Great customer service. Staff always helpful and have always worked hard to get my prescription…read morewithin the timeframe I request.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Megan was so helpful! She was the nicest pharmacist I have ever come in contact with. Very…read moreknowledgeable! Great experience!

Pharmacy is temporarily closed. Initially didn't realize it until I went to pick up my…read moreprescription seeing a closed sign in the window despite several calls to get the status of it since no notice had been received. Telephone system leads you all over the place but not once did it inform you the pharmacy was closed! It will however tell you how many people are ahead of you on the call. Absolutely disgusting and so far outside adequate service. Will go elsewhere.

This is by far the worst pharmacy in Richmond, Indiana. They claim that prescriptions are not…read morereceived even when the prescribing doctor has gotten confirmation that the pharmacy received the order. My child has both strep throat and flu. you would think this prescription would be filled in a timely fashion. It is not excusable to say it is not in their system when the doctor has proof from the pharmacy that it was, in fact, received.

I've been here three times over the years, and the same sorry workers appear to be present. I went…read moreto get two rolls of toilet paper which were clearly marked up for 4 rolls for $5.00 and every line at the checkout the staff member had to be on the phone to figure out how to price things. So I go to the little self check out and it rings the item up at $6.89 and that's after I put my customer code in. I press the I need help button that springs the five staff members at the service counter to laugh and talk more, two staff members to walk fast away from me and as I left the items at the register to walk out there were three standing at the door chuckling. Honestly, who does anything here?

Since my car takes diesel fuel, I often circle the pumps a couple of times looking for *the* diesel…read morepump. Occasionally, I find two on two separate aisles. More often, I leave without finding a pump because they've hidden it behind the store. Having been at the Meijer store, I decided to fuel up at their filling station since the diesel fuel was under $4.00--$3.999. That's not bad compared to $4.179 to $4.299 that I've seen recently, while the price of gasoline is much (30-60 cents) lower. I went into the store with cash to pre-pay. The person at the register gave me a blank stare and eventually, asked me why I was there. I went back to the pump, after paying and found that the pump handle had fuel all over it and couldn't get it to work. I'm an idiot, right? I figured there was something wrong since there was fuel on the handle. I walked back into the store. "That's diesel?" "Yes." "You need to press the red button." "Thanks." I envisioned a big red emergency button but it was this tiny thing that my thumb would cover and it was situated by the price display. It worked! Having finished and went back to Mr. Blank Stare and got my change. My hand still smells like fuel, but the tank is full and I know better now. I didn't look at the prices for drinks and whatever else. The interior seemed to have plenty, not unlike Speedway. Meijer does have one special item that is difficult to find around here: E85 fuel.

I'm glad to see this Walmart along with other retail stores near by are taking all precautions for…read morepublic safety with the Covid 19 virus. The store has made one way entry and leaving at the store and appear to be doing all they can to keep us and theirselves safe. However, I didn't see any staff cleaning the cart handles at the store and some of the staff working did not have masks on. The poor cashiers still don't have plastic screens up. I did observe the manager jump in when lines appeared to get extra people waiting and open a register to relieve lines. The shelves were stocked and they had toilet paper. Well done. I feel that management at the store and the staff are doing all they can with what they have.

In line at drive thru just now. I drove up at 5:59 to pick up script. As I drive up - they put up…read moreboard to say they're closed, it's not 6 o'clock yet! You see me driving up! Why are you putting up the board? So rude! So upset. They're not open again until Monday. It's Friday. I need the antibiotics today! Extremely upsetting.

This store has been my first choice for everything, when wanting to avoid the crowd…read more Today I called and went to the store to get children's Tylenol. I explained that my two kids had just had surgery, that I would like to pick it up and pay at the pharmacy drive thru. They hung up on me, the store person that I was able to speak with just kept transferring me to pharmacy. After 30 mins of trying to reach this store with my request I called Walgreens, once that I explained that the kids just left surgery the pharmacy said come to the drive thru. Got their medicine OTC ITEMS PAID AND LEFT. CVS JUST LOST A LIFE LONG CUSTOMER.

I love this pharmacy. They always go over and above to help me out. I always try and go here for my…read moreRx.

Convenient, Courteous and reasonably priced. Usually able to get in and out pretty quickly. This is…read morethe only pharmacy that I use.

The staff is rude. My medicine is always "on hold" after days and weeks. If I ask them to look into…read moreit, it is magically ready. Same thing happens with my boyfriend. I went in today to get medicine that I still haven't had for a week, and the lady says, "Well, your doctor doesn't work here," when I mentioned that I verified with my doctor that they approved and sent it over. Unprofessional, unnecessary, and unwelcoming.

Personally thinking of starting to drive the 20 minutes to the second closest CVS (even though this…read moreone is a 1 minute walk from me) or anywhere else for my prescriptions. The customer service is horrendous. I understand the volume at which they are helping customers, filling scripts, etc. but that is no excuse to treat your customers poorly - you can still be a nice human while you are stressed and busy. You can genuinely get kinder and quicker service at any college bar here on a bust Friday night. Every time I go in here I leave frustrated after waiting 45 minutes for my script that has been ready for over a day. This past time, they had it sitting in the counter right in front of me for 10-15 minutes before someone came and helped me. The main pharmacist was also very rude to the employees and during my long wait, I heard her yell at the employees. I also do not appreciate when the woman helping me was asking me about my personal prescriptions by shouting from way back in the aisles. I don't exactly want everyone in the whole store to know my personal business. They seriously need to figure it out here.