Where do I begin? For starters, I will never visit this location again. The young African American…read morefemale pharmacy technician who removed her name tag and refused to provide her name was the most unprofessional representative I have ever encountered.
As I walked to the front counter, I noticed that the pharmacist and technician were engaged in a conversation amongst themselves. I waited patiently but was never acknowledged. After they finished, the pharmacist continued her job duties and so did the technician (while continuing to listen to music in her airpod). I literally had to ask for someone to walk over to assist. I urge you to pull your camera footage. You will see that what I'm telling did in fact happen.
Next, the black female technician walks over, sighing deeply, "How can I help you?" I stated that I needed a prescription refilled. She took my paper and walked over to her computer, walked back and stated unpleasantly, "We don't have it, sorry." So, I then asked her to check other locations. She at first LIED and stated she couldn't but then lucky for her she remembered that her system can indeed check other locations. She of course tells me that another location had it but based on her unpleasant and rude disposition, I am having a hard time believing she went out her way to go above and beyond for a customer.
Lastly, I had to remind her that I had another prescription to pick up. She deeply sighs again, walks down to a different terminal and stated, "You can come down here."... RUDE!!!
I spoke with the manager and asked her to please have a conversation with BOTH individual's working in the pharmacy for their lack of professionalism.
When I asked the manager and the technician to provide their names, they immediately declined. Why? Because she's guilty for being extremely rude to a customer. I will never visit this location again and I have contacted corporate for follow up.
Maybe the representatives will learn to treat ALL customers with respect. We can only hope!