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    Cutter's Mill

    3.7 (19 reviews)
    Open 9:00 am - 9:00 pm

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    Michael K.

    Top shelf selection for your beloved pets. Parking can be challenging at times due to the busy shopping center.

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    4 months ago

    They play bait and switch with coupon merchandise. And are unpleasant as well. Not going back

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    15 years ago

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    5 years ago

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    15 years ago

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    14 years ago

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    12 years ago

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    13 years ago

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    12 years ago

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    Sara D.

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    14 years ago

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    13 years ago

    Great place to go when you need something.....dont carry all things but food selection is good

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    Review Highlights - Cutter's Mill

    It was so useful to get good insight of the organic food products and choices I have.

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    Concord Pet Foods & Supplies - Concord Pet Paoli - Latest Greatest chew treat (a $30 hunk of burl wood)

    Concord Pet Foods & Supplies

    (7 reviews)

    I have experienced bad service over the years and it does sadly seem to be the norm nowadays. But…read morerecently at the Paoli location of Concord Pet I experienced something I never have before in any shopping endeavor. An employee, whose only words to me thru the entire exchange were, "Do you want a bag". Nothing else. Zip. Nada. No greeting upon entering, no "do you need any help?, and most assuredly no "thank you". NOTHING. I was the only person in the store and this person hardly appeared to be overwhelmed with work. Even if she were, dealing with a customer shouldn't be the unwelcome intrusion it appears to be. It is beyond weird, and rude, to engage with a customer and have absolutely nothing to say. I have been to the Paoli store several times in the past and have always been amazed at the lack of greeting or any semblance of friendliness from the employees. More often than not, most independent pet stores seem to be just the opposite. But this store seems almost like a personality free zone. Maybe the store's extremely dim lighting makes the staff sleepy. And it's not like this place is any bargain. The canned food we buy is alone over $5 a can. That doesn't take into consideration all of the other sundry items. But today was the last time for this place. Despite Chewy's being more expensive, I can have the case delivered to my house and have just as much interaction buying the food online as I do with the employees of Concord Pet.

    They don't teach phone etiquette to employees. Also, they…read moreshould call themselves "dog/cat food and supplies" because they really don't have good options for other animals.

    Petco

    Petco

    (28 reviews)

    I'm reeling with disgust for the way this store in Paoli, PA. treated me for a dog grooming…read more I had a 4:45 appointment this evening to groom my dog. My partner, kids and I called at 4:48 saying we are running a few min behind. The store said we have a 10 min grace window. We arrived 4:54 within the window. The grooming coordinator Devika was very rude and disappointed that we made it, and refused anyway saying she was busy - even though she said she saw us pull in on time. She had been trying to push a reschedule right from the beginning and shoved it onto us. We spoke to Store manager Sarah who seemed to sympathize - she spoke to the grooming coordinator Devika for 5 min and she returned saying that the issue is we are very busy so we can't take your dog. I was astounded - we followed the instruction made it through rush hour traffic and still made it and were being made a mockery of. We are a family, I took time off work, made it through rush hour on a Friday to be at the store - to be treated with a degree of nonchalance and astounding indifference to customer and situation that had me gobsmacked- I get the harried groomer, but the manager using being busy as an excuse is stunning!! I kept asking her what did I do wrong, which she could not answer. There is something very wrong with this- there is absolutely no fear of accountability which may be a much larger problem that could use leadership attention. I could also use some redress for the way my wife and I were treated. I don't usually use yelp for anything but food but I'm outraged enough that I I feel you should hear of this incident. We have reached out to many levels of their management as well so there is better chance of someone getting back. Looking at other ratings of the store in recent times we are not alone in this. For the record, Sarah refused to be on audio or camera recording in her position, as per Petco policy!

    I took our 7lb cavapoo in for a monthly grooming with my 4 and 5 year old boys…read more Groomer at first refused to take the dog because he allegedly didn't have "rabies paperwork ", except he did as it was dropped off in last months appoint. Groomer was appalled she actually had to do her literal job and look something up, then hesitantly took the dog. My dog meanwhile is so nervous he peed on the floor and she lunges at the animal and he nipped at her UNDERSTANDABLY. She then refused to groom the animal and after a talk to the manger they still wouldn't take him as he's "not safe". My kids were sad and my dog still needs a haircut. Absolutely THE WORST EXPERIENCE I HAVE EVER HAD WITH A GROOMER in 7 years of dog ownership. It's amateur hour at this location, GO ELSEWHERE. UPDATE as of 4/11/25: My ex-wife went back to the store with the boys as she was so appalled when I relayed what happened. My son identified the groomer for her and she asked to speak to a manager. The General Manager had gone for the day, and the Assistant Manager was annoyed because a lady who was a customer there had just dropped off her dog and overhead the conversation and was concerned with my ex-wife (and my) expierence. My ex-wife told her not to take her dog to this location and the Assistant Manager told her "you can't say that sweeheart". My ex, obviously offended told him not to speak to her in that manner. This store and employees and management is OUT OF CONTROL at this location. I intend on contacting the Commonweath to file a complaint. Perhaps an attorney needs to get involved for sexual harassment. STAY CLEAR.

    Braxton's Animal Works - Products purchased

    Braxton's Animal Works

    (30 reviews)

    I was super excited to learn that there is a pet store with reputable products in the local area…read more Employees at the store were super nice and attentive. Customers in the store were also nice folk. They had the healthier dog foods that PetSmart doesn't carry which attracted me to check out the store. Sadly, I found the prices there to be well above other family owned pet stores in other towns. The bag of dog food that I was looking for was $20 more than another store. The at home allergy test kit was $20 more than purchasing online which had free shipping. I would love to shop here, but it's worth driving to another town due to the amount of mark up at Braxton.

    I've been taking my dog to Braxtons for the self-serve dog bath once a month for over two years…read moresince we moved to the area. I always find the staff incredibly kind and professional--they deserve ten stars. However I feel some customers who come to use the self-serve dog bath are "abusing" the facility. If you have a big dog that sheds like crazy and you don't really know how to do it, you should spend more money and send the dog to a professional groomer. It doesn't feel right when you need to use 20 towels and make a huge mess. The self-serve dog bath isn't meant to be used in this manner. This is just my honest opinion. I truly feel sorry for the store and staff in that kind of situations. I know it's hard for Braxtons to come up with a policy about what kind of dogs can use the self-serve bath (which would definitely causes backlashes), but people should have known better.

    Cutter's Mill - petstore - Updated May 2026

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