I went to this CVS over the weekend wearing my mask and gloves. I was looking for a cart but there were no carts available but found a basket. My basket filled quickly and started to get heavy. Since there was no carts available, I got a 2nd basket and I asked a lady standing by the entrance named Monica if I could leave my basket right there next to her or hold my basket behind the register until I was done getting all the items I needed. She said no. She said I had to put all the items in my basket back and if I left my basket there near her, she would put everything back. She also said they would not hold the items I wanted to purchase. She was EXTREMELY rude. I was frustrated. Another CVS employee saw what was happening and stepped in and said she would hold my basket behind the register until I was done shopping. I told her thank you and continued shopping and putting items in my 2nd basket. I was probably in the store approximately 30 minutes total more or less and was almost done shopping. Monica was walking up and down the isles and when she saw me she stopped and asked me if I was almost done shopping. I told her yes but asked her why she was asking me. She said (in a very rude tone) that they were putting a time limit for shoppers and that I needed to hurry up and finish shopping so other shoppers waiting outside could come in. (when I went in the store there was no line, but apparently there was a line that had formed while I was shopping since they limit how many people can be in the store at once). I told her that I am a customer too and she should not be rushing me and I was almost done shopping but she had no right to rush me and I was going to take the time I needed and the customers outside had to wait. She insisted I finish my shopping. I was so mad I was going to leave everything behind but decided to get in line and buy everything I needed. I told her before I left that when I came in, I read the signs on the door and no where does it says that there is a time limit on shopping. I also told her that it was hard to do my shopping since there were no carts. I told her she was very rude and I would call corporate to complain. This was my worst shopping experience at CVS and I normally come to this location and was shocked because everyone there is usually nice. Monica has a HORRIBLE attitude and offers bad customer service. She had no right talking to me in the tone she used rushing me out of the store and telling me she couldn't keep my 1st basket until I was done. After this experience, I'm considering going to another CVS location from now on or maybe canceling my $5 a month care pass subscription and start going to another drug store from now on. I have always LOVED CVS and this location and would talk highly about CVS to friends and family...this experience has left a sour taste in my mouth. Management, you need to talk to Monica and have her work on her customer service skills and her attitude. I forgot the gentlemen's name, but there is an older latino middle age guy and he's very nice and offers exceptional customer service you should promote this guy or give him a raise. Monica could learn some customer service skills from this guy. Also, I think this "time limit" she mentioned was a bogus rule she created and bullshit! "IF" its true there is a time limit on shopping during this COVID-19 crisis, then you guys need to post signs saying that outside the door and remind shoppers over the intercom and tell people verbally as they come in the store that there is a time limit on shopping. Also, you guys need to get more carts and baskets. OR at least those carts with long handles you can pull on with wheels. read more

Really bad service all 3 marias are really rude...in the pharmacy..tired of coming here..im going take my business to the medicine cabinet...heard good things about them..peace out cvs! read more

The pharmacy here could be very chaotic depending on who's working there the day you decide to go. The times I have gone, the pharmacy staff have always attended everyone as fast as they can. They always try to be efficient, while still giving good customer service. There is a staff member in the front, Michael, who goes out of his way to help customers. If he sees the lines are too long, he will open up without being told to do so. He has great customer service & definitely makes the whole process of getting out of there faster. He works very quickly & efficiently. They need more workers like him that's for sure :) read more

Horrible!!! Every time anytime I gone to drop off or pick up my prescription, there's like 10 people in line with ONE clerk to help everyone..bring a chair cause you gonna be in line for at least 45 minutes read more

Came in for two boxes of hair dye and left empty handed. Supposedly my card wasn't going through when there was no reason for it not to. Didn't have my phone at the time so I had to go home. Got home and had the email with my coupons and also the transaction on my bank. Made a trip back showed all the proof and the cashier that helped me acted like if I was trying to rob hair dye lol had to wait for management to be like "welp" idk what happened... here you go after 10-15 min of waiting read more

This has been my pharmacy for many years, I've never had a problem. Lines are the biggest issue but that depends on the time you're there. Granted that can be tricky with busy schedules but my wife and I have had far worse experiences elsewhere. Customer service has never been an issue, and my prescriptions have always been filled quickly. It helps to have the app and provide your phone number so as to receive text alerts when your items are ready for pick up. I understand the frustration with the lines and I've waited for a long time as well but the convenience of a 24 hr pharmacy isn't common. read more

Every time I need to pick up photos the staff act like it's such an inconvenience. Even if they see you standing by the photo pick up location. They act like they don't see you and walk the other way. Take your print needs elsewhere. read more

This the worst place to get your prescription refill I went today 3 times and the line all the way to the end of store like 50 persons in line only one person helping that's horrible read more

As soon as you wait the 34 mins to get through to a representative, you get the rude a** worker on the phone talking with attitude and hanging up the phone in your face. Oh how I was wish 0 stars was an option. read more

No matter how long the line, no matter what time of day, it seems like there are only 2 staff working at the pharmacy, only one on the register. What is the point of being open 24 hrs if you're running it like it's 4am all day? read more

The line is horrific and understaffed...here at cvs in the city of bell .i was already waiting 5 hours at the hospital and now some more waiting... I don't want to post the picture of the line and 2 working and one is about to leave off for the night. Yikesssss read more

These people must think it is a great thing to make you wait in line as long as possible. CVS needs to fire everyone at the pharmacy! They are obviously getting paid by the hour, not the number of people they help. Furthermore, they DO DANGEROUS things. They tell you "sign here" as they hand you your meds. You think you are signing for them, but what you are signing is a decline to speak to the pharmacist. What if you are on other meds? The decline is in English and their customers are mainly Non_English speakers. Why would you endanger the lives of your customers? They should ask if you want to speak with the pharmacist, NOT Command you to sign without knowing what you are signing. read more

This place is the WORSE!!!!!!!!! I don't understand why the workers in the pharmacy area are so stupid. They don't know anything related to medicine. Now I understand why the lines are so long. All these people need to be fired and they need to hire people who knows what they are doing! Unbelievable at how much knowledge they lack!!!!!! I've never felt the need to say something negative about a company but I feel that it's important for people to know. They don't care about customer service and they don't care how long you've been waiting in that horrible line. CVS Pharmacy in Bell, CA is the WORST PLACE EVER!!!! read more

Every time I come in to the pharmacist department I always get an extremely bad attitude!!! What gets me more mad is that they seem to treat the elderly even worse!! Some of the pharmacist look really tacky and ghetto well at least one of the girl does! They never make eye contact with the customers and the are not approachable. Cashiers in the front always seem to smile and are more friendly than the pharmacist! C read more

There pharmacy is so bad!!!! You literally have to wait in line for more then 20 minutes to either drop of or pick up and they only have one person doing both rare when they have 2 they really need to get it together people are not here to shop happy we're here cuz we're sick and need our medicine!! read more

The only reason why I come to this CVS is because of convenience. They are pretty organized but their customer service is not the greatest and they are short handed. Every time I come here I am always prepared to wait in line for at least more than 20mins, it's as if though they make you wait on purpose. read more

I love their new curbside express service very convenient and fast! I know its pricey but I have been going here for years and I always use their coupons and I also have a good eye for their specials. read more

If I could I would give ZERO stars!!! This is the WORST PHARM in the WORLD!!!! They constantly have a line from here to the moon and it's always when ONE certain guy is working! The only time this place is actually functioning is when the people who have worked here a long time are working and they only work in the am! Also, I have stood in line and heard nothing but horror stories about people getting the wrong medicine or medicine that belonged to someone else. My main problem here is, they constantly say they didn't receive the orders from your doctor, they lose refills and every now and then they say they don't have my insurance info and I've been coming here 20 yrs! Also, ALL the PHARMACISTS here are RUDE as heck and never know anything. They're famous for "I don't know." And whenever they get mad at you for calling them out they tell you to find yourself another pharmacy and calling the corporate office a million times does t help either because they say it's their right since they are "licensed." I wonder if the hospital I work at would say the same if a family complained.... HA! Not in a million years! Just because you are licensed DOES NOT mean you know what you are doing!! They need NEW WORKERS! read more

CVS Pharmacy - This is what the line looks like 24/7. It's almost 10pm - Drugstores Near Me - Bell, California

The wait here is horrible there's always long line's especially on weekends won't recommend shopping here on weekends I usually go during the week instead read more

Worst pharmacy to go too. Very rude when they are helping you. Especially Cecilia the most rudest cashier here. Caught her roll her eyes twice at me. I am very unhappy with my visit at this pharmacy. read more

Every time I have to stop by and get something the line for checkout is about 12 people in front of me and 10 people behind me. Don't shop here unless you have an hour extra to stand in line.. read more

I called to get pricing on medicine and after being placed on hold for 15 min I got a rude woman on the phone. I wasn't sure on how to read the label of the prescription and instead of making suggestions on what to look for she was just rude and raised her voice over the phone. Definitely not purchasing it here! Very rude. read more

Possibly the worst servicing CVS and likely the worse over all pharmacy ever.... The staff are overworked and unwilling to help. The line to drop off a prescription is only shorter than the line to pick up your medicine. Which averages 40-50 minute on each. The person checking you in is the worse, she has to check your Rx, run your insurance, call to confirm and then maybe tell you to pick it up in an hour, but don't leave... Start making line on the pick up line because it's usually that long but if you get lucky and get to the counter before then and your Rx is not ready you will have to make line again. It's ridiculous, the worse customer service ever!!! read more

Sunday night, 2 registers open! Extremely long lines! Thank goodness I was getting medication, I thought, I can pay at the pharmacy! I waited behind 3 people better than the long lines at the front. Only to get to the front and to told, unless I'm picking up medication, she can't ring me up at the pharmacy!!!! What kind of a policy is that?!?!?! I had to go back to wait in the long lines at the front! When you have lines 2 lines with more than 5 people waiting, I think it would be wise to keep customers happy and open up more registers! read more

The store is fine good customer service but in the pharmacy department is horrible very long lines to drop off or pick up they took forever with one customer also there's only one person for drop off this is my second time in this week and is the same thing some people have left the line the pharmacist takes forever to help people this store should have more people to work it seems like they don't care how much they take to help people. Very disappointed read more

Pharmacy is hugely under staffed for number of clients... Wait in line is at minimum a 1/2 hour, and on a week day morning it is more than an hour! read more

This cvs stinks, they leave you on hold for over 10 minutes. If I could walk in the store to talk I would. Super expensive. Do not shop here. They should have left it a sav-on. They knew how to treat their customers read more

Worst worst wait ever !!! Over half an hour on the phone !! Wtf seriously am so mad I called over 5 times and I gone twice and the wait line is crazy long ! Am sure they can hire more techs that's what they need to do. And most the staff is rude lucky I finally had one polite decent lady help me she was so helpful so for her I would say yes but other then that the worst place to pick up medicine unless it's past 10pm I totally understand . read more

Apparently I work for this particular CVS and I didn't even know it *sarcasm* I've never had a problem with this CVS before. Yeah the lines tend to run a little long but nothing too extreme. The customer service is moderate depending on the day and time. The reason I gave it a single star is because they can't do their job correctly. Better yet thay can't even finish their job. Gabby and Francisca this yelp review is for both of you. Gabby sent me out to get a cart and Francisca sent me to bring it back. Yeah it doesn't seem much but if you're doing your job, do it right. I had three heavy boxes that I needed to take out to my car. I asked if they had any carts that I could use. Gabby pointed outside and said you can use that one. Was it my job to go fetch the cart? No! Could I get the cart? Yes! but who's on the clock. You are! I'm a customer not you, or your coworker, or your boss. It is not my job to go out to the parking lot to fetch a cart, to take it back outside and load my car, and then bring the cart right back inside CVS so you don't have to do your job again. I've worked in customer service, I know how this works. If you can't do/finish your job, you call for help. You could have asked your coworker (a guy) that was standing right next to you a minute ago. When Gabby told me to get the cart I was mad. I got back in line and when it was my turn to pay (again I might add after getting the cart) Francisca helped me out. Just as I finished paying Francisca told my to bring the cart back inside. At this poing I was out raged and shocked. The only reason I returned the cart was because I didn't want what happened to me to happen to somebody else. When I worked in customer service I did everything in my power to make sure I was doing my job 100%. I needed to be sure that the customer was happy. Here's what I would have done, I would have called out a coworker and asked them to bring the cart or if they couldn't bring a cart then help carry the items out to the car. The CVS staff needs to work on how to communicate with the customer. Instead of bossing me around you could have asked if it was okay to wait for someone to help me or if I didn't want to wait If I could get the cart. 'TADA' thats all it takes. Food 4 Less, Walgreens, and Rite-Aid know how to keep a customer happy. You should take a page or two out of their handbook Word of Advice The customer is always right! read more

Horrible horrible customer service at this location. Always have issues with them all the time. All the time. The pharmacy section is the worst nobody knows what to do. I hate going there. read more

I'm a true duke in this place... I'm here five days out of the week.. super close to my job and also supplying when I need my snacks... The cashier always get me quick to ring up in time I don't have to wait in line ^_^... read more

I just left there from picking up my sons medication from the pharmacy and this pharmacy or their staff one in particular is by far the worst I've ever came across. Her name is Selina Vasquez that is what her tag said and she is so incredibly rude, not only that but she she gives out wrong information before even verifying any of it. Right from the beginning her face and attitude was as if she had a huge barbed stick up her ass, I mean why work in customer care specially in health care if you have absolutely no interest in treating someone that is ill with dignity and respect. I tried to explain to her that the insurance number had changed i was not even done talking when she interrupted by saying that's impossible then she's like well none of this medication will be covered then i told her that's not possible. After all of that negativity my insurance number had changed and my out of pocket cost was $0. read more

Horrible long lines and waiting time. Cashier don't bother to move any quicker than a snail.

I only go here because of convenience, but if there was another down the street I'd probably go there instead. This one always seems busy and there's only two lines and the cashiers are slow. If you a couple of items expect to wait. They really need to improve their speed of service, then I'd consider raising the grade. read more

Yeah I would agree with the two reviewers below. Their service needs to improve big time. Sometimes, I do get bad faces from the people and I think for a big chain like this, they should obviously do way better. In any way, I have to say that I usually go there because it is close by to where I live and if I need something quick, then I go there and get it. They do have liquor at cheap prices and that is what I think is popular there since their lines are crowded on Saturday nights. read more

I've never had a bad experience here. It's true, sometimes there are long lines, but it doesn't bother me, it's not like I'm standing there for an hr! The cashiers are always greeting people so that's nice. The only small complaint I have would be the photo service. Something is always wrong and you constantly need help from a worker, but it's not something that will ruin your day. read more

Steven the pharmacist was amazing!!! I went there for a severe cold. He stopped what he was doing and began to explain to me what kind of medicine I should take. He pointed out Claritin. I told him isn't that for allergies only? He then began to explain to me the structure of the human nose and how it was connected to your throat. Overall service was great! No line. He asked me if I needed help without me asking him. Great man! Keep doing what you do!!! :) read more

CVS Pharmacy - Having a cold? No need to ask questions! Buy this! - Drugstores Near Me - Bell, California

The manager Ronald needs some training on how to polite, he carries his outside problems to work.. his attitude is not appropriate to be working in retail.. won't be shopping at this location anymore read more

The man working at the pharmacy does a great job and helps out his client's one by one the reason why they might have bad reviews is because people are very impatient although it is one pharmacy open 24 hrs people don't seem to understand that it is the only pharmacy open late at night and not only are they open late but there is only one man doing all the job by himself he is helping each client calmly but is being attentive . People these days are just very rude and selfish on that matter. The poor man is the only man staying up late all night to help out each client with there prescription and he is always smiling that's the best part about him. But while people are being impatient waiting In line they decide to write a bad review about this place simply because they can't fuckin wait! I bet they will then feel stupid once they decide to close this pharmacy based on the stupid selfish reviews other people decide to post . What are they gunna do then. What's funny is that they give the poor man a hard time complaining about the wait but still decide to show there face. I Am writing this review because i was very pleased and satisfied by the way the man helped me and my husband out although we arrived when there was two people working we got to wait for my husband's priscription when the other worker left and still it was great to be helped by the man that's been helpful and always smiling he deserved two thumbs up for the great work. read more

They made me wait for ever just to drop off a prescription. The pharmacist was taking half an hour with each customer at the drop off line. If you think that you are just going to pass by quickly to drop off a prescription you best make plans to be there for at least an hour. read more