This location added a kiosk for pharmacy pick up. I used it and it was pretty convenient. Pick up was fast this time. In the past I had multiple visits with long wait time so it depends on day and staffing. read more

CVS Pharmacy - New pharmacy kiosk for pick up - Drugstores Near Me - ALEXANDRIA, Virginia

This location is in a small strip mall. There is plenty of parking. The store has typical "CVS" merchandise. I don't go out of my way to visit but if I'm in the area, I can use CVS bucks. read more

Lol where are the people? Minimal service. Minimal items. What's going on ? Took forever to get my medicine

Their drive thru pharmacy with the QR code check-in system is Convenience personified. Well done, CVS !

So this happens to be a very clean store. It's not in my hometown, but it is in my daughter's hometown and I have visited frequently . The only downside I would have is the night manager who happens to be extremely rude . read more

Yes, they had the over counter item I needed, but man, their customer service is absent. For years, there's only been a self check out option at all the CVSes that I've gone to - which is a sore annoying thorn for me - but this one, I walk up to the self check out and a woman is glued to a video on her phone with an entertained smile on her face. No acknowledge to me or a care for customer service. Nothing. In fact, she moved further away just so she could keep watching her phone. To boot, she was at least in her 40s. Ugh. Then when I check out with a cough syrup, the "self check out machine" flags me for an age restricted item, which prompted a different woman, out of the blue, to walk up and "clear" my machine without a hello or a let me see your ID or a how are you. Nothing. She literally said nothing to me as she walked up to clear my age restricted item. She didn't even enter my birthday or tell me to enter it myself. WTF. The customer service of CVS has been shit for a long time and every time I come to one, I wonder why do I come here. This experience has prompted me, from here on out, to go out of my way to another option. Farewell CVS. read more

This is one of the worst CVS you could get your medicine sent to. They are extremely understaffed and frequently make errors. I have gotten scripts called in twice and they did not file them correctly. Avoid this location if possible. read more

Deceptive pharmacy practices. They advertise free vaccines, then tell you about insurance limitations and costs when you get there. I mean, we all know pharmaceutical companies and so called medical professionals work together to make money, but this is ridiculous. read more

They never answer the phone. It's 12:45 am, so not busy time and really need to speak to the pharmacy. And Why they have a drive thru and never used it because it's always closed. Due to my pain not all the time i can walk and stand. read more

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Transferred here last year after my old CVS closed - since then I've had multiple good experiences with the head pharmacist. She's been really helpful navigating prescription cost issues; when I messaged the store about a rx refill/switch issue, she called me quickly and talked it out, and was really helpful in advising me. (It's crazy how much slightly different dosage formulations can have huge price consequences.) She's also given me a few shots over the last year and each time I've been struck by her demeanor; not sure how else to say it, but she has a quiet, focused kindness while providing health care. I get the sense it's a high-volume location and there's quite a bit of stress on the employees -- and I -really- get the sense all the pharmacy staff have 'been through the wars' with rude and demanding customers, especially the last few years, but every pharmacy interaction I've had has been pleasant and helpful. read more

The pharmacy gets worse and worse every year and more unorganized and crappy! They are clearly understaffed! There is no good time to pickup medication! Very little staff and the place is a dump! I loathe getting medication here, and recently stopped getting meds here. Which sucks because they are the only 24hr pharmacy. I have been coming here 20 plus years. read more

The pharmacist at this location hung up on me twice, while in the middle of asking questions. My doctors office then called her and she hung up on my doctor! The lead pharmacist is rude, unhelpful, and just generally an awful person to deal with. She should not interact with customers. read more

I went to CVS this evening and purchased about $140 in various items throughout the entire store. I was followed around by 4 individuals. A female at the pharmacy asked if I needed help although I was no where near the line and appeared to have been instructed to come over from the opposite end of the pharmacy to check on my family and I. The manager and one of the cashiers appeared to be texting back and forth about us. Another employee came over to our cart viewing the items within. A male asked if wanted to buy perfume behind the case that I was not looking at or inquiring about. A female cashier firmly told me that she noticed that I had been there a long time and if I was waiting on the Pharmacy or needed help because I am taking way too long. I simply asked if she was timing me and with that I checked out as she watched me checking out instead of politely offering to assit me at the register. I admit I was there an awfully long time, 2 hrs to be exact but that does not excuse being harrassed and employees timing you when you read labels of items that you are actually buying. CVS staff when you see families with anyone who is disabled in their group a bit of sensitivity goes a long way but that also is of no concern. read more

As far as CVS's go, this one has been good to me. My prescriptions are ready quickly and if they aren't ready when you arrive they move quickly to get them filled. The store part is stocked and organized. read more

I almost died waiting 99 mins for asthma medicine they couldn't fill as they didn't transfer the right meds over and then asked me if I could call the doctor at 9 pm at night! After they told me to wait for 15 mins that turned into almost 2 hours. read more

I would give them zero stars if I could. Gave me a super hard time about transferring a prescription from a different CVS after speaking with 3 different people. Then I had to call the other pharmacy to do it because they were "too backed up" at this location. Then, once the other CVS transferred it they were out of stock for the next 5 days of the medication. It is not worth the stress to come here. read more

Yeaaaa so this CVS is pretty bad. Customer service is nonexistent. There are extremely looooong wait times. I called about a prescription to find out the price before driving there, because I knew my insurance didn't cover it, and was on hold for over 40 min....needless to say I had to drive up there anyway. If giving zero stars or a half star was an option, I would. With all that said I'll probably still come tho because it wouldn't be any different at another CVS. ‍ read more

I don't know why I am just finding out about this CVS location - I love the convenience that it's opened 24 hours, 7 days a week, which INCLUDES the pharmacy! How awesome is that?! This location may seem slightly outdated in terms of your aesthetic viewing pleasure, but it still has all the necessary items you need - beverages, snacks, cold/flu medications, toiletries, hair products, magazines, holiday products, photo section, etc. The pharmacists and techs that assisted me were nice and professional, and I had only waited for about 15 minutes for my medication to be ready. I just wish they did a little announcement for those who get caught up perusing around in the aisles that your things are ready for pick-up. :D +pharmacy open 24/7 read more

Pharmacy is always over crowded! Clerks are pleasant and quite helpful. Pharmacist is excellent.

Terrible. They don't seem to understand that being open 24 hours a day means actually having to answer the phone. Tried for three hours to get someone from the pharmacy on the phone. What's the point of the "convenience" of being open 24x7 if they're effectively not there. read more

Worst pharmacist and slow service. I don't know why they don't close the pharmacy for good. Useless

I'm currently standing in line to pick up my medication and this is the second time. The first time I came earlier the pharmacy pick-up line was almost to the door. There is a drive thru, however it was closed when I arrived before 5pm. This is ridiculous and annoying. You should not have to stand in line for almost 30 minutes to pick-up medication. read more

Amazingly poor service. CVS is capable of much better. My experience was almost identical to that off many of the other reviewers. I'll only add that none of the CVS Pharmacies I've tried in this area are decent. read more

I've been at this pharmacy for over an hour waiting for a script called in by an urgent care 2 hours ago. The staff ignores you. There is no sense of urgency. As I write this, the line is getting longer and not one person has been attended to. Unbelievable. read more

The low ratings are accurate: I had TWO ITEMS, used the scanner (which I normally like) and both rang up incorrectly (overage of $9 total). The woman working at the registers could not get it to work correctly, she called a supervisor, I had to explain the big two-item transaction and what the other woman did, and finally was able to pay and get the hell out. Total time spent trying to pay? 14 minutes. read more

Estephanie is wonderful. Customers were yelling at staff (in protest of the 1:30 lunches break, at no fault of staff) and she managed to handle the unruly customers and take care of her staff. The situation was very uncomfortable and Estephanie calmed everyone and provided great customer service. read more

Made a 9:30 a.m. appointment for vaccination. The pharmacist showed up 40 minutes late!

Every time I visit this pharmacy the line is in the aisle. You would think they would hire an additional person for prescription pick up or even move at a faster pace. read more

Stupid Stupid pharmacist very poor customer service... im taking my business somewhere else!!

Be prepared for a LONG wait if you are in the drive through. You'll have to shut your car off due to the waste of carbon credits .. seriously they need to hire more people especially during COVID times .. I wish there was another option in the neighborhood so at least I could get to work on time read more

I never ever leave bad reviews EVER but wow. Worst place ever. They told the 3 people in front of me that their insurance wasn't accepted, and they all said it definitely was. I went up and they told me that mine wasn't accepted. I called my insurance and they said they definitely work with cvs? I waited there for an hour while the pharmacist was filling other prescriptions and ignoring me. Finally he comes over. And then tells me to come back in an hour. I come back and he says that it's still not working. I went here last year and dealt with the same craziness. I don't care if I need medicine to survive and this CVS was the only one open, I wouldn't come here. read more

This is the worst service I've had. I've currently waiting 30 minutes and counting in drive thru window. With five cars behind me. Took the pharmacist or tech to finally acknowledge my presence after pushing the call button 4 times, to have him tell me he has three customers inside and is going to help them before me. He's going to finish helping them until he helps me. Highly unacceptable and poor customer service. Finally after 45 minutes of waiting in my car. The pharmacist comes to help me. Doesn't apologize for long wait or say thank you for being patient, just can i have the name. CVS you need to do better and have employees with better customer service. read more

CVS Pharmacy - Waiting at drive thru window for 30 minutes and counting! - Drugstores Near Me - ALEXANDRIA, Virginia

This pharmacy is not good, peoples there are rude ,I'm suffering with so much pain because I had surgery in 2016 and now my L5, C1 need another surgery, I went to y primecare doctor she prescribed me the medication, it's now one week this pharmacy won't fill the medication, and keep telling me that it's in back order they don't know when they will have ,if they don't change their bad attitude I'm going to switch to another pharmacy, I'm seek and tired of unprofessional. Also when you it takes 45 minutes to hour for someone there to answer your the calls. read more

The pharmacists are top notch!!!, the rest of the staff are not. This pharmacy has lost its edge after years of being my number one pharmacy due to its efficient and competent staff, working telephone system, and knowing how to enter medication refills so they will fill on the correct date. The pharmacists are still great. They are friendly, professional, if not clearly overworked. The pharmacy techs I've dealt with the past 6 months seem to have trouble, however. They schedule refills for the wrong dates, enter "hold" reasons that are inaccurate, and while the pharmacists will schedule the medications to be filled on the eligibility date, or at least let you fill it using the app on the correct date, the techs don't know how to do this. if someone else does it I can guarantee it's going to cost you so much more time: You'll call to place your refill, sit on hold for 45 minutes, then disconnected. After doing that three times you'll have to go to the store anyway, only to wait in line for 40 minutes. There goes your entire morning or afternoon. It took me 4.5 hours just to get a refill order placed. read more

I don't go to CVS much and last night it just reminded me why I don't go there much. I refuse to spend my money at this place when Harris Teeter is just a block away and also opens 24/7. me: "Do you have more of this eyedrop? This box is already open" staff: "I don't know." Yep, just a plain "I don't know" instead of "I'll go check" or "we are all sold out". When I was leaving, I notice one of the item I purchased didn't ring up under its sales price. I showed the clerk where I got the item and the sign with the advertised price. He said someone in the back made a mistake and that was not suppose to be on sale. If someone did indeed made a mistake, most stores will still sell you the item under the sales price and then go back and correct the problem so it doesn't mislead more customers. He pretended he doesn't know what I was talking about and refused to give me a refund. I ended up returning the item and took my business elsewhere (aka Harris Teeter). Moral of the story: It doesn't pay to be lazy. Just drive one extra block, go to Harris Teeter, and avoid the frustration of dealing with dumb people. read more

Waited foreverrrr for the pharmacy to get it together. They are understaffed. Don't do it. Nope nope nope.

This is the worst CVS with the laziest cashiers - they will have long lines at self check out and the paid cashiers stand around talking to each other while they expect their customers to stand in line an check them selves out! They are being paid to check customers out and we don't get a discount for using self check out - RIDICULOUS!!! Poor customer service #theworst #douourselfafavor #gosomeplaceelse #nocustonerservcie! It's not enough to be convenient - you have ear people's business and the two people working the front today at 2:19 pm should be fired! I refused self check out they refused to checked me out I left the store empty handed read more

Awful Awful service. I have had to use CVS for medications due to my insurance coverage at work. I take a few different meds every month and have for years. ONE MED IN PARTICULAR, 9 out of 10 time I have to fight to get this medication filled. They never have in stock! I have had to switch to a different location to get this medication filled. Then 2 months go by and I have to do the same thing over. My doctor send in the script electronically and then they tell me they can send it to another location - I then have to call my doctor and have them send to a different location. This can take 3 to 4 days before that's done. Last month it was 5 days without the medication. It never ends. But yet theses pieces of garbage at CVS will call your doctor and get refills on meds I no longer take just so they can rake in insurance payments! We are so screwed by CVS! read more

Staff have changed recently, and much more pleasant to work with. Much happier with quality of services provided. Thank you! read more

CVS Pharmacy - entrance. - Drugstores Near Me - ALEXANDRIA, Virginia

Very unprofessional and disappointing service in the pharmacy. Surprised given that most locations have very good service and are very helpful. Customers go to pharmacies to pick up medications, they expect to be treated kindly with some professionalism if someone has a question or needs some assistance. read more