuff in the store is higher than Target so I buy that at…read moreTarget however they do have good sales.

Stopped in to pick-up a prescription and some personal care items today. My pharmacy wait was less…read morethan 5 minutes (the line was short!), and I was able to find exactly what I needed. I only waited in the check-out line for a few minutes too, where Ebony helped ring up my items, and even added coupon discounts from my pharmacy receipt I hadn't even realized I could use! Between that and my monthly rewards credit, I paid less than $2 for my purchase. Ebony was friendly and efficient - I'll look forward to seeing her next time I visit. She made my shopping experience a breeze! 10/10 on customer service

I've never dealt with such a useless pharmacy, do your job and act professional. Every-time I come…read morefor my medication I stand in line for 15 minutes and then I'm told it's not in stock.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

This is the worst pharmacy ever. This is the only local one that offers the prescription that is…read moreneeded. They kept giving the runaround about what paperwork is needed and not. Said I can wait hours, days, or week before being proceeded. When I got there the 3 ladies working there were not attentive to the window instead asking about "what dip they are going to make and if to make dile dip instead". I navigated between urgent care and this pharmacy to get what is needed. Urgent care even called to follow up. Sherri being rude as ever stating they'll deal with it whenever they can? Doesn't seem like they have any empathy for others. I don't know if this was because I was Hispanic and very ill but this place is the most unwelcoming environment ever

I came in looking for a usb-a lighting connector that was compatible with my portable battery pack,…read morebecause the chord that came with my iphone did not work and I couldn't understand why until I did some research online, before I made my purchase. The employee was kind enough to show me different lightning connectors and since I already own an anker portable battery pack, it made sense to get just get an anker lightning connector, plus it was on sale and I got a great deal in the process - thank you! I recommend this location, no problems... I was in and out of the store in under 30 minutes despite the sales associate dealing with other customers asking him questions.

Time to downgrade this to a single star. Went over today to buy a small electronic device, waited…read morein the massive line, checked out, went home, and then....the box is totally empty! Somebody swiped the device and put back the empty box. I was out $42 for nothing. I will not shop here again. This place is a joke. It's just better to order household goods on Amazon.

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

The staff was super friendly and helpful. They quickly set up my account and even let my doctors…read moreknow about my future prescriptions.

Frank's is far above any other pharmacy I have used, and any time I have needed extra help they…read morehave given it, or taken the time to explain why they can not. Pharmacies in this state are very over regulated and our insurance companies contol a lot of our prescription medication distribution. Frank's does an expert job of maneuvering through the maze, while always giving the utmost respect to me as their customer. I also love that they have home delivery available.

Walgreens contract with Western Union, is NOT Honored by Store Personnel!…read more When there is a Problem, sending money to a relative, store personnel refuses to assist in contacting Western Union, when they have an 'Algorithim' Issue.

This place is OK not great. Gets the job done for what I need. I got my prescriptions. There wasn't…read morereally a big line and a long way.

A good enough pharmacy that I haven't bothered looking for an alternative…read more Pros: Bike racks! Pleasant employees Cons: Annoying announcements over the loud speaker Plenty of locked shelves that require an employee Unpleasant to exit the parking lot onto mission street.

Would give zero stars if I could. Waited on hold 45 minutes - see photo. No one picked up. The app…read morewas not showing that my prescription had been received, yet alone filled, so I wanted to speak to someone to confirm its status before driving to the store. Arrived at the store (having given up after 30 minutes, but I kept my status "in line" on the call just in case someone decided to pick up. When I got to the store, there was a line of frustrated customers. The rumors are true - fill your prescription anywhere else! Edited to add that when I reached the front of the line and explained that I had waited 45 minutes on hold and wondered why??, the young woman who helped me responded, "OK, can I get your phone number?" No apology, not even when I pointed out that it's a good thing I am not disabled with a real emergency. Again, no acknowledgment. At one point she rolled her eyes. Grateful this is not my regular CVS and that I have options.