I need to cancel an erroneous order at the pharmacy. There is literally no way to speak to a human with their phone system. They keep asking me for a registered phone number. How can anyone even ask a question? This is absolutely insane. read more

CVS just keeps getting worse over time. They have recently instituted a new, absolutely useless, phone system where it is literally impossible to speak with anyone at the pharmacy. Instead, after going through endless voice menus, callers are asked to leave a voice message and that "someone will try to call back in an hour." That's NONSENSE! I had to go to the doctor this morning because I'm sick and he prescribed two medications. As both the doctor and the pharmacy are a considerable distance from home, and the weather is miserable (it's SNOWING), I wanted to make sure my prescriptions were ready. Well . . . that was impossible due to CVS' gross lack of "customer service." I called and could only get through to their voicemail. NONSENSE! When I arrived, they had not received the prescription so they called my doctor and now the pharmacy is "closed for lunch." So, as it's SNOWING and it will take me a long time to go home and return again, I'm stuck waiting here feeling terrible. The clowns who have subjected customers to their pathetic and completely useless phone system should be fired. read more

Please note that if you're not white or Middle Eastern, you'll probably receive terrible service here. The manager, Habib, treated me like a criminal because their self-checkout machine spazzed and tried to make me pay for an item that was free thanks to a CVS coupon. I explained to him at self-checkout and he clearly thought I was stealing; took my items up to a register and rang them up - despite a damn receipt already having printed from self-checkout with a ZERO balance. Then, I told him I wanted separate transactions because I was purchasing something for my friend who was in the car and he told me I couldn't have two cards. Didn't let me explain, took the coupon receipt I had, write the customer service number on it and wouldn't let me make the purchase for her. Meanwhile, white people got smiles, greetings, etc. The same can be said of The pharmacy. Every time I have arrived at the pharmacy, I am asked to wait for more than 15 minutes. Case in point: I arrive for my Covid vaccine three weeks ago. I'm asked to wait by the person in the pharmacy for more than 20 minutes. By the time she finally came around, the person with the next appointment slot, which by the way was a member of one of the aforementioned groups, was there for their vaccine, and she came right out and proceeded to administer both of them together. She also didn't make me wait for the 15 minutes post vaccine.Today, when I came in for my second dose, I was again asked to wait and did so for 15 minutes before the pharmacist came over and administered my shot. There were three people there. He couldn't come over for 10 seconds? The store is ridiculous, but I guess I shouldn't expect much more from this area. read more

Pharmacy "close" due to "emergeny" Unreliable and illiterate. Yikes See photo. Not there when you need them. read more

CVS Pharmacy - Closed sign - Pharmacy Near Me - Bernardsville, New Jersey

I have never been here and not had them screw up something in the Pharmacy. Sometimes it's a generic I'm allergic to that I've put in my profile more times that I can count. Sometimes they forget to run it through insurance. Complete crap show here. Avoid at all costs. read more

This pharmacy had me crying- literally. A group of friends and me came into the CVS as innocent customers looking to buy candy and snacks. A mean worker came over and threatened to kick us out of the store. He than proceeded to follow us around the store. On top of that, he pressured me to buy stuff i didn't want to buy. THAN, the lipgloss was organized terribly and I got a poop shade of red when i should've in fact gotten a baby pink. All in all, I won't be returning. read more

A group of friends and I walked into CvS looking to purchase a couple things, however, less than a minute later, a worker tried to force us out for not buying anything. We truthfully explained that we were searching for stuff to buy. We all split up, searching for stuff, and he kept following us like hawk for aisles and aisles. He constantly told us to leave but we were still searching for normal things like candy and cosmetics. If you're a teen and see a middle aged bald man in there I suggest leaving. read more

This only pertains to photographs .... I would not recommend getting photos printed here - or this may pertain to all CVS stores. The photo paper they print on is of such low quality that photos don't even look nice, let alone rich. Very disappointed!! read more

I'll start by saying I don't know the employee's name or ID # and so I'll refer to her by her characteristics. When I went to the pharmacy counter to check out I was told by this older (white/blonde-haired) woman (with an accent) that unless I was picking up an Rx I could not check out items from the front store and that I had to go to the front counter. There was no one online for the pharmacy and, as I stood there alone I again asked her why she couldn't help me out and check me out and she said 'you can only check out here if you are picking up an Rx. You have to go to the front counter to check out!' If that's what she thinks is customer service, she's an idiot! So, I went to the front counter and, big surprise, there was no one there! I waited 30 seconds and when no one came to the counter I called out...'Can anyone help me at the front counter?' A minute later I again called out but in a louder voice. One customer leaving the store said I should just walk out with the items. A 2nd customer also leaving laughingly said...'You have to call them to come to help you check out!? I can whistle really loud....and so after I whisted, I shouted out.....'CAN SOMEONE HELP ME AT THE FRONT DESK'? At that point, the same woman at the pharmacy got on the intercom and announced a request for someone to come forward. Finally, a very young nice man did and checked me out. I thanked him..... but had to write this note. That woman's service sucks! I experienced her before and had the same impression then.....and she hasn't changed! Please note that there is a really nice guy (a manager I think) who is always very helpful but unfortunately, he wasn't there....and no one has learned from his nice ways. read more

I was in need of a passport photo. Was not helped for 20 min as they were understaffed. The employee was rude, took a picture, and I left the store with my passport photos. Once I completed my passport application, they told me the photos were no good as my shoulders were whited out and the image quality was poor. This is supposed to be a guaranteed service that wasted two hours of my time for a simple photo. read more

People write reviews for a CVS? It's a CVS, it has everything you expect from CVS... such as Connivence Value & Service. Plus really long receipts. read more

I was so disgusted to witness an older customer being disrespected by both the pharmacist & staff member at this CVS pharmacy. She was obviously confused & concerned about a prescription for her ailing husband. She's out in the middle of COVID & obviously upset about her husband's health. They spoke to her as though she was a piece of trash. The "white male" pharmacist knew he was out of line & unprofessional because when he saw me staring at him he tried to cover up for his inappropriate & cruel behavior. Why the hell do people go into or stay in these fields if they are so darn miserable? I REFUSE to ever have another prescription filled in that pharmacy. There is a Walgreens that is close by so no issue for me. The store is clean & organized. The staff is always friendly & helpful. The pharmacist & staff are always respectful & courteous & professional. I would drive wherever I needed just to never enter that CVS store again. Overall the entire CVS store is a mess & severely mismanaged. I don't understand how a group of people can be so incompetent at their jobs. They should all be ashamed of themselves .... read more

Had a bad experience with the pharmacy manager, who was just not helpful. Will not be filling prescriptions here. No problems at Walgreens (formerly Rite Aid) right down the street. read more

P.S. Just called the Rite Aid (Walgreens) down the block. Voicemail got me right through to the pharmacy. Great guy picked up and helped take all my information so that all my Rx's are being transferred over from CVS. And they're open longer hours than CVS also! ++++++ This branch has serious problems. I just moved to the neighborhood and wanted to transfer my Rx's to the B'ville store. When I called in to transfer an Rx over I got to speak with a very lethargic woman who wasn't very helpful at all. Today, I received a notice from my (prior) CVS branch that another Rx was ready to pick up. So when I called the B'ville CVS their voicemail walked me through "speak to a pharmacist"....and then nothing. I tried several times! Dead air! Then I called back and tried to speak to the front register....same thing.....nothing. Now, after trying again, I'm on hold..... Clearly, they are having problems. Yet its hard to believe that no one has done something to fix the system....OR get the staff to pick up the phone. Although I used CVS in Montclair for decades, this Bernardsville branch is about to lose a new customer! Walgreens is right down the block! read more

What happened after the switch from RiteAid? I have never encountered anything like this after a transition. Always waiting, lines of no less than 3 people and one person working as the pharmacist pretends not to see anyone. Yikes. Guessing it's time to go mail order or somewhere else. Beware this place. read more

When this CVS first opened they had their "A" team come in to introduce the chain to the area. They were friendly and accommodating. Since then, the pharmacy has turned over and present staff (pharmacy) is unprofessional and disrespectful to customers. I would not recommend under any circumstances. A new Walgreens, one block away, will give you a clean store and superior pharmacy service. read more

This place is a hot mess. Nothing in stock, dirty shelves, poor service. I suggest you find someone that knows how to run a store and hire an engaging staff. read more

Could not be more helpful and friendly. Remember my name, genuinely care about the patients they provide medications for, always have a sense of urgency and the customer service is beyond any pharmacy I have ever experienced. The pharmacist gave me his cell phone number so I could text him photos of my moms insurance so he could submit it so I wouldn't need to wait when I came in. Better than any other chain or small local pharmacy. read more

If zero stars were possible, that's what I would give. Every refill over the last year has been messed up. Each time they blame something else...me, the doctor, system error...never once do they apologize for constant mistakes and wasting my time driving back and forth trying to get simple refills. read more

This morning the Pharmacy gave a flu shot and the woman was very careless - she seemed to jam the needle in my wife's arm to hurt her. Would not recommend this pharmacy, whatever issue she has at home she should not take it with her to work. We are going to switch are pharmacy needs to RiteAid. read more